Pagan Magic Witchcraft Store reviews

avoid at all cost, not worth it

Unacceptable wait. No clear indication of when i would get my order.
Its been over one month now and I am still waiting.
I would never ever use them again and will make sure none of my friends, family and colleagues will ever have to experience such a dis-service!

24 April 2013

Reply from Pagan Magic

Many thanks for your feedback in which you point out how you feel let down in the service provided by Pagan Magic.

As a retailer, it is of course very disappointing to receive such news yet also very constructive, as it helps us in our continual process to improve and develop all areas of the business. We try our best at all times to provide the best quality products and a high level of service but as a small business with limited resource, we appreciate that on rare occasions, we can fail to hit the mark. I would therefore, on behalf of the whole team, like to offer our apologies for your inconvenience and disappointment.

Pagan Magic is a home-based business run by myself and my husband, we do not use a warehouse and for certain items we may need to await stock arriving from overseas suppliers - we've tried to make this information as clear and accessible as possible so that customers are aware of our Terms before they place an order.

Information on Delivery Times can be found in the following places:

http://www.pagan-magic.co.uk/shop/
http://www.pagan-magic.co.uk/shop/about.php
http://www.pagan-magic.co.uk/shop/conditions.php
http://www.pagan-magic.co.uk/shop/faq.php

We only source quality pagan tools and gifts from ethical sources around the globe. This inevitably means that some items, particularly those which are hand-crafted and those which have been created following the most appropriate planetary influence, may take longer to create. This may affect their availability and so if you’d like to buy an item, we would urge you to check its Usual Shipping Time on the specific product’s page before ordering.

We hate to let our customers down and always try our very best to select the best products for you and deliver them as quickly as possible. However, to avoid disappointment we always ask that you read our Terms & Conditions, and /or FAQ before ordering, so that you’re fully aware of our processes, payment terms and delivery times. ,

We were sorry to hear that your order has not arrived, and that our offer to resend if necessary was not acceptable. Obviously, we are unable to control any aspect of Royal Mail’s service, however we do offer postage options designed to avoid such incidences, including tracked services and private courier options. If you have any suggestions that you think would help, please let us know.

As per our email this morning, if Royal Mail cannot help you then we will be more than happy to refund/replace as required.

Excellent customer service!

I've ordered a few things from Pagan Magic in the past, and have always found them a pleasure to deal with - not just the items, but the service. And they are human! - and understand why we may wish to contact them while waiting for goods, or indeed, ordering.

Excellent Customer Service -0 with heart, and scruples.

Dawn Gribble found this review useful

Brilliant!

"Flawless - a pleasure to shop with"

I ordered this crystal ball and recieved it within 14 days - it was packed really securely with plenty of bubble wrap and arrived in stunning condition.

I can't thank Pagan Magic enough for this item - I gave it to a friend, who was moved to tears by it.

At one point I had an enquiry and was answered in a timely and friendly fashion; my thanks to everyone at PM for making this an easy and satisfying transaction.

Rest assured, I will be shopping with you again and again!

Dawn Gribble found this review useful

Magical company and lovely people

I have been using Pagan Magic for my supplies for over a year now. I am also friends with them on Facebook. Not only do they supply beautiful products, they also offer the opportunity for free courses and newsletters. This helps someone like me who is not linked to any groups locally. It is like having a true friend as well as a trusted supplier. Often their posts help me get through difficult times, or just remind me someone out there cares unconditionally.This company just keeps on giving, which is a blessing to find in this age of self. As for delivery and actual products, I have been more than pleased on opening each new delivery. Trust these people and you will be more than satisfied. Blessings to All.

Dawn Gribble found this review useful

Not satisfied

I would not buy anything from this website again and would also suggest people not to buy anything.

First, the item took ages to arrive.
By the time it arrived, I was on holiday and my 5days to return expired because when I returned by from my holiday they refused to accept my goods.
Secondly, the string was not satisfactory. They were supposed to send me a STRING to wear the Star of David pendant.
When I told them about my dis-satisfcation, they said that it's a 'free item'.

JS and Jari Ripa found this review useful

19 September 2011

Reply from Pagan Magic

Order was despatched within a week of payment being received.

Customer was not on holiday when order was received as claimed.

Customer did not adhere to our Returns Policy and therefore a refund was refused.

Customer ordered a pendant which was supplied with a 30" Black Cord as per the item description.

Very Helpful

Very helpful site, well laid out with a wealth of information too. My order was with me in just a couple of days and the help from customer services was much appreciated. I'll definitely be shopping here again.

Dawn Gribble found this review useful

A good online magic shop? It must be Witchcraft!

What can I say about Pagan Magic? I love it.

My first ever order with Pagan Magic, I ordered an athame, an angel wings bowl, and a beautiful chalice, and they arrived on time, in perfect condition, and being exactly what I ordered, which makes a change! The last online store I ordered from gave me the wrong candles, oils and charged me for a dreamcatcher that wasn't even on their website! But that isn't the point.

I was updated on every step of my order's progress.

I received the best possible quality items.

I found the website well laid out, easy to navigate, clear and simple, which is always a bonus.

I found the service to be exemplary.

The newsletter is fantastic! Although I am very knowledgeable on stones and herbs, there is always some interesting information, and it never hurts to boost the memory!

I haven't yet taken a look at the spells available, and I haven't been able to purchase much for a while (poor student, with a nearly gone loan), but trust me, once the funds are back, I'll be back online.

The Stock available is immense. There is so much choice, and your every need is catered for, and if for whatever reason, it isn't, just a quick email is all that is needed, and it could be ordered for you, or you can be directed to somewhere that may have it.

As the President of my university's Pagan Society, I recommend Pagan Magic at every opportunity. We even use my chalice (!) in group ritual, as it's prefered!

Five Stars!!

Dawn Gribble found this review useful