Ordered from them on the 11th and got my stuff today when was only being put together yesturday. Great customer service response very quickly to emails and also got a free upgrade on my ram and CPU and 3 year guarntee on parts what could be better than that. Brilliant place will order from them again in future
I bought a PC off Palicomp and the service was amazing. Very thorough. 13 months later i had to RMA (return) the Graphics card - they tried to repair it and couldn't. They sent it back to the manufacturer so they will get reimbursed. in the meanwhile they sent me a brand new GPU to compensate. Even though technically I was out of guarantee. They kept me fully in the loop with emails and phone calls - I wish every other retailer had Palicomps standards!
I bought an Alpha Blade machine with bespoke extras.
Bought my first desktop from them and it was great. I then recently bought a component bundle. The support team were very good at helping me set it up and were on the phone to me a couple of times for probably about 2 hours altogether and they were happy to help. I would like to say I'm very appreciative of this. The only hiccup was that the PSU was faulty, I was aware that the brand wasn't very good however I realize faults happen no matter how high the quality of components. The only problem I had was that at first I was told I wouldn't be eligible for a refund but this was sorted and apart from this my experience with Palicomp has been excellent. Their prices are very good and their support are understanding and helpful. I have edited this review following the refund and would say Palicomp are an excellent company to go to, I don't regret buying from them and will definitely go to them again. Mistakes will happen with any company and I'm more than satisfied with the resolution.
I would like to put on record my sincere thanks and appreciation of the help given by your support specialist, Ryan. He was very knowledgeable, helpful, patient and engaging.
Essentially my 3-year-old system needed a new install of Windows because of driver problems, and he also very kindly helped me resolving a number of issues which probably, strictly, does not fall under the functioning of the Palicomp system.
All that makes for an excellent customer support, which was the reason I recommended many of my friends to buy their PCs from your company; and there is no doubt that when I come to buying a new PC, I will choose a Palicomp system again.
I found Palicomp is bit cheaper than PCworld, I check website both same spec - core i7-4770, GTX 680, 16Gb RAM, 3Tb HDD.
palicomp cost - £1,084.99 PC world cost - £1,499.99 £415 difference I choose 1Tb HDD & 8Gb RAM go down to £954.99 I shocked & cheap & powerful PC gaming but PCworld spec is stuck like a glue sticky can't configure PC.
Palicomp easy configure PC like choose graphic card & CPU & RAM & HDD & case anything want it. :-) I saving money then buy new PC desktop soon.
I ordered a specced-up Phoenix i5 Storm from this company a few weeks ago, and it's great! On the order, I increased the RAM to 16Gb, got a better CPU cooler & had a wifi card installed. The computer is rapid, and flies through absolutely anything I ask it to do!
One word of caution, however: They overclocked the CPU (i5 3570k) to 4.4GHz, and straight after receiving I tested it's temperature under load by using Prime 95 & Core Temp. I was slightly alarmed to see the temperature sky-rocket to slightly over 100 degrees, and witnessed the clock speed throttling back. I took a look at the cooling in the case and saw that there was only a 120mm intake fan & and 80mm exhaust (I should note that I ordered the extra pack of case fans too). I rectified this by first installing extra 120mm fans on the top and side of the case (this reduced temp to 90 degrees). Still thinking this was too high, I replaced the 80mm rear exhaust with another 120mm fan, and put an extra one on the bottom for good measure. This reduced temp to 80 degrees which, while still hot, is acceptable & not dangerous for the CPU.
Another thing to note is their 3 year warranty. I have never ever been successfully sold a warranty for electrical goods, but Palicomp somehow bucked that trend! They offered it to me for half price & said they'd upgrade the processor from i5 2500k to the 3570k, the RAM from 4x4Gb to 2x8Gb, the power supply to 650W & the HDD to 3Tb. I received all those upgrades apart from the HDD which was only 2Tb (which I wasn't too fussed about as I was putting my own SSD in anyway). I've read about Palicomp previously leaving off such upgrades (innocently, I'm sure) from other people's orders. Either way it was a great deal, & I've now got the extra safety in case anything goes wrong with the computer.
All in all, the computer is great (now I've installed extra cooling) & I'd now give it 5/5. However, for me having to install extra fans & leaving off the 3Tb upgrade I'm knocking a star off. Perhaps if you're not confident with fiddling around with the insides of a PC, then don't go for an overclocked option. For slightly over £700, I have a great machine!
I have bought computers online several times over the past ten years and with no reservations I can say Palicomp are by far the best service I have received. The computer was the best bang for your buck of any company I could find and the support was quick, friendly and tailored for my needs. I received a follow up email and phone call to ensure everything was as it should be and all in all the service was perfect. The computer runs like a dream and I haven't been bombarded with spam of any kind. I remain on their mailing list and I have no doubt I will be using their company again. I would recommend everyone to use them from the novice to the computer enthusiast trying to get a great deal because you simply will. Many thanks Palicomp you did everything and more, very satisfied. Alpha Blade with extras purchased Jan 2013.
Had some difficulties at first (which I caused) and the help I got was spot on, would certainly recommend them and definitely go with the full warranty they seem willing to chuck in an upgrade or two and the cover you get is ideal if you're a bit clueless like me!
Really happy with PaliComp. My order was dealt with quickly and professionally with really helpful customer services. I was offered a great promo for reduced cost warranty, upgraded components and free games etc! The system is super stable and extremly quick. I was thinking that with an overclocked chip the system would run loudly but it's actually silent! Love my PC and will definetly, definetly be using Palicomp in the future.
I wanted a fairly powerful machine to cope with my Flight Sim programmes and have not been disappointed. Excellent spec and performancefrom the Pc and Palicomp. Initial issue due to processor being dislodged in transit but helpful staff enabled me to sort the problem without having to return the PC.
Initially I was drawn to Palicomp due to the amazing offers they had compared to other similar providers. This coupled with the amazing amount of choice on each and every component drew me to feel this computer was actually personal to me.
The site was very eay to use and I was having an online conversation with one of their online analysts to have a chat about certain things and what would work well and provide the best available machine for my budget.
Everything on teh site was clear and concise, the prices and costs for everything were detailed every step of the way unlike some sites which seem to rig in hidden costs right at the end.
After the purchase was made, I received my machine exactly when I requested to do so. I work all day every day so when having to take time off to take delivery, it was essential I received the goods on the day I expected.
Once unpacked and opened I turned my machine on, quickly did a once over and realised that there were a couple of things that were not working as expected. I called the helpline and I was greted by a very knowledgable representative who quickly and consicely understood the issue and directed me how to set it right.
Since then the machine has been fantastic, sucking up everything I can throw at it and some. I have had no further issues with the machine and upon checkout they even upgraded my care package from 3 years to 5 years. Not that for the time being I think I will ever need to call them!
I would recommend on all aspects of buying your own computer, the choice available, the product quality and the after care service. Top notch!
If I ever need to replace components or buy another computer, these guys will be seeing more of my business.
We were looking for a new company PC with the ability to run dual monitors, after ages speaking to other companies who gave us long winded answers or wanted to charge the earth. The team at Palicomp explained what we needed , spec'd the machine with us and delivered it 2 days later and installed Windows 8 for free (bonus) . Great service we wil defiantly be using you again.
I recently purcased two pc's from Palicomp. The ordering process went very smoothly, and I was called to alert me to offers about better warranty etc. ,and offered quite a good deal on both.
One of the Pc's had an issue with the memory, and was promptly picked up and redelivered without and fuss. Everyone who answered the phone was very helpful and not once did I call and have to deal with someone who was reading from a script, as there is nothing more frustrating.
Both PC's are running well and I have had no further issues.
One improvement that may have been nice with the overclocked machines, would be to provide a permanant record (ie. on paper) of the exact settings that were used to overclock, as after a bios reset or other changes this information may be lost and unable to be recovered without a lot of experimentation.
Other than this I can't fault the goods or service.
It's ten weeks since I received my Llano Hyper Flame and so far have been delighted with its performance. The ordering and delivery were quick and efficient and everything worked straight out of the box. Performance is more than adequate for my useage - no doubt due both to the new hardware and some extent to Win 7. Apart from 'office' jobs and web use the main programs I use are Photoshop Elements 10 for photo editing, GoldWave for advanced audio editing and Reflex XTR model aircraft flight sim. My previous XP machine struggled at times with all these. The fan sounds busy but by placing the computer underneath the desk instead of on top, the noise is not unreasonable. There was a small issue with hardware but this was resolved immediately by return of e-mail. I have taken out the Carefree warranty; hopefully it will never be necessary to invoke it, but it does give peace of mind to have it in tow. As things stand at the moment I wouldn't hesitate to buy from Palicomp in the future and also recommend them to my friends
I bought computer system from Palicomp even after reading all the reviews mainly negetive and i have to say they all wrong yes things go wrong with electrical items you get that anywhere and the people who are upset vent their anger. I had rapid reponse to all my e-mails about what computer i wanted and any info i asked for. The test came when i had a couple of teething problems after i bought it and i asked for help and again rapid response they did everything to help me, even a follow up e-mail from them asking how the computer was and if i need any help just ask. All the people i spoke to or e-mailed from Palicomp were all plesent and eager to help and you need to understand every where that sells computers are going to have problems at some point in time even the biggest brand names do. I would recommend Palicomp for their computers and prices alone, i had mine a few months now and ive been more than happy with computer and customer service.
Purchased this model end Feb after reading good review in Computer Shopper. Delivered on time, well packaged.
I kept my existing wireless keyboard and mouse - basic Logitech stuff- which were connected instantly once PC was running. I'd ordered several optional add ons and upgrades to cards, ports, etc and no complaints as delivered spec was all correct .
I'd originally declined the 3 year carefree offer ( free collect and return service) as this was £110 but received a call offering this for reduced price of £68 with additional cooling fan added so agreed to take this up. The AOC 22" w/screen monitor which was part of the package is also a good quality screen. So far absolutely no complaints, handled everything I've asked of it really well - would certainly recommend company and use again.
The machine is running very well at the moment and I have had no serious problems with it since purchase apart from when first purchased it had not received the advertised graphic card upgrade. However this was easily rectified by your staff and was promptly dealt with thanks in the main to me living locally, this may have been a major disappointment had I had to arrange for shipment back to base if this had not been the case.
The computer on the whole is a very great improvement on my old machine running so much faster and smoother whether playing games, doing office type tasks or on the Internet. I am very impressed with its performance, considering the price of the machine. Since having researched similar products both on-line and on the high street, nothing really came anywhere near its features or performance, so value for money and also being a local firm greatly influenced my decision to purchase from your firm.
I had read reviews of some of your machines previously in Computer active magazine and was surprised to find that you were a local firm, so I thought after weighing up my options that I would purchase from yourselves, and support local business rather than go for the high street option, which I have in the past tended to do. I am so pleased that the machine came with a disk for Windows 7, and also with the motherboard manual, items that are not usually provided when purchasing on the high street, but which can be invaluable should problems arise in the future. Having said that I was offered the 3 year carefree warranty for half price at the time of purchase so hopefully these items will not be required that much .
I was contacted by Palicomp via Email recently to find out how the machine was running, and to see if I had any problems that they could help resolve. Which goes to show that they really do care about their products and put a great emphasis on customer satisfaction, can you imagine any high street shop doing this ?
Thanks very much for the excellent product and customer care.