Reply from Paperstone
[REPLY]
- Reviews (1,091)
- JANET PORTER
- 1 Review
Fast service, accurate, speedy free delivery - ticks my boxes
I was able to order online easily and quickly even though I had never used them before.
The debit card payment went through first time with no problems.
The item was delivered free of charge the following day.
- Rob Loxston
- 1 Review
Great product/price/delivery - but no FREE choc as promised if spent over £50! ;-)
Great product/price/delivery - but no FREE choc as promised if spent over £50! ;-)
Reply from Paperstone
The reason is that we do several different types of freebies so for future orders please ensure your look at the options before checking out and you will 100% get the item...
Please visit
www.paperstone.co.uk/GiftPortal.aspx
for full details so you don't miss out next time. Kind regards Jim Brown, Managing Director.
- Carol
- 1 Review
The scores on the doors.....
I was so fed up with constantly telling visitors to either push or pull the doors I took it into my own hands to order some Push and Pull signs. The ordering was easy and the help by the Customer Service Department was very helpful and polite. I will definitely use this company again should I need anymore signs. Helpful, Quick, Efficient and my reasonably priced goods were received the very next day :-)
Thank you!
- Jenny Shackleton
- 2 Reviews
3 tier trolley
Customer service was excellant. The trolley would have arrived but due to courier failing to deliver it was a week late. That was down to courier and not Paperstone. As soon as I reported it to Paperstone they sorted it straight away and was extremely apologetic
- leanne patel
- 2 Reviews
EXCELLENT QUALITY AND SERVICE
I ordered my office equipment from paperstone for the first time,and was a great shopping experience will return again in the near future thank you.
- Elaine
- 1 Review
problem solver
brilliant company, fast delivery, goods exactly as described. would definitely recommend and use again. solved my huge filing problem
- Judy
- 1 Review
A delight to use
Good prices; super-fast delivery; responsive and personal customer service; smart, easy and attractive website. Will be back!
- Teresa
- 1 Review
Does exactly what it says on the tin!
These guys provide a great service, which I can't fault.
- Julian
- 1 Review
excellent ordered monday delivered wednesday a great quality product as well
this is who you should order from. fast efficient delivery of a great quality product
- Sue Hunt
- 1 Review
An impressively excellent service from initial enquiry to prompt delivery
I was extremely impressed with the service provided. An initial email enquiry regarding the product (an office chair) was answered within half an hour by Gemma Rogers and she then answered a follow up question regarding delivery within five minutes. The chair arrived at 8.00am less than 48 hours after I placed the order. I would certainly recommend this company and would use them in future. Their prices are competitive, the estimated delivery date was much sooner than any other company I tried and the carriers they used (FedEx) certainly provided an excellent service too.
- Rachel
- 1 Review
Quality!
Excellent service, the only company that we can fine that supplies narrow ruled pads which are required for a colleague!
Easy to use website and excellent follow-up customer service.
Would recommend and use again
- Denise M Brunton
- 2 Reviews
Paperstone service is excellent
I ordered mixed clipboards but asked if I could have 2 colours only, their reply was it was hit or miss, however when they arrived I almost had what I wanted - 24 clipboards in 2 different colours, bar 4 which were white.... great service, communication, speedy delivery and would certainly order from them again!
- Edward
- 1 Review
best i have dealt with
product good. ordering simple. cost low. prompt delivery. can't ask for more
- Stuart brennan
- 1 Review
paperstones the people who know
needed a new accounting book found paperstones on the computer
got advice from a charming young lady over the phone paid and recived the
product next day
dosnt get any better than that
- Leanne
- 1 Review
Friendly and quick service
Started using Paperstone due to the price on items. Alot cheaper then the company we were using. Paperstone are very friendly and always help when needed. Quick service and brilliant quality of stock. Definatly will use again and again.
- Sandy
- 1 Review
Excellent value and good service.
Staff are always willing to help find things on line and get things to us very quickly.
- Hilda
- 1 Review
PLEASANT AND FRIENDLY STAFF
After trawling through the internet looking for a reasonably priced post room sorter bay I found myself on the Paperstone website. This was by far the cheapest I had come across. I telephoned Paperstone and spoke to pleasant, friendly and vey helpful staff and received the sorter bay withing days of placing my order. Unfortunatley when I received my order I had ordered the wrong colour. I telephoned Paperstone and informed them of the mistake I had made. They advised me this was not a problem and I would receive a phone call giving me a date when their carrier would pick this up, they took my order for the correct colour. I received an email confirming this within minutes of my conversation. I will not hesitate to use Paperstone again.
- David
- 1 Review
I do recomend this company to anyone ....
very good service it was as described!!!!
- Doug
- 1 Review
Excellent
Excellent comms, fast delivery and a well priced product. Many thanks
- Peter
- 1 Review
- Janet
- 3 Reviews
helpful
They wanted to ensure that the product I was ordering was the right one for me!
- Philip
- 1 Review
Paperstone Delivers
I ordered a filing cabinet and some box files etc..
I found Goods easily on the Web site and they were delivered quickly as they said.
What more can one say - good service.
- Leslie
- 1 Review
- Toni
- 1 Review
Order mistake handled with ease
I ordered a box of Navigator paper, which is 5 reams, a hefty item. A large flat envelope was delivered and I assumed it was something else I'd ordered until I looked inside. Hmm. Two clear plastic view folders, but a delivery note saying it should be a box of Navigator paper. This being my first order with Paperstone I was a little concerned. I telephoned and spoke to a very pleasant woman who was as flummoxed as I was as to how I had the correct delivery note but wrong contents. Immediately she offered to get the correct goods sent out and to arrange collection for the incorrect goods. I explained that I work weird hours and to stay in for a collection and delivery was inconvenient. She promised to have a word with the delivery/collection companies and see what she could sort out. Brilliant! Both drivers turned up together, grinning because they'd timed it to perfection. I was very pleased. The entire process of having wrong goods delivered turned into a bit of fun and a pleasure rather than a pain because it was handled with courtesy and understanding. I will definately be buying from Paperstone again. By the way, their price was excellent!
- Wendy
- 1 Review
Very good service and product satisfactory
I was delighted to find the product priced so cheaply but alarmed at the high delivery cost. Nevetheless the product seemed of good quality and we received the goods the next day. I would definately recommend you and use you in the future if the need arises
- Romilly
- 1 Review
disappointed
On the website it says it comes in one pack. When it arrived it had to be made.
I then put it together as per in the instructions and found out that the instructions were back to front. I had to then take it apart to do it again.
Very annoying.
Reply from Paperstone
As for the back to front instruction I believe you recived left hand instruiction for a righ hand desk - appologies once again.
By way of an appology if/when you place another order please call up as I have put a credit note on your account asking the sales staff to give you £5 off your next order.
If you would like to discuss this further please call me on 020 7462 7793, Jim Brown, Managing Director.
- Georgina
- 2 Reviews
SHOPPING HEAVEN
As a first-time shopper on this site, I was obviously a little cautious about them. It did take me a while, before I felt happy to go-ahead with my purchase. There are just so many scams out there, that you can never be too sure if your hard-earned cash is going down the toilet, or not.
BUT!! I was so impressed, when the following morning, my parcel was there. AND!!, I was even happier to see inside the box, was..........another box, and inside that box was The Most Beautiful Pair of work-shoes for my Husband, that I had ever seen!. Joking apart, he tried them on and is out wearing them, as we speak. He says they fit like a glove, and are very light-weight, so his legs don't ache so much at the end of the day. The price was right, and with next day delivery costs, they were still less than other company's charge.
I added the site to my Favourites, and although I won't need to shop with them until I need something again, like the work-shoes, it is always worth knowing who to trust and where to go for the best shopping experiences.
- HELEN
- 1 Review
Good prices and super quick delivery!
First time I've used these guys, really impressed, will definitely use them again!
- Jennifer
- 1 Review
Impressive service and very happy with product
Very happy with product, but particularly impressed with speed of delivery and receiving a courtesy call shortly after ordering online to check I had ordered the right product and to ensure I knew it was smaller than standard and would therefore be happy with it when it arrived. Great service!
- Susan L
- 1 Review
Great Buy!
Apart from the unit arriving on the day I specifically arranged for it not to arrive, I am absolutely delighted with it. It was very easy to assemble and it looks a piece of quality furniture.
- Ron Howard
- 3 Reviews
WILL, not WOULD, order again.
Write as if you're speaking to a friend.
- Nicola
- 1 Review
Great customer service but shoddy warehouse work
Unfortunately we were sent a dodgy mis matched blackboard along with three normal/new ones because the warehouse was out of stock - bit of a poor show?
Reply from Paperstone
- Richard
- 1 Review
Easy ordering and speedy delivery.
It was a small order done during the afternoon. A cork board and some push pins. The order was easy to place and no hassle. The delivery was next day by Fedex to my door, correctly picked and in good condition. No problems, would use Paperstone again.
- Connie
- 1 Review
Nice and Cheap, but awful delivery
I was pleased with the priced of the papertowels i ordered, however when i recieved them they looked as though they had been thrown into the box. half of them were all scrunched up.
Reply from Paperstone
By way of an apology I have put a credit note on your account asking the sales staff to give you £4 off your next order. This is over 50% the cost of the your original hand towels.
To get this discount please place your order over the phone so the sales staff can apply the discount.
If you would like to discuss this or anything else please call me on 020 7462 7793, Jim Brown, Managing Director.
- Louis
- 1 Review
Great buy, great service, great delivery
As a whole from the phone call to the purchase everyone was helpful and we got all the equipment we needed the next day,
Was a great buy
- Irene
- 1 Review
Transaction was trouble free
This is first time we had dealt with Paperstore and we were somewhat wary!
Have to report that prices were unbeatable and service outstanding!
Thank you for a great product at great prices and super fast delivery to
Northern Ireland!!
- Philip
- 1 Review
Excellent service and delivered as promised
Item arrived and was exactly as expected. No problems encountered. Clear instructions and product was of high quality.
- Leslie
- 1 Review
First Class Service
Their service was first class and with a mix up in the product sent this was corrected within 1 working day - I would certainly recommend.
- Alfie
- 1 Review
Best service ever!
This was my first order with Paperstone. I ordered two black paper trays. One black, and one silver, arrived. Paperstone sent me a replacement black tray, and it arrived the next, and they let me keep the silver one too! The customer support person was very friendly and efficient too. They have converted me to a regular customer. I could not be happier with Paperstone.
- Ann-Marie
- 1 Review
Quicker than expected delivery.
Shame the courrier just left it in the barn without telling anyone, have no idea how long it was in there for!
Paperstone Details
FREE DELIVERY on orders over £49.99
Our next day delivery to mainland Britain is free when you spend over £49.99 (excl. VAT) – and it’s only £4.95 for orders under.
Hassle-free returns
If for any reason you’re unhappy with one of our products, we’ll collect it from you and you can either choose to have it replaced or get a full refund – as long as it’s in resalable condition.
GUARANTEED Low Prices
If you see a product at a cheaper published price elsewhere, call us and we’ll match it. Or if you’ve already bought it, we'll simply refund you with the difference.
FREE GIFTS on orders over £49.99
Shop with us and the more you spend, the more we reward you with imaginative and worthwhile free gifts including fun toys, free chocolates, shopping vouchers, or even more stationery!
About Paperstone
Paperstone is a multi award-winning office supplies company. We specialise in supplying small and medium size enterprises across the UK. Our price promise guarantees you won’t buy cheaper.
Visit Paperstone
Contact Paperstone
W1T 4AY London
United Kingdom
Category
Paperstone is ranked 20 out of 56 in the category Categories For Companies Office Supplies
