I ordered 2 identical bookcases from Paperstone. One came very quickly, but the other was out of stock (something not made clear when I ordered it). A subsequent delivery date was also not met, and I am still awaiting delivery of it. True the company has kept me informed, but often via an e-mail at the last minute.
I found this company through a google browse as the local stationery supplier is no longer around. I found them to be professional and reliable on the 2 occasions I have used them. I will definitely continue to use them and will certainly recommend them
Great prices, very reasonable postage (even to N.I.), super fast delivery. Scales arrived on a Saturday morning , but faulty LCD display. One phone call sorted it. New one delivered, f aulty one collected. Painless! Well impressed with their customer care.
Ordered on Wednesday & received the next day with full track & trace, ordered late in the day as well, think it was 15:30 when my order was placed & item arrived by 9:30 the next morning! will definatley be using this company from now on
Ordered late on a Monday evening to ensure a Wednesday delivery as this was the only day I could ensure someone in to receive the delivery.
Ordering before 5pm would have meant a Tuesday delivery - no good for me, so ordered around 11 pm to get a Wednesday delivery.
Next communication was an email from Paperstone on Wednesday morning thanking me for my order.
This made me wonder if the delivery would be Wednesday or Thursday, I would have expected a "thanks fro your order" message on Tuesday, not Wednesday.
Emailed customer support, they responded quickly to confirm my delivery was scheduled for Wednesday, in fact they told me the driver was around an hour away.
My order arrived up within the hour, so after a little confusion everything went exactly to plan.
As I said above, this was my first time ordering through Paperstone and it was great. The sales people helped me as I was having trouble setting up an online account, it was sorted straight away and Gavin (I think that was his name) was very helpful.
Order came the next working day as promised with no problems.
Nicola Fuller - St David Property Group
I ordered dividers which are thin, flimsy and mostly bent
I also ordered printer paper, the packaging was wripped, but the paper seems fine
Fast and good price
I put an order in at 11.30 am and the goods were on my door step 7.30 am the next day.
It doesn't get any better than that !!!!!!!
I received a call about this item to check it was the right thing I was ordering. The person on the phone was very knowledgable about the products and directed me to the correct item I needed. It arrived in super quick time in suitable packaging, no damage at all. Very happy with this company and will certainly use again and recommend.
I bought two of the A1 aluminium frames for a exhibition. However after opening both frames, I discovered one was cracked through the Perspex and the second had another crack and a hole in the Perspex. Needless to say I was not happy, however customer services were very good and gave me a full refund, and the delivery times were excellent.
Ordering office furniture to match existing colours at the best of times is challenging!
But Paperstone sent me samples and was more than helpful . The whole process went better than anticipated! THANK YOU!
The trip to my local Hardware Merchants & Ironmongers confirmed that I had left it rather late in the year to obtain a waterproof jacket (yes they had sold out of my size!)and with the weather report predicting torrential rain I figured that I was in for a soaking. However a quick look on the internet brought up the Paperstone website. They had the exact jacket that I required in my size. Ordering was plain and simple with no problem. I ordered late on a Sunday night and the jacket arrived well packaged to my door via a courier on the following Tuesday morning. Fantastic! They have a very speedy delivery service there. I tried it on immediately and what a snug fit. Perfect. As predicted that week gave us some nasty weather: gale force winds and torrential rain but the jacket was absolutely brilliant. As described by Paperstone it is waterproof and well lined. I felt as snug as a bug. Well done Paperstone and thank you. I can wholeheartedly recommend your company.
I found and ordered just what I wanted at a most reasonable cost and it was delivered the next day. Thank you Paperstone I would definitely recommend the service you provided and certainly use your on-line retail service again.
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