Parcel2go reviews

Parcel2go reviews

Excellent
9.3
from 0 - 10
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About

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Great Service - Nice people

I just used this service for the first time. Needed some information. Did Live Chat with a lovely lady called Sarah Hayes, and although she couldn't do what I asked, she gave me lots of alternatives. I thought she was brilliant!!!
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Fine, but not reliable, or willing to make up for messing up. Frustrating to deal with.

You might be tempted to save a couple of quid by booking through parcel2go, but as soon as something goes wrong, this 'online only' company become extremely frustrating to deal with.
Nothing is guaranteed which means that if they mess up your delivery or collection, they don't see themselves as liable to do anything or refund any customers unlucky enough to have been affected.
After having 2 separate occasions where parcel2go haven't come to collect the parcel, I have had it with this company. They aren't willing to compensate any customers who have waited in for entire days for them. They don't tell you that a parcel wasn't collected so that you can arrange re-delivery. They don't refund even when they don't deliver the service they promise.
It's worth paying the extra £1 and booking direct with a courier if you need to send a parcel.
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Complete consistent service.

As always the connection to a help operator required no waiting and my problems were addressed and solved with complete professionalism and courtesy. A special mention to my operator today, Sarah Hayes, who exemplified the above traits.
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Very easy and inexpensive to use.

Everything went smoothly. I used the UPS shop-to-shop service and paid little for it. I communicated on line with a very helpful lady Sarah Hayes while doing it. I would definitely use this service again.
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Perfect help

I had exellent help from Sarah Hayes. She was polite and really helpful. Thank you.
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Sammie Taylor is Wonder Woman

I was in the first stages of panic. My commercial invoice and waybills didn't detail the contents of my package. Compltely my own fault. Clicked on live chat and up pops Sammie. My problem was resolved fast, efficiently and Sammie totally put me at ease. Customer Service personified that's Sammie. Thank You Thank You Thank You Sammie.
One extremely happy customer here.
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Quick, friendly and professional.

I had an issue today and asked for a help at parcel2go.com live support. Being on a receiving end, I got necessary help in a quick and professional manner and was able to solve my issue in the best way possible with the assistance of Sarah Hayes. Thank you.
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Great service happy to help

My parcel went missing so contacted live help spoke to Richard Mileham who give me all the information I needed on an email to progress further with my missing parcel and only took a few seconds to sort out.
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Fabulous service by Richard Mileham

I had a slightly strange request as a machine wasn't working where I wanted to drop off a parcel, but Richard was so helpful and very polite. Also, his grammar and spellings were excellent. I can't stand it when people can't spell or type correctly. I don't usually use the chat buttons on websites but this was so easy to do that I won't hesitate to use it again. Well done Parcel2Go and in particular Richard Mileham.
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Lovely Lady and a incredibley helpful gesture of goodwill!

Would like to thank Sarah Hayes for her help today. I was asking on behalf of a disabled friend who I booked a courier for. Sarah was able to help me out and re book my delivery in order for the problem to be sorted. This has been an incredible help and we are very very grateful.

Thanks again Sarah, have a blessed day to everyone at parcel2go..

Emily x
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very efficient

thanks to Emma my problem was sorted in a jiffy!
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great service

sammie, was very quick to start the conversation, he was friendly & helpful, got my parcel delivery sorted very quickly, thanks
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Excellent experience, issue cleared up quickly and proffessionally by Lauren - thank you!

The address on my account still referenced my old address - and pickup for parcels had already been booked. Recieved a call from the pick up driver, he's at the old address. Using the online chat - everything is sorted out quickly and professsionally by Lauren. No delay to the delivery. Recommended. A+
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Customer service rep Sarah Hayes was a credit to Parcels2go. Couldn't have been better

I booked a delivery with parcels2g and it was very straight forward and a good price. I had an issue with the tracking number and used the live help function on the web site. I was connected with Customer service rep Sarah Hayes who provided me a solution instantly. The service she provided was 100% perfect. will defiantly use them again
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Tina Turner wrote a song about this guy!

Richard Mileham, Simply the best, took my live chat and delt with it swiftly, I look forward to his speedy reply to my request in the next 24-48 hours,

Paul Donneky
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wonderful service and great help

needed to cancel a parcel. Sammie Taylor was very helpful and did all that needed to be done very quickly.
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What an amazing service and a great live support 24/7! Thanks Richard Mileham

We are a company comprising of few shops and use parcel2go all the time.

I am chuffed by the service and the live support whenever I have needed them unlike other's who don't have any. Just talked to Richard Mileham with regards to some missed collections and it was sorted under one minute and parcels picked up! Can't believe how well the service is backed up by their on-line support which is a charm to use.

Used other companies for parcels with endless problems and no contact details where as parcel2go has this amazing on-line chat which is always available and people behind that are quite competitive at resolving issues under a few minutes. Well done!
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That was such a lovely and helpful chat

My agent was Sarah Hunter. It was quick and informative chat. I get all the information that i needed and even more. And the agent was really friendly and intelligent. It was such a nice chat from the morning. Thank you, Sarah !
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Quick and efficient response

Sarah Hayes dealt with my questions quickly and effectively today, sorted my issue completely and understood well
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Richard Mileham is very helpful

He is quick and very helpful, solved my problem with no stress. very good customer service.

Parcel2go Details

BRINGING YOU THE CHEAPEST SERVICES POSSIBLE!

Here at Parcel2Go we understand how much high delivery costs can affect everyone, from small businesses to private individuals. We constantly work with our couriers to bring you the best possible selection of services at the lowest prices available, meaning P2G can always be your first port of call for all your parcel needs!

UNBEATABLE CUSTOMER SERVICE!

Parcel2Go realise that sometimes you may need a helping hand. Whether it’s to change an address, get help booking an order or just want to check the status of your parcel, we offer a free Live Help service through our website to let you speak to an understanding operator in seconds!

DELIVERING THE WORLD!

With the ability to deliver to over 220 countries across the globe, Parcel2Go offer great value to a whole host of both European and Worldwide destinations! Offering the biggest services in the market, we offer both express and economy delivery at some truly fantastic prices!

About this company

Parcel2Go are the UK’s leading courier comparison website. With over 10 years experience, we’re proud to be able to offer all the biggest carriers to help you get your parcel to its destination. With convenient drop off services, express deliveries and even same day services then we can help you with all your delivery needs; and all for a price you’ll absolutely love!

Visit Parcel2go

Category

Parcel2go is ranked 4 out of 51 in the category

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