Parcel2go reviewed by

Canterbury, GB

26 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid like the plague, bad service, terrible staff!

First things first, Parcel2Go acts as a 'middle-man' agent between the courier companies and the customer. Because they give so much business to the courier companies, they get bulk discounts! Unfortunately, Parcel2Go is giving honest couriers a bad name!

I have used Parcel2Go on two occasions, first time the parcel collection failed, twice. HDNL were apparently instructed to collect on 24th Jan but the delivery driver had paperwork that suggested otherwise.

Second time I had a time-dependant package to send! The parcel was not collected so I cancelled the order only to find out that the 2% surcharge on PayPal payments is apparently non-refundable. They do not state anywhere that this surcharge is non-refundable - so after arguing with a belligerent customer support agent (who I later found out was a senior manager and owner...) for twenty minutes and threatening various actions they finally agreed to refund my money I was rightfully owed!

Finally, their only form of contact is via email or on-line chat. The on-line chat takes forever to get connected to a person (average 20 mins)!

This company is run by a bunch of crooks and hopefully they will go out of business very soon and save a lot of people, a lot of hassle!
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