Parcel2go reviewed by

London, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Crap Customer Service

Been trying to get a parcel picked up for a whole week now and they still haven't gotten around to doing it. Every time I ask why they just say they don't have access to the driver logs.

I would advise against using them at all costs.

*** UPDATE ***

The saga continues! 5 days later and I still haven't received my package. After going around the houses on the totally unhelpful Facebook helpline I decided to get in touch with UPS directly (something which ludicrously P2G cannot do). UPS gave me clear reasons as to why the parcel had not yet been picked up, as well as advising as to what needed to be done make sure it is collected tomorrow.

Fingers crossed it should be sorted now and I should have my package by Friday. My advice: Go direct to the supplier, what you save in cost you pay for in customer service.

TRANSCRIPT FROM CUSTOMER SERVICE BELOW

Welcome to Parcel2go.com. Someone shall be with you shortly.
You are now connected with Richard
Richard: Welcome to Parcel2go.com online. How can I help you today?
fred: Hi, will my parcel be picked up today?
Richard: Hi Fred I will have a look for you
Richard: Ok Fred I am very sorry for this, this failed yesterday, and when a collection fails we have to rebook, I can rebook for tomorrow if you like?
fred: NO HE SAID TO THE PERSON THAT HE WOULD COME BACK TODAY HENCE WHY I HAVEN'T RE-BOOKED. THIS HAS BEEN GOING ON FOR TWO WEEKS NOW I HAS TO BE PICKED UP TODAY!!!!!!
fred: SORT IT OUT!!!!
Richard: Ok in that case they may collect today Fred but it isnt physically booked through our system
fred: I've had enough of this
fred: You people have no idea what is going on
fred: 2 weeks to arrange a delivery of a package
Richard: You didnt rebook with us Fred, as such we dont know what is happening
fred: Call the driver and find out what is going on!
fred: This shouldn't be my problem
fred: Why do I have to sort this out!
fred: Find out what is going on and let me know
Richard: Fred I am very sorry I cant make out going calls as I work from home, plus we dont hold drivers numbers, the only contact we have with the courier is via email and that isnt direct with the driver
fred: Then find out from UPS1
fred: From anyone!
Richard: Fred I cant find out all I can do is rebook this, but if the driver has said he is coming back all we can do is wait I am very sorry, in future you would need to rebook with us if a collection fails
fred: You people are an absolute shambolic disgrace
Richard: Ok Fred let us know this evening and we will look into that for you
Richard: Is there anything else I can help you with?
fred: I'm going to get in touch with UPS now
Richard: Ok Fred
fred: If I can find out where my parcel is I'm going to post the conversation we just had on every review site I can find
Richard: Ok Fred you have an advantage over me that is you can make outgoing calls, if I could do that for you I would but I cant I am very sorry
fred: I have said this before but I wont be using you again
Richard: Ok Fred I am very sorry to hear that
fred: I really don't think you are
fred: What is my UPS parcel number
fred: At least you can give me that
Richard: The number is 1Z5776W16891974882
Richard: Is that all Fred?
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