These guys are Good ! They upgrade courier and re-book if i get problems !
I booked a collection with city-link via parce2go. City link let me down (usually they been great). They never collected, and when i phoned them direct, i never got any care to my parcel not being collected. City-Link even re-booked for me the next day and never came. They even put me on hold to try locate the driver only to tell me that they cant get an answer.... Parcel2go then re-booked for their official second time....and guess what ?..... city link never came.....what a nuisance ! But Parcel2go policy seems to be that if i miss two collections, they upgraded me to TNT at no extra charge. I am still upset that city link think its okay not to collect and not care....why dont they work overtime, or priorotise uncollected items from the day before ? they automatically cancel the collection.......doesn't make sense for a multi-million pound company ! At least parcel2go re-booked at no extra charge....if i had booked direct with city-link, they would have ended up making me wait like a yo-yo for weeks ! I just hope TNT show up now - fingers crossed ! Thanks to Lloyd, and the team at parcel2go...keep up the good work !...it goes a long way for customers like me !
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