Parcel2go reviews

Parcel2go reviews

Excellent
9.3
from 0 - 10
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4574 Trustpilot review(s)
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Wonderful first class service offered by Richard A+++

Usually customer agents to be so unhelpful. Richard was patient and polite and solved my problem with logic and common sense. Bearing this in mind and the experience I had I would not hesitate to use your and recommend your service. Thank you for making my day easier by offering this service.
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Sammie Taylor is so totally terrific..."keeping the customers so very happy"

This is my very first contact with Parcel2go's "Live Chat" personal
I was so very impressed by Sammie Taylor's professionalism
with her very quick chat rapport :-) :-)
Definetely 5 STARS
One very happy customer
Thanks
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GREAT SERVICE, CHEAP, RELIABLE AND CUSTOMER SERVICE IS INCREDIBLY EXCELLENT

I HAD A PROBLEM WITH AN ITEM AND RICHARD HELPED ME OUT AND SORTED THE PROBLEM OUT WITHIN MINUTES OF CONTACTING CUSTOMER SERVICES. THE PRICES ARE CHEAP, SERVICES ARE RELAIBLE. BEEN USING PARCEL2GO.COM FOR MANY YEARS NOW AND THINK ITS CHEAPER THAN ROYAL MAIL. THEY EITHER COLLECT THE PARCELS OR THEY CAN BE DROPPED OFF. EXCELLENT SERVICE FROM PICK UP TO DELIVERY AND BEYOND.
THANKS
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Poor Customer Service - Keep Smashed Item for 2 Weeks !

As an avid user of Parcels2go, i recently had a terrible experience. I sent a glass hob via them, and it was smashed in transit. Parcels2go said it had been returned to them, so i didnt need to send photos of the damage, as they had the item. 2 weeks later without compensation, they then sent the item back, and demanded i sent images of the damage! What a joke! They then offered £26 compensation for a £330 item!!

Use someone who actually care about the customer!
Parcel2go

Reply from Parcel2go

Good morning Martin,

Thank you for your review on Trustpilot.

We are very sorry to hear that you have received an unsatisfactory experience with us and we apologise for the damaged caused to your parcel.

I would like to take this opportunity to investigate your order.

If you would be so kind as to email me at facebook@parcel2go.com I will be more than happy to help.

Kind Regards

Emma
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very quick and helpful

I found your staff very helpful and Sammie Taylor quickly resolved my problem and sent me links to the things I needed to do. Very pleased.
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B..R..I..L..L..I..A..N..T..!

I always use Parcel2go because they are great. Today things went a bit wrong (not their fault) and Sammie Taylor was great and sorted it all without any grief.
Great....
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very very helpfull!

service was very fast Sammie Taylor was very fast on replying to al my questions , definitly recommend this to anyone !
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Fast and efficient service from Sammie Taylor

Had to cancel a delivery at short notice.
Spoke to Sammie Taylor on Live Chat and was sorted in a minute.
Excellent service
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quick polite response

sarah hayes was most hel
pful and a top agent for your company
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great help from hannah

had to change my collection day as I messed it up. spoke to Hannah on live chat and she was really nice and helpful and changed it quickly for me.
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Excellent

This was my first time contacting Parcel2go.com's customer service online chat and it very, vrey good. Their customer service representative, Jenny, handled my query in a polite. professional manner and sorted everything out within a few minutes. Excellent service and I would not hesitate to contact them again. Highly recommended and thanks again Jenny.
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Very quick and easy order, nice support :)

all the questions to support, answered in seconds. nice and warm attitude, thank you Jenny. that's what makes customer like me coming back to your services.
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Fantastic, efficient service!

Had great customer service from Jenny today when I was in touch via online chat because I had mistakenly duplicated a parcel label. She took the details and organised a refund within minutes. Couldn't recommend highly enough, hassle free, quick and easy! This is my first time using parcel2go but I will be returning again soon.
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extremly helpfull..will be using for all my delivrries and collections from now on.

Had a problem as the people sending the item to me hadnt packed it...easly rearanged a collection on a day I specified within a couple of minuets using on line measaging...easy worked realy well and the person at the other end(Tom)..couldnt have been more helpfull...a refreshing change to being put in a que on the phone as is the norm these day..Ill be using these for all my deliveries and collections from now on.
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Very helpful and charming

Sammie Taylor was very helpful and charming in helping me to solve my problem.
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Really helpful - and rapid resolution of awkward little issue - great help.

I found the service from Sammi Taylor really helpful - really quick responses and a simple resolution to a awkward logistics issue that could have caused unnecessary delays to my clients delivery - great job and on a Bank Holiday too . cracking result.
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Helpful and to the point

Dealt with Sammie Taylor representing Parcels 2Go.
Helpful friendly advice and good grammar when typing. Just what I needed and very convenient.
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Turned Negative to positive

Jenny was very helpful and friendly. Would be nice to have more people in customer service like Jenny.

I was not happy with the services and Jenny has solved the issue and I have left smiling.
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Great customer service!

Samantha provided brilliant customer service at P2G when I requested to change my collection.
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Excellent

Brilliant service and Sarah Hayes helped me amend my booking, very friendly helpful lady

Parcel2go Details

BRINGING YOU THE CHEAPEST SERVICES POSSIBLE!

Here at Parcel2Go we understand how much high delivery costs can affect everyone, from small businesses to private individuals. We constantly work with our couriers to bring you the best possible selection of services at the lowest prices available, meaning P2G can always be your first port of call for all your parcel needs!

UNBEATABLE CUSTOMER SERVICE!

Parcel2Go realise that sometimes you may need a helping hand. Whether it’s to change an address, get help booking an order or just want to check the status of your parcel, we offer a free Live Help service through our website to let you speak to an understanding operator in seconds!

DELIVERING THE WORLD!

With the ability to deliver to over 220 countries across the globe, Parcel2Go offer great value to a whole host of both European and Worldwide destinations! Offering the biggest services in the market, we offer both express and economy delivery at some truly fantastic prices!

About this company

Parcel2Go are the UK’s leading courier comparison website. With over 10 years experience, we’re proud to be able to offer all the biggest carriers to help you get your parcel to its destination. With convenient drop off services, express deliveries and even same day services then we can help you with all your delivery needs; and all for a price you’ll absolutely love!

Visit Parcel2go

Category

Parcel2go is ranked 4 out of 51 in the category

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