Reply from Parcel2go
[REPLY]
- Reviews (1,577)
- james
- 2 Reviews
Outstanding value and quick service
Recently has a bulky item delivered from Preston to West Sussex, I could not believe how cheap the quote was compared to others. The item was picked up and delivered the next day for a fraction of the cost, no damage to the item and a very smooth transaction. Would highly recommend them to anyone and I' m not impressed that easy, will be using again.
- Adam Stanley
- Leeds, GB
- 1 Review
Outstanding service!
Just wanted to tell my experience with Parcel2go, sent a parcel through parcel2go with collect plus which I believe use Yodel, I sent it off on 11th of April and got delivered the next day! I was told it was meant to be 3-5working days so next day was a big surprise to me. I don't normally leave feedback however on this occasion I thought it would be good for other people using this company as sometimes you hear a lot of negative reviews of parcel companies.
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- Anne Kendall
- Norwich, GB
- 3 Reviews
Parcel2Go good service, TNT have let them down though!
My very first collection with this company was not very good. The courier did not turn up on the day he should have, so I waited in all day from 9am to 5.30pm. I received no phone call/email about it. All I could do was rebook it for the following Monday. However, I do think that the fault lay with TNT and not Parcel2go. TNT rang me directly on the Monday and asked whether they needed to collect from me on that day (!) when I said yes I was waiting for you on Friday they said they didn't know anything about it having only got the order through on the Fri eve at 8pm. However, when the courier arrived on the Monday he said he'd called at the wrong house on Friday!!!!!! I did provide them with a phone number which you'd have thought they might have called.
On a brighter note, Parcel2go could not have been more helpful. Their online chat service is excellent. Once the parcel had actually been collected, it was safely delivered the next day. I have since used them once more, this time with Fed Ex, who did turn up exactly when they were supposed to.
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- Lester Gibson
- 1 Review
Brilliant Customer Service from From Catherine
I had to organise a redirection at very short notice with City Link via P2G. Instead of going through the 'live' help, I called them direct and spoke to Catherine Corless. She was so professional and helpful while retaining a human touch - she behaved like an actual person rather than some script-reading company drone! If all customer service was delivered like Catherine delivers her's, there'd a lot fewer cheesed-off people in the world. Would definitely use again, without hesitation. Great, great service.
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- Tim Feinberg
- London, GB
- 1 Review
Might tempt you with a ten pound tease
Look, if it goes wrong, it goes wrong good and proper. There is no customer service, there is no customer resolution. They may offer a ten pound refund, but that does not compensate for the 11 hours of your time wasted ( less than the minimum wage). They then notice that your parcels have indeed been included in their delivery list and so offer ' an additional ten pounds to your account if you amend your feedback to a four or five star'. This is after I have had to go out of my way to deliver them to one of their drop off points. I'm happy to lose ten quid because I don't want to spend 9 hours, over two days, waiting for a parcel that will never be picked up. View those 'Victoria did well, Sandra did well..' Four star reviews with caution folks. They are probably ten quid richer with a forced smile.
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- Sandra Perrin
- London, GB
- 1 Review
Bye bye Royal Mail
Due to the recent changes for postal charges lately it was apparent that I had to investigate a new way of sending off my eBay sales so as to avoid huge costs to both myself and the people buying from me. I googled courier services and chanced upon Parcels2go and what a good chance it was. I registered, input details of parcel, printed off label and hey presto my parcel was picked up the following day (Monday) and though I could have tracked it, I didn't get time, I was delighted to receive feedback from my buyer on Wednesday!!!! What a result. It would have cost me £5.20 at the post office but I paid only £3.30 and didn't even have to leave my house. So Pete Chandler and your team a huge thank you
- Richard Cope
- 1 Review
extremly helpful
I needed to contact Parcel2go with a query about one of my parcels, Daniel from Parcel2go did an excellent job for me
friom
Richard Cope
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- Stuart Morris
- London, GB
- 1 Review
have not picked up parcels
Booked Tuesday am. Waited at work all day 8am till 8pm and no pick up. On their chat line for 2 hours last night. It is now Thursday lunch and still no sign of pick up. I been told I must wait till 8 pm tonight and if the courier does not arrive today, I must continue like this until they do. I was politely informed that they can not guarantee that it will ever be picked up!
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- Neil Dixon-Copping
- Hitchin, GB
- 1 Review
Catherine was a star, very helpful and efficient service
Catherine was a star, very helpful and efficient service
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- Norman White
- 1 Review
Excellent service
I would just like to say how pleased i was with the service given this evening by Jon, I was just about to thow the ****** laptop through the window, as i could not get an answer or find an email address on the parcel2go site till i discovered i had to go via facebook, which gets on my nerves most of the time but this time it saved me from going round the bend. Thanks again Jon
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- Sue Evans
- 1 Review
Even in the face of adversity they deliver!!
Well, I need to thank Jon from Parcel2go for making it so easy for me to claim for a damaged item that was received yesterday. Despite the disappointment of this accident, I can only say that their customer services are fantastic and I still feel I would use them for this reason alone. What a refreshingly great and responsive company!!
Feel safe folks, they do care for you even when it goes wrong!!
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- Barbara Garside
- 1 Review
Fantastic
Fantastic gelpfull idealy easy to use and cheaper than any other currier. THANK YOU JESSICA FOR YOUR HELP.
Barbara
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- Charlene Wells-phillips
- Peterborough, GB
- 1 Review
perfect service to put your mind at ease
i have receaved a great service from cathrine from parcel2go today when arrangng collection of a parcel, she was able to give me great advice links and most of all put my mind at rest with the arrangements made thank you
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- Samuel Yemi
- Bromley, GB
- 1 Review
BRILLIANT
Catherine was great. Popped up on my screen when i was having trouble choosing a service. Went through it with me and led me to the payment page. Real Super woman! 5 star service!!!
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- Marie Haigh
- Ipswich, GB
- 1 Review
Fab service
I used the live help to send a large parcel by next day delivery and spoke to Catherine. She was extremely helpful and made the process swift, uncomplicated and stress free. Would definitely reuse this service.
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- Zafar Raja
- 1 Review
Michelle you been great on live chat
I had experience and issue with Parcel2go, I am still waiting for my parcel to be delivered, but live chat was a great help Michelle helped me and she was very patient and answered my every question in great details.....I wish there was more people like her.....Good on you parcel2go for great team work.
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- Nick Wilmot
- Chesterfield, GB
- 1 Review
Top Quality Customer Service - From Catherine at P2G
Another top quality service from P2G - I use these guys on a regular basis for sending parcels abroad and have had nothing but top quality service. Even when the website acts a little screwy the instant chat / help function is there to help. - A big thanks to Catherine who helped me book a parcel to Ireland when the website wouldn't ;¬)
- david
- 1 Review
excellent help couldnt off asked for a better person to help me out
catherine was very helpfull and ansered all the questions i needed ansering which was a great help. thank you very much
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- Nicholas Fairrie
- Horsmonden, US
- 2 Reviews
Brilliant. Couldn't be easier. The chat operators couldn;t be more helpful
I spoke to Catherine Corless who brings such a personal touch to what can be an awkward way of communicating. It was just as if we were talking in person over a counter in a shop. Best customer service experience I think I've ever had.
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- Yvonne Thomas
- Cardiff, GB
- 1 Review
Catherine Corless.....very helpful
I spoke to Catherine today, for information on sending a parcel to Australia. I have never done this before, and she was most helpful, giving me all the information I needed. Thanks
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- Mick Horsfall
- Burnley, GB
- 1 Review
Sam on facebook - excellent service.
I needed to change the destination for my parcel, so contact P2G on their facebook page and was given 1st class service by Sam who responded straight away and sorted things out for me. Thanks very much for the excellent service.
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- Carlos Flowerday
- 1 Review
Catherine at Parcel2Go is a great ambassador for a great brand
I've used Parcel2Go a dozen times before (always without any issues at all), and just wanted to check that the item I wanted to send (a bass guitar amp) wasn't prohibited. I LiveChatted with Catherine, who was friendly, polite and extremely swift at answering my questions. I've always rated P2Go as a cut above ParcelMonkey, and today's experience has stretched that gap even further. Parcel2Go gets a firm recommendation from me, as does Catherine. Cheers!
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- Phil Buck
- Bungay, GB
- 1 Review
Great Online Help - Emma
Spoke To Emma After My Courier Didn't Collect My Parcel - Spoke To My Courier Directly & Said I Would Have To Re Arrange Via Parcel2go (Directly)
There Website Dont Give You Much Help With This - So I Spoke To A Friendly & Decent
Aftercare Service (Emma Via Parcel To Go Online Messenger) & She Re-Arranged This In A Matter Of Minutes & Now Is Re Arranged For Tomorrow
Morning
Many Thanks To Parcel2go
& BIGGER Thanks To Emma For Her Quick Response :)
Many Thanks Source Leisure
- Alison Bray
- 1 Review
Great service, good price & fast delivery *****
This service is very good ... firstly you need to register on their website which is easy to follow - once registered you need to print off your labels & attach to the parcels. I opted for the 'drop off at nearest shop' service (which was a little cheaper than having them picked up from home!). The shop owner was extremely helpful & polite and the parcels were delivered quickly. Once the parcels have been delivered to their destination you are notified immediately by text message ... great!! I would definitely recommend this service for sending parcels. The customer feedback from Parcel2go (Peter Chandler) was also refreshing a hard thing to find these days!
Keep up the good work ... !!
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- Justin Biscoe
- 1 Review
Online Customer service responsive and very helpful
Sunday night and i messed up the delivery address, but Rob , from customer service was able to sort it out right away and sent via email the PDF for a new label, so thank you Rob !
- Terry Duda
- Seaford, GB
- 1 Review
superb.great speedy
superb service .far superior and cheaper than the royal one,i have not used a service like this before,but for the future this is the option for me,you can track youre parcel online so easily,if you need a parcel sent somewhere,get a quote,then try the same at a P.O then you you will know which one to choose,highly recommended.
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- Sue Snelson
- Epsom, GB
- 1 Review
Excellent service and customer service could not be faulted!!
I recently had occasion to use Parcel2Go. I have never used a service like this before but due to the exorbitant Royal Mail charges to China I decided to give it a go. With Andrea's and Rob's help; I had a few problems with the recipient's address, all went smoothly.
Thank you all very much. I was never so glad to get rid of a parcel! Sending parcels to China is not easy and they took the worry away.
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- Busola Akin
- 1 Review
Catherines fantastic service
I had an issue with my password and Catherine was so helpful with helping me to retrieve this.
Catherine went further than expected by waiting for me to try and log into my account and ensure this was working correctly.
If I have any issues in the future I hope the agent will be as helpful :)
- Liam Murphy
- London, GB
- 1 Review
Catherine was very helpful
I needed to send a parcel and Catherine at parcel to go was very helpful. She guided me through the whole process. will definitely use again
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- Amin Jahani
- Windsor, GB
- 5 Reviews
recently been good
before used to be missed collections, nowadays seems to be working, overall it's a good company for small to medium size parcels with sensible price, insurance on the items however not that great, most of them are covered to £20 which you need to pay hell extra to insure it, sometimes even more than the parcel postage price itself.
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- Ian Nudge Pearse
- Plymouth, GB
- 1 Review
Sam at Parel2Go fantastic service
Sam was top notch in getting an issue sorted for me, and also in the speedy response and fantastic customer service offered.
thanks again Sam, will use the service again.
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- Beki Reilly Hill
- Birmingham, GB
- 1 Review
Great, Catherine Corless was Incredibly Helpful!
Had some trouble booking as id meant to book a collection from home but hadnt, got it changed and my labels emailed as my computer wouldnt download them! Thanks so much Catherine!!
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- Mike Taylor
- Bruton, GB
- 1 Review
Easy to book, customer service very prompt.
I've used this service a lot but decided to review after a big bout of stupid from my very own self. I normally send a lot of parcels but on this occasion was arranging a parcel to be collected and sent to me. But I put my address as the collection, not delivery address. Moron!
I only realised when I'd paid and went straight to live chat on Facebook, spoke to Richard the Parcel2Go Representative and he just fixed it and sent new labels. Really good.
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- Jackz Fenay
- 3 Reviews
always the way to go !
easy to use and have always been very good - even when I make the mistake !
Daniel and Emma - 2 of their live help agents I had to ask help of today
and both were good and sorted me out.
the only thing is I would have liked to have linked ebay with them and be able to use the drop off service instead.
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- Samantha Dobson
- City of Sunderland, GB
- 1 Review
Great Online Assistance, Great Service
I was assisted through the process of sending a parcel to my son in Norway, as I've never used a courier service before. Catherine Corless helped me through live webchat. This was great as she talked me through what I could and COULD NOT send, and what was the best type of service to use. She answered all my questions and processed my order really quickly and efficiently. Thank you, great customer service and very reasonable price!!!
- Happy customer
- 3 Reviews
Highly recommended - I now use Parcels2go for all my parcels.
I previously used "parcelsplease.com" as a way to access UPS cheaply but last year they stopped offering UPS. I moved to Parcels2go and I have not looked back. They gave me access to UPS (they are excellent) which was perfect. I have also just tried collect+ (which gave quicker delivery than advertised) and Hermes (no adverse feedback yet). I had one customer who denied parcel receipt but parcels2go were able to identify the name of the receiving neighbour. On another occasion I had to change a delivery address after placing the order and parcels2go fixed the problem (I used their hidden phone number but I could have done it on-line far more easily). Great service at some very low prices. I would recommend Parcels2Go to anyone.
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- Jack Wilkinson
- 1 Review
Very good consistent service.
We're a regular user of Parcel2go. Send many parcels all over the continent with them. Their live help is particularly useful, particularly Catherine, who helps with the order queries. Very good prices, can't be beaten anywhere.
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- Katie Bradburn
- 1 Review
Excellent customer service
very impressed with the level of service. Catherine replied immediately and was very helpful.
- Geoffrey Dean
- Christchurch, GB
- 1 Review
Very,very helpful
I had problems with entering a german phone number but Catherine helped me through it by inputting the details from her end and I was able to complete the booking.Many thanks to Catherine.
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- Michael Morris
- 1 Review
ITs good to talk to some with experience
Not sure what was happening but the support I was given seemed to know, so a big thank u to Catherine,
Mick
