Parcel2go reviews

Parcel2go reviews

Excellent
9.3
from 0 - 10
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SUPERSTAR SAMMIE TAYLOR

hi
just been on parcels2go and needed bit of help and i was fortunate to get a operator called sammie taylor she was prompt and knew what i needed straight away a credit to parcels 2 go 10 out 10 thank you
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Sammie Taylor from parcels to go

Great help in solving my parcel problem many thanks indeed.
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BRILLIANT AFTER SALES SERVICE

Just had a chat with David online about amending a parcel collection and I am very pleased with the very quick response and satisfactory solution to my problem. I would have no problem recommending Parcel2go to anyone who wants to beat the Royal Mail prices I use them all the time and its very quick to arrange any service and a lot cheaper.
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Dianne was of great help in my time of need!

I think she should be promoted, or given a large pay rise as she helped my business out hugely today
Fantastic service,
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Great

I had arranged a collection with the wrong couriers as I need one that did not require a label printing. I contacted the on-line help desk. I was connected to Emily who very quickly re arranged my collection with a courier who did not need a label. Emily made the process very easy and my problem was sorted out quickly. I would rate the help desk service very highly. If you have a problem don't be afraid to use this service.

I originally got connected to Leanne who also provided quick help but before she could completed helping me I cut my self off the chat. I then re opened the chat and got Emily who was able to pick straight up from where leanne had been cut off

Thanks Leanne
Thanks Emily
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WHAT A BUNCH OF COWBOYS!!!!!!!!!!!!!!!!!

I have been using this company for the past few years, which was all well and good, until recently......1 parcel was lost on 28th Feb, it is now 9th April, I made a claim for the loss, first they said they had located it and closed my claim down, so I asked if it had been delivered then??? NO, it is still lost, they re-opened the claim, this time they want non existant documents for proof of collection,(never had any kind of receipt from any driver ever), proof of non delivery?? wtf is that???!!,how can you prove that a parcel has not been delivered? Tracking? don`t bother!!, March parcel arrives at clients house smashed to pieces!! costing me over £65.00, plus the cost of delivery!! Yesterday waited in all day, courier didn`t bother to turn up at all!!, can I get a refund?? take a wild guess!! going to stick with Royal Mail from now on
Parcel2go

Reply from Parcel2go

Good afternoon Steven,

Thank you for your review on Trustpilot.

We are very sorry to hear that you have received an unsatisfactory experience with us and for the damage caused to your parcel.

I would like to take this opportunity to investigate your order.

If you would be so kind as to email me at facebook@parcel2go.com I will be more than happy to help.

Kind Regards

Sammy
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Skeptical at first but all went well

I was very sceptical about using this company after I read some negative reviews on this site about some people not receiving their boxes. But I still went ahead as I could not find a cheaper company. I paid for 3-5 working days delivery from Kent to Amsterdam. I used the drop off service and dropped the box of on Saturday. For the next 3 days I could not see any movement on the tracking so I contacted them and then suddenly on the 4th day the tracking showed that it was picked up but only moved to 2 towns from my home. I started panicking a bit because of the slow movement. However on the 5th day the shipment speeded up and it ended up in Brussels and then from there it arrived in Amsterdam on day 6. I am happy it finally arrived and did not get lost, as there were valuable items inside the box. I will use them again but I just hope next time my shipment is not delayed so much in the beginning.
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First time booking courier, easy peasy, lemon squeezy

Hi
I booked a courier on line today I was nervous but it was so easy. I didn't have a road name as it's going to a friend on a farm but had a live chat with lovely Sarah Hayes she was really helpful. It was half the cost of the post office so will definitely be using again for all my parcels, and it's evenvbeing picked up. A great service all round.
Debbie x
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Great service

Sammie was very professional. Made reference to my name during the conversation and was also very very helpful. Great. :)
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Excellent

The service is really quick and easy to use. The list of countries is a bit jerky as you try to scroll up and down (I mean the highlighter jumps and misses the country you want). Everything else is fine especially the chat service.
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Super Duper speedy and helpful!

Couldn't get a delivery confirmed for Hong Kong and went on the live chat and was lucky enough to chat to Sarah Hayes and she was super helpful and efficient at ordering for me online and sending the link so I could pay, all done and a very happy customer here indeedy! Thanks Sarah Hayes :-)
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Very helpful and informative

I had an unusual delivery situation for an undelivered parcel and Sarah Hayes told me my options and put forward the necessary request to the courier, all with the minimum of fuss!
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Five Stars is not enough.........

Made an error whilst booking 'parcel to go' Realised error before courier arrived, contacted P2G online chat and was met with a pleasant representative,
Sarah Hayes. She sorted problem in no time at all would thoroughly recommend the service.
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very helpful

Had a problem so went on live chat With Sammie Taylor was very helpful
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Very good Chat Customer Service

I needed help with a lot of different questions including price for sending a parcel, how it works with dropping off/delivering etcetera and I got very good help from Stephanie at the Chat!
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Excellent

I have use Parcel2go for about 8 years now and have trusted them with a large volume of expensive items. I have only had a couple of issues over that period and all were resolved quickly and easily by their pleasant and well trained staff!.
I often contact them through their live help and I am always treated pleasantly for whatever it is that I need assistance with and they often go above and beyond to help me. I am sure I will still be using them in another 8 years time!

This review has been reported to customer service by the company for coarse language.

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Great service as usual

Have moved all my deliveries to Parcel2go.com, Royal Mail put their prices up, you put prices down, Well happy

This review has been reported to customer service by the company for referring to other websites or companies.

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Fab and really easy to change the collection point

Alexandra was brilliant with helping me change the collection point due to an unexpected issue that arose. fab service!

Parcel2go Details

BRINGING YOU THE CHEAPEST SERVICES POSSIBLE!

Here at Parcel2Go we understand how much high delivery costs can affect everyone, from small businesses to private individuals. We constantly work with our couriers to bring you the best possible selection of services at the lowest prices available, meaning P2G can always be your first port of call for all your parcel needs!

UNBEATABLE CUSTOMER SERVICE!

Parcel2Go realise that sometimes you may need a helping hand. Whether it’s to change an address, get help booking an order or just want to check the status of your parcel, we offer a free Live Help service through our website to let you speak to an understanding operator in seconds!

DELIVERING THE WORLD!

With the ability to deliver to over 220 countries across the globe, Parcel2Go offer great value to a whole host of both European and Worldwide destinations! Offering the biggest services in the market, we offer both express and economy delivery at some truly fantastic prices!

About this company

Parcel2Go are the UK’s leading courier comparison website. With over 10 years experience, we’re proud to be able to offer all the biggest carriers to help you get your parcel to its destination. With convenient drop off services, express deliveries and even same day services then we can help you with all your delivery needs; and all for a price you’ll absolutely love!

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Category

Parcel2go is ranked 3 out of 51 in the category

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