Waited in for parcel, turned up apparently !! Left card in outside letterbox did not go to door which was left open all day so they would know someone was home. Meant to get next day , waited in again, emailed parcel force to check it was coming, told it was on its way, didn't turn up. Useless, still don't know when I will get it as Easter weekend now.
So I took advantage of a limited next day delivery service thinking my items would arrive before the Easter break. Unfortunately I got called out the house on the day of delivery and typically the parcel came when I was out. My bad. Thinking this wouldn't be an issue anyway and I could easily pop to either the depot/post office to collect a couple hours later. It wasn't until I got to the post office that I found out the parcel wouldn't be there until the next day!!! Baring in mind I live a 5min walk from the post office!!! So in the end a next day delivery turned into a two day delivery!
I have used Parcelforce reluctantly over and over again, more out of necessity than want, and pretty much every time I have a bad experience of them. I am now sick and tired of the catalogue of problems I have encountered. Items going missing, ending up in other parts of the country, for days after they were meant to be delivered to me. I was even sent someone else's parcel on one occasion and then expected to pay to have that collected and have mine redirected to the correct address! Ridiculous and incompetent service and a waste of money! My advice is to find someone else, anyone else...
The electronic system indicated an excellent service, I received several text narrowing down delivery time to 90 minutes. Great service I thought. However, the delivery guy didn't bother to press my door bell. As I was home waiting for my parcel, I discovered it almost immediately and called Parcelforce. Some unwillingly offered to call the driver, nothing happened. I went to my post office, but the parcel was not there either, thus still in the van. I called again, same person offered to call the driver again and then call me back. Nothing happened. So here I am without my urgent parcel. REMEMBER a nice package on Internet can never hide a lousy service.
I use a well known Trade/DIY business on line quite a lot of the time and I have to say when they state next day by Parcel Force they mean it. I'm always kept up to date by Parcel Force as to where my parcel is and I receive a text message (free of charge) to my mobile advising me that my parcel is 90 minutes or so away from being delivered giving me plenty of time to be in or arrange for a friend or neighbour to be there.The local guy that delivers here is very chatty and always smiling in all weathers. I have reviewed another parcel service on Trust Pilot it comes nowhere near Parcel Force.That companies policy is be in all day and wait for us to deliver..don't go out because if you do you will have to come to us and collect. 5 stars and well deserved
Well I have never used a Courier Service personally so searched on the web. I needed two folding cycles to be picked up from a private address in South Wales and be delivered to me in North East England. I had strict time limits to receive them as I was going away and wanted to take them with me. I rang one company but the cost was unbelievably expensive. I then rang Parcelforce and the telephone assistant was really informative, helpful and friendly. She explained how the service worked and I chose the 48 hr delivery option. The price was so cheap I had to check with her a couple of times that she had quotes me correctly. Indeed she had. This was Sunday and the cycles were to arrive with me on the Wednesday. So I paid and was given my tracking number. She even helped by giving me an approximate time they would be picked up. Sure enough the seller sent me a text the next day to say they were on their way. I could track these all the way and actually I really enjoyed it. They were travelling hundreds of miles and I was amazed at the efficiency. And as Parcelforce promised, they arrived safely with me to my home address on Wednesday. They even said they would deliver to our local Post Office should no-one be at home. We'll done Parcelforce. A great Service. I will not hesitate to use them again. Don' t believe all you read on the reviews. I can only speak as I find and the Service was second to none.
I try not to use ParcelForce as you know it's going to be hard going. So after a year+ of not using them have they improved. Nope...
1. They send you a txt message which allows you to "(1) Deliver to a neighbour", (2) Deliver to local postoffice, (3) ...". I chose (2) the postoffice -- it's got to be the easiest right? I receive an acknoledgement: "Thank you for the request to deliver your parcel to a postoffice. We will leave a card giving the details of where you should collect your parcel". Sounds good so far. 2. A day or so later tracking indicates: "Address problem - unable to locate premises". So I phone up and reiterate: "Please send to my postoffice". 3. So a day or so later: "Delivery attempted". There's a card at my address. 4. Tracking now says: "Held in depot for redelivery" 5. I phone up. 10mins later put through to depo. Indeed they have the parcel. They are confused, but will deliver to postoffice. I ask them to provide me with a calling card as the postoffice will not release the package to me. They can't do this as it will entail delivering it to my address! (Why do they even say they will do this in there initial txt message!?!) So I say JUST DO IT otherwise I can't get the parcel can I!?! EVENTUALLY she agrees to send it. 6. Who knows what will happen now....
My daughter who lives on the other side if the world, ordered a gift for Mother's Day for me from Selfridges, to be delivered on the Saturday just prior to Mothering Sunday (she paid for the Saturday delivery). I stayed home all that Saturday as instructed and nothing arrived. I went away for a couple of days on the Sunday and came home to find two cards from parcelforce. They had tried to deliver on the Monday following Mother's Day and again on the Tuesday. My daughter called and rearranged delivery for the following Saturday between 8am and 2pm. Again I stayed in as instructed but when it reached midday, thought I'll check the tracking service online, imagine my disbelief to see (insufficient address) against my delivery, bearing in mind that I had not relocated since the Monday or Tuesday that week!!. I called and voiced my disappointment and rearranged delivery again to my place on work on Tuesday 15th April. I have just come home to find another card left to say that they have tried to deliver again today to my 'insufficient address' !! I called again to be told yes this is commonplace as the new address label wouldn't have been complete before today!! You seriously could not make this up, I think if it actually turns up at my workplace tomorrow. I shall give the driver a medal as until it is in my hands I am believing nothing more that they say... Diabolical service!!! And I shall be informing Selfridges too Mrs J Killiard
I bought an item 13 days ago and I am still waiting for it to arrive. Yesterday I arranged for item to redelivered today. After another phone call it turned out that today my item has not left warehouse at all. I had spoken to three operators. It was supposed to be 48 hour delivery, not 248 hour or 348 or I really hope not 448 hours. Sadly it is going in that direction. They need to make their system more efficient by communicating with their customers (phone etc). It would increase efficiency of the company's sevices and will make customers happier. If you compare Parcelforce reviews with DHL, they are way worse. And in case of one star review DHL would write that they apologise and will pass review to the complaints team. Parcelforce mainly ha one star reviews and does not react to them in any way.
I ordered something through an online shop and paid for next day delivery specifically because I needed the items asap. They used parcelforce for delivery. I stayed home from work waiting all day but no delivery was made. The status showed that it was out for delivery. The next day I had to contact parcelforce to ask where my package is since nobody bothered to call me to let me know why I didn't get my items. The woman on the phone said she will send the driver a text asking him what is happening and then call me back. As anticipated nobody called me back and I again had to call to ask where my stuff is. It's now the 2nd day that I am waiting at home for my stuff to arrive which still has not. HORRIFIC SERVICE. The driver at least could have the decency to let me know what is happening. I get paid for hours I work so this is losing me a lot of money. I wish I could give them zero stars.
I read everything that's here and I thought my shoes will never arrive BUT i was surprised - they arrived on the first day that was mentioned as possible for delivery. So I am happy with the service the only con is that they don't inform you for the exact delivery time.
I think you should be allowed to give no stars to be honest. After many phonecalls all we got was confusion and aggressive women who acted like they couldn't care less. Apparently been delivered 4 times not recieved one attempted delivery card and now have to go to a post office that's almost an hours walk because they can't set up a system for the drivers to ring you outside. Every staff member at the Rotherham parcelforce did not give any useful information and to be honest they just don't care very very rude. I would recommend to never use parcelforce especially the Rotherham one unless you want to deal with rude people (which all of them are) An expensive package and been told something different everyday it's just not fair at all! All we want is to receive the parcel we ordered I didn't realise they could make it so complicated I feel like I'm on a quest to receive a parcel.
had a parcel on 48 hour 2 weeks later still waiting ,couldnt find house so took it back to milton keynes from raunds driving past my local post office not leaving a card ,rang no help at all ,its a part for a customer which i have now lost that customer ,so i big thanks to parcel force for that ,moved all my parts over to tnt ,
Donated my laptop to a charitable project in Portugal. Sent it by the £50 signed-for, insured super-fast priority service. Parcel never arrived. No entry made on online tracking as to how far it had got.
After several chases on email I got a phone call saying it had been ripped open in transit and then sent on with a new tracking number, which nobody had thought to report back. They would keep chasing and report back. They didn't.
No problem I thought, I paid £50 for it to be fully insured, so I'll claim compensation. Nope - too late, that's only valid for 30 days. However after several chasing emails I was told they would accept a claim if I could send them copies of emails showing I had started to chase them within 30 days of posting. This I sent to them, with a copy of that offer. Nothing. I chased and chased. Eventually I got an email saying I couldn't claim - they would simply keep my fifty quid.. I sent the stuff again. Silence. I chased again. Apart from the odd auto-reply, zilch, zip, nada. This has now being going on for over four months. They still have my laptop, and my fifty quid. The insurance is clearly a redundant concept, a joke, a way of trousering fifty quid.
If you are considering using Parcelforce to send an important item I have a suggestion. Throw the item in a skip (or under the wheels of a lorry), take £50 in notes out of your wallet and then either tear them up into confetti-sized pieces or stuff them down the nearest drain. You will save yourself a great deal of time, stress, aggravation, disappointment and heartache, and achieve an identical outcome.
I ordered many parts from a large trusted online retailer (Ebuyer) for next day delivery, Some parts were sent and arrived the next day delivered by Yodel. One part was delivered by Parcel force and did not arrive! I looked this up and Parcel Force could not find my address but Yodel and everyone else manages! Now sat navs before 2 years did not find this address!! Parcel force are using old sat navs and they are a delivery company! Now I phoned on the Saturday to tell them the old fashioned way how to get there but they couldn't deliver until Monday. I also gave the lady my phone number being as the first driver never tried to phone at all!
Next on the Monday I phoned to confirm the delivery was coming but at 4pm I realised there is something wrong. I phoned the customer services who told me it was coming but they put me through to Birmingham depot to check.
I spoke to a man at Birmingham who told me it was coming Tuesday,
I had just cancelled jobs to get this and had re scheduled them for Tuesday!
In the end I gave up and spoke to the manager who told me the customer service staff were wrong it was Tuesday all along I gave in in there supposed to be delivering now to the post office near me on Tuesday
The service is diabolical the equipment is old, they didnt phone when lost and the staff are unaware! Awful service Yodel showed you up and they have the bad PR well not if I can help that I will be writing to the retailer to never use you again or I wont buy from them and to the Express and Star newspaper!
Ebuyer have refunded the costs Thanks Ebuyer but please don't use them again!
Purchased a computer and unfortunately the company use parcelforce. Paid extra for Saturday delivery so I would not have to take a day off to take it in. Waited in all day as tracker said parcel loaded on van @04.32 and delivery was in progress. When asked why it did not arrive excuse was some brain dead arsehole put it on a van for Monday despite it being clearly marked Saturday delivery. Did not deliver it until Monday pm. No special effort to come early to try to make amends, no apology. They are useless tossers.
Twice now they have taken a customs payment from me and told me next day delivery. Twice I have waited in all day the following day and none of their idiots turn up! Phone them and all you get is another moron giving you some lame excuse that their network has been down!
lazy, incompetetnt, no customer service and money grabbing gits. Absoluite scum, the WORST courier service bar none.
They will take your money and deliver when it suits them, oh no they dont do saturdays because they are lazy and deserve to go out of business. They will do saturday delivery for an extra charge which means they are just overpriced scum. AVOID AVOID AVOID
To apply for PARCELFARCE your only skill needs to be a certified moron and you will get the job.
Received notification from Parceforce that it was holding a parcel from the United States which needed customs charges to be paid before being released. I had been expecting this so duly went online and paid the charges and at the same time booked a delivery for approximately two weeks later as was due to be away in the meantime. On the day of the delivery I waited in all day and...no delivery! Emailed them requiring an explanation. They replied stating they had not received the payment for the customs charges, this was despite me receiving an electronic receipt clearly showing that I had paid. But, not only had they not delivered the parcel they had also now processed it to be returned to the United States. Further contact with them subsequently revealed that there was no failsafe way of preventing the parcel from being returned to sender when the error was theirs, however, they would put a marker on their systems which would flag up the parcel as having a 'stop' put on it when it was further processed in their warehouse. Guess what? - that had no effect whatsoever and the parcel was returned to sender! After more forthright emails to them advising them how unacceptable this level of service was my complaint was finally escalated to the MD's office. However, refunding of the original posting charges was only forthcoming after threats of legal action and on providing documentary proof of those charges. The sender then re-shipped the item from the United States and, in a gesture of sympathy for my experience at the hands of Parcelforce, posted the item 'expedited'. This had the unintended consequence of a higher customs charge than the original charge and Parceforce are refusing to pay this difference. I experienced a shockingly poor level of service from Parcelforce - from their initial error to the complete and utter indifference of staff who could have acted decisevely to remedy the situation but chose not to, and only threats of legal action against them resulted in refunds of re-shipping postage costs and, despite the fiasco, they're not even willing to cover the difference in customs charges. Unfortunately, Parcelforce is the default system of receiving many international parcels in the UK and so many customers have no choice but to accept such appalling experiences such as mine, and the others posted on here, but with any luck it's continuing abysmal performance will result in it being wiped off the face of the earth and replaced with something fit for purpose.