Ever since it was part-privatised in the 1990s, ParselFarce has been an absolute disgrace.
As well as having an overpriced monopoly on overseas mail parcels weighing over 2kg, this wretched company is now the only Royal Mail UK option for all the larger and heavier items that used to go as Standard Parcels. The latter – scrapped in April 2013 – was far cheaper and quicker.
The "Express 48" service (more like "Excreta 168") normally takes more than a week to reach Scottish Isles and contents frequently arrive damaged as a consequence.
ParselFarce [PF] has explained to me that it has an automated carousel at its national (Coventry) hub, and every parcel gets thrown onto a conveyor belt. This means that customers’ fragile property – entrusted to PF to be handled with the utmost care – all lands up on a big dipper along with potentially very heavy parcels of 30kg and more. The advantage of this degree of automation is, of course, minimum employment and maximum profit!
Compensation claims – whether for damage or routinely late delivery – are laborious and frequently mishandled. They can only be submitted by the sender and, of course, it's usually the recipient who has paid for the goods and postage in the first place.
As other posters have also commented, PF’s practice of impounding customers’ goods pending payment of import VAT is anything but customer-friendly. As well as being legally dodgy, the whole process takes far too long and the handling fees are scandalous. If HMRC wants to extract tax, it should provide the necessary facilities – in much the same way as it does with income tax etc.
It’s certainly no good waiting for Ofcom to intervene, either. HM Govt may be far too busy to clamp down on corporate tax dodging and protect essential public services, but it did manage to find time in September 2012 to sneak through legislation that conveniently removed Royal Mail’s obligation to provide a universal delivery service for anything over 750 grammes in weight.
Two centuries of public service abandoned at a stroke for the benefit of political dogma - brilliant! Hands up anyone (excluding Royal Mail management) who lobbied their MP for such a change.
Why not let PF’s MD (email@example.com) know exactly what you think of his shoddy outfit? I’m sure he’d love to hear the honest views of his valued customers.
I paid extra for delivery on a given afternoon. When the delivery failed to arrive I chased them and was told that delivery "had been attempted". STrange that no delivery card had been left then? Dishonest attempt to cover up poor scheduling.
They then tried to redeliver on a day that was no good for me. This time they left a card but the parcel number written on the card is, according to their website, not a valid number so I still can't arrange delivery. Utterly useless company who I will avoid in future given the choice.
They charged me more for what they call a "Clearance fee" on an item sent from china than the amount of VAT that had to be paid. There was no customs duty to be paid as it was a toy. It worked out they charged me over £1.10 for each £1 of vat collected. I had no arrangement or contract with them to do this, I am more than capable of paying the VAT to HMRC myself having been a free VAT collector in my own business for 20 years. They grabbed my parcel when it came into the country and refused to deliver it until I paid there rip off extortionate fee's. If any of us behaved in this way we would be imprisoned.
Somebody sent me a parcel to my old address. Tried to do a new redelivery to my new address for many times without success..they didn't want to do it and kept on sending it to the sender until... After almost 3 months I checked my tracking no. and it said that it was "delivered" at 6 o'clock to PARC NHS To who I don't know or how I have no idea...signature can't be viewed Now I am trying to find this out...I will probably won't see it never My last solution is to go to the police and hope for the best
Absolutely disgusting service, parcel was stuck in customs for over two weeks with no contact whatsoever. Waited patiently and when released was charged over £40 pounds for customs to be paid, I paid for the custom charge as well as Saturday delivery. Saturday has come with no delivery and rang parcelforce they have no idea it was meant to be delivered for Saturday???
Totally unorganised and a total joke of a company. Will never use again, would rather pay the extra to use DHL or UPS. You just lost a loyal business customer for over 4 years!
LOOK AT YOUR REVIEWS AND TAKE ACTION PARCELFORCE BECAUSE IT SEEMS YOU HAVE ALOT OF 1 STAR RATINGS AND UNHAPPY CUSTOMERS - I WISH I COULD GIVE 0 STARS FOR THE DISGUSTING SERVICE OFFERED.
My order should have been delivered today, It was loaded on the van in the morning. I waited home all day regularly checking the tracker but nothing arrived. At the close of play around 6:00 pm when the Parcelforce offices close and they cannot be contacted, their tracker miraculously changes from out for delivery to delivery attempted. That's simply not true, no driver came to my address, no delivery was ever attempted and no calling card was left. I have lost a day's pay waiting at home for nothing. Judging by the reviews here this seems a common practice with Parcelforce drivers and their Management know about it but do nothing. Avoid this company, 1 star is too generous a rating, I give Parcelforce a 0 rating.
Whenever I order something online and it turns out that the delivery is handled by Parcelforce, I regret making the purchase in the first place.
First, they fake delivery attempts. On several times I was home all day, nobody rung the door, I did not get a delivery card, but the website/tracking was claiming that both these things happened.
Secondly, they fake delivery dates. For example, I would get a delivery attempt note on Wednesday saying that the delivery attempt was actually on Monday.
Thirdly, there are so many mistakes on the website. For example, I chose the Post office collection and was sent to a post office that was actually closed down. And it has been closed down for more than a year.
I'm not even going to complain about the horrible work hours (who sits at home 9 to 5 on the weekdays? I work, I want a weekend delivery option. I can even pay for it, dammit) and the lack of any quality of service.
Don't bother to use them !, Automated on-line sysytem for printing cosignment address label's does not work - all you get when you go to print the label is a pop up box that is completely blank. Tried to re-arrange for a new label to be printed via there customer services. Spoke to them on the phone and they said that it would be no-problem as it could be done at the local depot and that he would send them a e-mail to arrange for collection of my parcel and for new labels to be attached to them. Took my details and said that he would get them to contact me to arrange a collection time that day. After 7 hours of waiting for them to contact me to arrange collection still nothing. Found the local depot phone number on-line and called them - after being on hold for 25 mins !!! (completely unacceptable), someone decided to pick up the phone. I explained to them what had happaned and that they should have been contacted via there customer services department to explain and for them to collect from me and they should have called me to arrange a collection time. The operative in the depot claimed they knew nothing about it and had not received any e-mails from there customer services and that it would now be too late in the day to collect as the driver would no-longer be in my area. He said he would speak to his collections manager and see what they could do and ask me to leave my contact details and they would be back in touch that day - never heard anything more from them !! -TOTAL and UTTER WASTE of TIME - DO NOT USE PARCELFARCE sorry I mean Parcel force. I will never use them again. Let's see how long it takes them to refund me.....
Having packed in rigid polystyrene and several layers of bubble wrap I mistakenly thought my package would survive, how wrong was I. The parcel arrived as if it had been deliberately thrown across the floor it was ripped and badly crushed. I tried to make a claim but was told the compensation guarantee didn't include breakages, so in effect it was worthless. This is a major organisation and not one of the cheap carriers but they act like one. Should you ever want to find a carrier that respects your property and delivers in good condition you certainly won't use Parcelforce.
My experience was a disgrace. Perfum was removed from my parcel. I was not notified of any restrictions prior to postage. The perfume cost over £100 and was a gift for my mum who lives in Europe. I was not informed that the item was removed despite my contact details being written on the parcel. My mum received the parcel which was torn and badly taped back together. There was a message saying that the item was removed. She was extremely upset and so was I when I found out the news. I rang parcel force and was told I would have to make a claim online. Despite provision of the shipping bill, and a receipt. My case was closed and dismissed. I am appalled by this service.
Absolute disgrace, this company. I've now requested 4 times on the phone about redelivery from their London East depot - they seem to always come on the days that I never requested. I have an expensive item from Ecco on the way and I wish companies just stop using them. I've already alerted this to Ecco and how bad Parcelforce is to partner with. Shameful. Very unhappy customer.
Wanted a headlight conversion doing to my motorcycle, so packaged the unit up and sent it 150 miles via royal mail 1st class insured. Had fragile tape all around box but wasn't asked at all at the post office counter what was in the box to constitute "fragile" just what it was worth.Arrived safely, work was done and it was sent back via parcelforce by 48hr insured for 150 quid by the people who did work. Box arrived with me opened it up light had massive crack in the lens and damage to the box where it had been crushed, it had a box within a box both were filled with air cushion bags. Contacted sender he put claim in on my behalf, Parcelforce have just refused to pay compensation because in their terms and conditions certain items are exempt including car headlights and fragile items. So my question Is should their handling of clearly marked items which could easily fall into this category be 100% better because as a responscible business they know that they are refusing to cover a great proportion of this material should it get damaged? Or do they feel they have a blanket immunity and will not pay compensation anyway so their staff can throw every parcel around, crush boxes, pretty much do what they like without recourse.I' am now down about £200.00 with cost of the work undertaken and to buy a replacement light unit. But a claim for £150 refused will cost them dearly . Our company send 2250 parcels per week via parcelforce but they wont be for much longer as first thing Monday we will be going back to UPS even if it cost us more on principle.
Attempt nr 1: After calling first my local post office, then making my way through the impossible automated customer service of the Royal Mail, I finally managed to talk to someone who said that my parcel (coming from Norway to the UK and has been 'lost' for 3 weeks) was untraceable due to its Norwegian tracking number, at that nothing could be done by the Royal Mail to find it, and that it was not their responsibility. Funny that, when the Norwegian Mail said that they had received info from the Royal Mail about where the parcel was, which would mean that they could use the Norwegian tracking number to trace it. Attempt nr 2: After calling the Royal Mail to say that they should be able to trace the parcelt they still refused to so, denying any responsibility for it. Maybe it had been sent through Parcel Force?
Attempt nr 3: After finally getting the new UK tracking nr for the parcel, through the Norwegian Post Office, that is, the Royal Mail finally admitted that the parcel could be traced and traced it through the system of Parcel Force.
Attempt nr 4: Parcel Force said it was holding the parcel because apparently there had been an issue with the address. Was I notified of this during the long time the parcel was in their depot? No. Was the sender in Norway notified of this? No. The idea apparently was 'let us just keep this parcel here and do nothing about it'. After talking to the woman on the phone, she promised to get it delivered to nr 5 the next morning, and asked for my phone nr in case of any issues.
In stead Parcel Force tried to deliver the pacel to nr. 6, and did not call me when it could not be delivered. Neither did they leave it with a neighbour which, if the parcel had been delivered to nr.5, they would have seen a note specifically asking them to do, if no one was at home. The person delivering the parcel instead decided to leave two delivery notices; one stating that it had been left at the local post office and one stating that it had been sent back to Parcel Force.
I still do not know where my parcel is. And best of all: This is the third time something goes wrong when sending something through Parcel Force. First time a parcel took around four weeks to arrive. The second time they lost my student finance letter, preventing me from getting my student loan for another five weeks; absolutely fantastic when one is a student and has to pay tuition fees. And now this.
Parcelforce offer the most value for money international shipment. I would recommend them on par with fedex and dhl for sending. I wouldn't know about their domestic parcel service which the reviews below criticise, but if like me you are thinking of sending a parcel to 'rest of the world' countries like Egypt then my experience tells me there is no better company. Would definitely use them again - very happy customer :)
Paying £13.50 for a "clearance fee" to Parcelforce is one of the biggest cons in modern life. They literally extort you to pay their fee or you won't receive your parcel.
You can avoid their clearance fee and complete a customs form yourself, at no cost, by asking the sender of your parcel to clearly write on the package and the customs form: "GOODS TO BE DECLARED BY IMPORTER" or "TO BE CUSTOMS CLEARED BY IMPORTER".
In the mean time, I hope ParcelForce thinks their £13.50 fee is worth losing a lifetime of my business.
I paid £10 for next day delivery on an item which should have arrived today. According to the tracking system the package hasn't even left the midlands yet. It only needs to travel 200 miles, I might walk it there myself next time!
Having paid a small fortune for their 10am service I am still sitting here waiting at 12:30pm. I live in the centre of a city, so I'm hardly rural. Customer services aren't interested and don't seem to understand why I would want my parcel by 10am. Instead they copy/paste the faq and tell me it could be up to 5.30pm unless I've paid for timed delivery (which I have!!), or maybe I could arrange for a re-delivery - but that will cost extra. I've had nothing but problems with this lot and wince whenever I see online retailers using them. I fully expect another "delivery attempted" card in the post, as usual, via Royal Mail. Somehow the mailman can get here but Parcel Farce can't. I get the impression their drivers get halfway through their round, lose interest and just mail out collection cards to the rest of us.