This company is the example of how bad the customer service can be. Out of 4 parcels that were sent to my address, 3 were problematic: first ended up in post office with no notice left, second was left in their depot for over a week after arriving from abroad (The parcel arrives from abroad in few days, then it ends up waiting in a hub for weeks - parcelforce are well known for that), now the third one arrived from USA forwarded by USPS and while I was assured it will arrive yesterday (after multiple calls to their customer service), the package did not turn up. They also hold your package as a ransom for some non-sense "customs handling fee" while it is illegal to delay your package - they settle out of court if you complain. In summary - their service is comparable to worst eastern europe companies. Pretty sad concerning the fact they are so widespread while there are cheaper couriers providing better service.