Had a parcel from Germany. There was no flat number in the address. Not my fault. There are only 4 flats in the building and everyone knows me very well. Anyway they put the delivery on hold because of this. I sent 4 emails over 3 days with the correct address, and asking them to contact me urgently by email or mobile phone. Not a word from them, not even acknowledgement that they had my email. Today I called them and got through to an operator who suggested he forward me to the depot as the best way to deal with me. The line went silent for 2 minutes - I decided to hold - then some music for 2 minutes then silent etc. for 10 minutes. Then a message saying there had been an error. So I called again and spoke to another operator and supposedly the parcel will be delivered tomorrow. We shall see...
The slapstick comedy of dealing with Parcelforce is through the roof: it seems kind to simply say it's the worst service I've ever come into contact with. How it's recommended online by the Royal Mail as the best (and quickest! Hilarity strikes again!) way to send mail internationally is baffling - most likely by handing over some of the wads of cash you'll give to them as delivery cost for no reason (after all, it won't get delivered, either on time or at all). As it turns out, paying £60 for a Global Express service so my urgent package to Australia would get there 'in two days, guaranteed by Friday' (as I was told) doesn't actually guarantee it will - we must have different dictionaries for the meaning of 'guaranteed'. Having sent the package Monday on this service and after getting concerned that my tracking hadn't updated for a while, I checked with boyfriend if he'd got it without it updating - nope. Okay, check again. Hang on, it's suddenly updated to say it's in.. France?! Bit of a roundabout way to get to Australia, and with only one day to get there by Friday, I decided to give them a call. Here it was confirmed it was in France, and I was told that's where everything goes to and for some reason it had been held up there for hours on end. In fact, that's supposed to be it's 'final destination country'. Well, it's not, is it. It's still there, by the way. It also had taken it three days to get to France - I could literally have flown it there myself, shown it the Eiffel Tower and then boarded a plane to Australia with it in that time. Ridiculous. I was then told I would get a call back, and in this call, I was told it would get there Monday. We'll see, it might want to jaunt around Europe, perhaps quickly check out the Leaning Tower of Pisa. The point is, as the woman at customer service admitted to me, I would not be paying £60 for an Express delivery that isn't express at all. I could have easily paid £15 for a guarantee of 4-5 days on Royal Mail Airsure or otherwise, which I turned down for a more 'express' service. I didn't realise that meant at least a week - my fault, I suppose? I will be filing for a claim, but would be surprised if I ever see any of it back. Please, please don't use this company. As a girl in a long distance relationship, I send enough packages to know when you're being messed around, and that's all Parcelforce wants to do.
As an end note: I'm only giving it one star because you can't give a zero - so well done Parcelforce, you've squeezed a little bit more out of me there.
Needed to send a parcel to England as someone won it on eBay, phoned at 10.30am give all details, also paid for postage and the guy said it would be collected between 11.00 &16.30.waited in ALL DAY, guess what was not collected, phoned parcelforce, they said they have no acknowledgement of this even though they give me a reference number. Was told to phone back on Monday to arrange another pickup and pay again while they refund my money for the first transaction, spoke to a girl on Monday about this whole muck up and stated that this was my first and last time using them . DO NOT USE this company (you would be better delivering your package in person).
I have been tracked my package in about 2 weeks now and nothing happens I paid a lot of shipping. Hope my package is not lost. Never use this again. I'm in Sweden and the package was shipped from hong kong 30 January and they used parcelforce. And haven't heard anything since then
Ordered a parcel for delivery to my work address. When the parcel did not arrive I checked the tracking to find that the driver was unable to locate the address and the parcel was returned to sender. I do not know how a driver could not find the address when the business premises is on a very short cul de sac containing no more than 10 businesses. Maybe the fact that there is no door number just a business name meant that the driver was not prepared to read the very large sign and he was to lazy, therefore used it as an excuse not to deliver. This doesn't happen with other couriers.
Generally seems to get the job done. Package oftens ends up with Royamail instead though, and the postie tells me the driver gave him the package to make it easier for him... seems a bit unprofessional! Still, good reliability for me, though have had trouble in the distant past.
So having an item coming from the US, held at Uk customs for obvious charges (which is fine) parcel force have decided to locate themselves in the same building as HMRC meaning that they get all of the items coming from the US and instantly 'pay your customs charge for you'. How nice is that!
Wrong, they slap you with an extra charge for delivery and 'hold' your parcel until you pay them to clear it.
This was technically illegal until the law was 'conveniently changed' recently.
Anyway - paid the fees - booked a day off work to collect - parcel didnt arrive - called them up they said it was a bug in their system and it was still being held - put me through to customer complains - who said there is nothing they can do and I couldn't claim any refund even though the guy I was talking to first said I could!
So for an item of value £25 - paid £22 postage from the US and an extra £8 ransom fee
Never use this company!!
(I have however cancelled my company contract with them today which ran into 5 figures, I will also file a complaint with the OFT after work today).
I was out when a parcel arrived. I had no idea any sort of attempt of delivery had been made (if indeed they had attempted it). I received a card in an envelope by royal mail the following informing me the parcel had been taken to my local post office.
I checked with neighbours and nobody had asked them to take delivery.
This has never happened to me before and I am deeply dissatisfied with the assumption that this method will work for me. I have received things from Parcel Force for years and this has never been an issue; if I have not been in, I can go online and order a redelivery at a time when I will be in.
The Post Office has poor opening hours and I will have to wait until the next Saturday morning I can walk there. I am going to write to the supplier to tell them I will not be ordering further goods from them because of the delivery service they use.
Parcel should have been here yesterday. Waited all day for it. Apparently they sent it to Leicester rather than Brighton! It was a guaranteed 24 hour delivery. I would never ever use this bunch of incompetents to send a parcel. Steer clear everyone!
So i sold an item on ebay that was metal and had a delicate paintwork and i agreed to send the item to the buyer. I wrapped the item in copious amounts of bubble wrap and thick cardboard to protect it. I then sent it with parcel force 48 for the small fortune of £16, from my local post office which seems to be the most useless place in the world with slow and rude staff that obviously are not happy and do not know the value of customer service. I then 2 days later get a call from the buyer (fair enough parcel force had delivered on time) telling me that the parcel was smashed and the item damaged. So after refunding the buyer around half of the values item and postage fees i submitted a claim to parcel force on their very out of date claims site to complain about how although the parcel was well wrapped and had fragile written all over it. They were however surprisingly efficient at this stage of the process and within 8 days had quized both me and the buyer about the package and sent me a cheque to cover the postage and damage. In short: Negatives - The staff at the sending office were rude and unhelpful and poorly trained - The attention they paid to the fact my parcel was fragile was pathetic - The website and claims system is out of date and needs to be all a bit smoother
Positives - The Claims team were extremely efficient and helpful - I received compensation for my parcel - The parcel as promised arrived on time
Advice: Always always buy enhanced compensation with whatever you are sending, not worth running the risk because although you think it will never happen, it does, so make sure you are covered! If you are sending something fragile look for a specialised courier and pay the extra price.
Appalling service, I am engaged in a venture which necessitates the regular postage of time bound parcels. Unfortunately I used this awful company as a pilot consignment, I paid for the 48 hour service at the cost of approximately £23.00p.
The parcel in question arrived 4 days late, Parcelforce provided an incredible excuse for their incompetence and despite receiving the Parcelforce 144 Service (144 hour or thereabouts delivery time) after paying for the 48 hour service, Parcelforce would only reimburse 25% of my postage costs.
The staff at the Customer Service Team were unsympathetic and unhelpful and I would urge potential customers to use other companies such as FEDEX etc for any parcel consignments.
Unfortunately this site will not permit me to leave a zero star rating.
i ordered an item from a company, the order i paid was to use next day delivery for the saturday, i checked the tracking, it left dunfermline, fife on the friday and instead of coming direct to me, 15 miles away , it went down to coventry and now have been informed will be tuesday before it arrives, so this is 2nd xlass not next day delivery,
also why oh why go 200 miles to there central hub when im only 15 miles from where it was posted
Parcel Force had to deliver my parcel in 24h. They had it loaded in the truck ready for deliver on Friday but they didn´t bring it on Saturday. After to spend all my telephone credit and 4 calls I managed to speak with an operator. She said that I had to pay almost 15 pounds extra if I wanted it on Saturday. They offered me to bring it on Monday. I informed them that I wouldn´t be at home because I had to work so they said I could collect my parcel in the post office. When I went in the post office they said that they didn´t have any parcel for me. I called, again, and they said that they tried to deliver my parcel at my but I wasn´t there (of course, I was working and they already knew it) I asked them why they didn´t leave my parcel in the post office and they answered because it was very heavy! This company is a mess, the operators are rude and they don´t care about customers.
This is now the fourth occasion when Parcelforce were supposed to deliver a package to us and have said they have attempted delivery yet we have had nothing posted through the door to say we had missed them, I have had to track the parcel down myself and low and behold they have dumped it at the post office again for us to collect. They obviously can't be bothered to try and find our property so it is easier for them just to leave it. I have just had to bundle my poorly child into the car in the snow and cold to go and collect a very important package. Avoid Parcelforce at all costs. Rubbish.
This is what happened just this previous week: If you want to know what all this negative comment all about you need to read this! Take the time. The tracking starts from the bottom and the final destination can be seen on the top (its important).
This is the actual FACEBOOK conversation I had with PFW; (Truspilot edit: since nobody answered their official query lines either on the phone or in wiring)
"my parcel has been everywhere in england now except at my door. look: (Trustpilot edit: watch how I mentioned here that item was never at MY DOOR)
21-01-2014 13:53 Nottingham Central Depot Loaded to vehicle for delivery 21-01-2014 12:38 Nottingham Central Depot Loaded to vehicle for delivery 21-01-2014 05:33 Solent Depot SMS Sent - Start of day notification 21-01-2014 05:11 Nottingham Central Depot Loaded to vehicle for delivery 21-01-2014 05:11 Nottingham Central Depot Parcel removed from secure container 21-01-2014 02:31 National Hub Parcel placed into secure container 20-01-2014 19:24 Stoke Depot Parcel placed into secure container 18-01-2014 06:51 Stoke Depot Forwarded to correct depot 18-01-2014 06:50 Stoke Depot Received at incorrect depot 18-01-2014 01:21 National Hub Parcel placed into secure container 17-01-2014 18:05 Nottingham Central Depot Collected from customer
wonder if it ever gonna get here. I mean delivering something to ones door is such a task only few can tackle. Parcel Force is not one of them. Like · · January 21 at 11:46pm near Southampton · Top Comments
Parcelforce Worldwide Hiya V*****. Oh dear that tracking doesn't look too clear. Please can you PM your parcel number over so I can check it out for you? Thanks - Vicky PFW Like · Reply · 22 hours ago
V***** K**** PBUH8175215001 I urgently need correspondence that my order has been returned to Buymobiles.net. Like · 3 hours ago
Parcelforce Worldwide I have checked the tracking and this item was delivered on the 21/01/14 signed "R SEVERN" . Thanks - Vicky PFW Like · 31 minutes ago
V***** K**** Is that mean that it has been returned to the sender? Or that it has been delivered to a complete stranger to a different address in Nottingham signed by a complete stranger? Who is R Severn represents here? Like · 22 minutes ago
Parcelforce Worldwide Hiya, It was deliverd to the address that you sent it too, so I presume that " R Severn" is the person from the company that accepted the delivery. Vicky PFW Like · 19 minutes ago
V***** K**** I am not the Sender. I thought this was clear. It has gone back to the same depo it started out from. If this is the person who sent it in the first place (to me) than it has gone back to the Sender. This item has never been at my door. Like · 15 minutes ago
Parcelforce Worldwide OK, V*****, the item has been retuned to the sender to the address where it came from. Thanks - Vicky PFW Like · about a minute ago"
I am a mature student in the final year of my degree. I worked hard to get here and saved up all my own money to fund my studies. As such, money is always tight.
I sold a laptop on eBay, it was won, paid for, and I wrapped and shipped it. When it arrives at the buyer's house, the screen is broken. Almost unuseable. I wrapped that laptop exactly as I received it when I bought it. DPD delivered it to me exactly as I sent it, no damage. But Parcelforce will not uphold the claim. Apparently the packing material that DPD delivered it in without breaking it is not sufficient for them to not break it.
So now, I'm out the £205 I sold the laptop for, and now because I have to refund it, plus pay ebay sellers fees and paypal fees, I am down an extra £50. Without wanting to exagerate, its actually going to be difficult to complete my studies this ter without that money.
On December 15 2013, my daughter sent me a present. Today it is 18th January 2014 and I still have not received it. We have been told a pack of lies by employees of Parcelforce. My daughter tracked it - it was at the Leicester depot. I used the automatic system to track it by phone- I was given a re-delivery date. The parcel did not arrive. We visited the Leicester depot. The manager expressed his disgust , blamed the delivery driver for being unable to find the property. There are only 2 properties on the postcode. It was now in Coventry. The manager guaranteed delivery on the next day or day after.We waited. The parcel did not arrive. We rang his mobile number. He did not answer. What a surprise! We continued to ring him and were told 5 days later that the driver was close by and we would receive the parcel within the hour. He was ringing the driver personally so he could guarantee delivery. 8 hours later the driver rang. He was at the gate. We collected the parcel from him. It was another parcel sent 10days previously by the 24hours guaranteed service . The manager had not rung. The next day we returned to the Leicester depot.By then, my daughter had been told it had been delivered by the Area Manager in Yorkshire. But the Leicester Manager told us that it was still in Coventry. That was last Thursday. He had the blatant cheek to tell us that Parcelforce is the best delivery service in the UK. UNBELIEVABLE!!!!!
Why is it that every other courier service never failed to deliver and they have on several occasions? I paid 10 pounds for their " guaranteed next day delivery" ( no other courier option available with the vendor ) so I waited till 3:30 pm for their driver to put it as a failed delivery due to "insufficient address". In other words the dude couldn't find my flat! Called their depot and they told me that they were gonna contact their driver with the "updated info" and "hopefully" he would deliver on the day. Alas, 40 minutes later when I called again they told me that he got the message but he was returning to the depot. They refused Saturday delivery unless I paid them another 12 pounds and at the end I had to travel myself to their depot at 6 pm several miles from my house to collect it myself. Marvelous stuff. Of course no word about compensating me because their driver already attempted a delivery ( huh? ) Their excuse was that my door didn't have a number - the driver didn't know that every house has two numbers, he saw number 10 next door, and figured that the street numbers ended in 11 so there was no 12. Aren't they supposed to know such things? I live on the corner of a busy, easily accessible street and their driver is one of their most experienced ones, they say. You're uncertain? just knock on the door or at least leave a card... Their driver was too proud to do either these things because he had it all figured out, "there is no no 12" !! Now he's gonna get paid for something I collected myself . In all, out of all courier companies they are the ones who always fail to not disappoint.
24 Hour delivery service. Really!? Strange 24 hours that. All three days of it! No information available online and no answer at the depot. When you call the tracking line, you're unable to speak to a human being and the automated message waffles on for about 10 minutes about how great their online services are, rather than actually trying to help you. It's like dealing with Vogons! Never, ever again. I have no idea how a company like this is still in business these days. They won't get anymore of mine, that's for sure!