Beware, we and another business in the same boat had to have a collection via ParcelForce for our obsolete franking machine from Royal Mail. They need to collect just to go into the chip and recover the funds we spent with them.
As yet they have not collected it our colleague had to spend 5 months and pestering them just to get his own money back.
They are very quick to take your money. But very slow to give it back
I paid 67 pounds for a letter to go to india (Fedex and other couriers rates are 35 pounds) as I needed to send some urgent documents due to family emergency. Its been 2 weeks instead of 2days of parcel force promise, it is still lost somewhere. When I call the customer service in Coventry they have no clue ( lady called Kim), they promise to call me, and she did not bother at all. Finally, I had to call Fedex in India ( I was told to make my own enquiries in Fedex in India) and trace the parcel and update them the details. This is unacceptable.
The story is they use Fedex in India to deliver their parcels...Why should I pay double the price and use Royal mail priority (Global express) who inturn are getting double the money for nothing.
Not only did they send my item up and down the country.
they failed to make the delivery time by a few days
were totally inflexible
the first customer services rep told me i would get a call back - never did
the second person was just rude, plus their claims procedure is a joke, absolutely shocking for a supposed flagship service.
Friend sent me a radio, posted on the 20th by ParcelForce 48 hour service for delivery on Friday. No delivery Friday or Saturday or Monday (3 days waiting in for it).
Parcelforce Tracking system tells me it was collected from the Post Office at 12.23 pm on Wednesday but no more info.
I rang my local depot who say that Parcel Force never collected it! Now they dont know where it is! They insis that the tracking information on the ParcelForce website was entered by the sending Post Office, not by Parcelforce.
What an absolute shambles or worse.
As far as all the negative comments about parcelforce i can only speak for myself . . . .Ive had several home deliveries in the last 2 months and ive found them FANTASTIC!!. . . .Maybe its to do with the area i live in staffordshire (stafford) ive had no problem whatsoever. . . . .If u all think Parcelforce are bad try YODEL!!!! OMG are they bad!!!. . . Maria in Stafford.
who lives ib Herts
Awful, just awful!
I missed my parcel due to being at work. They decided to drop it off at a local Post Office, nothing to do with my choice. They said they wouldn't redeliver because it's at a Post Office. So, I asked why I paid for them to deliver it then?! So on a Wednesday, they said ok we will deliver Saturday! Yay.... NO! Friday night they phone me to say they won't be doing so, and I will have to collect myself! I was told this was because I arranged only today for it... well was hard as I was at work! >.> Plus it had been Wednesday I arranged it. I was spoken to like an IDIOT by customer services, treated so rudely! When I asked for the reps name, she wouldn't give and told me no senior staff was there to talk to. Like I believe they run shifts without a senior member of staff on! I was hung up on in the end >.> GREAT SERVICE PARCEL FORCE! Now I have to go out my way and collect it when I don't have the time! TYVM! :) Will never use you guys again!
'Who's that knockin' on the door...Who's that ringing the bell'...It won't be Parcelforce!
This is the 2nd time in as many months I have been at home whilst a sparsley completed "We called to deliver a parcel which needs to be signed for" has been surreptitiously slipped through my letterbox instead of bothering to ring the doorbell or knock on the door. Had the operative bothered to do so, and by some miniscule chance that I may not have herard, then my 'radar-lugged' dog would most certainly have alerted me.
The 1st time this happened the details upon the card comprised of; My house No. & the Post Office where it was to be dumped! At least this time they added my Surname. Maybe this 'additition' is due to my previous phone call of complaint to what appeared to be their 'department of Insultingly-Poor Excuses'.
Kevin Greig found this review useful
I'm waiting on some weight lifting type powder. Parcelforce was the company supposed to be delivering it. Actually the company said Royal Mail so they lied and used parcelforce instead. Apparently I refused delivery, to my door, when I was in all day.
This seems to be a tactic of the crappy delivery companies to not show up at all and claim that the parcel was refused. That way they don't even have to bother driving to the address to leave a calling card. Myhermes did the same. I have contacted the company to rearrange delivery, but am just going to get them to refund it instead as they lied to me about which company would be delivering the parcel.
Had worst expierence ever. They lost my package which was so important to my business, its been 4 month and I have not managed to get a single sentence from them explaining where is my parcel!
Horrible customer service, most of people working there are untrained!!!
I suggest to all of you avoid this company, its that bad.
i used parcelforce to send an 350 pound laser and insured it.they lost it and wont pay out going on for 3 months now . the say its not their fault they lost it do not send expensive parcels with parcelforce they scam you out of your money
Was having a phone delivered on there EXPRESS 24 hour service, collected on SAT 04/01/2013 for Monday delivery (Received an email from sender) watched movement online all Sunday, Monday came and no delivery.
Called the call center and asked why the delivery wasn't made. The only reply I got was it was scheduled for the following next day and I then reminded him it was EXPRESS 24 (Delivered in 24 hours, take away Sunday as it doesn't count so SAT - MON) and asked him again why it was not delivered. Completely oblivious to what was said he replied with the same answer followed by it was only collected yesterday (SUNDAY).
I told him that was incorrect as a got an email confirming dispatch from the sender but it might not of updated on the system till Sunday. Later on in the call the agent confirmed services don't run on a SUNDAY and didn't even realized what he said less than a minute before which was it got collected on SUNDAY.
Complete waste of time and money also there was more chance of getting common sense from your front door.
I have been trying for the last few weeks to get a parcel collected and they just will not do it, why, I have no idea. Eventually they gave me a refund (did not ask for one) but cancelled my order. All I wanted was the packaged delivered and was happy to pay. They did not tell me that the order had been cancelled and when I asked to find out what was happening with the collection they insisted they could not help any further and that I had to rebook the package into the system, which again has not been picked up yet. Initially I was also lied to in that I was told the reason the package was not picked up was becuase there was no one there to sign for it, which was untrue, no one had gone to collect it.
I have asked and asked to be put through to the complaints department which they have ignored and finally came back and said they don't have one.
I have no faith in ever getting my package.
For the third time, they couldn't be bothered delivering a parcel, rather it's easier for one of their resident knuckle-draggers to post a card. what makes me laugh is that the reason given is that it was too large to post, yes, that's because it's a parcel not a letter. Sooner these idiots go out of business the better. Star rating? it would and should be a zero, but alas, this site needs a minimum of one.
I live in London. I went to the post office because I wanted to send some documents to America and I asked for the fastest, most expensive and reliable way to send my documents. The guy at the post office said parcel force, charged me £57 and said it will take 2 or 3 days. Then after 7 days I called to find out what happened then the guy said that my parcel is global priority and that it takes 9 to 15 working days.
Please if you need to send something from London to another country DO NOT USE PARCEL FORCE.
It take alot for me to get annoyed to the point of writing a review,
Parcelforce.. Oh MY GOD.
Through the several times ive had the unpleasant experience of dealing with parcelforce, the latest is the worst.
I email them asking if they received my cheque for payment of my customs charges.
2 weeks later no reply. 3 packages still held and no way of getting them.
ITS MY SHIT PARCELFORCE, GET OFF YOUR ASS AND DELIVER IT
I was sent an in-expensive gift sample from the US. Parceforce charged me an extra £13.50 to deliver it claiming that I had to pay them a handling fee because it was an express international delivery that had to go through customs. I didn't even receive a letter of notification of this fee when I hadn't received my express parcel after 5 freaking days! I had to ring up and track down this info and pay this extra ransom charge to get my package delivered. I still have not received my package although I have paid and it has been in the UK for over a week! This is the absolute worst delivery company in the UK so please beware before you choose them. They are an unregulated company and can seemingly behave and treat customers how they like! I will never use this company again and will be letting my many internet friends and follwers know that Parcelforce is an evil and disgraceful company to be avoided at all cost!
I was sent a parcel with next day delivery and so I should of recieved it on wednesday. When it didnt turnup I emailed them. Obviously with them being a poor company they didnt reply. I waited til friday night when I checked on delivery status on there website and it turns out they tried to deliver it 3 times on wednesday and it said theyve advised me to pick it up from somewhere..... now ive not been out since boxing day because ive a new born baby, there was nothing in my letter box. My dog never heard them either and my cctv didnt show anyone turn up. So they lied.
I rang them saterday morning and after the painfull atomated service the woman said oh the driver should of posted something. They didnt post anything because they lied and didnt come.
The woman said to me' can you not just pick it up?' WERE FROM????????????
EVEN SHE DIDNT FULLY NO. she just kept trying to cover the driver by saying that he must of forgot to post the card.
When I found out were it was I pocked it up I explained it to the guy on the counter EVERYONE else butted in saying the exact same has happenes to them.
The company I used to work for had similar problems and they stopped using them
Oh and when I got my parcel from there depot the box was all smashed up!!!!!!!!
The best thing to happen to parcel force is that they just liquidate there assets ( if any) and let royalmail doit insted.
My parents sent me a gift for New year on dec-4-2012 and they were hoping i will get it before 25-th. I checked the tracking service the box was in UK on 15-dec-2012 and after that parcel force took it and it disapeared... Im already waiting almost 30 days since the packege got into the UK. I think i will never get it from them.... Im sorry i cannot give 0 starts
I generally do not write reviews online but I was utterly disgusted by the way Parcelforce operates that I feel I should comment about it here. Would've given it zero stars if I were able to!
Was expecting a parcel from abroad but it's never delivered. Apparently it was held as it was being charged (never had to pay any form of charges before when other companies were the ones incharge of delivering it) but I never got any form of notification from Parcelforce so they decided to send it back to the sender! Disgraceful! Shouldn't they at least notify the receiver about the charges before making their own decision to send it back?!?
In my opinion, the clearance fee is just an absolute scam! It's a shame that you don't get to choose who delivers your parcel cause with Parcelforce, your parcel would NEVER GET DELIVERED TO THE RECEIVER!
Tried to deliver twice, then inexplicably decided to return to depot - thirty miles away - rather than drop off at local post office - 50 metres away. I then completed the form asking for the parcel to be re-delivered to my local post office. Didn't arrive.
I shop online for the first time (ebay). The parcel arrives at my front door, a communal door for 4 flats. The driver gives the parcel to somebody who was not the addressee. He has no idea who. Nobody by the name he signs lives in the building. The depot accepts that they got things wrong, and tell to ask the sender to submit a claim. Despite the fact the I have bought and paid for the item + postage (over £100 in total) Parcelforce does not recognise my existence. They put the phone down on me when I called. The sender puts in a claim, only to be told that they've carried out the delivery according to there policy (!!!!!), they've got a signature,and that the loss is my hard luck.Could you make it up? As as an armed forces pensioner I have never been treated with such contempt in my life. A Saunders. (Parcel no. KU6273325)
I've never really felt compelled to write a bad review before regarding a service, usually because it's a one off, and the company sort out whatever the problem is in the first place. Not so in this case. I've had consistently bad service across a number of packages sent to me through using the Parcelforce 'service'.
Orders have consistently arrived late, and their telephone customer service is shockingly incompetent - polite, even apologetic, but completely out of the loop and unhelpful because of this. You can't help me if you don't have the information I need, and I don't understand why they don't have that information.
For example (my latest woe). One of my suppliers in the US sends me a small package via priority USPS (US state postal service) on December 7th, which is transferred over to Parcelforce for delivery in the UK. USPS state a delivery time-scale of 6 - 10 working days. Fair enough, it's got a long way to go, and it's the busy Christmas period.
The package takes around 5 working days to get through the US system and arrives in the UK on the 14th. It is then passed to Parcelforce to deliver it in the UK via a 48 hour priority service. Discounting Christmas and a few extra's from the working days, it has now been at least 12 working days since the package arrived in the UK. It's been at the 'international hub' for that time period 'awaiting customs charging'. I've had my 4th telephone conversation with Parcelforce today, and I'm still in the dark. They know what the customs charges are, they know where the package is - but they won't let me pay the charges until it's at my local depot, and they won't send it to me. Ridiculous. I thought I would wait until after Christmas to chase it up - to give them time to sort out after the busy holiday period. But it's now beyond a joke.
1st Telephone 2nd Jan - It's at the Int. Hub, the customs charges are £XX - but you can't pay them until it's at your local depot. It should be released tomorrow.
2nd Telephone 3rd Jan - It's been released from the Int. Hub and should be with your local depot this afternoon, if you give them a call after 2.00pm the system should be updated and you will be able to pay the customs charges and collect the package the day after.
3rd Telephone 3rd Jan (Late afternoon) - Nope, we don't have it, it's still at the Int. Hub. Sorry.
4th Telephone 4th Jan - It's at the Int. Hub, the customs charges are £XX - but you can't pay them until it's at your local depot. It should be with the local depot by the 7th.
It's simple incompetence. All I need is the truth - how long the package will take, and when I'm going to get it. I can then inform my customers of the delay and everyone is happy. At the moment I'm still in the dark, I have no idea when the package will arrive and it's damaging my reputation as a supplier. Thank you Parcelforce, for not being able to deliver the explicit service that you are designed around and paid to do.
Update. It is now the 8th January, I'm on my 10th telephone call - and I am still chasing this package. Customs say Parcelforce have it. Parcelforce say customs have it. I am stuck in the middle with no package and no help. Poor in every aspect of their service.
How is it that FEDEX and UPS can get a package to me quickly, efficiently and with very little effort and Parcelforce cannot do it? It astounds me that company's like this survive when the benchmark has been set so much higher by other companies. UPS can get a package to me from the US in 2 - 3 days, and I can pay the customs charges with the driver, easy and simply. Parcelforce take 10 days processing it through customs - won't let you pay the charges (even when they know what they are) because 'it would cause a glitch in the system'. Instead, they force you to wait until the package is with their local depot, who then send you LETTER, to tell you about the customs charges. It's a joke. I'm surprised they don't telegram it through, I mean seriously. There are much better ways of dealing with these issues (as demonstrated by other companies), and yet they seem stuck in the dark ages. Pull you finger our Parcelforce or you will be left behind.
In short, they are unbelievably slow, unhelpful and not much cheaper than their competitors who are significantly better. Avoid at all costs. I will explicitly forbid my suppliers from using Parcelforce in the future. I'm done with them.
After reading all the reviews about them I said Noooooooooo that cannot be possible coz I had ordered some things online from Swiss so here I am start worrying about my parcel am I gonna ever get it ...so many were lost or delivered to the wrong addresses ... then I started every now and then to track my parcel that bugged me a lot couldn't focus on the routine things at my job ...told everyone about it with other words didn't feel well at all . Anyway got my parcel on the 5th day and very very happy about it :) that why I gave them 5 stars for their service , well done parcelforse keep up with the good job.
P.S No I am not working for them and they didn't pay me anything to write that , probably I was lucky or they know how to do their job
I bought an item from ebuyer on Thursday which was yesterday normally I would of paid for next day delivery but ebuyer gave me free next day delivery as it was my birthday on the 1st of January so I was expecting a delivery on friday ie today.
Only to find out when I rang ebuyer and parcelforce why I never got delivery on the friday when it stated next day delivery to be told it wouldn't be delivered until next week ie Monday and I all got from ebuyer and parcel force was the word SORRY and them blaming each other.
I am sorta glad I don't work for royal mail because I would feel ashamed when they do this sort of thing and get away with it !
There was a time when people like this took responsibility and dealt with professionally with out passing the buck and giving you excuses
I've NEVER had a problem with parcelforce, and I will always use them to deliver my post. They are often cheaper than royal mail, and I can have it collect from my house, which is useful because i post a lot of big items (Bike wheels/frames). Couldnt ask for more from them.
Keep taking my deliveries to the post office saying I am not in, when I am.
Their tracking NEVER works.
When you call to complain you get routed to a random Parcel Force office.
When you call to complain they could care less.
I've ordered a parcel from US, it was an electronic device I manage to buy really cheap. I've paid $38 (!!!!) -almost the same amount as price for shipment to keep the track of it and what I got in return??
A letter from BLOODY PARCEL FORCE saying that 'delivering parcel from overseas is a subject to payment of custom charges raised by UK Border Agency on behalf of HM Revenue & Customs'. £28.31. I am asking: for what????????
I've already paid delivery cost, sender hasn't been informed about any additional costs eather..
On the 5th of December I purchased some goods to be delivered
These were dispatched from the supplier on the 11th via Parcel Force (Parcel Farce) with 24 hour express delivery.
1 week later I had not had any notification of attempted delivery
After many telephone calls and promises of being called back including being told that my package is loaded for delivery the item was still nowhere to be seen
My girlfriend happened to be off work from the 19th and again she made many calls to the depot holding the parcel only to be lied to spoken to with extreme rudeness
I myself was then able to visit the depot and guess what
the first person at the counter took my tracing number and printed a piece of paper then responded that my package had been delivered
I asked him politely to remain standing whilst I telephoned my home on loud speaker and told my girlfriend of his response
He became very embarassed and quickly disappeared
Then I was kept waiting for some time for another person to arrive and tell me they are having trouble accessing the the handheld singing device of the driver the information from the device cannot be downloaded
I responded If that is the case how could your previous colleague have made a statement that the parcel had been delivered
Clearly he was lying
Afer a 1 and a half hour wait a manager came to see me
Shee began to explain that the drivers hand held device was showing 60 packages taken from the depot and all 60 delivered
I asked if I could see who may have signed for my package
As I am sure you can see a pattern developing here now she was unable to do so
Again she dissapeared
after a further wait she appeared with a very small box with my name on it
I looked at the box and told her this is not the complete consignment
And clearly the box indocated that it was in itself part of 2 package item
I also reminded her that she herself told me all 60 packages taken by the driver had been delivered
So how can it be that part of my package was now with you
by this time I had now been kept waiting 2 hours
again she dissapeared
Only to return and report that they had never recieved the other part of the package
My response was how can your system check in a package and lable it part 2 of 2 if part 1 of 2 is not present
Can anyone see again a web of deciet here or am I missing something
I conclusion all Parcel Farce staff are trained liars who make no attempt to deliver any packages
If you have to speak to them they are rude
If you have to attend their depots they will lie to your face and very probably steal your items
this behavouir is clearly rife throughout the organisation and I challenge any of their staff to confront me and prove different
The last chain of in person events all took place on the 24th of december between 5 pm and 7 pm at the London Northwest Depot
Now some 14 days later I am still without my complete package
Please note I am only giving 1 STAR because I have to my true rating is 0
Steve Intheukok found this review useful
rip off,24hr delivary more like 24 years,dont use them they charge a lot for nothing,im still waiting for my delivary 3 days later,i could prob picked up my item myself cheaper and quicker,rubbish service.
Steve Intheukok found this review useful
4 DAYS TILL CHRISTMAS AND MY PRESENTS (I AM 13) WERE ON 24 HOUR DELIVERY AND IT IS 48 HOURS AFER THEY SAID THEY WOULD DELIVER IT AND ON TOP OF THAT IT TI THE WEEKEND SO IT WILL BE 98 HOURS ON MONDAY AND THAT IS CHRISTMAS EVE IF THEY DONT DELIVER THEN IT WONT BE HERE BY, WELL DAY AFTER BOXING DAY!!!!!!!! YOU PAY 15 POUNDS FOR NEXT DAY DELIVERY NOT WHENEVER YOU FEEL LIKE IT DELIVERY!!!! THEY ARE SAYING THEY DID NOT HAVE TIME BUT ERLIER THAT DAY THE CAME WITH A DIFFERENT PRESENT FOR MY FAMILY AS IT WAS SENT IN DIFFERENT PACKAGES EVEN THOUGH THE BOX WAS BIG ENOUGH TO FIT BOTH IN. THE STUPID THING IS IT IS PROBABLY IN SOMEONES HOUSE THINKING THATS A NICE CHRISTMAS PRESENT FOR MY FAMILY I WILL JUST NICK THIS £250-£350 POUND OBJECT AND GIVE IT TO THEM INSTED. THEY WOULDN'T CARE IF THERE PRESENT IS GONE JUST ASLONG AS I AM HAPPY THATS EVERYTHING IS ABOUT WITH THEM. I DONT CARE ABOUT DELIVERING THE PACKAGE I THINK I WILL DROP OFF EARLY !!!
http://www.youtube.com/watch?v=V4rSXqYjNGo - so true
Steve Intheukok found this review useful
I haven't used parcelforce for atleast a year or so, The last few times I used them "48" hour parcels where always delivered late.
This time I thought I'd give them a go again, I booked online like I have done previously to print my labels of and take to post office as it is cheaper.
Now here's where the fun begins, I get to the post office with the labelon and he says he can't accept as there's no barcode. What was on the screen was printed but a glitch somewhere meant the barcode part was missing, and of course, parcelforce only give you one opportunity to print/view your label and it is lost forever. I phoned up and spoke to a very snotty and rude woman who told me to ring my local depot, I phoned the liverpool depot and spoke to a girl called Stacey who in all fairness was very helpful, she phoned me back and told me to ring an I.T helpdesk. It turns out that if you use firefox web browser, it doesn't always show the barcode. No warning of this anywhere and there was no way of reprinting or being sent another label. My only option was to request a refund and take the parcel to the post office and pay for another delivery through them which cost me even more money. As it turns out the parcel should be delivered today, But it has only just arrived at the "national hub" and with it being a bank holiday it will now be atleast tuesday... making it 6 days for a 48 hour parcel, unacceptable and I don't know how they get away with it, I'll be using collect + from now on for all my deliverys. I gave them the benefit of the doubt but they have let me down far too many time's now, Infact, out of the last 5 items I have sent with them, Not one has turned up on time.
Steve Intheukok found this review useful
I posted a parcel on 2 working day delivery. After 3 days the online tracking showed it had not been delivered. I phoned customer service who said my parcel had been downgraded to 5 working days but could not tell me why as they did not keep those sort of records.
It took an online claim (where it was claimed that the parcel arrived on time) and 6 phone calls (including being cut off twice and told to 'just put in a claim') before I could speak to anybody who had any idea of what was going on. I've now been offered a refund equal to the difference in price of the services (£4) not a full refund as the parcel was delivered.
I will not be using Parcel Force again and I would not recommend them if you have anything which you need delivering by a certain date.
Steve Intheukok found this review useful
My parcel, for which I paid good money to be delivered (ebay purchase) was sent straight to a post office 2 miles away when I missed the delivery by 15 minutes. The card that s put through my door indicated that there were other options, like leaving it with a neighbour, or redelivering the next day. But that would be too much like hard work for parcelforce. They just dump all non deliveries to POs on their rounds, leaving you to pick them up at your own time and expense. Being 7 months pregnant and without a car it was a little difficult for me to do that. I called them to ask why they had done this but all I got was an automated service. I held on and finally got to speak to somebody, but I shouldn't have bothered. The advisor was cocky and rude. He told me that the sender, the ebay seller, had specified that my parcel go to a PO. I checked this and it was not true. I complained via the webform but got no response. Parcelforce's policy on redeliveries is very unclear both on its website, on its automated telephone service and via its staff. Eg on the automated service I was told it could be redelivered if it has been sent to a PO, and I pressed the buttons to authorise this, but when I spoke to someone they told me it was not possible. The website also carries conflicting information. But most importantly, no-one explains WHY everything gets sent to a PO if you are not in, instead of them trying again or leaving it with a neighbour. You've paid for it to be delivered to your home address after all! Furthermore parcelforce is an UNREGULATED company so they can basically do what they want. You can complain multiple times and they wild simply ignore you. It's an absolute disgrace. Just don't give them your money or trust them with your things. JUST DON'T.
Jade found this review useful
Parcel Force failed to collect baggage all-be-it the occupant of the house waited all day for the collection and the baggage had to be hand delivered to the Depot. They then failed to deliver within the specifed timeframe. Reason given was that the driver had picked up other parcels on his journey and these had to be brought to Belfast to be put on a flight and my baggage was taken back to the depot because he ran out of time! Delivery was to be between 9am and 6pm and tracking indicated that the baggage was loaded for delivery at 9.10am; the driver was back in his depot before 5.30pm!!!!! The delivery address is only 60 miles from the depot. When I complained that my parent had taken off all day to await the divery the staff were flippant in their response. Extremely poor level of service compared to DHL and other independent couriers that I would normally use.
Steve Intheukok found this review useful
Boxes arrived open! Items damaged! Liquid cracked open and all over items. Laptop computer exposed which was infuriating and underwear which was very displeasing. Dropped by boxes on to ground even in front of me outside house making me stressed and concerned for the safety of my belongings for the first moment.
The only good thing I have to say was about the delivery guy at my end in Northern Ireland. He was so cheerful and pleasant even with my heavy boxes (which were the size permitted) that killed his back and did his all to help me despite the state the boxes arrived in.
Awful company except those few excellent staff who I sense get dumped on by the rest of the absolutely dreadful handling staff and/or management.
DO NOT USE PARCELFORCE.
Steve Intheukok found this review useful
My daughter ordered an item through the internet on 11/12/12 and was told it would be delivered no later than 14/12/12. It never arrived. She checked tracking which stated that parcelforce had returned her item to the Glasgow depot on 13/12/12 at 18.40hrs and then delivered by 19.00 hrs and signed for by P. Lost?????? There were people in her house all day and if parcelforce had tried to deliver then there was no way we would have missed them. There was no card through the door to say they had been. She phoned the depot this morning and was told she would have to contact the seller of the item so that he could make a claim and refund the money owed to my daughter. No explanation given, just that the parcel must be lost. Not happy with that, she phoned back to be told by Stella, a member of staff that the driver of the van carrying her item had been mugged and the van stolen. nothing in the news to sy that so she contacted a friend in the police force who had never heard anything about it and told her to phone back and ask for a crime number. No answer on the phone so she has e-mailed them for the number. Should there be ant discrepencies in the information given to her she will take it further. The police and the press should be told about what's going on and Parcelforce should be shamed and blamed!!!!!!!!!!!!
I posted a lamp which had a glass lamp shade, ensuring that the lamp was wrapped with enough bubble wrap that the only way you could break it is by purposely throwing it or dropping it at a high distance. The postage was expensive but I thought that it would ensure my parcel doesn't get damaged.
The person I sent the item to, found the lamp smashed to pieces, with evidence of damage to the outside of the box.
Contacted parcel force to claim compensation as it was clearly their fault. After waiting for weeks for a response I finally received an email informing me that "my item is not covered" and I will receive no compensation for their damage.
I am literally outraged as I have essentially paid parcel force to break my lamp for £12.50, and for them to tell me they are not going to pay for the damage that they have caused.
Such an appalling company, I will make sure that no one I know will waste their money and to use a more reliable service such as DPD or UPS.
Negative word of mouth is the worst way for a companies reputation to be killed. I will make sure of it that this is the case.
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