Whats the point of paying for postage then because of the p/f stupid rules the postman cannot leave a package no matter how safe ur property so u have to go and collect it..........so whats the point of paying for delivery? I think because of the lack of trust in their own deliverers isn't that what they're saying(we don't trust u enough to really leave the package u only said u did) So perhaps it's time UK followed the American way.........LARGE Metal boxes for post of all kinds.
When I’ve sent parcels aboard back to my friends in Russia I use Parcel Force as they are always on time and I’ve never had any bad experience with them. Some other delivery companies change you an absolute fortune for the same weight and size. Parcel force however is really cost effective.
Well done four stars
Janine Deane-Dinnis found this review useful
Incompetent, a parcel was due to be delivered to my address on a set date, I waited in all day and it was not delivered but they same an attempt was made. They then tried to deliver the next day and the same thing happened. I then paid for a redelivery to another address (cheek that they charge when they haven't done their job in the first place) and then it was delivered to a completely wrong address! Also when trying to complain I was given 4 different numbers, being passed from pillar to post with no one having the right information. DO NOT USE!!
David Pogson who gave the company 5 star review is actually a Business Development Manager at Parcelforce Worldwide... no wonder they say don't believe anything online.
Maybe instead of giving fake ratings to your company, you shopuld listen to the comments and improve your service?
Parcelforce have delivered the wrong item and won't accept responsibility for it because I signed for the item? The error lies in the fact that they covered someone else's name, address and tracking number on a random box with all my details meaning I got their item. Who knows where mine is. But because I didn't open the box on my doorstep I'm £160 out of pocket? Not good enough.
From a client's point of view, we were very disappointed with the software systems that Parcelforce provide. They are old-fashioned and flakey at best. Very poor technical support to back this up, in my opinion.
The actual delivery service isn't bad at all and with the Royal Mail collection centres, it makes it much better for home delivery than their competitors.
I use Parcel Force a lot for shipping my stuff through EBay. They are much much better than the likes of DHL who I wouldn’t use even if you paid me!
Parcel force has always delivered my goods on time and to the right place. They have never charged me more than what was agreed and are always very friendly when they pick up my parcels.
I live in quite a remote place and they are always more than happy to provide a great service.
Thanks Parcel Force,
I used Parcelforce a few times recently on some Ebay sales. The pricing is competitive and the way you can track and trace the item sent is really useful for keeping the recipient informed.
Drop off at the local Post Office is an easy way for despatch.
Nice people to do business with.
My item was left on my doorstep when there no instructions to leave the parcel if I was not in. The driver had also signed my name for delivery!!! Disgusting. The parcel also looked like it had been thrown about a bit as well, as the corners were dented. Not happy with their service at all.
Loads of claims for damage turned down because we didn't back the items well enough! Although all the damage was impact damage which we are told should never happen as parcels are never thrown. This video says otherwise! https://plus.google.com/photos/118115384450473093724/albums/5706070157181256689
I ordered two Mackie HR 824 mk 2's monitor speakers, value £800 altogether - from Chemical Records a couple of weeks ago, they arrived on different days thanks to Parcelforce f*cking up the courier side of things.
Their service is only as good as the third parties they use, but that's the way of commerce in this day and age.
Parcelforce delivered my item to the incorrect address, despite the correct one being on the label. A reply to my question... why did this happen, only got an e mail reply of... we can confirm that the address the sender used for this item was.... my one. i already knew this, because, A it was on the label, and B, if the address was incorrect then I would have been complaining to the sender not Parcelforce...
We use Parcelforce daily for our deliveries of about 20 parcels a week and also collections, over the past 4 years we have only had to make about three claims for dammages and no lost parcels.
As i would expect the dont get it right every time but its very rare there is a mistake.
Previously we used City link but we could not afford the losses any more and the insurance was a joke in the end we did not pay the bills as they we behind with over £2k worth of claims of which we have never received to this day.
Keep up the excellent service Parcelforce.
A few years ago I bought christmas presents for my dad and my brother online 3 weeks before christmas, and the delivery was by Parcelforce. It never came, and when I tracked the parcel their system showed that delivery was made, and it had a scan of a signature that was provided. The signature was just a scrawl, and not anything like my mother's signature, who was the only person at the address in the run up to christmas. I called parcelforce and they said there was nothing they could do about it. The driver clearly took a liking to the parcel, forged a signature and kept it for himself.
Merry christmas Parcelforce! I hope you liked my review as much as I liked your service.
Checked on Parcelforce internet website for prices to send a parcel weighing under 10kg across to other side of country for repair. The site gave impression of only two price bands - one at £8.99 +vat for 48 hour delivery and another of £12.99 +vat for 24 hours delivery. 48 hours suited us and it said insurance cover was up to £200 and no weight restriction. Took parcel to post office - counter girl had completely different page on her screen and insisted she had to follow that - it cost us over £14 to send and insurance was up to £100 only and weight restriction was 10kg! Posted last Friday afternoon and it was delivered to destination at 7pm Tuesday. Company effected repair and got it back to us via another carrier by 09.30 this morning - Thursday!! So pull your socks up Parcelforce - your methods smack of unfair trading! They responded to an email of complaint by saying they had to vary their rates in accordance with different situations - rubbish! How different a situation could it have been?
We normally have a regular chap from ParcelForce delivering. Not the happiest of people but reliable.
2 days ago we were expecting a delivery from Screwfix - it didn't arrive. I looked on line and they had held it at the depot because they couldn't locate the address (our post code relates to just two properties). Expecting them to call or maybe google the address for the next day I was surprised to find they hand done anything - it remained in Cambridge. the following day I got a letter from them telling me their wasn't sufficient detail on the address label to locate the address. The letter was perfectly addressed so apart from the parcel, where did they find it?
In fact they could have delivered the letter with one of the many other parcels they deliver to us weekly/monthly and have done for the past five - six years!
absolute worst service, terrible delivery times.
People who reply to emails and answer the phone are incompetent at best and can't work with variations from their script.
My parcel is 7 days late and counting. Still no sign of it, and the tracking system is an inaccurate joke of a thing- they claim attempted deliveries when they never made them. NEVER EVER USE THEM.
I ordered some products off the internet and they didn't arrive. Soon after I received a phone call from the supplier saying the goods had been returned because Parcel Force couldn't find the address. They checked my address to make sure they had the correct details and it was spot on. If other couriers, such as City Link to name one example, can find my property without any problem, then why can't Parcel Force? The word incompetent springs to mind!
This company seems to be run as a care in the community experiment. Very pleasant to deal with, they always know why you can't have your parcel and all walk very slowly. Unfortunately their systems are flawed and they don't respond to complaints or feedback.
I ordered a delivery from across the Pond, it was intercepted by customs and handed to Parcelforce to process.
I got a letter and Vat bill, paid it online and booked for me to collect from them - who in the world waits in all day for a parcel?!
The website gave me a confirmation number and address. I printed it out, drove 40 minutes to the depot, queued 40 minute to get my parcel, waited 15 minutes while they shuffled off to find it - only to be told it wasn't there, it was at another depot. I got the details, asked if they were open Saturday mornings - "yes, the same as us".
Back in the car, another 30 minutes, arrived at the much nearer to me depot - sorry we are closed.
Apparently not the same hours. Why the inconsistency I have no idea, but very unhelpful.
I went online to make a complaint since the web service is the first fault here. No response.
Two days later, a call from the first depot saying I have requested a pick up, but they can't find my package. It's like dealing with a time warp!
Then I get a card in my post box for an attempted delivery, it as been left at a post office. Eventually got it - but
At no point did they do as requested.
At no point did they give me correct information.
At no point did they respond to my communication.
They provided confusion and inconsistency throughout.
The parcel having been delivered appears to have arrived having had a system transit other than the one that the tracking number related to. Not recommended. And not as good to deal as the smaller cheaper courier companies.
Avoid if you can. The experience is unnecessarily unpleasant.
Would advise anyone to check ammounts being charged by parcelforce particularly when they are a third party carrier.
Paid £50 for express delivery from Australia (2 to 5 days). The Australian company used parcelforce as delivery agent. The parcel arrived after 11 days although 6 days late I still had to pay a handling charge of £13 for the priviledge standard delivery within 10 to 14 days was only £13 lesson learned
It's a pity there is not a zero star option
I was also left a card asking me to pay £1.12 for an undelivered envelope this includes a handling charge of £1.00........ get a life aren't you paid to carry envelopes or can you only deliver cards telling me that I have an undelivered envelope that is underpaid by 00.12p
Thankfully we now have email and skype and don't have to fill their ever expanding coffers with overpriced payment for stamps and late deliveries
efter at have eftersøgt pakken, får jeg et brev om at de har leveret pakken hos modtageren (mig), og har en kvitering for modtagelsen, da jeg beder om en kopi af min underskrift, afslår parcelforce, og begrunder afslaget med at det oplyste pakkenummer ikke kan spores, derfor kan jeg heller ikke få mine penge retur, et smart firma der, efter min mening tager tjener mange penge på at smide folks pakker væk, og bagefter intet vil indrømme.
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