Parcelforce reviews

Parcelforce reviews

Very low
1.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
398 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Extortionists

Having just paid ParcelForce's 'Clearance Fee' of £8 on an imported item worth just over £8 for a service I neither requested nor agreed too I will never be using them again. In extorting this payment from me under threat of not releasing the item they have cost themselves all further business.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Rubbish

Dead online system for paying VAT due on imported stuff is a complete farce. It's been off for several days and the nearest depot is miles away so I'm stuck until they condescend to fix it. They are holding my property prisoner.
The VAT thing is particularly bad because they have a notice up on their website saying they have a problem and are trying to fix it but it's a classic 'no information' message designed to drive customers wild. There is some information about an alternative phone system you can use, but, surprise, it doesn't do the tax payments and the information given about it is completely incorrect. In fact it's a lie.
When will these arrogant semi-monopolies learn that nothing makes customers angry more than being kept in the dark and lied to. No doubt it's been bought cheap by David Cameron's mates and now they are creaming off the profit and driving down the service.
When sending stuff there are other parcels services that give better service and prices, shop around.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Useless customer service pathetic excuse after excuse

The do called easy option of paying your customs fees online is far from easy. The system has been down for over a week, have contacted them by phone and email. They just run you round on circles, contact your local depot, local my foot it's 50miles away, used to be round the corner, but seems thanks to the profiteering they closed it. Still no closer to getting delivery of my parcel. It took 5 days to get from LA to the UK now 3 weeks later it's 50 miles and not moving. Absolutely Disgusted! Will never knowingly use them again and I recommend everyone does the same and people power puts these useless idiots out of business.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unreliable and Dishonest

Waited all day for delivery. Then checked their website which had previously said "out for delivery" to see it had been amended to delivery attempted.
I had been waiting in all day, no one called, no card left!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

parcelforce paying online

it doesnt work. So how do I get my parcel?
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Payments System Down For Over A Week

They hold on to my parcel because I have to pay customs and because thier payments system is broke, I can't pay so I can't get my parcel.

Unhelpful bunch of idiots frankly
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Can't even pay Customs charge

Tried paying for my customs charge over the internet and by phone couldn't pay because the payment system is down. This crappy system has been down for over a week... Why can't they just collect the charge at the door when they deliver the parcel like other courier services?
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Useless, but not as bad as Yodel!

Had a parcel from Germany. There was no flat number in the address. Not my fault. There are only 4 flats in the building and everyone knows me very well. Anyway they put the delivery on hold because of this. I sent 4 emails over 3 days with the correct address, and asking them to contact me urgently by email or mobile phone. Not a word from them, not even acknowledgement that they had my email. Today I called them and got through to an operator who suggested he forward me to the depot as the best way to deal with me. The line went silent for 2 minutes - I decided to hold - then some music for 2 minutes then silent etc. for 10 minutes. Then a message saying there had been an error. So I called again and spoke to another operator and supposedly the parcel will be delivered tomorrow. We shall see...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Had no problems

I used this service after another courier company let me down. The guy who picked it up was lovely, polite and even singing as he picked my parcel up and told me I needed to hang onto the sticky label; whilst carefully placing the other part of the label on my parcel- not covering my own label or fragile label.

The tracking was good, updated quickly and so I knew where my parcel was. It was attempted to be delivered; however no one was in, so a card was left advising addresse to collect. Was collected easily and quickly.

The website is easy to use with lots of information.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unresponsive

I sent a parcel on the 5th February, The Tracking page has not updated since the 8th, Know one knows where my parcel is, i sent an Email on the 10th, they say 12 hours to reply but it took two days, i phoned them on the 12th, they said they'll get back to me in 4 hours, they do not, i phone them again on the 13th, they say they'll get back to me in 4 hours, they do not, I phone them AGAIN on the 14th and they give me the number for the International depot, i phone the depot and they're closed til the 17th!!!!! All this with a 6 DAYS Global Priority Service, i wouldn't mind if they actually had some customer service, they're are the worst company i have ever used for posting a parcel.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Parcelfarce: You have to laugh or you'll cry

The slapstick comedy of dealing with Parcelforce is through the roof: it seems kind to simply say it's the worst service I've ever come into contact with. How it's recommended online by the Royal Mail as the best (and quickest! Hilarity strikes again!) way to send mail internationally is baffling - most likely by handing over some of the wads of cash you'll give to them as delivery cost for no reason (after all, it won't get delivered, either on time or at all). As it turns out, paying £60 for a Global Express service so my urgent package to Australia would get there 'in two days, guaranteed by Friday' (as I was told) doesn't actually guarantee it will - we must have different dictionaries for the meaning of 'guaranteed'. Having sent the package Monday on this service and after getting concerned that my tracking hadn't updated for a while, I checked with boyfriend if he'd got it without it updating - nope. Okay, check again. Hang on, it's suddenly updated to say it's in.. France?! Bit of a roundabout way to get to Australia, and with only one day to get there by Friday, I decided to give them a call. Here it was confirmed it was in France, and I was told that's where everything goes to and for some reason it had been held up there for hours on end. In fact, that's supposed to be it's 'final destination country'. Well, it's not, is it. It's still there, by the way. It also had taken it three days to get to France - I could literally have flown it there myself, shown it the Eiffel Tower and then boarded a plane to Australia with it in that time. Ridiculous. I was then told I would get a call back, and in this call, I was told it would get there Monday. We'll see, it might want to jaunt around Europe, perhaps quickly check out the Leaning Tower of Pisa. The point is, as the woman at customer service admitted to me, I would not be paying £60 for an Express delivery that isn't express at all. I could have easily paid £15 for a guarantee of 4-5 days on Royal Mail Airsure or otherwise, which I turned down for a more 'express' service. I didn't realise that meant at least a week - my fault, I suppose? I will be filing for a claim, but would be surprised if I ever see any of it back. Please, please don't use this company. As a girl in a long distance relationship, I send enough packages to know when you're being messed around, and that's all Parcelforce wants to do.

As an end note: I'm only giving it one star because you can't give a zero - so well done Parcelforce, you've squeezed a little bit more out of me there.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very poor standard

Needed to send a parcel to England as someone won it on eBay, phoned at 10.30am give all details, also paid for postage and the guy said it would be collected between 11.00 &16.30.waited in ALL DAY, guess what was not collected, phoned parcelforce, they said they have no acknowledgement of this even though they give me a reference number. Was told to phone back on Monday to arrange another pickup and pay again while they refund my money for the first transaction, spoke to a girl on Monday about this whole muck up and stated that this was my first and last time using them . DO NOT USE this company (you would be better delivering your package in person).

Gareth
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not use again

I have been tracked my package in about 2 weeks now and nothing happens I paid a lot of shipping. Hope my package is not lost. Never use this again. I'm in Sweden and the package was shipped from hong kong 30 January and they used parcelforce. And haven't heard anything since then
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very Poor

Ordered a parcel for delivery to my work address. When the parcel did not arrive I checked the tracking to find that the driver was unable to locate the address and the parcel was returned to sender. I do not know how a driver could not find the address when the business premises is on a very short cul de sac containing no more than 10 businesses. Maybe the fact that there is no door number just a business name meant that the driver was not prepared to read the very large sign and he was to lazy, therefore used it as an excuse not to deliver. This doesn't happen with other couriers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Better nowadays

Generally seems to get the job done. Package oftens ends up with Royamail instead though, and the postie tells me the driver gave him the package to make it easier for him... seems a bit unprofessional! Still, good reliability for me, though have had trouble in the distant past.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful and unlawful service

Never use Parcelforce.

So having an item coming from the US, held at Uk customs for obvious charges (which is fine) parcel force have decided to locate themselves in the same building as HMRC meaning that they get all of the items coming from the US and instantly 'pay your customs charge for you'. How nice is that!

Wrong, they slap you with an extra charge for delivery and 'hold' your parcel until you pay them to clear it.

This was technically illegal until the law was 'conveniently changed' recently.

Anyway - paid the fees - booked a day off work to collect - parcel didnt arrive - called them up they said it was a bug in their system and it was still being held - put me through to customer complains - who said there is nothing they can do and I couldn't claim any refund even though the guy I was talking to first said I could!

So for an item of value £25 - paid £22 postage from the US and an extra £8 ransom fee

Never use this company!!

(I have however cancelled my company contract with them today which ran into 5 figures, I will also file a complaint with the OFT after work today).
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Quite abysmal 'service'

This is the first time I have had the misfortune to use GLS, the shambolic overseas arm of this so-called serivce. Unfortunately Parcelforce in the UK has handed over its overseas delivery to this outfit rather than the national mail services. Sent an item to Romania which GLS says it tried to deliver but the recipient was out. Did they leave a card or phone call or anything to say they had been and were holding the parcel? No. Now apparently the item is on its way back to the UK. When the recipient phoned them to complain all he got was snash and backchat. I now wait to see if I get the item back, but does anyone know about how to get a refund for cash spend on a non-existent 'service'?
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Truly appalling service

Further to the review I submitted below, when I went to collect my parcel, it weighed 11.5kgs - over 20% of my 55kg body weight and far too heavy to carry (as my neck, shoulder and back muscles have told me). I don't drive, which is why I wanted the package delivered in the first place.

My local post office staff do not know the meaning of customer service and I was curtly waved in the direction of the parcels for collection and I had to rummage through (urn observed!!!) to find mine. I could very easily have walked off with someone else's package had I been so inclined. At least the weight of my package would have deterred anyone from stealing it!!

I have written to the supplier (of quality books) with whom I have spent thousands of pounds over the past 20 years, and informed them of the incident and told them why I will not be ordering any more books from them.

Why, oh why is there no opportunity to give a zero rating?

----------------

I was out when a parcel arrived. I had no idea any sort of attempt of delivery had been made (if indeed they had attempted it). I received a card in an envelope by royal mail the following informing me the parcel had been taken to my local post office.

I checked with neighbours and nobody had asked them to take delivery.

This has never happened to me before and I am deeply dissatisfied with the assumption that this method will work for me. I have received things from Parcel Force for years and this has never been an issue; if I have not been in, I can go online and order a redelivery at a time when I will be in.

The Post Office has poor opening hours and I will have to wait until the next Saturday morning I can walk there. I am going to write to the supplier to tell them I will not be ordering further goods from them because of the delivery service they use.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Dreadful Delivery service from recipient viewpoint

I was out when a parcel arrived. I had no idea any sort of attempt of delivery had been made (if indeed they had attempted it). I received a card in an envelope by royal mail the following informing me the parcel had been taken to my local post office.

I checked with neighbours and nobody had asked them to take delivery.

This has never happened to me before and I am deeply dissatisfied with the assumption that this method will work for me. I have received things from Parcel Force for years and this has never been an issue; if I have not been in, I can go online and order a redelivery at a time when I will be in.

The Post Office has poor opening hours and I will have to wait until the next Saturday morning I can walk there. I am going to write to the supplier to tell them I will not be ordering further goods from them because of the delivery service they use.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Parcel has had a emery journey around the Uk and is now sojourning for the weekend in the Parcelforce national depot

Parcel should have been here yesterday. Waited all day for it. Apparently they sent it to Leicester rather than Brighton! It was a guaranteed 24 hour delivery. I would never ever use this bunch of incompetents to send a parcel. Steer clear everyone!

www.parcelforce.com Details

About this company

Visit Parcelforce

Category

Parcelforce is ranked 51 out of 51 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.