I thought I would give them a shot, knowing they had a not so great reputation but I thought they had cleaned their act up hearing a few people saying they were ok now.
Paid for a premium service, 48hr international delivery (priority) as the item I was sending was valuable, fragile and had a time limit on getting to it's destination (an RMA of some expensive electronics). I read the blurb, and it sounded good on their site, paid extra for insurance and off it went.
Well, two weeks later, and now passed the RMA date it's still floating around this country somewhere. They lost it for seven days, and after three days on the phone talking to useless idiots who didn't have a clue, getting cut off, transferred to the wrong depots, and given different stories by each person (I guess they just make any old rubbish up) I'd gotten no where. Only by calling the Bristol depot twenty times in three days did I manage to speak to someone senior, and even then no joy.
The package eventually appeared in their system, it said 'unable to deliver incorrect address'. I guess trying to deliver a parcel to Germany from a small depot somewhere in Scotland on someone's pushbike might be a tad difficult.
Anyway, the useless cretins finally sent it to their Coventry hub, and then, it just stayed there, again no one can tell me what is going on, I've no idea if it will ever reach Germany, they won't accept delivery now anyway, so god knows what will happen to it in Parcel Force's world.
RMA time is now up, my £250 item is being kicked around their warehouse somewhere and I've lost the £165 on the RMA too.
I doubt I will ever see it again. The best bit was when I wrote a lengthy complaint recently, and the opening line had my parcel number on, no points for guessing what happened - they replied to me saying they were unable to help me without a parcel number, I should have known better really than to communicate with people of an IQ of 6.
Please do yourself a favour, don't be patriotic and use parcelforce and don't take the chance thinking they have changed, use some other decent courier and stay away from these useless idiots.
Always a pain in the back when you order from a company and are forced to have your delivery fulfilled by Parcelforce. They are unreliable which means you'll end up wasting your time. They say they attempt delivery but you are almost certain they did not. If they leave a parcel card, they don't fill it in completely or you can't the writing.
Hate being forced to use them for delivery when ordering online. Would NEVER use them given the option.
Got an sms message christmas night form parcel force saying parcel would be delivered boxing day and to ensure someone was at home to sign.
Strange but maybe they have so many undelivered they are working extra.
Delayed going out boxing day until 4pm with no parcel.
Rang today and guess what, they have not received my parcel to depot yet, its due for delivery on 30th Dec, I'm told its a glitch in the system by an extremely helpful lady on the end of the phone (Thank You).
Thanks Parcelforce for a wasted day!!! Sort out you systems
awful service. ordered an item from an ebay shop last week for next day delivery via parcelforce as thats what the store used. URGHHHHH!. not only did it not come next day but weve had to wait until today to get the item through persistence of emails. all we got was sorry itl be the next day, sorry itl be the next day, someone LIED to my partner on the phone saying it WILL come saturday but them we checked my emails and said it would be here today (monday)... it finally arrived but thats not the point. we paid for a next day delivery that we never got and had to wait without anyone being able to say when it would be delivered. when the item didnt arrive on the second day i emailed them an hour and a half before closing to ask where my parcel was. no reply so i tried again an hour later, still nothing. i guess they dont care too much about the customer. tried calling and no one would pick up. when they did finally reply all i got was "sorry" and "we dont know why it was not delivered" gee thanks for that.
I paid to have a parcel delivered on a guaranteed (ha ha ha!... Guaranteed....Ha ha ha!) 24 Hour delivery. Parcel number: TWYI3820075GB. They failed to deliver on the day. The recipient had to fly out the next day so missed the parcel. Another resident refused the late parcel, at which point Parcelforce returned it to their depot claiming there was no one home and they had left a card advising it be picked up from the depot (all of which is clearly not true). I emailed asking for the parcel to be returned to me so that I can re-ship directly to the USA. I got pathetic responses from customer services with "stock" replies. Despite numerous requests for the return, it still sits in their depot 16 days later. I have used Parcel force many times in the past, and almost without exception they have FAILED. Parcels are either lost, stolen, mis-delivered, delivered late, or delivered damaged. There is no way they can be trusted. I'll never use them again.
* You would be quicker delivering goods by yourself! ** Amazon trust this company with a share of the next day delivery and I spend over £1000 a year with AMAZON PRIME ***DPD couriers AMAZON share as well and are NEVER late 10/10 ****Amazon share the deliveries - I have now had 3 late experiences and 3 wasted days with no next day delivery *****The worst part of Parcelforce is knowing they will let you down and they do not care as the customer service is set up to take 2 days to respond to your enquiry when your valuable package is late...enough said...!!
When a parcel is sent on a 24 hour service, with a large A4 label marked 'Perishable items - Do Not Return To Depot' you'd imagine that any one with basic english would understand that the parcel needs a little urgency. Not with Parcelforce. Nope. They don't even attempt a delivery on the 19th the day it's supposed to arrive, they re-load it onto the van for the 20th, but don't even attempt a delivery. Then on the 21st, 72 hours, not 24 hours later, they deliver it to a neighbour, don't card the address, even though there is someone in at the delivery address! The customer services were spoken to 4 times in total, helpful, well not three of them, although the lady this morning was. The other three just repeated the mantra 'it is our busiest time of the year'. No kidding? In case you are interested Parcelforce, and I doubt you are, the package number was PBHE7023261001.
I posted my Express24 parcel at 8.07am from East London to be delivered to Central London the next day. I checked at 8pm that night and the tracking info said it was last tracked at the East London depot at 13:45 - so at least it left the post office - but then, against the tracking it said "Collection Attempted - Parcel not available" and also "Refused Acceptance" at 13:45 which looks like the receiver would not take it. It could not have been delivered in 5.5 hours, so what does it all mean? Where is my parcel? Was it just not ready at the depot to move to the Central London depot? Or is it lost? I was and am SO worried. Do I just wait as it is meant to be a Guaranteed Delivery. This is an awful experience with vague comments which could mean anything. I had an Express48 delivered to the same address 3 days ago without a problem. And why does customer services close at 6pm when people may still be travelling home. I would be very reluctant to use this service again. This was a very special parcel for Christmas as I baked my very first Christmas cake and was sending it to someone special.
I used Parcelforce's Global Express service for guaranteed next day delivery to Canada for some important documents. They did not arrive on time. All of the customer service assistants I spoke to were surly and clueless. One even claimed that as he was in the UK it was difficult for him to know the difference between Canada and the US! Another said they could not dial an international number. I pointed out the irony of an international courier not being able to dial outside the UK but they did not appreciate it.
Do not use this company if you have anything important or valuable to send.
Item not delivered on day specified, waited as advised until 5:30 pm for delivery, then phoned customer services only to find they finish work at 5:00 pm. An absolute joke of a company, who offer a tracking service which gives no indication what time your parcel will be delivered, then offer no customer service beyond the delivery cut-off time, a Company using redundant technology and offering a truly amateur service.
Absolutely horrible. I had used Parcelforce to deliver my package and it was going to a man that lives in a terrace house. We al know that terrace housing can be quite busy as there are so many people in one street. The man wasn't in his house when they delivered so for some unexplainable reason he thought it would be a good idea to leave a box holding an Xbox, a gaming headset and 16 games in the mans garden. After hearing this i wasn't surprised to be told the item had been stolen from his garden. One of the stupidest things i have ever heard of and now i am forced to pay the refund untill they agree to compensate me! Shocking, especially around christmas i don't have £100+ to fork out for a mistake!
They lost my parcels and refused to compensate fairly. Citing some fine prints in the service agreement which few consumers ever read that the max compensation is £100 when it is evident the fair value is far higher and easily proven. Consumers should not use this service. Regulators should look into how this company conducts its business and provide consumers with appropriate level of protection.
Didn't deliver on time, customer service reps gave contradictory information and at least one of three lied to my face. Avoid if at all possible and if they are delivering an item which is out of your control, just keep your fingers crossed.
I recently posted an antique brass bucket to the USA via my local post office and was advised that as it weighed more than 2kg it would be sent by Parcelforce. Despite very careful packing the poor bucket arrived severely damaged. Bit of a shame as it had previously survived 250 years of domestic use ... and please remember we are talking about BRASS here, not GLASS! I've spent what seems like years (in reality about four days) on the phone to Parcelforce. Firstly their International customer service (??) team don't work at the weekends. I guess the reason I couldn't get them to answer the phone on Monday was because they were swamped with the backlog of disasters accrued over the weekend. Anyway, I have just hung up on the Parcelforce claims department having discovered that, despite my having paid for extra compensation to cover the value of the bucket and despite nobody mentioning the fact during my transaction at the post office, no item over 100 years old is covered by the 'extra' compensation I paid for. I was instructed by the charming (?) young man at the other end of the phone that I should have read the terms and conditions on their website - this might have been somewhat problematic as my local village post office do not yet offer free use of a laptop or computer with every transaction purchased. Having today trawled through the Parcelforce website on a hunt for the stated 'terms and conditions', I finally reached the right page after eleven clicks. Here, for anyone thinking of sending a parcel abroad using Parcelforce, is a list of exclusions from their compensation cover. Bear with me, it makes fascinating reading: Antiques (over 100 years old) Articles made of precious metals (gold, silver etc) Artwork Cakes and all other perishables Car parts Cases Ceramics of all kinds Diamonds and other stones (...I wish ...) Eggs Film Fossils Fur Furniture (flat-packed or otherwise) Glass Jewellery Lighting Marble Musical Instruments Negotiable documents Plants, Flowers and Seeds Plaster items Resin items Sim cards Stamps Televisions Tickets Watches Other: any items or commodities that by their inherent nature are particularly susceptible to damage.
Hmmm ... that just about covers it. So in conclusion, if you are a manufacturer of Kevlar body armour or a rubber ball importer Parcelforce are the boys for you. Otherwise, I really wouldn't bother! Regards Sarah
Worst service ever! DO NOT USE! this is my first review of anything...ever written! I was at home for two days waiting for the delivery! 2 days! in which they "apparently" made two attempts! I was by the window most of the time! I'm a market trader and I needed my tortillas delivered, I will lose one week of income now! ... not even a note left! In the system: "Delivery attempted" ... what I pile of ***** ... I´m fuming... Customer service told me "I tried to all the driver and he does not pick up" ...
They offered me a free delivery on Saturday... when I told that the only thing that would work would be a delivery to a different address... cannot be done apparently! Why NOT? manager meant to call me back... never happened. ZERO PROBLEM SOLVING ABILITTIES... I would not recommend this service to anybody... pay little extra and use a proper company!
I had two headlights boxed and posted separately(apparently cheaper) sent from Latvia. Both arrived from Latvia 18th of November I received only one on 20th. Apparantly one is lost after I complained and phoned several times.I had firstly been told held in customs, this was not the case,then just kept saying that it was in international hub. Finally traced and scanned onto a vehicle bound for Birmingham. Then MISSING. They say make a claim the headlight that I received is a special dark Laredo type and is useless without the other, to replace with a new one will cost £115 at least. Then told sender has to claim, they would have to wait a month (its already lost) then can only claim price noted not replacement cost. How do they "Lose" parcels on route?? are they being stolen? , how? Not very happy with them,certainly not to be recommended. John Ayre
A package that was received by them on 18th nov has not been delivered till 26th nov. the reason they say - Address is incorrect and everyday for the past 2 months, I have received so many letters delivered by their parent company - Royal Mail. so, seriously they have not made any effort on the address. On calling their 0844 line, it is rubbish. The regulator should ban automated response systems for such companies. I wanted to give them 0 but trust pilot does not allow 0 and I am forced to select 1 star.
I ordered something on the Friday night with the express 24 service believing it would be with me on Monday as I needed it. Tracking information was useless, so I rang them up and they said they hadn't even picked it up from the supplier.
Why state 24 hour service if you can't deliver? ...Useless!!!