ParcelHero.com reviews

ParcelHero.com reviews

Excellent
9.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
2402 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Friendly, courteous and professional transaction

I would recommend this parcel collection/delivery to anyone. It may not be the cheapest but its the safest and most courteous of all I have had transactions with. A really first class delivery service that delivers speedily.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

EXCELLENT SERVICE............NO PROBLEMS

Large parcel from Somerset to Oban......no problems.........service as it should be.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic Highly recommend!

I found the site easy to use, was well informed all the way. Very reasonably priced, can't recommend highly enough. Would definitely use again without hesitation.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Roll Over Fed Ex and DHL!!

Fabulous! Great website, easy to use. Easy to cost parcel with various price options. Half the price of Fed Ex. Efficient pick up, very easy tracking, I was able to inform my client when the parcel would be delivered. A real person on the phone who quickly arrived without too much ' press one', 'press two' nonsense!

And then, a text and email to say the package had arrived, without extra fees.

Perfect!

I will definitely use this again. Much easier and cheaper than the big shots.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast, reliable and excellent value. Full tracking as well. Excellent.

Fantastic service. 4kg parcel sent from UK to Australia in only 5 working days. Picked up Tuesday and delivered on the Monday. Excellent value and fully trackable. Wouldn't use anyone else. Excellent.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Outstanding deliery service , 2nd to no-one

I had to arrange a pickup and deliery for a heavy item to be uplited in Kent and deliered to Glasgow I thought it would be difficult to arrange as i had to send the colletion labels to the seller and have enough time to allow for collection
I was being quoted ridiculous prices from some but Parcel Hero charged an affordable amount
The item was picked up at 2.30 on the day arranged and was delivered as advised to me 24 hrs later. Outstanding .
If you need anything delivered do yoursefl a favour and use Parcel Hero for delivery
You will not be disappointed
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

On price, on time.

performed better that Parcel Force
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service and fully traceable

Excellent communication from Raj who assisted me when I incorrectly entered the password
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

brilliant!

cheap, quick and very reliable!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Unique service

Apart from being reliable and quick, you can actually talk to a representative. You are not held in a long queue and the live chat is professional, helpful and in real time.
Whilst answering a question, the agent spoke to the carrier whilst I waited and give me the response straight away. Amazing.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Happy customer

Hi,

Good service - despite the cautions about the services out-sourced to other delivery companies being out of the control of Parcel Hero I was encouraged that I was able to get my pick-up and delivery within specific time ranges that I requested, i.e. a little more precise that the wide ranges offered at the point of sale.

I don't send stuff routinely but had to do two things recently - both were really well priced compared to the other quotes from the 'more recognised names', and then to my surprise it was the same companies that did the delivery.

Well done and thanks
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

CROOKS!

I sent a parcel in a standard box, I bought 10 of them and I have invoice confirming their measurements. I had sent four of them before with another different companies without any problems. The week after it was delivered I have an email "Dear valued customer,
We are writing to notify you that the dimensions you manifested to us for the above shipment was incorrect."
They don't bother to prove this, just say "Weight difference: 0.98 Kg, Cost difference: £9.10". The most amazing bit is "You don’t need to do anything further, the adjustment amount will be taken directly from the card you used to pay with."!!! What if they decide to charge me with another £100?
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Reliability is the word that comes to mind, when eating this company

Very reliable, and friendly. I certainly wouldn't hesitate to recommend friends using it. Could do with adding a pickup after working hours though.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick,reliable,top service

11:40 pm order 9:15 am next day pick up,delivered next day, great service must for everyone, ps cheap aswell ;)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Parcelhero offered a perfect service, they helped me to select the best service to suit my needs and followed up with a faultless collection and delivery.

I was very pleased with the service that I had from Parcelhero. From the beginning Parcelhero helped me choose the service that would best suit my needs and more importantly, my budget. It was very easy to use the online booking system, there was good clear instruction as what to do. The Paypal payment option made it so simple and more importantly - secure, it took that dread you feel when giving credit card details to a 'stranger' that you have just met on the telephone. Once the booking was completed and payment had been made the parcel documents came up on the screen of my PC for printing.
The actual service I was given by Parcelhero was OUTSTANDING.
The parcel was picked up in the UK at 13:30 and delivered to an address in Poland at 12:41 the NEXT DAY - a 23 hour service.
I will definitely be using Parcelhero again - and again. The service and prices are unequalled
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Professional with a friendly attitude as well as reliable

Recently i needed to send some puppy food formula to The Gambia at a Veterinary Clinic, i had no problems at all, from the driver who was very friendly and helpful to the time i was estimated it would get there (aprox 7 days) , which it did, all in perfect condition.
I thought the price was great and i will definitely use this service again.
Thank you for your good service
Marta Gil-Vaz
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

v /good 10/10

top class 10/10 10/10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

fantastic

Quick pickup and delivery
Will use again and recomend to my freinds
Thankyou very much
Well satisfied
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Amazing easy and very efficient.. have used 3 times and each time great.

This is a great service, very easy to use, no hassle and great price. Can't beat this service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Perfect from beginning to end

Parcel hero were the most efficient people to deal with and their prices could not be beaten anywhere.

ParcelHero Details

Heroic Customer Service & Care

At ParcelHero we absolutely love what we do, and we always go beyond the call of duty to help our customers. In fact, we are renowned for going that extra mile and our customer service is simply heroic! Not only does ParcelHero track your parcels for you - we also help resolve any delays in transit on your behalf. ParcelHero staff are always courteous, polite and ready to assist you.

Competitive Prices & Fast Transit Times

ParcelHero provides industry beating prices and fast transit times to 220 countries worldwide. Get 10% off your online quote today at www.parcelhero.com.

A delivery service you will LOVE!

ParcelHero offers a worldwide parcel delivery service that you can trust and rely on. We take pride in our services, and we love looking after our customers and their parcels. It's that simple!

About ParcelHero

ParcelHero is the UK's leading parcel delivery company. ParcelHero offers express, timed and economy parcel delivery services to the UK and over 220 countries worldwide, from the world's largest carriers; DHL, UPS and FedEx. Competitive prices, fast transit times, and good old-fashioned customer care means that we offer you a reliable courier service that you will simply LOVE.

Visit ParcelHero.com

Contact Information

Call us on: 0844 8804558
We live here: 1 Spruce House, Durham Wharf Drive,
TW8 8HR Brentford
United Kingdom

Category

ParcelHero.com is ranked 2 out of 51 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.