The service was excellent. The process was was all I would have wanted in most areas, so I'm not going to comment on all aspects.
Two possible improvements:
1 Charges accrue as you go through the ordering process, and not always clearly. 2 The collection was timed 9.00 - 18.00, so I stayed in all day, within earshot of the doorbell. Collection was 17.30. Some sort of 'windows' system would make a big difference. By 10.00 I had Christmas cards I needed to get in the post before the 17.00 collection.
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