booked on-line and easy to do, arranged following day for pick-up.
Picked up on time and delivered half way accross the country in 26hrs.
Easy to track on line and was never without accurate info on where my parcel was.
Would recomend to anyone.
I used ParcelHero to ship a 10 kg package from the UK to the states. It not only cost less than half what big-name shippers, the package arrived in TWO days! My only complaint is the pick-up window is exceedingly large. I could choose 9 am to 6 pm or noon to 6 pm. I was staying at a hotel and had to sit for five hours in the lobby waiting on the pickup. But I'm not sure that's the fault of ParcelHero.
I have used other couriers before but I have been very impressed by the updates on tracking and informing me that everything was fine!
I have had things go wrong before with other companies and with parcel hero you get a telephone number and an address so you know who your dealing with.
Well done very happy to trust you with my packages!!
I commissioned parcelhero to deliver an item for me and it has come back to bite me namely the pick up courier was UPS and the driver had an attitude problem and was reluctant to sign my pick up receipt anyway the parcel was delivered the following day this was no mean feat by the way taking pick up time and delivery time into the equation this was excellent service but the item being delivered sustained some damage to the control cables and apparently damage may have been caused internally(the item was a Panasonic VHS/DVD recorder/player in pristine condition less than 12 months old and very rarely used.) I informed the receiver I would report the damage to parcelhero which I did and they responded more or less immediately and they turned up at the receivers door to pick the item up but were refused collection apparently she decided just to keep the item as the damage did not appear too bad .Now she's claiming the damage may be worse than she thought not only that she has disposed of all the original packaging and attempted to repair the damaged items which I sent replacements for she was under the impression she would still qualify for a refund but I refuted this stating she had refused collection of the item for inspection and had disposed of all the related evidence therefore I could not claim for repairs/replacement against Parcelhero so I was not prepared to accept responsibility for this item anymore the item is apparently now going in for inspection/repair at the receivers own expense and if damage to the internal workings is causing the malfunction she will accept the responsibility this is the complete history of this incident caused when I sent a parcel by parcelhero the item was sturdily packed against mishandling but apparently not enough to stop the damage caused all I can say is I will not be sending anything by this courier again
I have only just started using Parcel Hero but everything I have sent has arrived quickly and in perfect condition.
Whether shipping to the UK or international they can beat just about anyone on price and service!
This was the first time I used the service, it was so easy to use. I filled in the address details, the size and weight of the parcel which produced an estimate of the costs. I confirmed I wanted to use the service, it even produce the printable label to put on the parcel. I then got a schedule of when and parcel would be picked up and delivered. Payment was by PayPal so every thing was automatic. I even received an email from ParcelHero when the parcel was delivered. Great service which I have since recommended to my Son.
i have recently received two packages from UK to here in Ireland it was a Tv and a Radio but both items are totally abused and damaged none of them are working and i don't know what to do please help, the delivery carrier was made by UPS but we booked through parcelHero i did trust it in the beginning but this what i get in the end damaged abused goods, and parcelHero is not responding to my emails
so if you ask me my experience it will be very poor and i will not recommend it to a friend thank you here are tracking code 1Z7E524X6843967482 and 1Z7E524X6843967428 thank you
The parcel was collected on time from a rural town in England UK by a pleasant courier who checked the documentation and asked for clarification regarding the content of the package because, he said, Customs would require more detail.
Parcel arrived safely in Los Angeles USA (in 3 days I think?) despite my having chosen an economy service. Very pleased and would use the service again.
The only disadvantage was the number of pages of printing required for labels and Customs and I wonder if this could be reduced in any way by an option of printing 2 labels to a page? I have no experience of other parcel deliveries to USA so unsure if this is the norm hence 5 stars.
I used ParcelHero as the reviews seemed to be very good and even though not as cheap as some couriers, I thought it would be a better service as the service used UPS as the courier. They collected easily from work and delivered promptly next working day (Monday) but the person who had received the item found it in pieces. It was frustrating as I had wrapped the item in bubblewrap, sponge foam, cardboard and covered in plastic wrapping so thinking it would be delivered in perfect condition but it was obviously manhandled. I won't be trusting my parcels again.
Excellent tracking data and parcel delivered as promised.
I used ParcelHero to send my possessions from England to the US. They gave me the best quote by far, and there were no hidden fees to deal with. The boxes were delivered 2 days ahead of schedule which was awesome. The only downside was the paperwork that was provided for U.S. Customs was declared obsolete/useless by customs, so the receiver of my boxes had to fill out multiple forms, and I was never notified of these issues. She ended up doing a lot more legwork than I did -- would have been good to know so I could have prepared her for the additional stress.
I have sent a parcel to italy, it is still held in a depot and no-one has contacted me and i still dont know whats happening.
Parcel Hero was recommended to my by a friend, and with a large parcel to be delivered to Australia I found them very helpful - Ray Ahmed particularly in responding to my emails, finding out information for me and telephoning me to let me know that it had been delivered etc.
Also Charlotte on the 'live chat' whilst I was filling out the shipping forms etc.
Very good service and will definitely use again and happy to recommend to others.
There is a time for complaining and there is a time for praising. I am glad to say that on this occasion it is time for praise of the highest order to ParcelHero for their service in collecting and then delivering my package. They collected it from my home in Ayrshire (west coast of Scotland) at 3.30pm one day and delivered it to another home in Dorset (south coast of England) at 2.30pm the next day. I was delighted not only at the speed of the service but also to know that the package (which contained glass) arrived at its destination completely undamaged. And according to my dear mother who is 89 years young she thought the van driver who uplifted the package at my home was "very nice indeed". What more can I say except well done ParcelHero. I look forward to using your company again.
fantastic service. Ontime. Good value. The tracking facility is great.
One thing to consider is that when the parcel is at the final local depot and shown as on delivery, introduce an opportunity to contact carriers to determine a more accurate end delivery time as opposed to a time slot of 8.00am to 6.00pm.
Overall a great service and one we shall use again.
Many thanks to all
I would have rated this as five star if it hadn't been for the fact that, when the parcel arrived in Paphos, Cyprus my daughter received a telephone call saying she had to collect it from the depot. Having paid for door to door service this seemed unreasonable. Having explained that she was unfamiliar with Paphos the parcel was then delivered to her home, so this seems to be an issue with the Cyprus agent. I still feel that this is a great way to send items that are needed quickly, as it takes a minimum of eight days by Royal Mail and this only took three working days.
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