I ordered a laptop battery, via the telephone and a few days later received an inkjet cartridge. The invoice inside the parcel plainly stated "Battery" I think there should be a system in place whereby companies should reimburse the customer for the cost and inconvenience of their mistakes. I probably spent about an hour in total on the telephone listening to annoying messages during the process of trying to sort this,as well as the cost and inconvenience of driving to my local town to post the item back. If they had to pay the customer for the inconvenience caused , they might review their own customer services and improve them accordingly.And never once during the five telephone conversations did I receive an apology.I wouldnt recommend this company to anyone.
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