Purchased a grill door for £93. Delivery was 7 hours late. Received no communication from them about this. DPD (the courier company Partmaster use) could not contact me about this either as Partmaster had given their number as a contact number not mine. Door was faulty. Collection didn't happen on the day I had arranged with a manager. I was lied to that collection couldn't happen due to the weather, DPD said that no booking had been made, all delivery and collections had happened as planned in my area on that day. Would not issue refund until item had been returned to Partmaster. Still awaiting a refund and after all this they are refusing a refund of the postage despite already saying that they had refunded it. Would only offer refund rather than replacement as requested as it was now out of stock. They said that they could order direct from the supplier but the price had gone up by £15 and I would have to pay the higher price! Some very rude staff, some incompetent and some helpful but ineffectual. Do not believe their returns information, this is not what I experienced. Very poor indeed, I will never use Partmaster again.
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