Not only did I receive the wrong item, invoiced to the wrong person, the returns label was never sent and I wasn't given a returns number. When I spoke to a second person I was told that it was a collectable item only - so the first person didn't have a clue what they were doing. When are these large organisations going to train their staff properly.
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Thank you for your feedback. I sincerely apologise for any inconvenience you may have been caused.
We pride ourselves on the experience we provide to our customers and would like the opportunity to resolve this as quickly as possible for you. I can confirm that a collection has been raised for 31st January 2014.
Your feedback is important to us and will be used to continue to improve our service in future for our customers.