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Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Six days to receive part on supposedly next day delivery

I ordered a door lock mechanism for a Vw Passat and selected Parts Master UK to purchase this item from. This was on a next day delivery, As this order was placed on the 27th Dec (Thursday Late a.m) I thought perhaps due to the Christmas period it might take two days instead of overnight, but nothing on the 29th Dec either, I e-mailed to try and find out what had happened . Subsequently I found that my order was processed and sent out on the 28th Dec at 1615 hour; nearly a day and a half later after the order. I was given a Consignment number for APC couriers and on checking locale. found that it had been delivered to the Poole depot at Hamworthy, on 29th Dec (Saturday morning). I rang the depot but was informed that they were closing up and that I could not collect. I therefore expected to receive this item on Monday the 31st Dec. But no this item eventually arrived at 11 am on the 2nd Jan, a total of 6 after initial order.To say I was disappointed is an understatement.
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