Paving Superstore reviews

Paving Superstore reviews

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About

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Review by confirmed purchaser

Need to improve in Delivery

It seems Company was acting as commission agents to other companies. As they haven't got stocks with them they contacted the seller company and delivery took nearly one week. Delivery was not as promised by the customer service assistant. At this instance delivery date was important to us as we are tied with other plans. Quality of the product seems good but can be confirmed in few months time when product was exposed to weather extremes.
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Review by confirmed purchaser

wow what a finish

decided to clear out an old shrub area and make a patio area. didn't want normal slabs so decided to get various sizes. Ordered a pack from paving super store. delivered on time and the driver was very organized and friendly. Bit worried about how to lay the slabs in a pattern and to my amazement there was a diagram in the pack showing you the best way. Would definitely recommend and use again.
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Review by confirmed purchaser

Excellent product, service and delivery

The order process was easy and clears use. The delivery was as stated. My husband was very impressed with the way the slabs were packaged. The palette was very robust and protected the slabs completely. There were no breakages and he found them easy to unload. All in all we are very happy with the quality of the service provided and would highly recommend. Thank you.
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Review by confirmed purchaser

Very good service and very pleased with the product

I ordered the mosaic Koi fish decorative paving with the surrounding buff stone and a squaring off kit which are separately price items. It's right outside our conservatory and many people have admired it. http://www.pavingsuperstore.co.uk/stonemarket-paving-manmade-millstone-920mm-koi-mosaic-paving-circle-861-p.asp
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Mrs Jacombs,

We're glad to hear the koi paving feature looks lovely in your garden. We would love to see some photographs if you have time!

Regards,

Paving Superstore
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Review by confirmed purchaser

thee staff on the phone were very friendly and helpful

Only problem I hadn't realized the type of delivery service. The four pallets were delivered on to road. Myself. Son and freind had to carry all slabs into driveway. I had a new hip last summer and have injured myself. That aside I love the slabs, more logistical problem, thought they would have been lifted. Over fence
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Mrs Fulton,

I'm pleased to hear that we were helpful. I'm sorry you found the delivery service was not as expected. We do our best to provide the right information prior to your acceptance of the order, such as showing how the delivery is made on the website and on the emailed confirmation of the order, as we know it won't suit everyone, but helps us to keep our prices down. Other options are always available, but invariably cost quite a bit more.
With summer just around the corner, we hope you enjoy your paving!

Regards,

Paving Superstore
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Review by confirmed purchaser

Reliable, flexible and good value

everything was great - excellent communication for time and method of delivery. I would happily buy from them again .
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Thank you Stephen for the lovely review! We appreciate it.

Regards,

Paving Superstore
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Review by confirmed purchaser

IMPRESSED

After ordering my paving I was a little worried when I had not heard anything regarding delivery, this was an oversight and they were ordered on thursday and delivered tuesday. The quality is impressive and they look alot more expensive than they are. Very happy indeed
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Mrs Phalp,

Brett is a good paving brand so I'm glad to hear you are pleased with the quality of the paving you ordered with us. Thank you for taking the time to write a review.

Regards,

Paving Superstore
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Review by confirmed purchaser

Sales staff good but delivery programming appalling.Three aborted calls on one order alone without any notice

I had three separate orders with the company.The first time, delivery was as informed.The other two did not turn up as we were told and this happened on three separate occasions ,and indeed did not receive notice the goods were not coming,we had to chase them ourselves to find outwhat was happening.

On these three occasions i had a workmen waiting to take delivery incurring me substantial cost.

Iwouldnt have gone back to them on the third occassion but wanted to ensure i was getting the same product.I wouldnt use them again.Their after sales staff were very uncooperative when i told them they should reimburse me for the wasted days of my staff waiting on site purely for the delivery
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Mr Mahoney,

I have checked into the issues you have raised and our records show that we held back on part of the order as you asked for it to be delivered in conjunction with another order. We had not yet booked a delivery date with you for this, however it seems your workmen were on site already. I apologise if there was some miscommunication which caused you any inconvenience.

Regards,

Paving Superstore
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Review by confirmed purchaser

quality goods

quality goods, good price, good delivery, very good
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Good to hear!

Regards,

Paving Superstore

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Review by confirmed purchaser

As described

This is a good site and a reliable store. They answer the phone, a big bonus, and deliver what they said they would when they said they would. What a pleasure. Very little hassle. Only reservation is the very low cost delivery method leaving one driver with inadequate equipment to deliver heavy loads. This is find if you have tarmac onto which it can be delivered but otherwise it is a borderline nightmare.
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Dr Lisansky,

Thank you for your kind review. With regards to haulage, we operate the same delivery service as all online retailers as this is the most cost-effective option for delivering heavy goods over a long distance. It doesn't suit everyone and this is why we specifically discuss the process with you prior to completing your order as it is essential that you have firm, level ground for delivery. We offer crane offload for larger orders where it becomes a cost-effective and often money saving alternative, however most people are not prepared to pay an extra £4-500 for an uprated delivery service on a couple of packs of paving. I hope this clarifies our rationale for using the process we do.

Regards

Paving Superstore
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Review by confirmed purchaser

Good value paving stones

I used the mixed-size paving for inside a new greenhouse and around the front of my home. It looks very attractive, and I like the texture that a riven finished provides.
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Review by confirmed purchaser

Quality product at a good price

I only have one complaint with my order and that is with the delivery. Ordering was fine and staff very helpful. I asked how it would be delivered and was told the delivery man would lower it from the lorry and wheel the crates onto my drive. However, the tools that the lorry driver had to use seemed inadequate for the weight of the crates of stone and as a result, one crate was lodged half into the road. This was not the drivers fault as the crates were old and rotten and too heavy for one man to manage safely in my opinion. My builder and I removed the paving stones by hand.
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Review by confirmed purchaser

excellent service at a competitive price, will use again.

Clear, detailed website, knowledgeable staff, wide product range. Could only be improved by selling part-pallet quantities.
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Mr Vine,


Thank you for your kind review. We do offer part-pallets on a good range of our products. These are displayed with a 'Split this Pack' icon. I hope this helps should you require any further paving in the future.

Kind regards,

Paving Superstore
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Review by confirmed purchaser

Will use them again

Order placement was easy. Instructions followed to the letter and delivery timely. No broken slates. Will use again.
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Review by confirmed purchaser

Very prompt and efficient service.

We were let down on dely by our first supplier, 3 weeks overdue and we needed the paving within a few days. I contacted paving superstore and found a similar if not better paving at roughly the same price. I ordered on a Thursday afternoon and 210 Sq MTS of paving was delivered by Monday lunchtime. Brilliant service, the sales people were so pleasant and helpful. Well done
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Review by confirmed purchaser

The lady I talked to was helpful and efficent and showed great interest.

The lady I talked to was helpful and efficent and showed great interest.
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Review by confirmed purchaser

Thoroughly recommend this company

I am amazed at how easy this paving order was. A really good price, delivery with no problems at all and much faster than expected. As I was not sure on the paving I wanted I was advised by very knowledgeable staff at Paving Superstore. It is great to have staff that actually know and understand the products they sell and the advice they gave me really helped and I am well thrilled with the choices made. I would recommend this company to anyone and will use them again when I decide to pave my front garden. You cannot go wrong with Paving Superstore and their quality well priced paving.
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Review by confirmed purchaser

DO NOT USE

We live in a building site and cannot access our property thanks to Paving Superstore

We ordered four packs of paving from Paving Superstore on 12 September. We were told they were not in stock and were told the new stock was due to arrive in the country on 3 October. We were told they could be delivered to us within a week after that. We accepted this.

That date came and went. We heard nothing. We contacted Paving Superstore. We were told "oh, it turned out that they weren't on that ship". We were not told whether Paving Superstore had intended to tell us this! We were given a new date for the next shipment – 17 October. We accepted this again.

That date arrived and this time we were contacted to confirm the slabs were in the country. We confirmed they would be delivered to us last Friday (25th October). We reminded them (having told them previously) that access to our property is through a roofed car port and we wanted the slabs to be placed in here so they did not block the street.

My father gave up his afternoon to take the delivery as we were not available that day. The lorry turned up. It was a standard lorry with total delivery equipment consisting of a tail lift and a hand-pushed truck. The sort of thing you might use, at a pinch, for delivering a washing machine with at least two men to do it. Entirely unsuitable for manoeuvring packs of stone weighing in excess of a tonne. With this there was no way that the packs could be loaded into our car port. Therefore they were left on the public pavement. The four packs were wider than our property entrance so one of them blocked our neighbour's drive. My father had to unload and dismantle this one by hand so that our neighbours could access their property.

We arrived home at the weekend to discover that the slabs were still safe on the pavement. However they were entirely the wrong slabs: sandstone instead of limestone; red instead of beige; thin and cheap instead of good quality; four identical packs instead of two different types.

We contacted Paving Superstore first thing Monday morning to arrange urgent collection of these incorrect slabs and to find out what had happened to ours. We were told they would be collected "hopefully later that day" and that they would look into where ours were. My wife works freelance and have to rearrange her clients to be at home that day; by the end of the day nobody had turned up. We called Paving Superstore again. We were told that somebody would come the next day to collect the wrong stock and the new stock would arrive, guaranteed by 10am on Wednesday, and that incidentally our correct ones were in Surrey.

On Tuesday we were both out because unlike, it appears, Paving Superstore or their delivery agents, we occasionally have to work for a living. Nonetheless my wife was called by "the driver" who said he was on his way. We arrived home that evening expecting to be able to get our car into our car port again. No - the wrong slabs were still there.

We called Paving Superstore first thing Wednesday morning. We were offered no further explanation but told somebody would come that day to collect them and our correct slabs would arrive, guaranteed by 10am. My wife rearranged her work again to be at home all day on Wednesday, except for 1 hour in the afternoon. We arranged for our builders to be on site; they did about 4 hours of work, but by 12noon had run out of things to do without the slabs, which still hadn’t arrived, so they left. By the end of the day nobody had turned up and we still had no real explanation called.

We also spoke to some builders on Wednesday who were doing work at our neighbour's house. They said that a lorry had indeed come on Tuesday while we were out, but was completely unequipped to pick up the heavy pack of slabs, with just a tail lift and a hand pushed truck. The builders had kindly offered to help the driver but even between them they were unable to get the slabs back onto the tail lift, as there is a lip which the truck couldn't make it up.


We contacted Paving Superstore and again no explanation was offered; they told us they would guarantee collection and delivery by 9am on Thursday.

This morning, a lorry turned up at 9.50am. The lorry driver said he had turned up yesterday (while my wife was out) but with only a tail lift and hand-pushed truck had been unable to load the slabs. Today, he turned up with, you guessed it, only a tail lift and a hand pushed truck. His lorry had our correct slabs on board but lacking equipment he couldn't load the wrong ones on, nor could he offload the correct ones, as the pavement is already full.

So he has now been to our house four times: once to deliver the wrong slabs on Friday. Once on Tuesday when builders offered to help. Once on Wednesday. Once today. Every time they have had nothing but a tail lift and a hand pushed truck. He didn't mention why he thought several cubic metres of stone would magically stop being heavy in between visits.

We still do not have our stones. We still have four packs of the wrong stones preventing us from properly accessing our property so our car is parked on the street elsewhere. We still have a patio layer who we have to keep rearranging and putting off and who now has other work to do such that we are stuck living in a building site for the forseeable future.

Paving Superstore have made three mistakes.

One: not telling us about the stones not being in the original shipment. Annoying but we can live with that.

Two: delivering entirely the wrong stones last week.

Three: using an UTTERLY incompetent delivery firm that is entirely unequipped for the job they are doing. And when this caused a problem, their only course of action appears to be to rinse and repeat and hope the problem magically solves itself. STONES ARE HEAVY. Stones that are heavy on one day, will continue being heavy the next day!

Do not use these people unless a) the stones you want are in stock, and b) you are prepared to unload every stone, by hand, from the back of the lorry at the time of delivery.

We await a resolution. In the meantime, Paving Superstore sent us a link inviting us to review them on TrustPilot, so here it is.
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Ms Gibson,

I am sorry to hear of the problems you encountered and would like to address these for you.
When you placed the order, the goods were on backorder as UK stock was depleted. The goods had already been shipped from India with an estimated docking date of 3rd October. No payment was taken from you and you were given the option of waiting for the stock to arrive which you accepted. A week beforehand, you were notified of delays to the goods arriving in the UK - this can occasionally happen as a result of weather conditions at sea or delays at customs. You chose to wait for the paving to arrive.

Unfortunately the goods were loaded incorrectly at the manufacturer's collection point and all four pallets were delivered to you on the Friday, however we were unaware of the problem until you advised us on the following Monday. Reloading four pallets back onto the vehicle with a pallet truck is not a straightforward process especially on a narrow road where the entire roadway would be blocked whilst the driver remains in position. Also you had unpackaged one pallet of goods preventing a simple reload. We therefore enlisted the help of a driver with a crane vehicle to reload the goods in order for the correct goods to be delivered to you.

With regards to your carport, this is not acceptable for our standard delivery service and had we have been notified, we would not have agreed to this. Our delivery method is clearly shown on our website and the description you have given within the review does not conform to the conditions we specify. We offer low prices on our paving as a result of offering an economical delivery method which will not suit every customer. We offer alternative delivery options with crane offload for an extra cost for occasions when our delivery conditions cannot be met by the customer.

It is unfortunate that a single loading error has been exacerbated by limited information on the delivery location and complete unloading and dismantling of the goods. The problem could have been resolved quickly had the latter not have occurred.

Regards,

Paving Superstore
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Review by confirmed purchaser

Unbeatable on price

We looked everywhere for the black limestone paving slabs and felt happy that although we were buying on line there was a contact and order telephone number. The lady on the phone was very helpful and get 10/10 for customer service.

The slabs arrived on time and although I didnt meet with the driver I spoke to him on the phone and again he was very helpful.

The product itself was not quite what I had expected after looking at the pictures on the internet so I must admit I was slightly dissapointed.

But now the patio is finished I am very happy with the end result.

Paving Superstore's Promise

QUICK DELIVERY

Paving Superstore offers fast delivery of paving across the UK. Most deliveries occur within 2-3 days of order. Delivery costs are included in the price you see - we only charge extra for more remote regions such as the Highlands of Scotland and the tip of Cornwall

QUALITY PAVING

Paving Superstore offers only major brands of paving from current brochures including paving from Marshalls, Bradstone, Natural Paving, Global Stone, Brett, Cemex, Pavestone, Strata and Stonemarket

LOW PRICES

Paving Superstore offers great prices on all leading brands of paving

FRIENDLY & HELPFUL

Paving Superstore's staff are here to offer you support at every step of the way, whether you need pre-sales advice or after-sales care, call us on 08458 332337 for friendly support

ETHICALLY SOURCED PAVING

All the manufacturers we work with subscribe to the ETI (the Ethical Trading Initiative) - a program set up to instil specific principles into the supply chain. These principles ensure that: -employment is freely chosen -child labour will not be used -discrimination shall not be practised -living wages are paid -employees are treated respectfully and fairly -safe and hygienic working conditions are provided -working hours are not excessive

About Paving Superstore

Paving Superstore is the only online store offering every major brand of paving for home delivery. Since its inception in 2007, it has aimed to offer an exceptionally broad range of paving with the focus upon price comparison between brands and similar products, enabling you to have the information available to make a well informed choice on the best product for your paving project. Paving Superstore is not biased towards any one brand and therefore you can be assured that you have the widest choice at the best possible prices across the UK. Paving Superstore is not limited to just paving slabs, it also offers walling, cobble setts and driveway blocks in addition to other building materials, so it's a one-stop shop for all your patio and driveway needs. As an added benefit, the customer service team at Paving Superstore is there to assist you at every step of the way. The outstanding support team is knowledgeable in all types of paving material and can offer advice to help you make the best decision for you.

Visit Paving Superstore

Contact Us

Call us on: 08458 332 337
We live here: Denmark Farm Barn
NR9 4EG Norwich
United Kingdom

Category

Paving Superstore is ranked 50 out of 84 in the category

PAVING SUPERSTORE GUARANTEE

Paving Superstore guarantees that all their products are new, first grade, quality materials from the leading manufacturers of paving

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