I am amazed at how easy this paving order was. A really good price, delivery with no problems at all and much faster than expected. As I was not sure on the paving I wanted I was advised by very knowledgeable staff at Paving Superstore. It is great to have staff that actually know and understand the products they sell and the advice they gave me really helped and I am well thrilled with the choices made. I would recommend this company to anyone and will use them again when I decide to pave my front garden. You cannot go wrong with Paving Superstore and their quality well priced paving.
We live in a building site and cannot access our property thanks to Paving Superstore
We ordered four packs of paving from Paving Superstore on 12 September. We were told they were not in stock and were told the new stock was due to arrive in the country on 3 October. We were told they could be delivered to us within a week after that. We accepted this.
That date came and went. We heard nothing. We contacted Paving Superstore. We were told "oh, it turned out that they weren't on that ship". We were not told whether Paving Superstore had intended to tell us this! We were given a new date for the next shipment – 17 October. We accepted this again.
That date arrived and this time we were contacted to confirm the slabs were in the country. We confirmed they would be delivered to us last Friday (25th October). We reminded them (having told them previously) that access to our property is through a roofed car port and we wanted the slabs to be placed in here so they did not block the street.
My father gave up his afternoon to take the delivery as we were not available that day. The lorry turned up. It was a standard lorry with total delivery equipment consisting of a tail lift and a hand-pushed truck. The sort of thing you might use, at a pinch, for delivering a washing machine with at least two men to do it. Entirely unsuitable for manoeuvring packs of stone weighing in excess of a tonne. With this there was no way that the packs could be loaded into our car port. Therefore they were left on the public pavement. The four packs were wider than our property entrance so one of them blocked our neighbour's drive. My father had to unload and dismantle this one by hand so that our neighbours could access their property.
We arrived home at the weekend to discover that the slabs were still safe on the pavement. However they were entirely the wrong slabs: sandstone instead of limestone; red instead of beige; thin and cheap instead of good quality; four identical packs instead of two different types.
We contacted Paving Superstore first thing Monday morning to arrange urgent collection of these incorrect slabs and to find out what had happened to ours. We were told they would be collected "hopefully later that day" and that they would look into where ours were. My wife works freelance and have to rearrange her clients to be at home that day; by the end of the day nobody had turned up. We called Paving Superstore again. We were told that somebody would come the next day to collect the wrong stock and the new stock would arrive, guaranteed by 10am on Wednesday, and that incidentally our correct ones were in Surrey.
On Tuesday we were both out because unlike, it appears, Paving Superstore or their delivery agents, we occasionally have to work for a living. Nonetheless my wife was called by "the driver" who said he was on his way. We arrived home that evening expecting to be able to get our car into our car port again. No - the wrong slabs were still there.
We called Paving Superstore first thing Wednesday morning. We were offered no further explanation but told somebody would come that day to collect them and our correct slabs would arrive, guaranteed by 10am. My wife rearranged her work again to be at home all day on Wednesday, except for 1 hour in the afternoon. We arranged for our builders to be on site; they did about 4 hours of work, but by 12noon had run out of things to do without the slabs, which still hadn’t arrived, so they left. By the end of the day nobody had turned up and we still had no real explanation called.
We also spoke to some builders on Wednesday who were doing work at our neighbour's house. They said that a lorry had indeed come on Tuesday while we were out, but was completely unequipped to pick up the heavy pack of slabs, with just a tail lift and a hand pushed truck. The builders had kindly offered to help the driver but even between them they were unable to get the slabs back onto the tail lift, as there is a lip which the truck couldn't make it up.
We contacted Paving Superstore and again no explanation was offered; they told us they would guarantee collection and delivery by 9am on Thursday.
This morning, a lorry turned up at 9.50am. The lorry driver said he had turned up yesterday (while my wife was out) but with only a tail lift and hand-pushed truck had been unable to load the slabs. Today, he turned up with, you guessed it, only a tail lift and a hand pushed truck. His lorry had our correct slabs on board but lacking equipment he couldn't load the wrong ones on, nor could he offload the correct ones, as the pavement is already full.
So he has now been to our house four times: once to deliver the wrong slabs on Friday. Once on Tuesday when builders offered to help. Once on Wednesday. Once today. Every time they have had nothing but a tail lift and a hand pushed truck. He didn't mention why he thought several cubic metres of stone would magically stop being heavy in between visits.
We still do not have our stones. We still have four packs of the wrong stones preventing us from properly accessing our property so our car is parked on the street elsewhere. We still have a patio layer who we have to keep rearranging and putting off and who now has other work to do such that we are stuck living in a building site for the forseeable future.
Paving Superstore have made three mistakes.
One: not telling us about the stones not being in the original shipment. Annoying but we can live with that.
Two: delivering entirely the wrong stones last week.
Three: using an UTTERLY incompetent delivery firm that is entirely unequipped for the job they are doing. And when this caused a problem, their only course of action appears to be to rinse and repeat and hope the problem magically solves itself. STONES ARE HEAVY. Stones that are heavy on one day, will continue being heavy the next day!
Do not use these people unless a) the stones you want are in stock, and b) you are prepared to unload every stone, by hand, from the back of the lorry at the time of delivery.
We await a resolution. In the meantime, Paving Superstore sent us a link inviting us to review them on TrustPilot, so here it is.
We looked everywhere for the black limestone paving slabs and felt happy that although we were buying on line there was a contact and order telephone number. The lady on the phone was very helpful and get 10/10 for customer service.
The slabs arrived on time and although I didnt meet with the driver I spoke to him on the phone and again he was very helpful.
The product itself was not quite what I had expected after looking at the pictures on the internet so I must admit I was slightly dissapointed.
But now the patio is finished I am very happy with the end result.
There were a few problems with the delivery company but matters were resolved quickly by the customer service department. A few slabs were damaged but were replaced quickly without any quibble. All-in-all I was very pleased with the service and value for money product that I received from the Paving Superstore.
Natural Paving product not quite quality of Bradstone but good value. Delivery almost had to be abandoned. Pallet presumably placed on vehicle at 90° by fork lift but broken timbers prevented insertion of delivery vehicle hydraulic trolley. Only after much effort, and risk of damage to paving, by driver & myself managed to raise 1T of stone sufficiently to remove from vehicle. Thanks to driver not so much to Paving Superstore.
I had a really good experience buying black slate with them and they always rang back when they said they would. The deivery came on time in good condition and the staff were very helpful.
Having viewed many sites to find a product to suit my needs it was here at Paving Superstore all the time, and at a 'bargain' price! The product was better than expected supported by a first class simple ordering service and back up. Kept accurately informed of delivery date etc. Delivery pleasantly done. Would not hesitate to recommend and/or use again.
I ordered a 4m stone circle form Paving Superstore. Their staff were extremely helpful and efficient. Delivery driver pleasant and delivered on time, even rang me to confirm time! Would definitely recommend company and will use again! A pleasure to do business with-wish every company was the same!
Didn't have such a problem with the Oxford Tudor range of stone this time as last time - last time more than 11 of the stones were broken which delayed their laying. However, their replacement was quick with no fuss. I'm pleased to report no breakages on this occasion and delivery was precise and efficient. Customer services are excellent. Would recommend this supplier to anyone.
Ordered a couple of times now from Paving superstore and would definitely use again , extremely helpfully and delivery spot on which is so important in business. Very helpful and knowledgable staff as well. Would highly recommend and will definitely use agin.
It was a bit of a struggle to find some natural stone paving that met my requirements and was actually in stock but got there eventually. I asked for the delivery to be done with a hiab (crane) truck. The driver used the crane to lift the 6 wooden crates over my 6 foot fence directly into the garden. There was a lamppost on his side of the fence which meant he had to reposition his truck 3 times to get all the paving into my garden. The repositioning was quite a job as he had to lower the crane, climb off the truck, remove the wooden stabilisers, then get into the cab and drive forward a bit. This driver was excellent and was so good about all the hassle. I'd order from PSS again.
I was amazed at the speed of delivery, the quality of the paving circle I had ordered and the price- totally gobsmacked. I should be sent to prison for stealing at these prices. They are friendly people on the phone too, no stroppy call centre, they answered my questions and I was totally reassured I was buying the right item from the right people.
A good helpful service, professional throughout, good delivery distribution, and a quality product. For me, they made light work of a potential minefield. I would recommend them without reservation upon this experience.
Its a good site, plenty of choice at the right price. Delivery was within 48hrs, on a moffit forklift as requested. There was a problem with a black fossilization in the sandstone. Paving superstore intervened on my behalf and the paving that had it, was replaced.
It was so easy! I ordered online, the website was very clear...The products were much more reasonable than on other sites and yet when it arrived the quality was not compromised.
Delivery was swift and the driver could not do more to help.
My landscaper commented on the quality of the product and the lack of broken or unusable slabs.
Every step of the way was superb and I'd defintely use Paving Superstore for my next garden project.
Sorted out our order quickly and arranged delivery to suit us. All worked perfectly.
Easy to get in contact and speak to someone (the delivery truck had a bit of an accident down the road so we needed to give details to the third party).
All in all very satisfied and would recommend!
An effective website for choice of product.
Friendly knowledgeable staff to assist with enquiries.
Delivered to site on time by a delivery firm who made best use of storage area.
The customer service people were very helpful and efficient. The delivery driver was not. I the end my husband ended up having to take the pallet off and organise the lifting after the paving slabs had been placed at the furthest point from the door behind many other deliveries. The colour of the slabs is much pinker than on the website which is disappointing but can not afford to send them back.
Got the paving slabs that we were looking for online and delivered to our drive. Couldn't find any similar slabs locally for a better price. There were no breakages apart from the odd corner. Would thoroughly recommend these suppliers.
Paving Superstore did everything to ensure paving slabs arrived in time for work to start on my garden. They were always friendly and helpful on the phone, and nothing was too much trouble.
Very pleased with quality of product and Cherie was very helpful on the phone
Service all great until delivery came on a tail lift with a pallet truck load weighing 2 ton 1 small driver and me had to call for 3 more people just to move truck damaged 1 water lid and 1 bt lid.
Other than that Perfect!
I ordered the Pavestone riven sandstone mixed size pack (rippon).I am extremely happy with this service from start to finish. I needed a rapid delivery date and the staff assisted and achieved the requested date.
On delivery the 3 creates (3 x 20.7m) were well packed and in good condition.Upon unloading and carrying the slabs round to the garden i only found one slab with a corner missing which i felt was really good considering the journey distance and time the slabs had come from.
My builder also commented that they were the best sandstone slabs he's ever laid.I would highly recommend this company to anyone looking to order in the future.I will definatly use again.
I had to have pavers the next day as team of workers were leaving at the end of the day and Paving superstore went out of their way to get them to me keeping me informed as to progress of the delivery. excellent service!!!
Seen these guys on the web , rang em up and asked about a circle kit.Very impressed , ordered it over the phone and couple of days later phoned again and ordered one more.I think they are very reasonably priced.Delivery was very fast and I was updated by phone every step of the way on how my order was going . On the day of delivery phoned me again and turned up outside my house bang on time. Great stuff would deff recommend and buy again if needed.
I found my experience of purchasing my paving from pavingsuperstore.co.uk an absolute piece of cake. The tele operator was well informed and made a decision with regards to the price discounting.
Delivery was bang on
Will use again
An excellent service. The quality of the natural stones is very high and makes the property look nice and outstanding. Neighbors fell in love with the area in front of the house covered with those slabs. The improvement added value to the property. The price was good in comparison to prices for similar slabs.
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