A good helpful service, professional throughout, good delivery distribution, and a quality product. For me, they made light work of a potential minefield. I would recommend them without reservation upon this experience.
Its a good site, plenty of choice at the right price. Delivery was within 48hrs, on a moffit forklift as requested. There was a problem with a black fossilization in the sandstone. Paving superstore intervened on my behalf and the paving that had it, was replaced.
It was so easy! I ordered online, the website was very clear...The products were much more reasonable than on other sites and yet when it arrived the quality was not compromised.
Delivery was swift and the driver could not do more to help.
My landscaper commented on the quality of the product and the lack of broken or unusable slabs.
Every step of the way was superb and I'd defintely use Paving Superstore for my next garden project.
Sorted out our order quickly and arranged delivery to suit us. All worked perfectly.
Easy to get in contact and speak to someone (the delivery truck had a bit of an accident down the road so we needed to give details to the third party).
All in all very satisfied and would recommend!
An effective website for choice of product.
Friendly knowledgeable staff to assist with enquiries.
Delivered to site on time by a delivery firm who made best use of storage area.
The customer service people were very helpful and efficient. The delivery driver was not. I the end my husband ended up having to take the pallet off and organise the lifting after the paving slabs had been placed at the furthest point from the door behind many other deliveries. The colour of the slabs is much pinker than on the website which is disappointing but can not afford to send them back.
Got the paving slabs that we were looking for online and delivered to our drive. Couldn't find any similar slabs locally for a better price. There were no breakages apart from the odd corner. Would thoroughly recommend these suppliers.
Paving Superstore did everything to ensure paving slabs arrived in time for work to start on my garden. They were always friendly and helpful on the phone, and nothing was too much trouble.
Very pleased with quality of product and Cherie was very helpful on the phone
Service all great until delivery came on a tail lift with a pallet truck load weighing 2 ton 1 small driver and me had to call for 3 more people just to move truck damaged 1 water lid and 1 bt lid.
Other than that Perfect!
I ordered the Pavestone riven sandstone mixed size pack (rippon).I am extremely happy with this service from start to finish. I needed a rapid delivery date and the staff assisted and achieved the requested date.
On delivery the 3 creates (3 x 20.7m) were well packed and in good condition.Upon unloading and carrying the slabs round to the garden i only found one slab with a corner missing which i felt was really good considering the journey distance and time the slabs had come from.
My builder also commented that they were the best sandstone slabs he's ever laid.I would highly recommend this company to anyone looking to order in the future.I will definatly use again.
I had to have pavers the next day as team of workers were leaving at the end of the day and Paving superstore went out of their way to get them to me keeping me informed as to progress of the delivery. excellent service!!!
Seen these guys on the web , rang em up and asked about a circle kit.Very impressed , ordered it over the phone and couple of days later phoned again and ordered one more.I think they are very reasonably priced.Delivery was very fast and I was updated by phone every step of the way on how my order was going . On the day of delivery phoned me again and turned up outside my house bang on time. Great stuff would deff recommend and buy again if needed.
I found my experience of purchasing my paving from pavingsuperstore.co.uk an absolute piece of cake. The tele operator was well informed and made a decision with regards to the price discounting.
Delivery was bang on
Will use again
An excellent service. The quality of the natural stones is very high and makes the property look nice and outstanding. Neighbors fell in love with the area in front of the house covered with those slabs. The improvement added value to the property. The price was good in comparison to prices for similar slabs.
Really good person on 'phone with sense of humour. Nothing was too much trouble , everything arrived when promised. In all a pleasant & 'as-it-should-be' transaction.
Have just remembered that it was Cheree(?) who dealt with my order I think, so special thanks to her.
I know it can be a risky business buying off the internet but you can be 100% confident buying from the Paving Superstore - I cannot speak highly enough of them. The ordering, payment and delivery were all swift. The 'sleepers' I purchased look exactly like the real thing-the advantages being that they are not as slippy as wooden ones when wet and of course won't rot!
I needed a large quantity of stone to lay a patio in my garden. The Paving Superstore website was invaluable for helping me decide what type of stone and colour would look best. I ordered a large mixed size paving pack and a diamond circle with squaring kit in Sandstone Classicstone 'Lakeland'. The delivery was pre-arranged by phone call from the company and it arrived on the arranged day. Out of all the stone I ordered only one piece was broken and piece had been cut upside down, in the paving pack, which was of no consequence as I had ordered slightly more stone than I needed to allow for any breakages. I did not contact the company about these 2 pieces of stone so they did not have the opportunity to respond about them, but in my previous dealings with them during the ordering and delivery process I have no reason whatever to think that their response would have been less than helpful. I only wish I had an even bigger garden, because it looks so beautiful I would buy some more from them! It was so much cheaper to buy than other online companies I looked at and was so much easier to order than visiting a builders merchant. I am a very happy customer
Very pleased with the Natural Stone paving that we received. They were nice helpful people to deal with, and delivered quickly (next day). The price was good and we are very pleased with the look of our natural stone paving.
Once again paving superstore has, from the initial telephone call, proved to be outstanding in their customer service, the execution
of my order and delivery time. I rate this company highly, and would and have recommmended them to others.
If you want the widest choice of stone, a good price, efficient service and prompt delivery, look no further than paving superstore. Sheree in particular in customer services is excellent - I don't know how much she is paid, but she deserves a bonus!! Only real problem is delivery - in my case, 2,500 kg of sandstone arrived in an ordinary delivery lorry - all that the driver had to offload the load was a small hand pump truck. Even with two of us, he pulling and me pushing it was a huge struggle to offload the stone. if I hadn't been able to help, he would have had to return to the depot. This needs to be sorted!
delivery within a few days;
customer service that listens to you AND offers solutions, as opposed to following a script;
that's all you need to be a satisfied customer, and yet so many get it so terribly wrong !
also, very reasonable prices and a wide array to choose from
The haulier delivering the slabs had issue as the pallet of slabs weighed more then the tail lift could handle.
As a result they didn't deliver on the correct day, and when they did deliver, the driver was reluctant to make the drop.
As a result I had to get on the vehicle and hand ball the slabs off, to a point where the tail lift would take the remainder.
Surely Paving Superstore should use hauliers that can provide the correct service.
To reply as a company, please log in to your business account.