Paving Superstore reviews

Paving Superstore reviews

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8.6
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Review by confirmed purchaser

As described

This is a good site and a reliable store. They answer the phone, a big bonus, and deliver what they said they would when they said they would. What a pleasure. Very little hassle. Only reservation is the very low cost delivery method leaving one driver with inadequate equipment to deliver heavy loads. This is find if you have tarmac onto which it can be delivered but otherwise it is a borderline nightmare.
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Dr Lisansky,

Thank you for your kind review. With regards to haulage, we operate the same delivery service as all online retailers as this is the most cost-effective option for delivering heavy goods over a long distance. It doesn't suit everyone and this is why we specifically discuss the process with you prior to completing your order as it is essential that you have firm, level ground for delivery. We offer crane offload for larger orders where it becomes a cost-effective and often money saving alternative, however most people are not prepared to pay an extra £4-500 for an uprated delivery service on a couple of packs of paving. I hope this clarifies our rationale for using the process we do.

Regards

Paving Superstore
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Review by confirmed purchaser

Good value paving stones

I used the mixed-size paving for inside a new greenhouse and around the front of my home. It looks very attractive, and I like the texture that a riven finished provides.
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Review by confirmed purchaser

Quality product at a good price

I only have one complaint with my order and that is with the delivery. Ordering was fine and staff very helpful. I asked how it would be delivered and was told the delivery man would lower it from the lorry and wheel the crates onto my drive. However, the tools that the lorry driver had to use seemed inadequate for the weight of the crates of stone and as a result, one crate was lodged half into the road. This was not the drivers fault as the crates were old and rotten and too heavy for one man to manage safely in my opinion. My builder and I removed the paving stones by hand.
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Review by confirmed purchaser

excellent service at a competitive price, will use again.

Clear, detailed website, knowledgeable staff, wide product range. Could only be improved by selling part-pallet quantities.
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Mr Vine,


Thank you for your kind review. We do offer part-pallets on a good range of our products. These are displayed with a 'Split this Pack' icon. I hope this helps should you require any further paving in the future.

Kind regards,

Paving Superstore
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Review by confirmed purchaser

Will use them again

Order placement was easy. Instructions followed to the letter and delivery timely. No broken slates. Will use again.
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Review by confirmed purchaser

Very prompt and efficient service.

We were let down on dely by our first supplier, 3 weeks overdue and we needed the paving within a few days. I contacted paving superstore and found a similar if not better paving at roughly the same price. I ordered on a Thursday afternoon and 210 Sq MTS of paving was delivered by Monday lunchtime. Brilliant service, the sales people were so pleasant and helpful. Well done
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Review by confirmed purchaser

The lady I talked to was helpful and efficent and showed great interest.

The lady I talked to was helpful and efficent and showed great interest.
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Review by confirmed purchaser

Thoroughly recommend this company

I am amazed at how easy this paving order was. A really good price, delivery with no problems at all and much faster than expected. As I was not sure on the paving I wanted I was advised by very knowledgeable staff at Paving Superstore. It is great to have staff that actually know and understand the products they sell and the advice they gave me really helped and I am well thrilled with the choices made. I would recommend this company to anyone and will use them again when I decide to pave my front garden. You cannot go wrong with Paving Superstore and their quality well priced paving.
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Review by confirmed purchaser

DO NOT USE

We live in a building site and cannot access our property thanks to Paving Superstore

We ordered four packs of paving from Paving Superstore on 12 September. We were told they were not in stock and were told the new stock was due to arrive in the country on 3 October. We were told they could be delivered to us within a week after that. We accepted this.

That date came and went. We heard nothing. We contacted Paving Superstore. We were told "oh, it turned out that they weren't on that ship". We were not told whether Paving Superstore had intended to tell us this! We were given a new date for the next shipment – 17 October. We accepted this again.

That date arrived and this time we were contacted to confirm the slabs were in the country. We confirmed they would be delivered to us last Friday (25th October). We reminded them (having told them previously) that access to our property is through a roofed car port and we wanted the slabs to be placed in here so they did not block the street.

My father gave up his afternoon to take the delivery as we were not available that day. The lorry turned up. It was a standard lorry with total delivery equipment consisting of a tail lift and a hand-pushed truck. The sort of thing you might use, at a pinch, for delivering a washing machine with at least two men to do it. Entirely unsuitable for manoeuvring packs of stone weighing in excess of a tonne. With this there was no way that the packs could be loaded into our car port. Therefore they were left on the public pavement. The four packs were wider than our property entrance so one of them blocked our neighbour's drive. My father had to unload and dismantle this one by hand so that our neighbours could access their property.

We arrived home at the weekend to discover that the slabs were still safe on the pavement. However they were entirely the wrong slabs: sandstone instead of limestone; red instead of beige; thin and cheap instead of good quality; four identical packs instead of two different types.

We contacted Paving Superstore first thing Monday morning to arrange urgent collection of these incorrect slabs and to find out what had happened to ours. We were told they would be collected "hopefully later that day" and that they would look into where ours were. My wife works freelance and have to rearrange her clients to be at home that day; by the end of the day nobody had turned up. We called Paving Superstore again. We were told that somebody would come the next day to collect the wrong stock and the new stock would arrive, guaranteed by 10am on Wednesday, and that incidentally our correct ones were in Surrey.

On Tuesday we were both out because unlike, it appears, Paving Superstore or their delivery agents, we occasionally have to work for a living. Nonetheless my wife was called by "the driver" who said he was on his way. We arrived home that evening expecting to be able to get our car into our car port again. No - the wrong slabs were still there.

We called Paving Superstore first thing Wednesday morning. We were offered no further explanation but told somebody would come that day to collect them and our correct slabs would arrive, guaranteed by 10am. My wife rearranged her work again to be at home all day on Wednesday, except for 1 hour in the afternoon. We arranged for our builders to be on site; they did about 4 hours of work, but by 12noon had run out of things to do without the slabs, which still hadn’t arrived, so they left. By the end of the day nobody had turned up and we still had no real explanation called.

We also spoke to some builders on Wednesday who were doing work at our neighbour's house. They said that a lorry had indeed come on Tuesday while we were out, but was completely unequipped to pick up the heavy pack of slabs, with just a tail lift and a hand pushed truck. The builders had kindly offered to help the driver but even between them they were unable to get the slabs back onto the tail lift, as there is a lip which the truck couldn't make it up.


We contacted Paving Superstore and again no explanation was offered; they told us they would guarantee collection and delivery by 9am on Thursday.

This morning, a lorry turned up at 9.50am. The lorry driver said he had turned up yesterday (while my wife was out) but with only a tail lift and hand-pushed truck had been unable to load the slabs. Today, he turned up with, you guessed it, only a tail lift and a hand pushed truck. His lorry had our correct slabs on board but lacking equipment he couldn't load the wrong ones on, nor could he offload the correct ones, as the pavement is already full.

So he has now been to our house four times: once to deliver the wrong slabs on Friday. Once on Tuesday when builders offered to help. Once on Wednesday. Once today. Every time they have had nothing but a tail lift and a hand pushed truck. He didn't mention why he thought several cubic metres of stone would magically stop being heavy in between visits.

We still do not have our stones. We still have four packs of the wrong stones preventing us from properly accessing our property so our car is parked on the street elsewhere. We still have a patio layer who we have to keep rearranging and putting off and who now has other work to do such that we are stuck living in a building site for the forseeable future.

Paving Superstore have made three mistakes.

One: not telling us about the stones not being in the original shipment. Annoying but we can live with that.

Two: delivering entirely the wrong stones last week.

Three: using an UTTERLY incompetent delivery firm that is entirely unequipped for the job they are doing. And when this caused a problem, their only course of action appears to be to rinse and repeat and hope the problem magically solves itself. STONES ARE HEAVY. Stones that are heavy on one day, will continue being heavy the next day!

Do not use these people unless a) the stones you want are in stock, and b) you are prepared to unload every stone, by hand, from the back of the lorry at the time of delivery.

We await a resolution. In the meantime, Paving Superstore sent us a link inviting us to review them on TrustPilot, so here it is.
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Ms Gibson,

I am sorry to hear of the problems you encountered and would like to address these for you.
When you placed the order, the goods were on backorder as UK stock was depleted. The goods had already been shipped from India with an estimated docking date of 3rd October. No payment was taken from you and you were given the option of waiting for the stock to arrive which you accepted. A week beforehand, you were notified of delays to the goods arriving in the UK - this can occasionally happen as a result of weather conditions at sea or delays at customs. You chose to wait for the paving to arrive.

Unfortunately the goods were loaded incorrectly at the manufacturer's collection point and all four pallets were delivered to you on the Friday, however we were unaware of the problem until you advised us on the following Monday. Reloading four pallets back onto the vehicle with a pallet truck is not a straightforward process especially on a narrow road where the entire roadway would be blocked whilst the driver remains in position. Also you had unpackaged one pallet of goods preventing a simple reload. We therefore enlisted the help of a driver with a crane vehicle to reload the goods in order for the correct goods to be delivered to you.

With regards to your carport, this is not acceptable for our standard delivery service and had we have been notified, we would not have agreed to this. Our delivery method is clearly shown on our website and the description you have given within the review does not conform to the conditions we specify. We offer low prices on our paving as a result of offering an economical delivery method which will not suit every customer. We offer alternative delivery options with crane offload for an extra cost for occasions when our delivery conditions cannot be met by the customer.

It is unfortunate that a single loading error has been exacerbated by limited information on the delivery location and complete unloading and dismantling of the goods. The problem could have been resolved quickly had the latter not have occurred.

Regards,

Paving Superstore
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Review by confirmed purchaser

Unbeatable on price

We looked everywhere for the black limestone paving slabs and felt happy that although we were buying on line there was a contact and order telephone number. The lady on the phone was very helpful and get 10/10 for customer service.

The slabs arrived on time and although I didnt meet with the driver I spoke to him on the phone and again he was very helpful.

The product itself was not quite what I had expected after looking at the pictures on the internet so I must admit I was slightly dissapointed.

But now the patio is finished I am very happy with the end result.
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Review by confirmed purchaser

High standard of customer service

There were a few problems with the delivery company but matters were resolved quickly by the customer service department. A few slabs were damaged but were replaced quickly without any quibble. All-in-all I was very pleased with the service and value for money product that I received from the Paving Superstore.
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Review by confirmed purchaser

Broken Pallet

Natural Paving product not quite quality of Bradstone but good value. Delivery almost had to be abandoned. Pallet presumably placed on vehicle at 90° by fork lift but broken timbers prevented insertion of delivery vehicle hydraulic trolley. Only after much effort, and risk of damage to paving, by driver & myself managed to raise 1T of stone sufficiently to remove from vehicle. Thanks to driver not so much to Paving Superstore.
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Review by confirmed purchaser

Very helpful staff and quick delivery

I had a really good experience buying black slate with them and they always rang back when they said they would. The deivery came on time in good condition and the staff were very helpful.
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Excellent competent service and product.

Having viewed many sites to find a product to suit my needs it was here at Paving Superstore all the time, and at a 'bargain' price! The product was better than expected supported by a first class simple ordering service and back up. Kept accurately informed of delivery date etc. Delivery pleasantly done. Would not hesitate to recommend and/or use again.
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Mr Wright,

Thank you for your lovely report of our services, products and prices. We do our best to offer a great range of products at good value prices and we're glad to know it's appreciated! We hope you enjoy your paving!

Kind regards,

Paving Superstore
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great value good looking tiles

These were the cheapest I could find on line so always worry about what they will look like in the flesh but look fab. All delievered quickly too
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Review by confirmed purchaser

Fantastic product and fantastic company!

I ordered a 4m stone circle form Paving Superstore. Their staff were extremely helpful and efficient. Delivery driver pleasant and delivered on time, even rang me to confirm time! Would definitely recommend company and will use again! A pleasure to do business with-wish every company was the same!
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Review by confirmed purchaser

This is my third purchase from Paviing Superstore - no regrets, stones are lovely and all now in place.

Didn't have such a problem with the Oxford Tudor range of stone this time as last time - last time more than 11 of the stones were broken which delayed their laying. However, their replacement was quick with no fuss. I'm pleased to report no breakages on this occasion and delivery was precise and efficient. Customer services are excellent. Would recommend this supplier to anyone.
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Review by confirmed purchaser

Wonders of paving

Ordered a couple of times now from Paving superstore and would definitely use again , extremely helpfully and delivery spot on which is so important in business. Very helpful and knowledgable staff as well. Would highly recommend and will definitely use agin.
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Mr Wale,

Thank you for sparing the time to review our company and I'm glad we have offered you a consistent level of service.

Kind regards,

Paving Superstore
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Review by confirmed purchaser

Superb delivery driver

It was a bit of a struggle to find some natural stone paving that met my requirements and was actually in stock but got there eventually. I asked for the delivery to be done with a hiab (crane) truck. The driver used the crane to lift the 6 wooden crates over my 6 foot fence directly into the garden. There was a lamppost on his side of the fence which meant he had to reposition his truck 3 times to get all the paving into my garden. The repositioning was quite a job as he had to lower the crane, climb off the truck, remove the wooden stabilisers, then get into the cab and drive forward a bit. This driver was excellent and was so good about all the hassle. I'd order from PSS again.
pavingsuperstore.co.uk

Reply from pavingsuperstore.co.uk

Dear Mr Cain,

Thank you for your kind comments - we will pass on your feedback to our delivery company

Kind regards

Paving Superstore

Paving Superstore's Promise

QUICK DELIVERY

Paving Superstore offers fast delivery of paving across the UK. Most deliveries occur within 2-3 days of order. Delivery costs are included in the price you see - we only charge extra for more remote regions such as the Highlands of Scotland and the tip of Cornwall

QUALITY PAVING

Paving Superstore offers only major brands of paving from current brochures including paving from Marshalls, Bradstone, Natural Paving, Global Stone, Brett, Cemex, Pavestone, Strata and Stonemarket

LOW PRICES

Paving Superstore offers great prices on all leading brands of paving

FRIENDLY & HELPFUL

Paving Superstore's staff are here to offer you support at every step of the way, whether you need pre-sales advice or after-sales care, call us on 08458 332337 for friendly support

ETHICALLY SOURCED PAVING

All the manufacturers we work with subscribe to the ETI (the Ethical Trading Initiative) - a program set up to instil specific principles into the supply chain. These principles ensure that: -employment is freely chosen -child labour will not be used -discrimination shall not be practised -living wages are paid -employees are treated respectfully and fairly -safe and hygienic working conditions are provided -working hours are not excessive

About Paving Superstore

Paving Superstore is the only online store offering every major brand of paving for home delivery. Since its inception in 2007, it has aimed to offer an exceptionally broad range of paving with the focus upon price comparison between brands and similar products, enabling you to have the information available to make a well informed choice on the best product for your paving project. Paving Superstore is not biased towards any one brand and therefore you can be assured that you have the widest choice at the best possible prices across the UK. Paving Superstore is not limited to just paving slabs, it also offers walling, cobble setts and driveway blocks in addition to other building materials, so it's a one-stop shop for all your patio and driveway needs. As an added benefit, the customer service team at Paving Superstore is there to assist you at every step of the way. The outstanding support team is knowledgeable in all types of paving material and can offer advice to help you make the best decision for you.

Visit Paving Superstore

Contact Us

Call us on: 08458 332 337
We live here: Denmark Farm Barn
NR9 4EG Norwich
United Kingdom

Category

Paving Superstore is ranked 49 out of 84 in the category

PAVING SUPERSTORE GUARANTEE

Paving Superstore guarantees that all their products are new, first grade, quality materials from the leading manufacturers of paving

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