Really good person on 'phone with sense of humour. Nothing was too much trouble , everything arrived when promised. In all a pleasant & 'as-it-should-be' transaction.
Have just remembered that it was Cheree(?) who dealt with my order I think, so special thanks to her.
I know it can be a risky business buying off the internet but you can be 100% confident buying from the Paving Superstore - I cannot speak highly enough of them. The ordering, payment and delivery were all swift. The 'sleepers' I purchased look exactly like the real thing-the advantages being that they are not as slippy as wooden ones when wet and of course won't rot!
I needed a large quantity of stone to lay a patio in my garden. The Paving Superstore website was invaluable for helping me decide what type of stone and colour would look best. I ordered a large mixed size paving pack and a diamond circle with squaring kit in Sandstone Classicstone 'Lakeland'. The delivery was pre-arranged by phone call from the company and it arrived on the arranged day. Out of all the stone I ordered only one piece was broken and piece had been cut upside down, in the paving pack, which was of no consequence as I had ordered slightly more stone than I needed to allow for any breakages. I did not contact the company about these 2 pieces of stone so they did not have the opportunity to respond about them, but in my previous dealings with them during the ordering and delivery process I have no reason whatever to think that their response would have been less than helpful. I only wish I had an even bigger garden, because it looks so beautiful I would buy some more from them! It was so much cheaper to buy than other online companies I looked at and was so much easier to order than visiting a builders merchant. I am a very happy customer
Very pleased with the Natural Stone paving that we received. They were nice helpful people to deal with, and delivered quickly (next day). The price was good and we are very pleased with the look of our natural stone paving.
Once again paving superstore has, from the initial telephone call, proved to be outstanding in their customer service, the execution
of my order and delivery time. I rate this company highly, and would and have recommmended them to others.
If you want the widest choice of stone, a good price, efficient service and prompt delivery, look no further than paving superstore. Sheree in particular in customer services is excellent - I don't know how much she is paid, but she deserves a bonus!! Only real problem is delivery - in my case, 2,500 kg of sandstone arrived in an ordinary delivery lorry - all that the driver had to offload the load was a small hand pump truck. Even with two of us, he pulling and me pushing it was a huge struggle to offload the stone. if I hadn't been able to help, he would have had to return to the depot. This needs to be sorted!
delivery within a few days;
customer service that listens to you AND offers solutions, as opposed to following a script;
that's all you need to be a satisfied customer, and yet so many get it so terribly wrong !
also, very reasonable prices and a wide array to choose from
The haulier delivering the slabs had issue as the pallet of slabs weighed more then the tail lift could handle.
As a result they didn't deliver on the correct day, and when they did deliver, the driver was reluctant to make the drop.
As a result I had to get on the vehicle and hand ball the slabs off, to a point where the tail lift would take the remainder.
Surely Paving Superstore should use hauliers that can provide the correct service.
Kadapha paving was in stock and available for speedy delivery. The people I spoke to were all very efficient and knowledgeable about the products. My only niggle was with the attitude of the man at the delivery company (I think they are subcontracted) who wasn't so helpful about using the smaller size delivery lorry to deliver into our very tight cul de sac, despite this being clearly documented on the paperwork. But the paving arrived in good condition and looks great. Didn't find another site that had the range of sizes that Paving Superstore offered or could deliver as quickly.
Very helpful staff during the ordering process, email confirmation, and delivery on time. Also, excellent prices.
We had one niggle with a few broken slabs, and email correspondence could have been better post-sales, but these have been replaced without question and are fine.
Would definitely recommend, and we will buy from Paving Superstore again if/when we next need sandstone slabs.
I made an ordering error - as the picture of product on website was not that described alongside it. Having received delivery I realised it was wrong and attempted to return - to spend double original order on right product. Terms on returns was unclear on excessive penalty - this amounted to pretty much the whole cost of original delivery! After some unpleasant negotiation this was reduced to about £100 loss for the return. I recommend you order through local agent or main supplier of product - with a reasonable returns policy.
I am over the moon with the quality of the product for the price, and the staff were very helpful when contacted. Only issue was delivery, which was later than the 10 days stated and got delayed further by the delivery company not contacting me when they couldn't find my address (new build property so understandable). Overall though, I would be happy to use Paving Superstore again. Thanks.
When my first choice of stone capping was not quickly available PAVING SUPERSTORE pulled out all the stops to find a suitable alternative. This was a most attractive natural honey cloured , riven, sandstone. Paving Superstore gave an excellent and speedy service with no problems at all. I was amazed that their great prices also included FREE DELIVERY. I would recommend the Paving Superstore to any Professional or DIYer contemplating a project of this nature.
Good service and a great price from Paving Superstore. Delivered as agreed by Courier, though their lorry had a "dodgy" tail lift which resulted in their having to break down the pallets to reduce weight for unloading. Their pallet truck was also past it's best!
I would certainley recommend the store to anyone who likes a bargain.
The communication between myself and the company was excellent and I was kept up to date at all times.
Even though original product was not available an alternate was made quickly available and delivery made to meet my requirements.
Would definitely use again.
From the moment they answered the phone you know that your dealing with a first rate company. All information was accurate and delivery was made on time, the stone arrived in A1 condition and all at a better price than anywhere else. Will use again.
I have used this company several times over the years, never experienced a problem. One delivery had a number of broken slabs. These were replaced quickly and efficiently with no questions asked.! What more can one ask for. They deserve their good reputation within the industry.
The service from ordering to delivery was excellent. The paving itself looks great now that it is laid in the garden and was easy to use. Thank you
We ordered at short notice and the lady at the call centre couldn't have been more helpful.
On arrival the elderly delivery driver had difficulty moving the pallet from the back of the lorry, this should have sent alarm bells ringing!! Although we have a dropped kerb and was told this was ideal for delivery the driver was unable to pull/push the pallet and after several attempts he found it had slipped off the trolley and was stuck. My husband and I tried to help him but by then it was too late. The angle of the pallet was such that we couldn't move it. The driver simply said, "I will just have to leave it then" and went! unfortunately as the pallet was half on pavement and half on drive we then had to move the slabs by hand...just as it started to rain. However.....I think we were just unfortunate with him...the slabs are wonderful and the builder who layed them said he was impressed with the quality. Would definitely order again for such a good price/item, however, would ask for a fitter delivery driver ;-)
I bought 2 packs of riven slate, the product itself is great, my conversations with customer services (I spoke to them about delivery) were great and professional. The delivery company, well, let's just say that I had to help the guy offload the lorry. He was a nice guy who had seemingly been tasked with delivering 2 tonne pallets of aggregates, paving etc with a pump truck and a delivery lorry with a tailgate lift (rated at 1 tonne). He said it was a joke and that they needed a proper lorry to do the job, he also said that if there were any further deliveries on hills that day then he was refusing to do them.
The products are very good value but the lead times are misleading and the communication from them poor. They also missed the delivery date without any contact at all on the day and I had taken time off to be on hand for the delivery. When they did deliver the delivery drivers attitude was awful.
the person i placed the order with was very friendly, i required extra slabs they phoned me back with price which was very competitive and delivery options i placed the order, within a couple of days delivery company phoned and gave options for delivery times. the slabs were delivered well packaged and of good quality
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