We already had several items of Richmond furniture and were looking for another 5 drawer unit, and Payless furniture had it at the right price. Problem solved and we are very pleased with item and service.
Good detailed information about the furniture to help decide on model & very easy to place order on-line. Good communications for the carrier and unit delivered on time. Good quality product with clear assembly instructions.
We have bought from this company twice now and are very pleased with the efficient way they handle orders and despatch goods. Both times furniture arrived within 2 days. Furniture is of an excellent standard and when assembled looks much better quality than the usual flat pack. Very pleased with this company and would definitely use again and would highly recommend.
We had been searching for a small oak side table for some time without success, that is until we came across the Payless Furniture web site. They stocked just what we were looking for in a choice of designs, we chose the oval design. Ordering on line was straight forward, the item was received in a few days and was just as described. Would not hesitate to use payless furniture again.
Communication from Payless furniture was very quick and friendly. They dispatched my order to their courier on the next possible working day and there was full tracking information, so I knew when it was going to arrive. Really good service.
I had been trying to find a particular brand of bedroom furniture on line and found that it was stocked by Payless. I got in contact with them and found that they were extremely helpful and the prices quoted for the furniture was very competitive. I placed the order for the furniture and it was delivered within two days on a Sunday which was great as it was a present for a birthday on that Sunday.
The quality of the furniture was excellent . the price was very competitive and the service was brilliant.
I have purchased pine pieces from Payless on a couple of occasions now and both times been impressed with the item and the speed of delivery. Not the cheapest but the quality of the furniture has been very good, although put it together yourself they have both been sturdy and seem as though they will last the test of time. My only small gripes with the last piece was the quality of the instructions, it is worth spending 10 minutes splitting up all of the fixings before using them and double checking before use as they are very similar in size, the unit is not as sturdy as I would have liked as the strength only seems to come from the hardboard back once that has been tacked in place. Also the drawer fronts are only dowel and glued on, no screw fixing so we will see if they hold in place, I always use my own wood glue and give all the flat surfaces a dab before fixing. Would certainly use Payless in the future.
We decided to purchase the Richmond Pine Bedroom suite from Payless Furniture because of the good reviews and of course the price. We are extremely pleased at just how quickly the items were delivered and the courteous helpful driver from 'XPD Limited' who delivered them. Everything looked fine..
Unfortunately we had a bit of a problem with one of the sides of the 3-door 4-drawer wardrobe, (it had no holes drilled for the dowelling) which luckily enough our carpenter who helped us build them (due to our health problems) fixed easily.
I e-mailed Payless who were extremely helpful, answered within minutes, apologised and offered to send out another side. Though, as I said we didn't need it. I cannot praise this firm enough. We are so very happy with the look, the quality is outstanding and is very sturdy we could not be happier. The carpenter also agreed with us about the quality of the furniture. A lovely colour too. We thoroughly recommend them and the Richmond Pine Furniture.. From ordering at the beginning, to delivery;-
(I had to ask for delivery to be delayed as we had to go away)
--- that was no problem to them either. The goods were delivered exactly on the day we re-arranged.
The furniture arrived in fantastic condition and in great packaging. All bio-degradable except the polystyrene (which of course is a necessary evil).
I would not hesitate to buy from them again either.
Our pine furniture is made from SOLID Scandinavian Pine, 1 x 3-door, 4- drawer Wardrobe, 1x 2-door 2-drawer wardrobe, 1x large chest. 1 x smaller 4 +2 small chest. ......................All for under £700. Delivered all on the same day
(unlike some other firms who send out part orders and can be frustrating to deal with)
Thank you Payless and David for all your help and rest assured we will recommend you to family & friends .
Stood the test of dismantling in part twice then totally thrice time. Two ladies tried to help by assembling wardrobe in lounge while watching telly but stairs too narrow.
INSTRUCTION FOR IDIOTS IN BOLD MIGHT HELP YOUR CUSTOMERS WHO ARE IDIOTS. OTHERWISE FIRST CLASS VALUE
pay-less kept us informed about our order every step of the way , about receiving the order dispatch and delivery ,the quality of the items matched there efficiency so in all we are very satisfied customers and would certainly recommend them to family and friends
I was worried about using the Internet to buy furniture but am very pleased with the quality of the furniture. Both the main company and the delivery company were very helpful. I will buy more furniture from Payless furniture.
I ordered this furniture for a holiday cottage, so as you would expect it is difficult to get delivery when it suits to fit in with holiday bookings. However Payless managed to fit in with what I required very easily. I even managed to negotiate a discount, so all in all a win/win situation for both. Would certainly use them again. Thank you.
I have only put together a bedside cabinet from the items I bought but from this I can see that the product is really good quality and it was so easy to,put together. I am really pleased with my purchase. The delivery service was really good and I would definitely order from this company again. Same good quality products as available on other sites but cheaper.n
Excellent Company to deal with. They even reply almost immediately to any queries you might have. Furniture was great value and arrived very quickly.The assembly instructions were very clear and easy to carry out. Well pleased with the finished result and friends were surprised when told it was a flatpack. If I ever need more furniture I will definitely use the Company again.Thank you Mrs P.
Very impressed with the service, the wardrobe we ordered arrive very well packed. We have now managed to assemble it and can report that it fitted together without any issues. Can highly recommend this company and would deal with them again.
I ordered 3 items from paylessfurniture.co.uk - it was delivered very quickly and well within the timescales set. Unfortunately one of the items was damanged and had to be returned - however the customer service was excellent, no quibbles, sincere apologies, prompt collection of the damaged goods and a prompt refund!
A lot of other companies could learn a lot from paylessfurniture.co.uk....
Good clear website. Cheapest Kingston furniture on the web and superb service. They had good communication and delivery was made in 2 days on the day that I requested. The furniture was easy to put together and really good quality - it looks good in our bedroom. Really happy with this company - no hesitation in recommending them.
I do not normally take part in submitting reviews but as the service from this company was so exceptional I feel the need to mention they provided me with a great value product, quick delivery and a simple to understand buying process. Well done to all involved in the smooth running of your company.
We wanted to tidy away our lap top computer and printer which is located in a guest bedroom. It has done the job perfectly and also has room to hold some files and printer paper, envelopes etc, to make it a one stop shop for admin. When we have guests, it can be used as a dressing table. Quality of the components and the fit was excellent, making it easy to assemble.
This company gets top marks from me for providing good furniture at realistic prices. They also delivered within 2 days of me placing my order without any problems. Must also add, furniture looks lovely.
I contacted Payless to ask if they could provide replacement drawer runners for an old model chest I had. Tom was very helpful, took my order, and the runners were delivered direct from (?) Denmark very quickly. The runners were provided as an aftercare maintenance service, and I was amazed at the very low nominal cost. What a refreshing change to get such excellent service in this day and age!
We found that the only drawback with the Kingston 3 door pine wardrobe was the mirror in the middle door had not been fitted properly. The edge of the mirror was showing whereas it should have been centrally placed within the frame.
The furniture arrived within 2 days of ordering it which was very impressive. However, despite being in when the furniture was delivered there was no knock on the door and my £550 item was left in the rain. I did phone to complain and the man on the end of the phone was very apologetic. Fortunately the furniture was ok despite very soggy brown boxes.
The bookcase we purchased is of excellent quality, easy to assemble with straight forward instructions. It is robust and good to look at. Fits in well with the other pine finish furniture, always risky when the product is not seen before purchase.
And best of all the price was honest and realistic. Delivery was exceptionally fast.
We first bought a wardrobe and being quite aged thought we'd need help to assemble it- but no- we did it together! We were so pleased with it that we them bought a bookcase and a sideboard,
just as pleased with those, I assembled the bookcase on my own. It all looks first class, if we wanted more we know where to come to for it and would definitely highly recommend to all. The price is so reasonable too especially when you look at how much the ready assembled ones are.
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