Disgusting customer service!
Anyone wishing to have a merchant account would do better by approaching their bank. PayPal have their own rules and the merchant is second to the customer. You cannot speak to anyone, they run by USA T & C's and if you have a dispute with PayPal, tough! They hold onto your money, and in the case of a dispute with them, they hold your money for 6 months!! A very poor company, but we are stuck with them. Shame they are not governed by the FSA.