Paypal reviewed by

23 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Resolution service not fit for purpose

I've had 2 occasions to use the resolution service and on both occasions the dispute has been rejected due to the transaction having taken place more than 45 previously. Buying products from foreign countries generally takes 30 days for delivery, if the product dispatch is delayed (for example out of stock items), you're pretty much screwed. But the part I particularly like is that you have to ask them why your dispute has been rejected, they don't tell you. I've just spent 2 days trying to find out why, to be told to email them the details and then emailed that I need to use the dispute form on the site and then email us the details, etc, I only had a straight answer when I started mentioning litigation. All emails are from templates so don't expect a straightforward answer as that would require some sort of thought process.
I now can't even close my account because I have "ongoing transactions", I haven't used Paypal for a month, I have no outstanding transactions, no disputes because Paypal refuse to deal with them and I am waiting for Paypal to tell me why the account can't be closed (probably another week of email template chasing). I've blocked my cards and bank account from allowing any more financial processes to go through them and am pursuing my claim through Visa which is so much easier.
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