69 year old stroke victim trying to get his refund back from the purchase of a defective cane. Retailer gave refund to PayPal (in April) to give to me, 3 attempts to make direct deposit to my bank, their plan, failed inexplicably, generating $37 of charges to PayPal for a $75 refund. Last told (5.18.13) by PayPal that a check for the $75 minus $1.50 would be sent. Today (6.12.13) no check received and PayPal says that someone will call me within 48 hours................. There are lots of operating business models that deal with these contingencies, and worse, daily with no fuss and no muss. That PayPal cannot indicates that their model is based on fraud and deception. Act accordingly.