we have been with payplan for 6 years most part they are helpful and try there best to give you advice, our dmp and iva are going ok but it would be better if they done a joint iva like other companies.they do need to update peoples debt totals monthly so we can keep an eye on what we owe really not estimated.
We really appreciate you taking the time to leave your feedback. We understand that having a “joint IVA” would be more convenient for you, however there isn’t such a thing as a joint IVA. All IVAs are individual, it is possible to have an interlocking IVA but it would depend on your circumstances for this to be a suitable solution for you.
As for updating balances, creditors do not tend to send them to us. All of our clients are informed that we do not seek to update balances on a regular basis as we contact all creditors towards the end of the plan to get accurate balances.