Payplan reviews

Payplan reviews

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good service

Does excellent service
Payplan

Reply from Payplan

Great sumanasiri,

Thank you for the review.

Regards,
Samuel
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can help

It relieves some pressure but some company's still chasing after a couple months of being in it
Payplan

Reply from Payplan

Hi Johnathan,

Thanks for your review. Sorry to hear about some companies still chasing you. It can take some time for creditors to stop chasing you, however, you can e-mail/phone your Payplan contact to request them to speak to your creditors.

Kind regards,
Samuel
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The process was simple and the staff were great.

The thought of contacting someone about my situation was not easy. After some advice from a local agency I contact Payplan and it was firstly a weight off my mind. They were able to help me get to grip with my finances. They helped me get my life back on track. They sorted out my IVA for me and made sure that my interests were looked after. The letters and phone calls stopped; then worked with my creditors and myself to put in place a plan that suited all parties.
Payplan

Reply from Payplan

Hi Terry,

Thanks so much for your review and the kind words that you have said.

Good luck with everything!

Kind regards,
Samuel
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Sleeping again!!

What an absolutely brilliant Company! They have helped me to be able to pay my debts and still be able to live. I no longer have sleepless nights worrying about my debt. I know that if I have any problems there is always someone either on the phone or email who I can talk to who is understanding and helpful, who can help with the problem.
Payplan

Reply from Payplan

Hi Amanda,

Thank you for your lovely comments and your encouraging words.
Best of luck for the rest of your plan!

Kind regards,
Samuel
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They are kind polite and understanding.

Payplan have helped me out of a big financial mess. They explained all my options to me and have and still are guiding me in the right direction. They understood my problems and spoke to everyone concerned. They are very fast workers and are dedicated to us the individual person. Payplan work longer hours and can call you at 9pm in the late evening if you want them to. They are on hand via email, post or telephone. Once you are all settled with paying back what you can afford to pay back Payplan still stays with you and helps you throughout your 5 or so years. Calling them is easy and so relaxing.
Payplan

Reply from Payplan

Hi Anthony,

Thank you for your brilliant comments and your kind words.

Best wishes for the rest of your plan and more importantly your debt free future.

Kind regards,
Samuel
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Maybe too overworked?

My case officer always seems to change. Then to actually get to speak to the officer is impossible. I always have to deal with someone else. Responses to email is very very slow, some of the advisors might as well work for the debt collectors, Also they dont seem to be very good at keeping their appointments any more
Payplan

Reply from Payplan

Hello James,

I am sorry to hear of your dissatisfaction and the current issues with your case officer/s.

We take client care very seriously.

If you contact me directly with your details (including contact information) I will investigate this for you, including looking into your problems with appointments.

My e-mail address is: samuel.jepson@payplan.com.

Kind regards,

Samuel
Payplan representative
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Take control with help from reputable DMP providers

Like most who use PayPlan, circumstances led us to situations where we found ourselves disabled by debt with too many creditors and an inability to keep up and satisfy every commitment (your status is irrelevent - I'm your classic middle class white collar exec who's situation unravelled from a divorce). At the end of the day, you borrowed the dosh and you owe the dosh irrespective of irresponsible lending.
PayPlan were recommended to me from the National Debt Helpline. They guided me how best to engage with the creditors in a manner that they had to acknowledge and ultimately we've been able to put an informal arrangement in place which has seen my personal debt position consistently decrease year on year. It's a wonder why we have to hit a financial crisis; personally or nationally for a PayPlan to be available. I'm sure people struggled even in the good times.
This organisation behaves responsibly, doesn't accrue a fee from your debt crisis and once your DMP is up and running you'll be far happier.
Word of warning - DMP's can lull you into a false sense of security. Remember that this is an informal non legally binding agreement. If the creditors choose not to play ball then......with PayPlan its unlikely you'll end up in this position but remain on your toes.
Only gripe - being harrassed by PPI claimant sales people.
Good luck all.
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i am not happy with my advisor at payplan

I am really happy with payplan until they changed my advisor. I thought they could contact my creditors and sort things out, which they have done in the past but the advisor now says she cannot speak to a creditor and I am being harassed by a creditor. Can I change my advisor back to the previous one I had if that's possible? I was going to reply on payplan but my advisor gets all the mail I send.
Payplan

Reply from Payplan

Hello,

I am sorry to hear of your dissatisfaction and the current issues with your new adviser.

If you contact me directly with your details I will then pass on your query to the relevant senior manager who will be able to help.

My e-mail address is: samuel.jepson@payplan.com.

Kind regards,

Samuel

Payplan representative
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They may save your sanity but are not the be all and end all

Without doubt Pay Plan have been an enormous help to me, I was not able to deal with all the creditors and by their intervention the daily harassment eventually ceased. It has to be realised however that by agreeing to a debt management plan you are effectively giving all of your spare money to your creditors and if an emergency happens not only do you not have the money to get it sorted but also no access to credit due to defaults. My only niggles with PP+ are that occasionally I have been charged by creditors for late payments when my payments are made through PP+ and also, what seems to be the case with many customers, my actual balances and the "estimated" are very different. Still, in 4 years I've turned £27k debt in to under £5k and an end is in sight, it has been a very tough 4 years. Most creditors have been pretty good and have stuck with the plan all the way through but Nationwide and Argos have been little short of evil, refusing the terms at the earliest possible moment and there did seem to be little support from PP+ when this happened.
Payplan

Reply from Payplan

Hi Minty Darren,

Thank you for your comments and I’m glad that we have been able to help with your debts and to take the stress away from creditor contact.

To answer your queries in relation to the estimated balances, whilst it cannot be guaranteed that the interest rates and charges are frozen in a Debt Management Plan (DMP), Payplan do negotiate successfully with the vast majority of creditors to achieve this.
I cannot speak on behalf of the two creditors that you have mentioned, but there is a small minority of creditors who will not stop interest and charges which affect the final balances, Payplan therefore use estimated balances until close to the end of a DMP.

Good luck for the rest of your plan!

Kind regards,
Samuel
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I found this company through National Debtline and would recommend them to everyone!

After suddenly finding I could not keep up repayments on credit cards due to loss of income I found this company and was guided through my problem without any judgement or embarassment. I feel 100% better about my situation and can sleep much better. I would recommend anyone to give them a ring and investigate your options life is too short to spend a minute longer worrying about money.
Payplan

Reply from Payplan

Hi Lynn,

Thank you so much for taking the time to say such positive words.
I'm glad that we have been able to help and what you say is right - don't spend another minute worrying, do something about it.

Warm regards,

Samuel
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Good Company, no complaints.....

Before I found Pay Plan I signed up for a Debt Management Plan (DMP) with a fee paying Company - I won't name there here, however in my defence I was desperate for help at that time - they charged significant up front fees and a monthly fee and the Service received from them was poor - they encouraged me to take out more debt in order to pay their fees !!! I am now formally addressing this through the appropriate channels - once I realised that the DMP I was with was not the norm/not correct, I searched for another and Pay Plan came as "highly" recommended, with no fees and a good "on line/digital Service" in support - I am glad that I switched - Pay Plan have taken a considerable amount of stress off of my shoulders (they deal with my creditors) I simply keep my part of the bargain by ensuring regular, agreed payments to them. The only aspect out standing is the freezing of interest by my Creditors, some do some don't, most of mine have, those remaining that do now only charge a small percentage of what I was paying prior to me entering into my DMP. To any one in debt/struggling with payments I would recommend looking into a DMP with Pay Plan - in support of my circumstances I cannot fault them....
Payplan

Reply from Payplan

Hi,

Thank you for taking the time to write a nice review. It's always good to receive such positive feedback.

Samuel
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BEST DECISION I EVER MADE.

I ended up in a bad place through my stupidity and someone else taking advantage of my good nature BUT i made those choices so I AM responsible for the mess i got into.
I went to payplan and have never ever looked back, yes i went through a stage where i ignored my problems but PP bought me back to reality in a very gently way, gotta say I'm and sooooo impressed with them that i tell all my friends to go to them and ignore all the others that are charging HUGE amounts to set this up and to set that up NO PAYPLAN don't do this and I've even taken out life assurance just in case , it costs me £5 a month and is a great idea. I have a number of health issues so can't get life insurance and yea i know that this insurance only covers the amount that i in debt by but at least i know that if I pop me clogs than my kids aren't saddled with my debt, another incentive as far as I'm concerned a brilliant company who help you all the way. I can ring up and get answers as & when , this is great. I have had other companies ringing me and trying to get me to swap to them and they tell me that payplan ARE charging me well all I can say is YOU SHOW ME WHERE AND I'LL CHANGE.... but they can't prove this so is goodbye to them & Yeap I'm sticking with PP lover this company would recommend them to anyone and everyone that needs help
Payplan

Reply from Payplan

Hi Caddi,

Thank you for taking the time to share your feedback. It's good to see such positive comments.

Kind regards,

Samuel
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Don't be an ostrich face up to your mistakes and Payplan can help

I won't bore you with details, but I was in a financial quagmire and felt like a failure because I had lost control. My bank was helpful for 27 years until I told them I was having financial difficulties their attitude was take more credit and when I refused they didn't want to know. Anyhow, what a refreshing change with Payplan from the initial contact to the final IVA sign off everyone was helpful and non-judgemental. It felt like they really wanted me to better my situation.
I can not stress enough if you are reading this and you are ignoring those envelopes coming through the letterbox because you know what they contain.
Payplan are there to help you if you want to help yourself!
Payplan

Reply from Payplan

Hi Lance

Thank you for such lovely comments. It's good to see we have helped you out and that you can say such nice things about us. Glad to be of service.

Kind regards,

Samuel
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It works.

I was well in the mire with credit cards and loans, zero interest cards only put off the inevitable. My case was well managed and once the agreement was made I had very little contact from creditors. I managed to clear my IVA in 2 years with the help of my redundancy payment.
The only negative point was the delay in arranging my final creditors meeting, I was told it would take 3 months but eventually took 6 months, due to the redundancy money in my account I was unable to get any housing benefit and was just on JSA. The delay cost me the best part of £3,500 from my redundancy payment.
The lesson could be learned by Payplan to prioritise those who are made redundant.
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Excellent

I would 100% recommend Payplan to anybody who is struggling with debt. It was a very easy process and even though at first i was dreading making the first step it was non stop constant help. Very friendly and understanding. The communication with my advisor is instant with emails and telephone conversations. There is an annual review every year for your budget and to see how you are coping with the payments. If during the year your finances change they are always willing to help and adjust your payments to suit. They have a website that you have a personal login to and all your budget information and payments you have made are on here also along with information to help you with other aspects that can help you reduce costs ie gas, electric, car and home insurance. They have been a godsend and i would recommend anyone who is struggling that you dont need to and to contact them for help.
Payplan

Reply from Payplan

Hi Jacqui

Thank you so much for taking the time to share your point of view. I'm glad we have been able to help. Thank you for your kind words.

Kind regards,

Samuel
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brilliant company

what can you say about payplan but brilliant started my iva back in 2007 and have just completed it with my last payment this month. at least with this company there was someone too speak to and my best case officer was a young lady called leanne murphy who i could not fault at all she kept me up to date and never failed too answer my e-mails. once again many thanks for getting me out of a very large debt problem its a big problem off my mind now and i can finally live and spend what i like and not stick to a tight budget.

chris shaw
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Peace of Mind

Payplan have given me great advice and therfore peace of mind. However it is sometimes difficult to get through to speak to someone on the phone. I started of with a DMP with them however most of my creditors were still charging intrest and it was going to take many years for me to clear my debts. After speaking with payplan I was advised that an IVA would be best. I am now one year into it and although money is very tight I have no worries about debt collectors or any additional costs.

My adviser and all the others I have dealt with have all been friendly and supportive and I cannot fault them on that. My only niggle is sometimes you can't get through on the phone if something crops up sometimes.
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Almost first rate!

Payplan staff are friendly, knowledgeable and always there to offer advice. HOWEVER, I've just discovered that they have sold my e-mail details on to numerous companies even though I am opted out of marketing with them (and have never opted in!). PayPlan is the only one to address me using my first and middle names (no surname) and suddenly, I gete-mails from Lovefilm, Sun Bingo, private health insurance, ambulance chasers, PPI claims....all addressed using just first and middle names.
Payplan

Reply from Payplan

Hi Iain,

Thank you for taking the time to leave a review of Payplan. While I am pleased to see that you are happy with our services, I am sorry to see that you think we have been selling your details to third parties.

I would like to assure you that Payplan do not sell our client’s details to anyone else.

As you use our secure online service, Payplanplus, to manage your account you may have received some general emails from us. I can confirm that you have now been removed from any future marketing email lists.

Sorry for any inconvenience caused.
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A life saver!!!

PayPlan are fantastic, free and friendly.
When my partners business closed because of the recession two years ago I was the only one in full-time employment. Although I had never defaulted on a payment I was finding it increasingly hard to manage.
I gave Pay Plan a call and they sorted everything out, all I had to do was inform my creditors that I had signed up with them!!

Shelly
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much better than a private practitioner for my circumstances

I have to say that payplan have been a lifesaver. Was crippled with debt but with the help of playpan I am now in a much better position and it is nice to know that the staff are acting in my best interests . The staff have all been courteous helpful and caring a credit to any organisation.

About Payplan

Payplan is a UK based organisation that provide free debt advice.

Payplan is a respected UK provider of Free Debt Management Plans, IVAs (including self-employed IVAs), Trust Deeds, free repossession and mortgage arrears advice. We can also provide advice and instruction on making informal arrangements to creditors.

Payplan offers a full range of debt advice, ranging from bankruptcy, CCJs, bailiff law and rights, house repossession, car repossession and other legal debt advice and debt help issues.

Because of Payplan's impartial and quality debt advice service, employee organisations, unions, National Debtline (NDL), Citizen's Advice Bureaux (CAB) and UK banking institutions all refer clients to Payplan.

Visit Payplan

0800 280 2816

Write to: help@payplan.com
Call us on: 0800 280 2816
We live here: Totemic House, Springfield Business Park
NG31 7FZ Grantham, Lincolnshire
United Kingdom

Category

Payplan is ranked 152 out of 259 in the category Money

Payplan is ranked 26 out of 34 in the category

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