PayPoint.net reviews

PayPoint.net reviews

Low
4.5
from 0 - 10
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11 Trustpilot review(s)
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Hard to Accept

May be pay point is good in somebody's point of view but is that worth reliable and trust worthy. There is no guarantee about the safe transactions.
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Further to my previous rating

Today Paypoint has sent me another invoice for march month, where they charged me last month with no account agreement. Surprisingly instead of processing the refund of fist payment they charged me anther payment

And Trust pilot saying they will remove the review!!!!!!!!!
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DON'T TRUST PAYPOINT

THEY TOOK £679-00 FROM MY DEBIT CARD FOR AN OUTFIT THAT DID NOT HAVE THE GOODS IN STOCK (sinksandtaps.com).
Now they claim not to have the money their client says they dont have the money and i cannot get my MONEY BACK .

IF AN ONLINE FIRM USE THEM TO COLLECT DONT USE THEM THEY WILL REFUSE TO REFUND YOUR MONEY.!!!!!!
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Customer support that goes the extra mile

I use PayPoint.net with a client of mine on a magento site and found them very helpful in the setup process. However beyond this is where I was really impressed with their support.

I had various issues with our site following a server upgrade. Our PayPoint.net point of contact was extremely helpful in identifying and rectifying the problems we were having even though the problems were not caused by their module.

All in all it has been really easy to integrate PayPoint.net on magento and I would use them again in future with other clients.
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Brilliant Customer Support

We had a bit of a problem integrating a zencart site with PayPoint/SECPay. Upon contacting a member of their customer support staff (Robin). They were able to quickly help me figure out the problem and get it working. I'd recommend their online payment gateway for the main reason that if you were to encounter any problems, i'd be confident they would be able to help you out.
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Total Joke

Avoid this company at all cost........They seem to be totally out of there league.. System is terrible and mostly unusable.
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Terrible

Don't go near this company, totally incompetent when it comes to business......Our medium sized company is still waiting to have the ability to see our account balance, this is over 12 months now.....Avoid
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useless company with systems that do not work

I have set up a paypoint account and have been useing for around a year. I have to say that my initial dealings with them were quite good. However this all ended once the account was set up and i started takeing payments.

Initial i was informed that payments would hit my account within 2 weeks of payment being taken. Some of you may think what a long time to wait however we knew we could work with this timescale as a short term measure and paypoint was never intended to be on our site long term. Anyway we started takeing payments and soon realised that paypoints online transaction system did not work you can not see what you are getting paid or when the only thing that is shown is each days individual transaction. So we were getting paid out but not knowing how much was coming. There were no statements at all to say what we would be paid in any way shape or form for the first 6 months. IF you ring paypoint there advisors are clueless and can only say they will speak to the merchant bank in germany and get back to you. On top of this chargebacks were taken from our account without any warning or chance to defend them. These were then taken twice as informed by paypoints staff. It then turns out after 6 months of chaseing this money that paypoints staff had got it wrong and the money never actually left my account. I have had refunds done twice. The staff are more than helpful on the phone but they do not have the ability to do anything it seems paypoint is just a front for a german company who do all the work and paypoint get paid for doing nothing.

I would stay away from paypoint at all costs we no longer use paypoint and would never recommend them to anyone
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Horrible!!! Avoid!!!

I tried to set up my merchants account with them and after playing around with my confidential documents, charging me 50 GBP more than agreed at the beginning they still couldn't help me by getting the account in 2 days as they are saying on their website!!! I waisted a lot of time and nobody would respond to my emails for days. On top of that when I wanted to cancel it they kept my 80 GBP, why? Well, nobody could really explain it. Now, after 6 months since that nightmare they started charging me again their monthly fees!!! Idiots!!! Absolutely and totally unprofessional company, far from that actually, no sign of any customer service there, total rip off and a big scam overall also price wise! Just try to avoid them not worth even a free phone call!
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Truly Horrendous - AVOID!!

I have never received worse customer service from any other company. I signed up for a website payment solution having been recommended to PayPoint by a colleague, and after seeing the advertising on their website that I would be able to "start trading within 24 hours".

After submitting my application I heard nothing for 4 days, not even an automated acknowledgement of my application. I then rang PayPoint customer services to find out what was going on, and waited on hold for 25 minutes before I got to speak to a single person. After that I received an email requesting information from me for their 'compliance procedures', and informing me that once submitted my application would be completed within 5-7 days. The representative I spoke to admitted that the 24 hour claim on the website is essentially untrue, and is never achieved in practice.

I submitted the required information, despite my annoyance at the large amount of additional information requested (to my knowledge no mention of any of this was made at the application stage), and heard nothing for 14 days, again not even an acknowledgement that my email had been received. After 14 days I once again contacted PayPoint, and have received numerous apologies by email, but have not received any actual service from them (none of the details I need to set up my website and payment solution).

Even since I contacted them after 14 days they have continued to fail again and again to provide any level of customer support. I have been left with no information again and again, and had to take the initiative myself to ask what is going on. Promises have been broken again and again. I asked them to phone me and they could not even manage that - they sent another apologetic email instead. They really could not have done anything worse.

Just to be clear, they took my payment (£180) at the start of the process, and still have it. I have not been offered any refund, or any other tangible recompense.

AVOID AT ALL COSTS. There are plenty of other payment solutions providers available, and none of them could possibly be worse.

Paypoint Details

About this company

Merchant services including online payments, internet merchant accounts and credit cards processing. Payment Gateway (previously SECPay), Complete Solutions - Open your account and accept payments and credit cards online!

Visit PayPoint.net

Category

PayPoint.net is ranked 443 out of 450 in the category

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