VG service. Stated returns policy doesn't mention 15% charge. Should be clear.
Review by confirmed purchaser
The service was excellent. The monitor I purchased turned out not to be compatible with my computer so I had to return it. No problem with this but I was surprised to find that I was deemed to be a business customer and was therefore being charged 15%. This wasn't stated in the returns policy on the website. If it had known about it before I arranged the return I might have taken different action to upgrade the computer rather than lose the money.