I placed an order for an item shown as in stock for delivery in a few days. The next day the item showed up as dispatched. Then i get a call to tell me that there was a delay and that the item may ship the next day or - worst case - the following day. whether that was ok. i confirmed it was ok. The following day I get an email telling me that the vendor had delayed shipment (not sure that classifies as "items in stock") , and whether I wanted to back order until the end of the month or cancel the order for a refund. I replied to go for the cancel and refund option. No reply for more than a week. No "ok we got it and will/have processed your refund by..." So I will have to give them a call tomorrow to make sure the message got through. On the plus site there clearly was an effort made to get things right, but the follow through leaves room for improvement.
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This is correct, we had listed a new model Iiyama monitor "XB2483HSU" in stock that ships direct from Iiyama, who informed us this was in stock. Unfortunately this was not the case and Iiyama delayed delivery for week only to say this model is currently not available in the UK.
We apologize for this error , it is not our usual level of service, but in this case we are effectively passing on the manufacturers service failings to the customer