Unfortunately I may have had a one off experience with PCBuyIT Ltd, but it did leave me a little frustrated although I cannot fault the monitor I bought.
I was in communication with [Name] from PCBuyIT.
The facts are:
1. Due to an admin error between the company and FedEx service, my address was logged incorrectly in the system. 2. I had to call to ascertain the location of the product and therefore, flag up the mistake in address. 3. Due to the mistake I was offered a refund on the delivery charge. 4. I was guaranteed delivery on the second day. The monitor did not arrive on the second day. 5. I was guaranteed delivery in the AM of day three. The monitor arrived in the evening of day three. 6. I was encouraged to call FedEx which amounted to time and energy wasted as I could not do anything to progress the order/delivery as I was not the account holder.
I understand mistakes do happen. Unfortunately for me, it did mean I had to spend three entire days at home waiting for a product. This equated to a further two days off work.
Never got the order as the card address was not the same as the delivery address. I wanted to buy a Dell monitor for my son who lives in Poland but after getting through the checkout I received an email a couple of days later stating that my order had been cancelled for the above reason.
Great automated customer service - emails when order placed, thanks with order confirmation, dispatched email, arrived on time... everything was perfect. Have no idea what you are like to speak with on the phone because we haven't had to... but then again that was the point wasn't it? Easy to find what we wanted, easy to order, arrived on time and we were kept informed!
I ordered a monitor from you last week, the service was fast and the product seems great (although have to wait for my cable before I can actually see if it works, but that;s not PC Buy It's fault - awaiting ebay!) - I also spoke to simon ellis there who was really helpful and advised me on a cable to buy to connect my monitor to my laptop, which was really useful and very kind of him. great service all round! :)
My order was for two Dell monitors. The status changed to 'despatched' within less than 30 minutes of placing my order online and was delivered around lunchtime the following day. PCBuyIt kept me well informed by email when the order was despatched and the invoice also came by email a few minutes later. The only thing missing was a courier tracking number to be able to track the delivery process but in my case the goods arrived on time so this was not an issue for me.
Ordered it, PCBuyIT dispatched it, it arrived the following day. I set it up, it works perfectly. Only one small niggle. Postage was listed as free on this item but I had to pay £4. Not a deal breaker and otherwise no complaints. Would use PCbuyIT again.
I bought the U2412M as a second monitor for graphics and photographic work. The factory presets are pretty good, images are sharp and clear and whilst the colour gamut is slightly limited, the grayscale is very impressive with lots of detail across the full range. It costs slightly more than other monitors (that on paper) offer similar specs but the quality of the output more than justifies the extra cost. Very pleased with this purchase.
Ordered a Dell u2413 one day at about 4.45pm and it arrived the next day at about 10am - very impressive. The monitor works well and I would recommend it to anyone interested in photo processing. Spoke to Simon at PCbuyit both before and after purchase and he was very helpful. Only drawback is that PCbuyit were dearer than Amazon (cheaper than Dell) but Amazon did not have it in stock. The only problem with Dell is that their Technical Service seems to be in India and fairly clusless - just hope the monitor doesn't go wrong in the future! Good purchase and good service.
I am very happy with the seller. We have used them in the past and will continue using them in the future. All my queries were answered immediately, prices are very competitive and overall a very trustworthy seller. Highly recommended.
I had been looking for a good monitor to use for editing photographs, having read reviews about the Asus PA248Q, I started to look for the best possible price for the unit, after stumbling across their site PCBuyit offered the best possible price and delivery.