I was in an unexpected position to buy a new PC - fairly limited budget, and thought for once I would get one made rather than go to a mainstream store. I am no computer expert at all. So why did I choose PC Specialist? Firstly, I liked the look of the website. It was easy to navigate; lots of things were explained in language that was very easy to understand. I then emailed them with a query; I wanted to know if the integrated graphics were sufficient, or if I should spend more on an additional graphics card. It would have been very easy for them to take advantage of my lack of expertise and advise me to take the more expensive - and presumably more profitable - option. They didn't. So now they had my trust. I configured the computer, ordered by phone and tracked it on their website. While it took a little longer than I expected to be built, I was kept informed all the way. It was very, very, easy to track its progress on the website, and I also received regular email updates. When it did arrive, there was a lead missing from the monitor. I phoned up - and I had a lead within 24 hours - very impressive. The computer itself was very well packaged and protected. So, in short, I am a very, very, happy customer; as far as I am concerned, PC Specialist is a company which lives up to its name. Highly recommended.
I ordered a new PC to my own spec on their web site. It was very simple to do and checked that all components were compatible. It even made suggestions on the power supply to save money!
The progress tracker was pretty good and I received update emails once a week or so.
The delivery via DPD was good and arrived when they said.
I have no hesitation in recommending PC Specialist.
Great service, reasonable prices, and a staggering range of options when customising a new build. The quality of the laptop I bought is also a really pleasant surprise: really sturdy outer case, solid keyboard and a sleek, stylish design. Above all they clearly know their stuff - the laptop runs like a dream, stays cool better than any laptop I've seen, and it looks the business too.
Despite some delays in the initial build of my product, I was kept in the loop and they answered my queries quickly and clearly. My laptop arrived packaged with great care, with a helpful setup guide alongside the usual CDs of drivers and OS.
I'd recommend PC Specialist to anyone looking to get a decent PC or Laptop capable of games or other system-intensive use.
I wanted to order a high spec gaming PC for my son and the PC Specialist website allowed easy customisation, showing any incompatibility between components. I received regular updates in respect of the progress of the order and the PC was dispatched well within the expected timeframe. It was extremely well packaged and shipped with a reputable courier who provided a two hour window for delivery time. On opening the package I realised that the wrong keyboard had been dispatched but a 5 minute call to the aftersales team sorted this out. So far, the PC has only been tested to ensure OS and devices are ok - will be fully tested on Christmas day!!! I reckon there'll be one happy teenager :-)
The website was extremely well presented to somebody like myself who is not fully conversant with computers. Having 'built' my pc online it was comforting to see that all the components were compatible. To make sure that what I was ordering was suitable, I made a quick phone call. The help was extremely well received with a couple of recommendations, however there was no pressure to upgrade to the suggested components.
Regular updates via email during the build process was great and delivery was well within the predicted timescale. Being provided with a two hour time slot for delivery was ideal.
Have just started to set up pc in readiness for my son's Christmas present, can't be doing with any stress on the day!! However, I can say that set up was quicker than trying to get into the packaging for the Christmas crackers my wife purchased!!
Many thanks for good customer service.
Brilliant service. Was able to choose exactly what I wanted for my PC, I even got a phone call shortly after I had placed my order to tell me they were out of the graphics card I wanted but was advised on the next best one for my needs. I was also kept up to date everytime my computer was put into the next stage of being built or tested so I was never kept in the dark. When my computer was ready to be dispatched it arrived the next day! Faultless service and have recommended you guys to my friend (the same way in which I found out about PC specialist in the first place) who is also buying an editing PC.
Although I am happy with my system, I was very disappointed at the very slow service. It took six weeks for me to get my system - 6 weeks after payment. Although some of this delay was understandable, delays in a delivery to PC Specialist of the new Intel NUC system, it still took 10 days longer than promised once the parts had arrived.
I was promised a quick turnaround to no avail. Even when the system was completed on a Friday and ready for dispatch, it wasn't sent out until the Monday. I gave up chasing them up as emails weren't answered.
Having let me down through circumstances outside their control, they then compounded the problem by making no effort to provide a good service.
I got PC Specialist recommended to me by a friend so I went on their website and had a look. Easy to use and provides so much info if you're like me and not that well up on the component side of computers. It was easy to mess around with a few different configurations, which was one of the things I really liked about it. I still wasn't sure about my config so gave them a call. There was a bit of a wait to get through but when I did I received brilliant service, the guy was nice and talked me through what I wanted and what he thought was best whilst taking into consideration what I wanted to spend. So I bought it over the website, again very easy transaction and they started to build almost immediately (I did pick fast track though). I had the computer within a week sent with DPD who did a great job even though they were having trouble with their computer systems on that day. Computer came well packaged with loads of extras and i got all the manuals and spare parts to the components with a manual from PC Specialist to talk me through set up, even though its simply a switch on and go deal near enough. The computer is a beast and is really well made, and yeah... It can run Crysis.
Really great experience and I would 100% buy from them again and recommend them to anyone!
As an IT student, I could have built the PC myself, but I saved myself a lot of hassle and just ordered it through PC specialist. The site saved me from having to worry about compatability errors, 'burning in' components and setting up the operating system and drivers. The product was as requested, was simple and easy to order through a very user friendly online ordering system and was worth every penny. I would 100% recommend them to anyone looking for a custom spec pc.
You would think that if your buying an expensive PC from a bespoke service the customer service would be the best, well to be honest it could have bee better. from the hostile emails requiring immediate action or your order will be cancelled to grumpy emails redirecting you to the FAQ rather than answering themselves. the telephone number doesn't help either - why have a 0845 number when were already spending money with you? finally, if you bring out a new offer ( order a high end graphics card and get 3 games) you think it wouldn't cost them to put them in if you ordered a couple of days before the offer came out ... NAAA like i said COULD DO BETTER
I firstly used PC Specialist over a year ago when building a laptop for University. I wanted something practically powerful as well as packing a punch for some games while away. Most retail websites wanted around £1000 for the spec I wanted, but I ended up building the same spec laptop for around £600.
I returned last month to purchase a new gaming PC for Christmas. Never have been disappointed.
Ive ordered 3 powerful, customised machines from these guys now - and each is a well assembled, stability tested, powerful workstation that can handle all the insane fluid simulations i throw at them. Whether you need a game machine or a high end workstation - i highly recommend the PC specialist team!
I found this website after a Google search and having checked it out some reviews I found it to be reliable. I ordered my pc after running the specs by they forums which give me some excellent advice. The selection of parts and cases was excellent and I found exactly what I wanted my pc to be. Ordering the pc was easy and hassle free and it was delivered within the 15 working days. It arrived well packed fully working. I am delighted with my new computer and the service provided. Thanks guys, it's an awesome rig.
Building time was 2X more than expected and deliver time 3X more than expected. This means that I got my computer after 1 month and 3 days.
And I got it wrong. I asked for Linux and I got Windows, I asked for european cable and I got Uk cable.
They work with (and only with) DPD, an unacceptable cruiser company. After 3 days of delay I called to know where my package was and they told me that they didn't know and they asked me how the parcel looked like.
At the end they needed a whole week to move a box from Uk to Ireland.
Probably send it with a donkey would be faster and safer.
I´ll never buy anything in this store.
Been looking for a gaming laptop for a while and couldn't decide, always something missing in specification. Decided to build my own laptop with PC SPECIALIST where I could decide what parts to use. Quick and easy to use website and it took two weeks to build. Was a bit worried about the build quality before the purchase, but trust me it's great laptop and I saved a couple of hundred pounds when compare the specs with other known makes.
The experience from specifying the computer to placing the order was a breeze and the choice of components was fantastic! The price was very good for the specification we were after and it was a very hassle free process. My only gripe would be that it took quite a bit longer than the estimated lead time on the web site at the time of order. However that could have been because they were waiting for a component that wasn't available. They could have informed us of the problem (which they didn't). That said when the computer arrived it was fantastic and works like a dream! If you want a performance computer built to your spec at a good price with very little hassle, these are the people to go to!!!
I spent a fair bit of time researching for a decent custom build PC company and compared the main competitors for UK. PCSpecialist came out on top in every aspect. Their website is straight forward, visually appealing and very easy to access the service that I wanted. I was able to do a side by side comparison and then personally customise by laptop configuration, multiple times until I was happy with it.
Once configured the company checked to see that it was appropriate and then the ordering was very straight forward. Throughout the whole experience PCSpecialst maintained constant contact and gave me updates on each stage and even sent a mobile text (optional) when it was dispatched.
I have had my laptop for over a week and am extremely happy with it, considering it is custom built to my specification it is very well put together and in my opinion of a better quality than the high street named laptops.
Delivery was as described, in fact slightly earlier than I thought seeing as I was a little further away from the company location.
Overall, I'm glad I spent time searching for a company to build my laptop and very happy that I chose PCSpecialst and they lived up to my high expectations.
Website was easy to use, and once ordered, they let me know when the computer I ordered was going through each stage- which was a very nice touch. Once it arrived, the computer was of great quality and runs perfectly well. Would definitely buy from them again!
Very satisfied with the whole package. I undertook the whole process via their web page. The selection of components was very straightforward and simple to understand. Once the order was placed I received updates via e-mail outlining the stage the build was at. I received what I expected and within the time stated, great job well done.
Now I'm not normally one for buying stuff online from websites I haven't used before, but nor do I normally write reviews. After buying a £766 custom made laptop, it's safe to say I was feeling very nervous. but, immediately I received email saying that my order had gone through, which trust me, gave me a sigh of relief. over the next week i received three emails, all detailing the different stage of production which the laptop had reached. i have now had the laptop for 10 days and i am very happy with it, a friend recommended the website to me in the first place and i would definitely recommend it to another.
Ordered some real specific stuff, it took ages to be dispatched but as i said it was pretty specific. didn't cost that much more than it would had i built it myself but still alright. yeah, nice one lads at PC specialist. second PC i've gotten from ye so far and both have been damned fine
PC runs brilliantly, I have no complaints. My only problem is that there is no driver installed for the webcam. A disc came with the PC drivers but as far as I am aware it was already installed and I could not find any webcam drivers on the disc. I have looked online but am unable to resolve the issue. This is however a minor problem and other than that my laptop is running perfectly fine.
Ordered 2 Cosmos II 15.6" laptops from PC Specialist, The order process was very streamlined and worked well, with pricing always visible when configuring your build.
When i ordered, the average lead time for laptops was 12 working days, which was acceptable and expected with built to spec machines. The order was trackable online and gave you information on what stage meant what.
After the 12 days were up, and my order was still in pre production (which means they haven't really started anything yet) i called to find out what was going on, and it turned out that the chassis for the laptops i had ordered were out of stock, and hadn't been delivered to them on time but were coming in that day.
after 2 more days and no changes i called again, this time it turned out the chassis' had been delivered, but the hard drives i had ordered were now out of stock, the man on the phone offered to do a complimentary upgrade to the next size up.
Finally after 17 days the laptops both were delivered, and the final product is fantastic, well built, no bloatware, and exactly what i wanted.
I would order from PC Specialist again, i just feel that stock levels should be visible when ordering. Also remember that lead times are in working days, so 10 days is 2 weeks in reality.
The service was fantastic, I was kept informed at every stage, and the delivery was lightning fast. The quality of the workmanship is flawless. Sadly I could not wait until you had the graphics card you recommended in stock, so I pick the components I thought would do the job, wrong. the computer is lightning fast at every thing, except games, they all freeze and close within a few minuets some times even seconds of opening, hohum. Rest assured I will save up again and next time I will listen and wait if I have too.
Mark Saville found this review useful
It was great to be able to choose the exact spec. for my aio...very easy to choose the components...and to know exactly how much it would cost at each stage! I thought it was made up & delivered in a reasonable time but I found it quite slow waiting for a response from Customer Services. Would have given 5 stars however I have a message on the screen that I don't understand "Secure boot is not configured correctly". I didn't understand PCS's reply to go into BIOS..or wait for Microsoft to do it automatically... so don't know whether it is serious or not. Waiting for PCS to come back to me again.
I was very pleased with the service and up to date information I received on a daily basis regarding the progress of my pc being processed and built.
I am very happy with the computer I had built, not only in speed and quality but also the style of casing I chose, I would happily recommend pc specialists to anyone who is looking for a professional and reliable service.
I was looking for a fairly standard office PC to replace an old XP unit & the PCspecialists website enabled me to configure exactly what I wanted ( Win 7 Pro ) with just the right amount of advice and detail, but not making it overly complicated (Dell !).
A few simple clicks & the system was saved, reviewed, & ordered.
Then regular emails & texts kept me informed of progress, until it was delivered absolutely on time.
Setup was simple, out of the box , with no issues, pretty rare these days.
I have ordered another on the strength of this.
I just puchased a 17.3 in Vortex IV laptop from PC Specialist and I'm very impressed with it to date. The laptop came exactly to the spec I asked for and is working like a dream to date.
The laptop took approx 16 days to built/despatch but this was not a problem for me as I knew I was getting a quality laptop. My advice to future buyers is that you need to be patient as the progress update is a little slow on the website and not in sync with email updates. My build more or less followed the chart diagram.
The laptop was packaged brilliantly, top marks. I was a little worried about this aspect as it was coming to Ireland. DPD delivered my laptop on time and in perfect condition so top marks for that.
The laptop build is extremely sturdy looking and with good care I reckon it will last for years. I have used HP mobile workstations at work and they don't come as good as this one. Windows Pro 8.1 is working excellently.
I am not a techie and can't say too much about performance other than it is extremely efficient running the programs that I use and I am very pleased with my new laptop and service by PC Specialist.
Really nice looking computer and screen. The touch of the keyboard is really great to use. This computer was ordered and delivered within 3 weeks - really good service. When received this order was very well packed and I do not think it would have had a chance to be damaged. The information from PCspecialist web page was good with the progress of the manufacture and also when it had left the factory. The delivery was within one day and delivered 5 minutes into the specified hour within it would be delivered. Good service. I would certainly not hesitate to recommend this company to anyone.
This is my second PC that I have purchased from PC Specialists – one for home use (purchased in 2009) and this one is for my new start up business. Their website is very easy to navigate and provides all the various options that you need when specifying a computer. They also provide simple explanations for the less savvy.
Once I had ordered the PC, they kept me updated via email as to the progress, right down to the time of delivery.
The PC arrived, complete with a handy information booklet and was very easy to install.
I have and certainly would recommend PC Specialists to anyone who is looking to purchase a new computer.
The PC works fantastic, tailored to my specs exactly. Great instructions manual to help those not technology savvy to get up and running. Also appreciated the fact they took an extra step and covered up the DVI/VGA port on motherboard as I ordered a special graphics card so I knew I wasn't to connect it there. Oh yes and thank you for the DVI/VGA adapter as the monitor I bought previously only had a VGA cable. Was also a good idea to include tracking PC building process on site - also sends out an email to notify you of updates. Allows you to modify/change components up until dispatch. Packaging was....extremely big but also very safe as there was cardboard and polystyrene/styrofoam padding to ensure minimal/no damage during delivery. (Though it was hard to get through the door at first.)
Could be better in terms of providing information on particular components that user may not be aware of because while I knew installing the OS on the SSD drive was faster, I didn't know it'd take up SO much space (would have probably considered a bigger SSD drive in that case) Case was much bigger than anticipated (could not move it myself but manageable with help of sibling) and PC was not as silent as expected (though still relatively quiet). Would be handy if a guide on upgrading or details of the case was included as I have no idea where to begin inserting a new internal HD (do not want to send back because of sheer size and weight of PC).
Would definitely recommend to others and re-use in future.
I stumbled upon PC Specialist almost by accident whilst browsing around for a PC. It never occurred to me to have my PC custom built, but it's the best way to do it.
Cheaper, more alligned to your individual needs and fun choosing the components. (also fun playing about and seeing what the most expensive desktop you can build out of curiosity!)
You may have to wait a few weeks if getting your rig custom built but you can pay extra to get to the front of the queue and you will also get email updates through every step of the process. I even changed my mind on a component after over a week and it was easy to do, with a refund for the cost difference being issued instantly.
It arrived extremely well packaged, contained all related discs and a very informative little booklet.
My PC was only £500 for everyday use and it works like a dream. All in all, PC specialist are a very professional outfit and I will be using again for upgrades in the future.
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