I found dealing with PCSpecialist very goood as every question i asked about each item in the quote was answered immediately and clearly and the Computer is running like a dream. I would recommend this Company to anyone thinking of purchasing a new PC as you will find no better Company to deal with.
I found the service to be generally good, with the website clear and emails and other service appropriate and timely. The computer arrived as expected and is working perfectly.
My only criticism is that the "8-10 days" delivery time posted prominently on the website is misleading. Mine took 3 weeks to arrive: not unreasonable, but still longer than I was led to believe.
Ordering a new PC from PC Specialist is very simple - the site checks to make sure you aren't doing anything silly and you can change the whole setup as often as you like until you are happy with your final spec. You are kept well-informed of the progress of your order and communication in general is excellent (and polite - not terse).
When the PC arrives it has already had any teething problems sorted out - fires up first time and is capable of using without any tedious nonsense of sorting out any internal conflicts. This does mean that the ordering process needs to take place a week or two ahead of when you want the new computer (it's not a quick "off the shelf" fix for a PC that has suddenly blown up).
Delivery is seamless enough - the online tracking makes it possible to narrow down a delivery time to within an hour or so though you can only find this intormation out on the day of delivery itself. WHereas it does mean you don't have to wait in all day, it would be nice if a target (morning or afternoon) could be made available some time in advance.
This is the second PC we have ordered from PC Specialist and will be back there again. For price, quality of workmanship and ease of purchase the competition are in another league.
Fantastic range of products at competitive prices. Really easy to use website, particularly for customising orders. Friendly and helpful staff on the phone and the email updates on order progress were great. Oh yeah, and my son absolutely loves his new laptop.
When I ordered my new laptop from pc specialist, I understood that it would take longer to arrive than other laptop retailers due to the construction and additional services that help maintain I get a reliable product. I did not expect it to take over a month for it to arrive however.
Upon arrival, I was very happy with my new laptop, it booted up straight away and there were no apparent issues. Upon further use of the machine, the wifi keeps dropping and requiring me to disable my network card and re-enable it or restart the machine all together.
Dispite the long delivery times and network card issues, I'm happy with the product
It's a pretty damn good machine. It arrived all together in one big box. I set it up on my desk and it worked like a charm. However after a few days I started to notice that there was a small problem with the front sound port for headsets. It was causing a slight fuzz which I don't get when using my headset in my laptop. After a while this got worse to the point where I couldn't use the front port and had to use the one in the rear. The fuzz was gone which confirms that the front port for the headset was damaged.
I imagine this is just one of those 1 - 1000 things and doesn't really effect my view on the computer as a whole. I am thoroughly happy with what I purchased.
Brilliant company. From the get go PC Specialist were helpful, explaining and helping me create my ideal PC. Almost like having a 1 on 1 assistant!
The turn around was great and everything came well packaged and cared for. The help pack included was great and I had my PC setup in no time.
Would recommend these guys to anyone looking to buy a PC
A bit disappointed with some drivers not being installed when delivered (touch pad problem). DVD with drivers and Windows preinstalled copy have been attached to the mini laptop with no DVD drive build in.
The cost of preinstalled Windows licence (version for new laptops) is the same as cost of buying it itself with full licence to any machine.
Previously bought 17" laptop case not durable and soft, easy to curve when not on very flat surface.
Bought it not really expecting what was going to happen, but I was very pleasently suprised. The laptop works great, runs real smooth and I haven't had one issue with t out the box. The graphics are impeccable. You will not get a better laptop for the same price.
I have taken to reading reviews on here after some bad experiences with online companies and in the past I have only used it in a negative way, shaming companies that have provided poor products or service. As such it is nice to be able to use this to praise a company for going above and beyond what they said they would do.
I chose PCSpecialist because the reviews on here had been so positive and because the pricing for the build i wanted (though expensive) was, i thought, comparatively well priced. The website was easy to use, i am not an expert by any means with regards to tech but i am able to understand to a fairly decent level and had no issues deciding on which products would be best for my build. I really like that their tool not only highlighted a compatability issue but it also informed me that the power supply i had ordered was more than I required and i could afford to get a cheaper option and still have sufficient power (though i needed the higher power for SLI.
I recieved a call a few days later to inform me that one of the Hard drives I had ordered was not compatable with my mother board, i was given a range of options and Tom who called was kind enough to explain to me which would be best to achieve the results I was after, and also informed me that due to the difference in price between the options i could upgrade my second Hard drive and be refunded the difference.
from placing my order to dispatch has taken 7 days, and hopefully it will arrive before 12noon tomorrow (saturday) as per instructions. At every step I have been kept informed of the status of my order and it has moved much faster than I has expcted it to.
It really is nice to deal with a company that realised that communication with their customers goes such a long way to keeping them happy and even if there had been delays i would have been fine waiting as they were so attentive with information that I would not have been left wondering what was going on.
I will definately come back to PC Specialist in future for any similar requirements.
This is a great site to use for building a pc as it was helpful in stating compatability issues to make sure everything worked, they give progress reports at each stage to let you know how far through production your computer is. Once I receive my pc it was built to a high quality and I have had no problems with it. So overall I would recommend to use this website.
Everything needed was there and all is working as it should. Build time was quite fast. Orientation on web page was easy and I had no problems finding what I wanted. I was glad, that I could see what stage my order was in. So happy with this and would do this again.
Bought this a few weeks ago but as a computer scientist I know how to test it. Installed windows 8.1 to try it out, been quite good so far no real performance issues, except it can be dodgy with wifi sometimes (but thats windows 8 not the laptop!)
Loving the brushed aliminium look, I've got many compliments from it, and it works like a charm!
I had a really bad laptop and didn't want to give money on a laptop that didn't have what I wanted. I found PCSPECIALIST through a friend and decided to go for it - what was I going to lose? I'm extremely happy that I took that decision. I paid slightly more than buying a standard laptop, but much less than buying anything like a MAC. I chose what I wanted on the laptop, and everything was tested before being sent over. I recommend this to anyone who wants a reliable computer or laptop as it's definitely worth the money!
Excellent service, brilliant prices! (Ive done plenty of research) I would highly recommend PCspecialists to anyone, whether you are knowledgeable on PC hardware or not. The people on the forums are very friendly and quick to help you out! 10/10!
PC Specialist offer a pretty unique service in the UK in that you can tailor a laptop to your needs, avoiding compromising on certain features without spending mega bucks on a top of the line model from one of the major manufacturers.
Value for money in this regard is superb. And their prices are very competitive with those of the larger laptop manufacturers anyway, it's nice to get exactly what you want for your money!
I purchased a 13.3" Apollo laptop from them, and I'm very impressed with it. It looks a lot more expensive than it is, and build quality appears to be excellent (only time will tell for sure of course).
As far as their service is concerned, it was an pleasing experience from start to finish. My laptop was built and delivered on time and I was kept up to date of it's progress via their website. I would definitely recommend them as far as laptops are concerned. I can't give an opinion regarding their desktop PCs, though I imagine it's much the same deal.
i was looking for a custom build high-end laptop. The best part i like is the order process. You have lot of options to customize your requirements.
My preferred OS is some linux distribution .. if would be an icing on the cake if PC Specialist can provide some dual boot options with Windows and Linux. It is just my opinion .
As a first time customer I found the experience of buying from PCSpecialist as excellent. There was a good range of options to get the correct build, the information about the build chosen was very good. I personally would like more choice of SSD drives which I purchased separately and more upfront information about compatibility of products e.g. the cooling system will not fit in your chosen case.
I would recommend anyone to buy from here the price, build quality and the communication was all good and the turn around from specification to build was as expected.
This is the second (or third if you count a friend's) PC I've ordered from PCSpecialist and once again the quality of the product and service have been exceptional. The product itself is high quality and as advertised, while the whole process is made transparent and simple.
My only compliant would be that building takes an awful long time and the statistics on that are still a bit confusing (it would be nice to see long term trends perhaps) for instance during my order the average time to dispatch rose from 10 days to 19 days in the space of two or three days, to the point where my laptop was technically getting further away from dispatch with each day. Also it doesn't actually say on the statistics whether the averages are in working days or actual days. Even so, I got my laptop in the end (pretty much on average time too) and it's been a great machine ever since.
I was 6 years not so good experience with a Macbook, so I was looking for a laptop offering very good, gaming rating performance for a much as possible low price and possibly a slim design. All major brands (Dell, HP, Lenovo etc.) offers models lacking in one or more compartments mentioned above so, while I was searching less notably laptop manufacturers, I found that a barebone laptop would be the solution. Then I was looking for a good assembler for the model I choose (the MSI MS-1492) and then finding PC Specialist was only a matter of time. I customized my laptop and ordered immediately, as the price was excellent. Wait time for shipment was in the average mentioned by them and after about 20 days (14 for production, 7 for the shipment to arrive) I got my new laptop. Obviously my next pc will be ordered on PC Specialist.
I recently ordered a laptop I was very pleased with the quality and speed, I was also very pleased with the speed of the delivery; using DPD to deliver the laptop meant I was able to fully track the delivery as they allow you to track the order by telling you then name of the driver, the drop number of the item, and the drop number that they currently are on, also showing the drivers position on a map.
The whole process from ordering the laptop online, to receiving the laptop at the door was fantastic, and all in 15 working days.
I would not only recommend this company, I will be using them again myself.
I compared many PC sites before settling with PC Specialist, their site is by far the easiest to navigate and the tracking process excellent. The computer arrived without trouble and looks great, set-up was simple.
Thoroughly recommend PC Specialist.
I received very good service from PC specialist.
I ordered a custom build Core 2 i7 4770, 16GB RAM, 256GB SSD, 2TB HD, 3GB Radeon R9 280X. All this encased in a nice CORSAIR 300R.
The order process is very good and keeps you up to date in real-time with the progress of your order.
The price was very reasonable, the PC took less than two weeks to build and dispatch and arrived well packaged. I'm very pleased - I would order from these people again.
I've ordered an intel extreme cpu laptop, paired with two 780m it's one hefty machine, after 10 days of playing around with it, I must say the quality is great, only down side are the speakers of which are 5 plus something of a sub-woofer, but to be honest for this amount of cash I was expecting better sound, even just pair of quality stereo speakers would have been acceptable, other then that I would have to wait and see the test of time. Delivery time (3-4 weeks) and weak on-board sound is what made this a 4 star purchase, overall I'm satisfied.
Being that i dont really order anything online this was a big step for me. I have a phobia of online purchases... i somehow dont trust credit cards but this offer of the Optimus 17X Laptop was too good to resist. although the order did take over 25 Working days to get to me it was worth the wait... I could only ask that i would be told more about the process.. i constantly checked to see if my order was in production... but the order stayed there untill i phoned up. decent customer support but an unneeded phone call. as for the whole experience if i am at the point where i can ever afford a new laptop or desktop pc i would definitely come back to pc specialist. perhaps a component store would be handy.
I have used alienware for many years now and decided for a change of scenery all in all i found pc specialist to have given me a Great on-line buying experience. the product has exceeded my expectations and the quality built machine is exactly what i wanted in a mobile gaming pc i would recommend PC specialist to any one
I bought an AMD built gaming computer from PC Specialist about 4 months ago and any game i have tried i can play them in Max/Ultra Graphics from single player RPGs to MMOs such as Guild Wars 2, with a high FPS rate.
If i am going to buy an upgrade for my computer i would definitely get the upgrade from PC Specialist, for two reasons, they are pretty much the same price as other sites and i would avoid ruining my warranty.
Bought a custom Pc off these guys and was impressed from start to finish.
Specced up a system on their online configurator paid and then waited.
They keep you up to date from payment to delivery on every step your new PC is up to.
You can check online and they send you emails , sms too.
My build was delivered in 16 working days from payment which is pretty impressive as it includes testing and quality control before despatch.
Just a small hiccup with the case as my memory would'nt fit with the watercooler radiator , but they called and all sorted out in a jiffy.
I even upgraded graphics card from 780GTX to 780 Ti online , you can change what you want when you want during build time and efore.
When it arrived in a huge box , it was well protected even inside the case with a moulded to YOUR parts foam protector.
Made sure everything was secure and still plugged in before starting machine up. I was a bit nervous as I read some people had blue screens and issues with their builds but mine fired up , I installed Win 7 and no problems at all up to now.
All in all a great experience with the piece of mind of a guarantee of which you can get different levels of cover.
Highly recommended , and would recommend to family and friends and anyone who reads this review.
Thanks PC Specialist !!
I found PC specialist when searching for custom build PCs in Google. The site appeared useful but having not heard of them before, I did a quick search on PC Specialist reviews and found this site with thousands of very happy customers on. Sceptical by nature and unlikely to leave feedback unless disgruntled, I wondered why so many people had bothered to take their time to write a review when everyone was so pleased with them but I decided to go for it anyway. I now understand why. The small offer of a free USB pen drive to encourage you to leave feedback was just the gentle nudge I needed to think, these guys really do deserve me sparing 5 minutes to tell people just how good their service is and hopefully this one will give the sceptics like me comfort that these reviews are all genuine. As with a couple of the reviews I have read, you should be prepared to wait 3 weeks to receive your PC but it's well worth it. I had a number of questions about what were the most important components for me and the forum was excellent for help. When compiling your PC there are a couple of areas where you are unsure if you are getting the right part to be compatible. Don't worry about that. When you go to proceed, the site tells you if a component is not compatible with your spec and in my case, I had chosen a part that was too excessive for my requirements so was encouraged to downgrade it for a cheaper component! How refreshing. Post sale contact is also very easy and helpful. You can see how far you are in the queue to speak to an advisor and there are no communication difficulties once you are connected. I can't praise these guys enough. Incredibly impressed. Thank you.
The best company what i have ever seen. The delivery time was excellent. They sent a message about the time window, it was between 9.14- 10.14 am. The parcel arrived at 9.16 am!!! Amazing! The packaging was spotless. My new computer is running smoothly and very quickly compared to my old one.
It was a great purchase, good job guys. Well done. Highly recommended!!!!
Thank you very much.
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