06 January 2010
exchange
bought 1 laptop and 1 hp touchsmart from them. no complaints. laptop was faulty and they exchanged next day.
Featured review of Pcworld
04 January 2010
Caveat emptor - a customer service nightmare
Order with free delivery placed online and confirmation email recieved, only to later receive cancellation/declined email. Customer services unable to help but advised to re-order as stock was now in (why can't an IT Services company do this automatically?!). Re-ordered with cust. services on phone confirming my order had been reserved only to get the same response (confirmation followed by cancellation emails due to lack of stock).
This resulted in a nightmare of long phone calls (over 2 hours) to people who only have a script to work off, no authority to authorise things and just want to get you off the phone by promising what you want to hear.
One advisor was actually rude on the phone! They won't give their names (company policy - for "fear of retribution" apparently!), refusal to pass to higher management or give out the head office number (it's 01727-202086 btw)
Now in sticky position of explaining to a 9 year old that we were unable to get her birthday present due to PC World's complete dis-interest throughout. Still awaiting return phone call from head office to discuss!
I have spent thousands in their stores but never, ever again.
This whole episode has cost sleepless nights, hours of time on 0844 numbers (at 5 - 10p/per min) and no item despite promises all round.
Thanks PC World, your website says 'reputation for excellent customer service' (http://about.pcworld.co.uk/link/terms.html)
I'll be taking this one further me-thinks....
03 October 2009
Is not the best but is not the worst
There are many good alternatives to this site, but it is not the worst site on the net
06 April 2009
At PC world customer service is a foreign language
Briefly they sold me a machine that wasnt up to the spec on the sheet, I returned it for another that electrecuted me and so they sold me another that was not as described on the point of sale. I have asked them for a machine that is up to the job I require and clearly specified which would be like the ones on the point of sale had they been worded correctly and not twisted but they refuse. I was in tears in the shop and got barely a grunt out of them and practically computer says nooo response. Im now having to complete a moneyclaim form to take them to court to get a refund. Customer service seems to be none existent in PC world's world and watch what you are buying, check on the manufacturers sites before you do as they make things look better than they really are.
13 March 2009
What a joke
Not sure what training they provide or perhaps they thought a girl is an easy target, but when asked why the difference in prices between different things they didnt have a clue. I gave them the answer before i left. The word imbeciles springs to mind. Bit harsh, i know someone there must know what they are doing.
28 December 2008
zfcqjutdpkecdgktwell, hi admin adn people nice...
22 August 2008
The staff comtradict one another aftersales when I was attenpting to get a...
19 August 2007
I really wish i could give a 0 or -10 (terrible) I Recently aquired a free laptop with orange broadband from pc world, thought i might as well seeing as i have had no problem's with orange. Anyway...
23 January 2009
PC World - Portsmouth (ocean retail park) 27/12/08 - attended store and purchase 50" samsung 556...
01 April 2009
omg worst coverplan ever from PC World! Dont do it! Taken over 6 weeks to replace a charger then...
13 June 2009
PC World Website ordering system doesn't work. I repeatedly put my information into the system only...
04 January 2010
This review was originally submitted under DooYoo's 'misc-systems' section as there's a PC World review...
05 December 2009
Because PC World is a well known retailer, people will flock to there website purely on the name, but they are...
03 July 2009
Pcworld.co.uk is the online website of the PC World store, and like many other stores that have an online...
27 October 2009
Absolutely excellent. Not only was the item by far the cheapest of its kind on the net, communication from the sales department was spot on,...
31 January 2008
PC world have been a favorite store of mine for a long time. I have found the in-store...
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