Reserve and don't collect
I thought the whole point of "reserve and collect" was that you reserve it online, travel to the store and COLLECT it.
I reserved an item online last night to collect today, travelled 10 miles. Not that far no, but I was driving towards Manchester City Centre.
I arrive and am told that my item isn't in stock and they won't be getting anymore.
So I drive another 10 miles home with 20 miles worth of fuel less in my tank and 2 hours of my day off wasted!
Don't bother with reserve and collect. Infact, don't bother with PC World!