Yes that's what the sign said on New Years Day at Poole branch when I was taking my non working newly purchased Laptop back and that is exactly what my experience of their after sales service became. WO for me and WOW for them. Playing ping pong with a laptop. In the end I gave up trying to get them to admit it was faulty and paid for a repair elsewhere.
The last place you should ever shop in. The Laptops might look the same as you buy elsewhere but inside they are built with substandard parts. BEWARE GO ELSEWHERE
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