Pcworld reviewed by

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Rip off and Useless - never shop there again

I was looking for a new laptop, after a bit of research found one on the pcworld website. It was available in different colour choices so I thought a black finish would be better...oh, that was more money (£430). Oh well I'll go for a blue one, nope none left, ended up reserving a purple one for £399 as it wasn't available for home delivery. So I went down to the store to collect my reserved laptop. Whilst I was waiting for the staff to come over I noticed the laptop I had ordered. There was a black one for the same price as the purple one for £399 (hang on a min, they were different prices on the website). Eventually someone came over to help I told them I was after this particular laptop in black. Off he goes to go and get one, comes back to say there aren't any. He looks on the store computer, great he can order one and they'll deliver it. (remember the website listed it as not available for home delivery) Brilliant I'll do that then. So he tries to order it, only he doesn't know how. Tells me to go home and order online. I remind him it's more expensive online and not available for home delivery...again.
He then tells me to come back in store the next day and someone else will be able to order it for me.
I return to the store the next day....the price has gone up !!! Not just the black one but all the colours. I get to speak to someone about ordering the laptop in black and I tell them what had happened. He said it was now the new price unless I'd reserved it....I had, I never told the guy the day before I'd come to collect it. So this guy now asks who dealt with me the day before. Just as he said that the guy from the day before walked past so I pointed him out. Great now I've got 2 numpties to deal with. Between them they call up my reservation....it's been cancelled by head office they tell me. The reason why because of the price increase. I asked to see the manager. a young kid comes over who then tells me that I need to spend more money to get £30 off the laptop price and that there is nothing I can do.
So basically you reserve something which gets cancelled so they can increase the price....hmm I think a little chat with trading standards might be in order.
What a bunch of retards. I will never shop here again, they're just incompetent idiots. They need to up their standards and quick before they follow comet.
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