We ordered a limited edition PC game from their website, this was the only version available on the website. When the game turned up it was the standard version, worth £5.00 less. How is this when according to their website they don't sell it......
Took it in to the Gloucester store, the staff were all incredibly unhelpful including the manager, even though this was a simple case of false advertising he offered a refund through gritted teeth whilst snapping at us. Even though we had to purchase the game elsewhere and take the time to go to a store we were offered no compensation or even an apology.
In total this mistake made by PC World has cost me around £8.00 extra, I called their customer service team who refused to offer anything as a good will gesture.
I was promised a call back with regards to this complaint within 3 days, one week later still nothing. I call again and get promised a callback later that day by a manager, 24 hours later still nothing so I call again. After excuse after excuse the same guy promises a callback but refused to give me a time frame. He refused to ask the manager for a rough time frame then told me as the call had gone on for 12minutes he would have to end the call, I was halfway through speaking and he hung up.
Absolutely terrible customer service, I've been a loyal customer of PC World for many years and purchased pretty much all my computer equipment, tv, printer and consumables but after being treated this way it's fairly obvious they aren't interested in customer service of righting their wrongs. There are other companies out there that would love my business, they will get it from now on.
I wish I could give half a star as one star is way too high for them!
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