Disgusting service. Rude, sarcastic, manager aggressive towards me because shop assistants chose to bend rules - not my idea. Complete refusal to deal with issue because I bought the printer from a different store. Advised that I needed to resolve the issue with the store I bought the printer from ie. return it to the Isle of Wight - a 3 hour journey including ferry costs far greater than cost of a new printer. That was only the tip of the iceburg.