Pcworld reviewed by

Manchester, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Really Bad Service/ Customer Support

I bought a Samsung Smart Tv from Currys for £900 in Jan 2013, which was having problem connecting to my network devices from starting so I waited for firmware update but even after latest firmware upgrade the problem still continues. Other than that the the tele is really slow, Smart hub don't connect, there is lag between changing channels, lag when accessing channel menu and the list goes on. When I called Samsung they send a engineer who said the main board of the tv need to change and ordered the part but I am really not happy with this repair as the tele is only 5 month old and I don't want a repaired one for the amount I paid for it. So when I contacted Curry's customer care regarding this and mentioned the SALE GOODS ACT as it not as its described at the time of sale and don't fit for purpose, the representative asked me to go to shop and speak to Manager which I did yesterday but he was not helpful at all not interested in me and keep saying its not their company policy. If its not then why the Customer Care representative asked me to speak to Manager at shop.... Do they have different policies in all stores and customer care??????? I'm going to complain this to consumer court in few days as I wrote a lettyer to them and head office... Lets see what they reply.
This is not the first issue I'm having with them, had problem with them before with my laptop as well. Hope I can give them less than 1 star..
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