Pcworld reviewed by

Dorking, GB

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Their fault = my problem!

You would hope that most retailers would sort out mistakes made by themselves promptly and without imposing upon the customer. Not PC World.
I bought a toaster yesterday, but the sales assistant put through two items at the till. One which I had been considering and the one I actually wanted. A simple mistake. I'm not too concerned about that. Mistakes happen and she was friendly. Fast forward to today. For starters, had to phone a 0844 number! to hear some disinterested lady tell me that I would have to return to the store in question to have the matter resolved. I actually bought the item as a snap purchase on my way past and I don't live close to the store - I explained. Same answer! I asked to speak to the store. Made me wait, still using 0844 number. Store guy a little more helpful sounding, but in practice the same response. Can't do anything unless I come back to the store. I said this is unacceptable. PC World have made the mistake, so why do you have a system which insists on the customer taking time out of their day, petrol costs etc to come back for resolution. I said any major retailer should have systems in place to deal with such financial issues. I gave my till receipt number and asked for the manager to phone me back asap with a solution and insisted that I would not be making the journey (its over 60 miles round trip!) to allow them to resolve their mistake. I am still waiting for that phone call. PC World - If you take note of these review sites. And you certainly should. Pls contact the guy who bought the yellow toaster yesterday at the Crawley site, June 26th asap.

XXX Update XXX
Several phone calls and emails later. Matter now resolved with simple over the phone card refund by Crawley site. This I had been told was impossible to action. Why this isn't standard policy for all who have financial issues with PC World through no fault of their own I don't know. I'm happy enough now, but the brick wall I had to knock down to get this simple thing sorted was ridiculous. I certainly won't use PC World again.
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