Bought a laptop from them in January. Explicitly said that I do not want any fringe products such as PC support etc. Said it twice to the customer service person.
What happened? Come March/June I was getting debited about £20 every month on my credit card that I had no idea why. When I phoned up the back they advised me to ring another number.
Guess what ... they DID put me on the support without telling me and started debiting money from my account. The company was independent from PC World and I asked them if this occurs a lot. They said that it does but there is nothing more they can do.
So ... PC World ... not only have you lost a customer for life, I have also told my friends about the issue and who will now stop using your services. I have had very poor service from you in the past as well and thought I'd give you another try. As the old saying goes, 'one bitten,twice shy'