I took my Asus to PC world in Truro on the 2nd July 2013 - I paid £50 and was told to wait for a phone call to tell me how much it would cost to change my screen. Well I still have not had a phone call and the code to trace the repair was invalid. I eventually tried to call them on the 17th July and was told after sitting in a que on the phone for more than 20 min they cannot fix it as it is a foreign computer bought in Sweden. I asked why did you accept the computer in the first place: - knowhow or "don'tknowhow" is a better word for them. They said they did not know and that my computer would be delivered back to the store on the 20th July damn if it must take 18 days for a large computer store to realise that they can’t do the work, they hinted how nice they were as they were going to give me my £50 back. When I had collected my pc, my partner took it to a small computer shop in Penzance who fixed it the same day within a few hours. Really PC WORLD you must be the shittiest company in the world. Please everyone stay away they are not worth it! I am sure they will close doors very soon. Oh yea we bought a washing machine with delivery from them few month ago it was a joke I had to go down the road in my 106 Blue Peugeot to meet them, loaded the washing machine into the little car brought it to our house myself it took three weeks for the delivery. I had no Idea I could fit a washing machine into such a small car but there you go that is how DontKNOWHOW works. NEVER AGAIN!
I was shocked when I had to send my TV in for repair to knowhow when I was told they wouldn't fix it nor would LG touch it as the serial number on the back indicated that it was a polish TV. The staff in store had covered up the two pin plug by adding a UK converter. I was shocked!! Knowhow were saying that I was trying to defraud them!!! The staff in store on the front desk were trying to help and one manager agreed to like for like exchange great I thought problem solved. I decided to go to the store the day before my old TV was to arrive back to me. I wanted to choose TV and make arrangements as I had a busy day the next day. A different manager agreed to like for like exchange but I realised to my credit that they had copy and pasted different specifications on to my TV printout. As soon as the manager realised he would have to upgrade by £300 he waisted no time in belittling me and making me feel worthless. He wouldn't accept what the other manager had agreed as if he didn't care and subsequently left me in store for 5 hrs to deal with the other staff and they had to call him at home to try to get a resolution. I the end I was back in store with the TV and my children had the misfortune of coming along. The manager again me sure he made me feel like.... Before agreeing to a refund on to a debit card. I'm now fighting knowhow as I feel they breached their terms and conditions. Please please please avoid like the black plague. Unless you want an item that isn't legitimate.
Firstly, they are very expensive compared the RRP on most items, the KNOWHOW crew are useless. Most of them are completely brain dead in the subject they are SUPPOST to be geniuses in! Secondly,the phone service must be manned by only one person as, while polite the person I spoke to had no idea what he was going on about and it takes about 10 mins to holding on an expensive 0844 number to get any response!
DO NOT BUY FROM UNLESS ABSOLUTELY NESSECARY!!
It's Monday and I have 750 quid to spend on a new PC but I sort of need it now and not waiting days for it to be built. So as I knew that PC World sells PCs to go (shall we say)
by that I mean I pass over the money and I take it away that day- simple, right?
So when I enter the shop I am politely asked if I need any help and I did so I told this member of staff what I needed and we agreed on PC but we also decided that to meet my gaming needs I could do with a bigger power pack and and better graphics card so I decided on which and the lad said no bother he will check that PC mechanic will be able to change over the graphics card and power supply and I would be able to pick it up at 5pm. Brilliant as the assistant assured me that the PC would be able to work correctly with the new graphics card and power supply.
Now before I agreed anything I did say that I would be popping next door to check out Curry's selection but the lad got a bit upset about this and told me that I was wasting my time because they sell the same stock as PC world and Curry's staff don't know what they are talking about when it comes to PCs !! So I gave him the benefit of the doubt and so passed the sale over to him. After sorting out the money
it was agreed that it would be ready by 5 0clock. Great! Before I left I gave them a ring on the telephone, the PC technician was finishing off my jobs and it would be ready when I got there. I had to get back as quickly as I could to get my Dad to hospital to visit my Mam but they said not to worry the machine would be ready.
As soon as I entered the shop the PC technician told me the graphics card was not working properly with the new power supply so could he exchange it for a similar one but 10 quid cheaper and I agreed. Eventually my sales guy turned up and his attitude stunk... he was not bothered about my urgency and as time went by this so called professional mechanic seemed to know less about pcs than I do!
Now they were talking about another similar PC for less the price coming from another shop and would turn up sometime tomorrow. By this time I had already spoken to my Father on the phone and he was upset thinking that I had let him down for his visit to see my Mam. The sales assistant must have thought that wasting my time by spending ages on the phone and rolling around on one of those wheelie chairs would endear him more to me then he was mistaken because by now one of his colleagues was making comments behind his back about how he had screwed up again. That was it I demanded my money back, I was not refused but realizing they had lost a sale they asked me to change my mind and accept the other machine tomorrow but I said no. Now all this time his boss watching all that was going on but never once tried to intervene and help this now fuming customer. You see, their attitude just stank !! I got no apology, was refunded my money and as I left the store (which I shall never enter again) I just shook my head at the spineless manager who obviously had no control over his staff, and oh by the way... as I was leaving I could hear the so called pc mechanic complaining that he now had to put it all back together again now (that's your job-that's what you get paid for..). I have now passed on my hard earned money to an independent computer shop and guess what... he is building me a great rig and it will be worth the wait, brilliant! Also I cease to be a PC world customer but I remain a Curry' s customer as they have done me no harm... now I wish I had tried Curry's first !!
Bought my product in PC World as cheapest on the web l did the click and collect thing
Usual miserable staff, usual pressure to takeout a not wanted overpriced warranty (he kept on and on so annoying) oh yes also did l need an overpriced cover for my pad, this is what puts me off PC World it's my last choice of all, price governed this purchase.
Oh yes the staff are so miserable, too, never managed a smile, they are such miserably sods lol. Not my favourite shop.
I have a camera which is under the 'Whatever Happens' warranty (which I pay extra for). It developed a fault with the lens not closing in April. Curry's PC World have sent it twice to Canon, rather than repair it under their own warranty. Now, finally, 3 months after I first took the camera in, they tell me that it needs to be repaired under Whatever Happens rather than by Canon. Furious that this has SO FAR taken them 3 months, during which time I have been without my camera (which is STILL broken) I spoke to the manager - Tony - in store this morning at Colliers Wood who gave me without a doubt the worst customer service I have ever had. He told me the delay was my fault because I didn't pick up the phone when they tried to call me one time (blocked number so I couldn't know who it was - and they didn't try again). He then was exceptionally rude and dismissive and told me I was being abusive. I hadn't raised my voice, been threatening or used poor language. I couldn't believe it. I then rang an 0844 number (at my own cost) to complain to the Customer Services, it took 40 minutes on the phone, and all that happened was that I got a phone call back saying that the manager would be internally reviewed. Terrible.
Bought a laptop from them in January. Explicitly said that I do not want any fringe products such as PC support etc. Said it twice to the customer service person.
What happened? Come March/June I was getting debited about £20 every month on my credit card that I had no idea why. When I phoned up the back they advised me to ring another number.
Guess what ... they DID put me on the support without telling me and started debiting money from my account. The company was independent from PC World and I asked them if this occurs a lot. They said that it does but there is nothing more they can do.
So ... PC World ... not only have you lost a customer for life, I have also told my friends about the issue and who will now stop using your services. I have had very poor service from you in the past as well and thought I'd give you another try. As the old saying goes, 'one bitten,twice shy'
Ali Bali found this review useful
Ordered a Freeview Recorder from the PC World website utilising the Collect in Store feature. It does say that the item is available by 5pm next day but when I was going through the checkout it said it would be 48 hours - Not a problem, at least it said. Went to the store to be informed that they only receive the internet orders once a week so it would be sometime next week when the item could be collected. According to the store this is how they handle these orders.
So, why advertise and sell on the basis of something else??? I would have purchased the item elsewhere (cheaper) on line but I liked the convenience of collecting the item instead of having to wait for a delivery.
I'm sure the small print will tell me that I can expect this experience however it is clearly deceptive not to clearly display the delivery expectations at the point of payment (or in this case state that they are something else).
You would hope that most retailers would sort out mistakes made by themselves promptly and without imposing upon the customer. Not PC World.
I bought a toaster yesterday, but the sales assistant put through two items at the till. One which I had been considering and the one I actually wanted. A simple mistake. I'm not too concerned about that. Mistakes happen and she was friendly. Fast forward to today. For starters, had to phone a 0844 number! to hear some disinterested lady tell me that I would have to return to the store in question to have the matter resolved. I actually bought the item as a snap purchase on my way past and I don't live close to the store - I explained. Same answer! I asked to speak to the store. Made me wait, still using 0844 number. Store guy a little more helpful sounding, but in practice the same response. Can't do anything unless I come back to the store. I said this is unacceptable. PC World have made the mistake, so why do you have a system which insists on the customer taking time out of their day, petrol costs etc to come back for resolution. I said any major retailer should have systems in place to deal with such financial issues. I gave my till receipt number and asked for the manager to phone me back asap with a solution and insisted that I would not be making the journey (its over 60 miles round trip!) to allow them to resolve their mistake. I am still waiting for that phone call. PC World - If you take note of these review sites. And you certainly should. Pls contact the guy who bought the yellow toaster yesterday at the Crawley site, June 26th asap.
XXX Update XXX
Several phone calls and emails later. Matter now resolved with simple over the phone card refund by Crawley site. This I had been told was impossible to action. Why this isn't standard policy for all who have financial issues with PC World through no fault of their own I don't know. I'm happy enough now, but the brick wall I had to knock down to get this simple thing sorted was ridiculous. I certainly won't use PC World again.
As has been said by a number of the other reviews on here, there should be an option to give a rating of 0 stars.
Ordered a mouse over the website (in store) and the clerk at the computer didn't even think of checking the delivery address or the billing address was correct (which they both were not) before proceeding to hit the confirm order button.
As I am living in Gloucester and no long studying in Plymouth, I'd say it is rather counter productive for me to have to travel back to Plymouth to pick up my new mouse and then drive all the way back simply because of the idiotic clerk. Funnily enough, there is no way of amending the delivery address of orders that have just been placed (no where near ready for shipping and probably haven't even received the order yet), so I had to call up the generic PC world number. After 15 minutes of waiting on hold, I got through to someone, hoping to get the changes made swiftly, I was once again disappointed. You cannot amend the delivery address of an order that has not been shipped, even though you are there to provide any information and details that could be required to make such a change to an order, and so instead I had to provide the new person with the order number, half way through reading out the number she proceeds to tell me that the number I have provided her with was "too short", even though I had clearly not finished.
Once happy that she had the correct number and confirming the first line of the delivery address associated with the order, she told me that she had put in a request for cancellation of the product. Now just to wait for the money to reappear in my bank account.
Thoroughly disappointed in general with the overall service received both in store and on the phone line, the complete lack of understanding and/or care the clerks show to the customers is frankly quite disgusting, rather negligible to be honest.
Would not use the phone line again, unless of course something similar happens again, which shouldn't even need to be the case when a simple change of delivery address on the website should suffice.
I bought a Samsung Smart Tv from Currys for £900 in Jan 2013, which was having problem connecting to my network devices from starting so I waited for firmware update but even after latest firmware upgrade the problem still continues. Other than that the the tele is really slow, Smart hub don't connect, there is lag between changing channels, lag when accessing channel menu and the list goes on. When I called Samsung they send a engineer who said the main board of the tv need to change and ordered the part but I am really not happy with this repair as the tele is only 5 month old and I don't want a repaired one for the amount I paid for it. So when I contacted Curry's customer care regarding this and mentioned the SALE GOODS ACT as it not as its described at the time of sale and don't fit for purpose, the representative asked me to go to shop and speak to Manager which I did yesterday but he was not helpful at all not interested in me and keep saying its not their company policy. If its not then why the Customer Care representative asked me to speak to Manager at shop.... Do they have different policies in all stores and customer care??????? I'm going to complain this to consumer court in few days as I wrote a lettyer to them and head office... Lets see what they reply.
This is not the first issue I'm having with them, had problem with them before with my laptop as well. Hope I can give them less than 1 star..
My son saved his pocket money, Xmas & birthday money and bought a laptop at PC World on the Isle of Wight. Poor performance we put down to out internet broadband connection so eventually we upgraded it. By this time the lap top was 9 months old. We took it back as thought it needed repair. To cut a very long story short, they took it in 3 times promising each time to send it to the manufacture and 3 times called us to say it has been repaired in store. Each time we got it home no difference. Manager was disinterested and told me I had no rights under consumer law as it was 9 months old and we had to take it up with the manufacturer (completely untrue). Had an independent technician look at it and he said he had never seen such a low spec computer. It was not capable of doing what was needed and what we told the salesperson in PC World we needed it for, i.e. homework and gaming. My son cannot play games on it as it can't cope with most. I contacted Dixons (HO) and went right to the top but this made no difference and I am now in the process of going through the on line small claims court. They are disputing everything so we just have to wait and see. I will post the result here when we know.
If I could have given it less than one star I would have.
I had taken my laptop in to get it serviced as, despite there being nothing wrong with it in the first place, I was paying £9 a month for their "Repair and Protect" service and felt, after over a year, it was about time I used it (I was also heading home for summer the next week and would be over 50 miles from my nearest PC World so thought it would be better safe than sorry).
After taking it in on Saturday 11th May, I collected it again on the Monday morning and took it back to my flat, having been told by the man working at the desk that nothing was wrong with it.
I turned it on, expecting - if anything - it would be running better/faster than before due to it's upgrade.
You can imagine my frustration and anger as, when I turned my laptop on, it would not load anything for over 10 minutes, and when it did it was slower than my mothers 10 year old computer (that sounds like an airplane taking off)! I tried shutting it down and restarting it - but this time it wouldn't do anything at all!!
I took it back to the store and asked what was going on - a laptop that was fine two days ago doesn't suddenly stop working - and the guy (the same one who gave me my laptop back) pushed a few buttons on the keyboard and told me that "Something definitely isn't right... You're computer says it's running 8 Chrome's and that obviously isn't true." So he said he would take a look at it and call me.
An hour later, I got a call to say that my hard drive was failing, and they would have to send it away to be fixed!
As a student, this was almost unthinkable - 10 days without my laptop?
I asked how my hard drive could possibly be failing when there was absolutely nothing wrong with it when I put it in to get serviced. Apparently if you drop your laptop, it can affect the hard drive.
Now, I don't know who goes around dropping their laptops, but it certainly isn't me - my laptop sits on my desk 95% of the time anyway - therefore it must have been THEM who dropped my laptop and therefore caused my hard drive to "fail".
Not that they would admit to such a thing.
Anyway, my laptop had to be sent away to be repaired...And I was offered the chance to have my files backed up onto a disc drive which I needed as my documents for uni were on it - £22.99 was apparently the cheapest one they had that would fit all of my stuff on it - and as I didn't have my own hard drive I had no other option but to take it...)
The other problem was, I was moving home for summer to work - over 3 hours drive away - and would be leaving in 2 days. I asked if they could send it to my home address (they had it on the record because I had this "repair and protect" service) and I was told that wouldn't be a problem.
I went in to PC World the next day - to pay for the hard disc drive - And while in I asked the woman who was serving me if she could check that the laptop would definitely be sent to my home address
(a reasonable enough request, but you would have thought I'd asked her to hike up to Ben Nevis and do the Highland fling...)
So once she had checked it and confirmed I would have my laptop delivered to me at my home within 10 days I paid for my hard disc drive and went home.
9 days later (11 since I had lost my laptop) I had a text message through (one of those awful automated ones) reminding me that my laptop would be ready for collection from store the next day.
I thought, as it was an automated one, it may just be a mistake, so I went online to find out how to contact PC World to see what was actually happening, and finally found an "enquiry" form - filled it out and was told I would be contacted within the next 24 hours.
The next day I had another automated message saying my item was ready for collection...
(There was no response to my enquiry I made online)
So I went back online to try and find another contact method, found a phone number, and gave them a call.
Imagine my utter DELIGHT (sarcasm) when I was told that my laptop had been delivered back to the store (3 hours away from where I was now living).
After me taking it in for a service with nothing wrong
Having to pay for a hard disc drive (£22.99)
AND being told TWICE that my laptop would be delivered to me at my home address...
The woman on the phone I was put through to transferred me to the store my laptop was now sitting at and the woman on the other end of the phone (obviously having woken up on the wrong side of the bed and coming off a long shift with a short fuse) told me that she didn't know it was to be sent to my address but that she would send it out the next day and it would be with me the following week (16 days after putting my laptop in for a service) she then asked for the names of the people that I spoke to when in the store (unfortunately I couldn't remember them - although I did give her a description and she seemed to know who I was talking about).
So, Monday 24th May came around - and after getting the automated messages of "The KNOWHOW team will be with you..." and taking the day off of work so I could be in the house to collect it.
I called that night, only to find out that, as it was an English bank holiday they were closed.
Called the next morning to find out what was happening - thinking that, as they were taking the bank holiday off that maybe there was no deliveries (despite the messages).
Only to find out my laptop was STILL IN THE STORE.
They had not sent it out.
The woman I was speaking to didn't put me through to the store, but said that they (the store) would call me to tell me what was happening with my laptop.
This was fine for me, as it had already cost me £10 to find out that my laptop was no where near to being delivered. (it's an 0844 number - I didn't know they charged and it was worse for me as I had had to use my mobile).
After a long shift at work, I realised I had not been called back, so once again I had to call THEM.
Apparently the store had sent my laptop off, but didn't want to have to deal with telling me this. (Probably because of the fact it was supposed to have been sent off 5 days ago)
So, I once again asked - "When will I have my laptop back?" and the woman put me through to another department - only for the guy on the other end of the phone to look up my history or whatever it was - and in a completely baffled voice ask ME what was going on.
Apparently the folk at the store had sent it BACK to the WAREHOUSE for it to THEN be delivered out to ME.
This was getting ridiculous - and I told the guy that - And he completely agreed with me.
He told me that he would try and find a way to get my laptop to me quicker than the 3rd June (23 days after putting it in for a service now - absolutely not on by this point) only for him to come back and say that unfortunately "due to the area you live in" the next available delivery date was the 3rd June - 6 days away.
I thanked the guy and tried to continue on with life (by this point I had university stuff I had to do, and no way to do it).
Monday 3rd June came - took the day off work and waited for a delivery - NO LAPTOP.
Once again I called up and asked - none too politely by this point - what was going on...
Only to be told that they only deliver in my area on a Friday - so they had no idea why I had been told Monday!
I asked "If it's not a stupid question, why was my laptop not delivered last Friday then?"
The only response from them was "No, no, it's not a stupid question..." - didn't TELL ME WHY though......
I had to ask them to change the delivery address to my work address - I had already missed 3 days of work waiting for nothing, I wasn't about to do it again!
They muttered and mawwed over it but eventually the address was changed.
So, Friday 7th June (yesterday):
I have never been so happy to see a delivery van as I was then.
Finally I had my laptop back! (although, thanks to the hard drive "failing" I have nothing but a restored laptop - no photos, documents, history - nothing).
AND my Norton (which I paid extra for) has been removed and replaced with McAfee - utter crap - and my Microsoft office stuff's been removed as well!!
Who knows what else isn't on here any more...
It only took 4 weeks,
£31 in calls,
£22.99 for the hard disc drive,
One missed deadline for University,
and 3 days off of work (roughly £170 in wages)
The laptop may run well, but the store staff leave a lot to be desired (unless they're taking your money), they are not organised in any fashion, and although it is only £9 a month - that's £126 so far from me, it adds up - and it so not worth it for all the hassle it has caused me.
And there has been no form of apology (except for the people in the call centre - and it's not even their fault anyway) or reimbursement offered in any way.
Don't bother wasting your money folks.
P.S. - Having just looked at my bank balance I am absolutely stunned and furious to see that the direct debit of £9 for last month came out - despite me NOT HAVING A LAPTOP.
PC World, you've just lost my custom - and anyone else's I speak to.
Vicky Rajpal found this review useful
What 'great' customer service in Kidderminster. I went in because my router was cutting out when I got phone calls and wondered if I needed a new modem. The manager referred me to a store helper who said I needed a new splitter, probably. I was told to return it if it didn't make things better and get a modem. Well I did this after I found out the splitter didn't work to solve the problem. This was one week later and as I had £22 left over on my store card I brought it back into the shop and handed them the receipt, the open packet for the splitter (worth 7.99 their price but parts wise not much) and handed it all over neatly. They call over the manager and he says and I quote directly.
'Did you get your dog to open this? How are we meant to resell this?'
Yes, this packaging was a small rip open packet, akin to a pack of crisps, with a TEAR line built into it. They tried to say I should have used scissors. I asked if they really were expected to resell it with the packaging ripped and they said they can't get it repackaged. (A barefaced lie so far as I can tell.)
Well at that point I nearly told them where to go but they had my by the balls cos of the money on the storecard left over from a gift I was given (purchased from them, a printer that died within 6 months... quality.... not). I told them no-one told me that I needed to keep the packaging in like new condition to return it and they knew it was possible that I would have to return it if it didn't solve the problem and they hadn't said.
As I simmered down and they processed the order I said I was sorry for their trouble because I hadn't known about the resale packaging issue.
'Well now you know, DON'T you.'
That is what they said. Frankly I would never buy a packet of tic tacs from them again. They must realise my chances of giving PC World any money again is zero.
1. The printer was a pile of crap that died within 6 months and I got my refund only because of purchased warranty/insurance.
2. The splitter was sold to me on the understanding that I would bring it back if it didn't solve the problem with my no questions asked return policy. No one said 'We don't repackage, so be careful how you open.' - I hasten to add these splitters parts wise and cost to them is about £1.50 if that, maybe less.
So why the issue with the product being opened? Why the bad attitude?
I will be avoiding in future.
N.B. My mother purchased the same kind of printer a month or so before getting mine. Hers is now dead too and like mine does everything BUT accept paper and print.
Sorry but I expect better. Will shop online in future.
Postscript: The splitter in question is available on ebay for £2.99 suggesting that it is worth a good deal less than that.
I Bought a computer on October 2012, which included the "free service" whatever happens. Evidently, it began to be charged after the first month, from my point of view without my authorization. My fault was to realize this only until February 2013, when I wrote my first complaint and asked for the cancellation of the service. Then as I had already paid for the complete month of March, the most reasonable thing to do, was to cancel the service after the cut date, but for PC world this was not reasonable, so they stole my money and cancelled the service at the beginning of the month I had already paid.
My problem didn't end here, as the next month, I was charged again with April's service after having a phone confirmation of the cancellation in March. I wrote a new complaint the 20th of April, then I received a new call from PC world customer service, telling me that they will return the money and that the service was cancelled again. To my surprise, this didn't happen, and this month I was charged again with the service. I just don't know what else to do, or with whom I can complain, it seems PC world will just keep on stealing my money "whatever happens"...
They are a terrible terrible company. Dishonest and praying on older people who do not understand new technology. They falsely took money from my parents promising a repair for a computer and then asked for even more money to actually repair the item 4 weeks later claiming the large sum my parents had already paid was only for the recovery of the disk - disgusting.
They lied to my parents in person - repeatedly - and then claim my parent's (and my sister who accompanied my mum on the last visit) misunderstand everything.
This company should not be able to trade it is a travesty.
I also have no hope of any good coming of writing this review as everyone reviews them as 1 star and yet they still stay in business! So much for the power of social media actions.
Hey, here's my review on PC world. I would try 0.5/5 but I can't...
Skip to second paragraph for current opinion.
This review comes late but I want to state my opinion. Starting with the first PC I bought from them, a HP netbook. The server with the netbook in the store was good and very helpful (I was quite young at the time) and we bought a year "Whatever happens" insurance. Well, in 3 days, I couldn't hear audio at all and I called them, took them 10 minutes to figure out I deleted my sound drivers somehow, it worked. I thought their customer service was mediocre at best back then. About a year later, my screen got a crack in it, so I bought a MacBook Pro from the store, trouble free. My laptop got sent for repair and took them 2 weeks to repair, still got it with me.
Ok, now here is where the review turns for the worse and is my current opinion.
After buying my MacBook Pro, a year later, my charger stopped working, starting with it being on a red light meaning charging but my MacBook stayed at 31% charge, it worked to keep my laptop on so whilst I could do that, the next day I borrowed my cousins charger (she has exact laptop as I do) and hers worked so I would know what to call PC world about. I called them, and they held me twice for 5 minute intervals then said they would receive it (because I had whatever happens) and it would take 2 weeks for repair because "my battery was broken". I kept saying to them "No, it isn't broken, I tested it with another MacBook charger I borrowed, it isn't broken, all I would like is because I purchased this insurance, you could come to my house and replace my charger."
They kept insisting that it was broken and I just gave in because I wouldn't be able to use my laptop without the charger with it on such low power anyway. It took them 2 weeks like they said and I got a new charger, but I was not satisfied because it only takes 10 minutes to test if a new charger would work and just put it in the list of delivering back.
2 weeks later from when I received it again, I noticed on my screen, there was a red mark that looked like a very distorted semi big "Z" that was in the middle and was quite visible on a black background. it bugged me that I had it so I sent it in. They said it was screen burn and would take 2 weeks to repair. From the day I sent it (27th January 2012) it arrived on the 13th of February, little longer than I thought. I left the background on black and.... nothing. I called them about what is going on and they said "its because you didn't give us your password" even though I stuck a piece of paper with it on next to the trackpad. SO, THEY DIDN'T EVEN LOOK AT MY LAPTOP!
I sent it in again, took them a month, no fix. My parents were furious when I told them about it so they wrote a formal complaint and wrote the Sales of Good act on the letter too. Took them 2 weeks to respond, and a month to fix. I don't have any problems with my laptop anymore.
Bad customer service
Takes ages to buy
Vicky Rajpal found this review useful
Disgusting service. Rude, sarcastic, manager aggressive towards me because shop assistants chose to bend rules - not my idea. Complete refusal to deal with issue because I bought the printer from a different store. Advised that I needed to resolve the issue with the store I bought the printer from ie. return it to the Isle of Wight - a 3 hour journey including ferry costs far greater than cost of a new printer. That was only the tip of the iceburg.
Vicky Rajpal found this review useful
I TOOK OUT THE WHAT EVER HAPPENS INSURANCE WITH PC WORLD, AND WHAT A TOTAL WASTE OF MONEY. IVE PAYED £8.50 PER MONTH FOR A FEW YEARS, BUT IN JAN 13 MY LAPTOP GOT WET, I SENT IT OFF FOR REPAIR? THEY SENT IT BACK SUSPENDED MY ACCOUNT AND WON'T FIX IT?? ALSO THEY STILL KEPT TAKING PAYMENTS FOR THEIR RUBBISH INSURANCE? I'VE SINCE SENT A FEW LETTERS TO THEM BUT THEY STILL WON'T DO ANYTHING FOR ME? SO THERE WHATEVER HAPPENS INSURANCE ISN'T WORTH THE PAPER ITS WRITTEN ON!! THERE JUST A BUNCH OF SCAMMERS OUT TO RIP THE PUBLIC OFF. MY ADVICE IS NOT TO WASTE YOUR MONEY ON THEIR INSURANCE, BUT SAVE THE £8.50 PER MONTH AND BUY NEW WHEN YOURS GOES WRONG!!
I would definitely like the people to read this. I went to Brent Cross Branch of PC World
The person who served me in Brent Cross branch was VINCENT (an old guy) and yeah he did provide an exceptional service and it was exceptionally BAD. This is my worst experience in any store of London. I didn't raise the matter with the manager because I was in a hurry. But I didn't like the attitude of the person. who served me MR. VINCENT. I hope its not the same way in every PC World or Currys.
When I went to the till I got my Debit card out. The product had yet not come. The computer was in front of me and he was doing something on the computer. I had my Debit card in my hand. Mr. VINCENT didn't even ask about my debit card and just took it, by his own, from my hands and started entering the details. I went inquisitive that what is happening? and when I asked him that what was he doing? He showed me the computer and asked me to fill my details myself. I then realized he was filing my details. but in that case He could have asked me or request me.
But then how can someone take my debit card without asking and just start filling my details?
Moreover he asked me to fill my details and left the place to deal with another customer.
I was standing there for 2 minutes for him to return. But he never did until and unless a colleague of him asked him to come back. The colleague asked him of why did he leave. and the Mr Vincent replied that I was asking him of what he was doing and why he was doing? He said this and left.
I want to ask Is this the right way to approach a customer?
1) You take someone's card from the hand without asking or requesting him?
2)You leave the place in anger asking the customer to fill his details?
3)When a colleague asks you , you tell a lie to hide your back?
4) Even if I did ask him of what he was doing? Am I not supposed to know of what is happening with my debit card.? What was wrong in that?
5) Is it wrong to ask a question in PC World?
If this is the case , I guess the service is and was exceptionally bad. I would never ever visit that store again. and if I would not have been in hurry , i would have never bought the product from there.
Vicky Rajpal found this review useful
Not impressed with the PC World in Bristol Cabot Circus! Luckily my boyfriend knew enough about technology to realise that it shouldn't cost anything. As a mac user he had the same problem and just wanted to find out for my dad which buttons to press on a windows laptop plus he purchased his laptop from pc world. then the salesman came up with this rubbish about how desktops are different from laptops and had to be fixed differently which then rang alarm bells...
A very nice man in curry's a few stores away told us it was just press f11 and click next and charged us £0.
30 min job done!
If my dad had gone in on his own in PC World he would've been ripped off!!
On 28/03/13, I went to a Currys outlet in Sheffield at Heeley and I spent some time in the store talking with the sales assistant to find the best laptop for my wife who is disabled and is her main form of entertainment and communication. That day I purchased a laptop - a SAMSUNG NP3530EC, on a price plan over 10 months (£51).
This laptop was the best gift I bought my wife, she was very grateful and appreciate. She treasured this item, looked after it well and when not in use, it was stored safely away in a cupboard.
On 03/04/13, the laptop appeared different when we switched it on. A portion of the screen was not showing properly and appeared to have a ‘leaf’ on the left hand side. Thinking this was a system error, I contacted Microsoft that same day through a live chat. During the chat, I sent a photograph from my Ipad to the technician who then phoned me to say that this was a physical fault.
The following day, after work, I went back to the Currys store to show them my problem. I spoke with a Mike who stated that it appears as if the computer was damaged. I explained to the person that the laptop has not been damaged and was properly looked after by my wife, stored safely away in a cupboard.
This person was very unhelpful, stating that I would have to pay a repair fee of £50. I stated that I should not have to foot the bill as I know how it has been looked after. He also stated that I should have got the insurance cover. As they would not repair it, I then asked for a replacement or a refund, to which he and his Manager (who I asked for) declined stating that I had damaged the product and this, would not be possible. I also stated that I would contact Trading Standards with regards to the situation and Mike stated that they would agree with him and his assessment.
I then left the store with the laptop and went home. I then phoned Currys Customer Service department. I retold my story to them and that I wanted to put in a complaint, i was told I would hear from someone within 7 days.
On the 10/04/13 (6 days later), I had no response from Currys so I called them to find out what had happened. Upon speaking to that person, I found out that my complaint had not been looked at. I voiced my frustration and asked for something to be done as this was poor service.
The advisor spoke to the store and it was arranged that I take my laptop to the store and that they would take pictures of the machine (also keeping it in store with them) and send an e-mail to Samsung. I have a paper copy of this e-mail which I requested. The e-mail stated that there is no visible damage to any area of the computer and I will attach a scan of this for you to see. I was told that Samsung could take up to 48 hours to respond.
On 12/04/13, I phoned Currys whilst on a break from work. I stated to them that 48 hours has almost passed and I would like to know what is going on. My wife then received a phone call (within 10 minutes of my initial call) from the store. He stated to my wife that Samsung have just got back to him and that they had seen the photos and they agree with him that there is damage to it (contradictory to the e-mail he had sent on 10/04/13) and they would not be prepared say that this was a fault. My wife found him to be arrogant in his manner and not very understanding.
My wife then phoned Customer Services and spoke with and voiced her frustration at the whole situation. He stated to my wife that the store should have at least, offered to have it sent to Samsung to be looked at and waver the repair fee if they found it to be a fault. He then stated he would be the direct contact and would be the liaison between us and the store.
Customer services contacted my wife again and informed her that the store had told him that Samsung have seen the machine. My wife stated to that all they have seen are photos.
Upon my return home, my wife then received a call from the store (who was not supposed to contact us). He stated to my wife that Samsung are quite happy with the situation and they do not want to see the laptop personally and that is it. My wife found his tone to be sarcastic and seemed overly happy to be giving us the information.
At this point, I was infuriated. I then phoned customer services, who had just received the same news from the store, I told him that he had just phoned and how he spoke to my wife and how she was affected by the situation (including their manner). They responded that he should not have phoned the house.
Customer services stated that he would bring this situation to the attention of his managers. As this was just before closing time, he informed me it would be early the following week before we hear anything.
By 16/04/13, I did not hear any news, so again I contacted Customer Services and left a message for them to contact me. I repeated this on 17/03/13 with no response and then 18/03/13.
I eventually got a call to inform me that I would need a third party to look at the laptop and get an assessment from them. I informed them that this was not possible (due to money constraints) and that I personally should not have to do this. He offered me the other alternative of having the laptop sent to Samsung but I would have to pay the courier fee. I stated to that this was not an option.
I also stated that I am ready to contact Trading Standards (as I held off so I could deal with Currys directly) to which he advised me to phone instead of writing, he also added that he would speak with Samsung and try to help the best he could.
I phone my local Trading Standards – the advice line and they informed me to quote the Sales of Goods Act 1979 and write a letter of complaint directly to Currys (send it by recorded delivery). I then phoned Andy again and informed him of the advice they gave me.
Customer services had spoken with Samsung and that they have offered that the laptop be sent to them and they would inspect the machine, wavering the cost of courier and repair if they found the laptop to be faulty and not damaged. However They said that I had to go to the store and set this up, I said that this was not a good idea due to my recent dealings with that store.
However could not get in contact with the store whilst he was dealing with me (I was on hold) so he was sending them an e-mail. I also asked for a Manager to contact me as the entire situation, I felt, had not been dealt with both by Currys and Samsung. They phoned me back to inform me that a Manager will phone me on the 22/04/13.
I had to make three calls on 22/04/13 until I was responded to by a manager, who stated that the other manager (who was supposed to call me), did not get a message. They offered to go and look at the machine personally the next day and call us back.
On 23/04/13, my wife recieved a call to state in fact that there was physical damage to the screen (despite us knowing that there was not). The customer services stated that if this was not the case (instead of a possible manufacturers fault), that they would send it to their team and assess it. If they deemed it accidental damage, that we would have to incur their costs.
We are collecting he computer and intend to sell it as spares as we see no other options.
I have never been treated like this by a company before, the entire situation has been an unnecessary process and mentally straining for both me and my wife. I feel the store has been inconsistent with me and Currys’ own customer service team and I am stuck with a bill with nothing but a fault machine and a heap of grief. I would like to warn people about this and see if anyone else has had issues.
After 2 x 2 hour round trips to choose and pick up our new computer when we got home there was no power lead in the box we rang customer services to ask them to send one out in the post only to be told that we must return to the store that we had bought it from to collect the lead another 2 hour round trip I guess or get one off ebay I think it might be better if you could call the store direct rather than a call center
Don't try and take anything back to these idiots when it breaks down , they will just fob you off and tell you that you should have bought one of their replacement product policies ! They refused to exchange or refund a 3 month old camera that had stopped working. They apparently only replace an item that breaks down with in 28 days of purchase. Their receipts & guarantees are worthless. Their staff are arrogant & unhelpful and I will never deal with these people again. Hopefully they will end up like Comet and leave only trustworthy helpful & honest companies to help consumers with their electrical needs.
I basically asked them to remove Norton from my PC safely because I've had problems removing Norton products from other PCs in the past. Only I got the PC back a couple of days later with Norton still on it, in the end I removed it myself and no damage done (from the removal...so far). They push Norton as a good anti-virus so they won't remove it from your PC because they believe others are inferior. (I have their whatever happens plan so it didn't cost me). You are probably going to get a faster turn around at a local PC store, I've had PCs go in for repair in the morning and I've collected it either an hour later or that afternoon (I even waited in shop for one repair to be completed and in PC World they would take 4 days to for the same thing). PC World take forever to do repairs and their work is slightly inferior to local PC repair shops.
I bought a HP laptop from them a few years back and within six months, the hard drive began to click. I then phoned up the "tech" guys, and they collected my laptop saying they'll return it in two weeks. Two weeks passed and I didn't get any feedback about my laptop. When I rang up, they said they already delivered it -- which was a lie because I was home the entire day they claimed they'd deliver my fixed laptop by. After pressing them further, they said they delivered it to a man name Muhammad who lived at a black door (again, another lie as there are no black doors nor is there a guy called Muhammad on my street). After physically going down to the store and complaining to the staff members about their terrible service, they eventually contacted the tech guys on my behalf and within another week, I got my laptop back.
I refuse to buy another product from these guys again. Disgusting service and disgusting attitude.
I WILL NEVER BUY FROM THIS COMPANY AGAIN--I WILL RECOMMEND MY FRIENDS DO THE SAME
I recently bought a set of headphones at the Pcworld in the City, I asked for some assistance as i wanted to buy some good quality headphones. The lady who offered to help me pick out the right ones had NO idea about the products, but this did not discourage her from pointing to all of the most expensive items on the shelf. I would usually chalk this up to this not being her forte or department and give her the benefit of the doubt that she was just trying to make do with what she did know.
But the factually inaccurate claims she made about features of the products which simply weren't true were dangerous to a company with such a bad reputation in retail.
I thought that gently pointing out that maybe she was getting the various models didn't actually feature the ability to do what she was claiming they would, in some way might help.
e.g. she claimed that a specific brand had detachable cabling, I pointed out that another model had that feature but the box she was pushing into my hands didn't have any such ability.
She rather forcefully told me I was wrong and even when conceding the fact that i might be, and asking her to show me on the demo model (in order to help her save face) , she claimed that a better version of the brand she was pushing at me would probably have detachable cording. She then went on to say that I should buy those anyway because "most of the others are" ....and i quote "Shit anyway".
I selected a different pair, one that I read the box to find the requirements she was unable to and took it to the counter, I tried to purchase the item from someone else on the desk as i found her manner rude and arrogant and actually didn't want to speak to her again. Instead she barged in to the till in front of the lady serving, claiming me as a customer. (I dont know if the work on commission, but this aint how you earn it.)
She took my card from the chip&pin machine and placed it behind the counter before telling me to wait while she checked the stock on the item i was trying to buy. She left for a good 7 minutes leaving me stranded at the counter with a perfectly acceptable boxed product in my hand.
She took so long that they started serving the que behind me that was building up.
When she returned she returned with the same make and model as the headphones I had selected only in a rather beaten up box. I asked why she was bringing that box down, her justification was that i was unlikely to keep the box anyway..
Great I thought, you waste my time so you can palm off a product thats a bit too shitty to put on the shelves.
Anyway, the final Insult was when she scanned the beaten up box the price came out to almost 3 times the cost of the headphones I had selected, she was very quick to put my card into the reader and run up the sale .
I pointed out that the price was wrong.
No its not, thats what they cost. I pointed to the pricetag, it didn't match up.
On inspection of the till readout, I notice her remove a piece of paper that had been clumsily attached over the barcode on the box.
She had scanned the barcode for the very expenssive headphones she had been pushing earlier, from a docket that she was now holding in her hand.
I WILL NEVER GO INTO PCWORLD AGAIN AND LOOK FORWARD TO THEM GOING THE WAY OF THE COMET
l purchased a HP laptop which developed a fault which this company has failed to rectify. Well we havent got that far as after 6 phone calls and a visit to the store l am about to contact Trading standards. Worst staff dont know the complaints procedure l haved been batted around this pathetic company by the unhelpful staff who dont or dont care . NEVER WILL l BUY FROM THIS SO CALLED STORE. AGAIN!!!
We ordered a limited edition PC game from their website, this was the only version available on the website. When the game turned up it was the standard version, worth £5.00 less. How is this when according to their website they don't sell it......
Took it in to the Gloucester store, the staff were all incredibly unhelpful including the manager, even though this was a simple case of false advertising he offered a refund through gritted teeth whilst snapping at us. Even though we had to purchase the game elsewhere and take the time to go to a store we were offered no compensation or even an apology.
In total this mistake made by PC World has cost me around £8.00 extra, I called their customer service team who refused to offer anything as a good will gesture.
I was promised a call back with regards to this complaint within 3 days, one week later still nothing. I call again and get promised a callback later that day by a manager, 24 hours later still nothing so I call again. After excuse after excuse the same guy promises a callback but refused to give me a time frame. He refused to ask the manager for a rough time frame then told me as the call had gone on for 12minutes he would have to end the call, I was halfway through speaking and he hung up.
Absolutely terrible customer service, I've been a loyal customer of PC World for many years and purchased pretty much all my computer equipment, tv, printer and consumables but after being treated this way it's fairly obvious they aren't interested in customer service of righting their wrongs. There are other companies out there that would love my business, they will get it from now on.
I wish I could give half a star as one star is way too high for them!
Very poor customer service. Sent my PC for repair on 16/3 at PC world Beckton. My instruction was simple, to recover the data and restore the Operating system, vista. When i went to check today on 8 April (after 3 weeks!)the technician Casper told me he just got the cd on Thursday last week since he had to buy it on eBay.
Didnt know it take weeks to get mail in this country??
Asked him when he can install the cd, can't even commit when but just said some time this week. The excuse I got was I was in the queue and there were 4 computers he got to repair first. So he needs nearly one week to repair one computer? Took my computer straight away (with my money back) and gave it to another guy.
Guess what? My computer is now ready for collection tomorrow. That's what I call efficient!
And PC World, I will not be buying anything from you guys any time soon. Do you guys also notice they prefer to chat among themselves than attending customers in the queue?
Their "Order and Collect Next Day in Store" option is a lie. You will be told on the website that your item will be available to collect next day, you will be told repeatedly on the phone that this is correct. It's not, it's a lie. You will have to wait 3-5 working days during which time you cannot cancel the order and no explaination will be given. DO NOT ORDER ONLINE WITH THEM.
My partner and I went and bought a tv in a currys store in northampton riverside in September. We bought it on finance. Paid a deposit and had 10 months to pay off the rest interest free. The salesman added £11 direct debit insurance on without asking or informing us he was doing so. When we got into the car park we noticed this on the receipt and went back into the store to get it cancelled. The same salesman "cancelled" it although he was incredibly rude to us. He said he couldn't refund the first payment of £11 direct debit, but gave us £20 of 3d glasses instead. We checked our bank statement today (10 months later) to discover currys have been taking £11 a month out for interest. This totals too £110. We ring up currys to complain and we are told to go into the store. We cancelled the direct debit with the bank, but are now £110 worse off. When we get to the store we are told there is nothing they can do. They can only make a complaint, which will take at least 48 working hours to process, so we are just waiting to hear back. I am appalled at the service we received and will not be purchasing from a Currys store in the future. I will also be informing family and friends of my bad experience and be advising AGAINST shopping in Currys/pc world.
Sent from my iPhone
I bought a HP Pavillion G6 a fortnight ago - it's developed what I now know to be a common fault with the trackpad. I took it back this afternoon and they told me they want to see it happening in store before they'll replace it. I wasn't asking for a refund, just an exchange of a faulty laptop so I think it's unreasonable that I have to take the laptop to them to keep for at least 4 hours so they can replace it with exactly the same model of laptop. Unless they're using it for a prolonged period of time they won't see the fault so I'm going to struggle to get the refund that I'm now determined to get - the sales person I bought it form in the first place was hostile when she couldn't sell me a load of stuff I didn't want or need and now their after-sales service is shown to be equally crap so I'll spend my money elsewhere.
I returned my laptop after 3 weeks, everytime i tried to game (it was a gaming laptop) it wouldnt charge. I took many videos of this problem and when they took my laptop overnight they told me nothing was wrong. The problem has persisted so i am now returning it a 2nd time and hoping for a refund :( will never use these again....
Ok bought a £999 MacBook Pro had it for Christmas gift. Opened and used for 7 weeks with use not totalling more than 24 hours! Returned to store as suddenly would not switch on, to be told "nothing is 100 per cent" by a sales assisstant mmmmmm I replied perhaps they should advertise this! He advised i go to Apple store which i did and the nearest appointment they could give me was 5 days away to speak to one of there 'geniuses' (am due to see them tomorrow). Meanwhile after advice Went back to PC world with whom i apparently have the 'contract of sale' today and spoke to the manager who "don't have an opinion" on whether the item fault is reasonable in the timescale! Tells me it can be repaired and I explain I want an exchange as if I wanted effectively a recon machine I would have bought one off of eBay for a substantially lower price. Speak to customer service on the phone as having no joy with Mr No Opinion and speak to a guy who after much utterings and fobs tells me I have to get an independent assessment to say the machine is faulty then they could replace. I inform him that the onus is on him to prove there is no fault as it is under 6 months old. After much tooing and frowing he gets It (i think)Now I am in the ludicrous position of them wanting to send it to apple so they verify there is a fault, which is obvious because its not working! Then and only then will they consider an exchange! Why oh why as a paying customer I have to put up with such inconvenience for a faulty product I do not know! Now after this I have seen on many forums how terrible PC world is and additionally to my shock read the fault I describe is indeed not uncommon. I am now losing faith in the product and PC world and am considering perusal of a full refund (could be in for a long haul me thinks by the looks of things). Quite simply I feel this treatment is UNFAIR and outrageous. On the upside though, they were very helpful and courteous when I was parting with my very hard earned cash! Every cloud hey!
23/02/13 update: went to the Apple store Birmingham and blown away with the attentive and knowledgeable SERVICE . PC world would perhaps benefit fron sending there staff to learn from these professionals. PC world are in a world of their own guys, but it is not a good one! I would not even buy a battery off of them now. A big thank you though to Apple who were brilliant.
You have to invent another way of rating because the star rating doesn't work for PC World - I don't want to give them even one star.
I have been to their shops in Old Kent Road and in High Street Kensington. In both shops the customer service is non-existent. I don't know exactly how their recruit their people, but it seems that the main characteristic you must have to be working there is to be rude, arrogant, obnoxious, and most importantly, not to know anythying about the stuff you sell.
I can only wish PC World go down the same root as Comet, and one day they dissappear from our land for ever.
i work in retail and the compant i work for sell product of far higher value than that of what i bought for PC WORLD and if there a problem with the warranty then it's down to us to exchange or refund and than take it up with our suppliers.
It seems not to be the case with PC WORLD who just want to fob you off and blame someone else.
I bought a cheap PC £350 just to get me out of a problem for 6 months until i could afford to buy a better one but after 7 weeks the hard drive went on it so took it back accepting to get a exchange for one that worked only to be told that it's nothing to do with them and they would need to send it off to the supplier as it was past there 21 days returns policy and that it would take upto 28(maybe longer).
My contact of sale was with PC WORLD and not there supplier so as i'm sure you can guess was a little upset by this.
This just a temp computer for me as i cant do without one but when i bought it didnt have the money to buy one i really need. PC WORLD your lose as i will never never buy from you again.
I even offered to buy a £1200 lap top on the day if they would refund for the faulty pc i returned and still got told NO.
Travelled 20 miles to the hayes store which had a tablet in stock - they refused to price match carphone warehouse with no reason whatsoever. At first claimed that they only price matched with 3 stores, then claimed it was a different model (which is clearly wasn't). They were also extremely disinterested and rude.
Travelled a further 15 miles to another store, the manager said that they had been told to try to avoid proce matching with carphone warehouse and showed me an internal memo but begrudgingly did so as they couldn't find a legitimate reason not to.
Last time I'll use this shambolic company.
My daughter had bought a 7" tablet for her daughter with full insurance, if it broke, they'd replace it, a couple of weeks later it broke,we visited the shop in Aintree, they didn't have a replacement.
The assistant informed my daughter it would take two days for another one she picked. She phoned during this week to be told it had been in since last Saturday.
I visited the place earlier to be told it wasn't in, a round trip of ten miles last week, another tonight, it's one big grin of a company. They will never have our custom again.
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