Pcworld reviews

Pcworld reviews

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PC WOLVERHAMPTON STAY CLEAR

I brought a desktop pc, the sales guy said it had amd crossfire (2 graphics cards) I got home all good booted up tried to enable crossfire but would not let me, so I looked inside the pc case to find they is only one graphics card installed - not only did they rob me of a graphics card that should of been installed they also tricked me into taking insurance on the machine, so I took it back and manger accursed me of taking out graphics card and trying it on to get a freebie.

while we argued about this, I brought up the insurance fraud they tricked me into and his reply was "sort out your own bank account"

they are the worse bunch of cowboys ever - WILL NOT SHOP THERE AGAIN AND I ADVICE ANYONE ELSE TO DO THE SAME
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I'm actually so exhausted by PC World I'm numb from it all!

My HP Laptop was purchased by relatives at christmas 2014. I would never buy ANYTHING from PC WORLD having had problems 12 years ago for a desk top PC. Sadly as the laptop was purchased in good faith I had no choice and feel sorry for my family who tried to do something nice. Then the troubles started...... first the laptop stopped working....i'm now still without a laptop and it's March I sent it back in early Feb!

I could spill my guts out on here but I'm not. The reviews speak for themselves do not buy from this company unless you like to gamble because who knows what you'll end up with! a headache and a mental breakdown like me perhaps!
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1st and last time!

Checked online for availability - yes. Visited store but not in stock despite computer showing it was. Advised to open online account which I did in-store and paid for item. Visited store 2 days later when goods should have arrived but told nothing had. Next day received email saying item no longer stocked. So wasted time and money (2 x 30 mile trips to store) just so they could get me signed up to an online account and grab a few personal details. Total incompetence.
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OVERPRICED CALCULATORS

they sell amazingly overpriced product that has the functionality of calculators, not to mention the overheating on my alleged 'gaming pc'. ALL of there computers have low quality components [especially graphics cards and cpu heatsinks] AVOID IF YOU DON'T WANT TO OVERDRAW YOUR ACCOUNT FOR A CALCULATOR.
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Nothing in stock! Worst store ever!

The purpose of walking in to a store is to get something you want straight away. If you want it ordered online, you are better off ordering on eBay or Amazon! Ok. so here's the thing. I have walked into PcWorld/ currys over 5 times this month to purchase a laptop. Most of the laptops they list on the website are never in stock. I don't understand why are they even listed online. Some laptops are listed as hurry few left. But, the truth is these are only display models. You will never find them in stores. Absolutely ridiculous! Just fooling people.

I have a 650GBP voucher that I had purchased with my friends 8% discount. I can't find a damn laptop that I like to purchase this! Basically, they stock hay for cows and not laptops!
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This will cost PC world & Curries in the long run!!

Why I will never go to pc word or comet ever again for anything.
I went with my wife three days ago to get her a new laptop, her old one still works but is getting a bit passed its best, we spent a little time looking around, and spotted a Toshiba satellite which was like the old one but a more up to date machine, so I stopped one of their sales team and said we would like one of these please, you don’t want that one it has an old processor and is very slow, you would be better with this, and it is only £50 more, but it is faster and more reliable, a much better machine, ok he should know what he is talking about, so we bought it. His next question was do you want us to set it up for you? I told him we have had lots of computers in the past, you should be alright then was his reply, and warned me to make sure I left it plugged in over night before I switch it on to make sure the batteries would be fully charged.
So went home and charged it up, When I first turned it on and connected it to our router everything was fine, I am not a fan of Mcafee so the first thing I did was to type in the Microsoft address so I could download windows security essentials, I have 3 other computers and they are all fine with this security, but instead of the Microsoft page I got “Mr PC cleaner” telling me that my machine was infected????? And from then it very quickly from bad to worse, all sorts of programs started popping up, so I ran Mcafee which took about an hour and found nothing wrong!! So I spent the next day trying to manually remove them. Eventually gave up and took it back to PC world.
I explained what had happened to the chap behind the counter (same one that sold it to me), his reply was did we set it up for you? No I relied, Ok we can sort this out for you, and it will cost you £30 to have the virus removed and £50 to set it up for you, but it is a brand new machine I said, he asked did you activate the Mcaffe security as soon as you switched it on, No I didn’t I was trying to install Windows security before I did anything, He said ok so it’s your fault and it is going to cost you £80 to put it right, at this point I must have raised my voice as I became aware of two security guards standing each side of me, I asked as to why he had not told me to activate the Mcafee as soon as I turned it on?? He said it was not his job to tell people how to use the computer, and that is what the set up charge was for, so much for customer service then!!!! Or should I say the total lack of it!!!
Anyway after much negotiation and arguing they agreed to reset the machine to its factory settings for ONLY £30, which I had to pay up front before they would even look at it.
So in short it’s a con, you either pay them an extra £50 on top of the purchase price so they can “set it up for you” which most likely only involves them switching on the Mcafee??? Let’s face it I am not the first to fall for this, and as one of the sales team said to me it happens all the time we get loads of people bringing them back for the same reason, which is a nice little earner for them, well they won’t get a penny more out of me or my family, and that goes’ for Curries as well, so next time I need a computer, washer, TV, fridge, vacuum cleaner etc, etc, etc, so their lack of service his going to cost them in the long run.
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Worst shop ever!

I ordered a laptop from the PC World website and chose to have it delivered to my local store, I go and collect it the next day and everything is fine, until I get home. When I open the box I realise that it is not the laptop that I had ordered. Firstly it was white not black, which I didn't mind because I thought it looked nicer anyway, and secondly it didn't have a DVD reader and writer, which the website specifies that it does and shows pictures of it open. So the next day I go back to the store that I collected it from and start kicking off, they then tell me that there is nothing that they can do because I bought it online and not in store. The manager also tells me that the product I received didn't exist! They then proceeded to tell me that all that can be done is that I leave it with them and have it collected. and then a refund will be initiated. I thought fine the refund will be here in 3-5 working days. But since I needed a laptop urgently I bought another one which cost me £50 extra, however to do this I had to borrow money from my parents to be able to afford. Not happy. After 5 working days I phone up customer services and they say that it could be another couple of days. Annoyed. After a couple of days I phone up again and the person I speak to says that the refund hasn't been initiated yet. Even more annoyed. When I speak the manager at customer services they say that they will initiate the refund then and it would take 3-5 working days, at this point I decide that I am never shopping at PC World again. After 5 days, which brings us to today, I phone up again to find out that my refund hadn't been authorised. They say that they will authorise the refund and I will receive an email within 5 minutes and my refund will go in my bank account today. 3 hours later no email and no refund.
Point of the story NEVER shop at PC World.
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what a con

went pc world a branch of curries to price a tablet there was a price label on it what said £50 cash back I had priced the item on Amazon it was £145 at pc world I priced it with the cash back offer it was about the same as amazon the salesman said it would be on the £5o cashback deal so I bought it thinking I was dealing with a local company and it would be fine 6 weeks later applied for the cash back and received £20 only I e mailed them and they said it was up to £50 I said I had a witness to what they said the advised me to go into the shop I have since done this and have had no satisfaction I have told them I will not buy another thing from them so if you doo beware of their pricing policy it stinks and is a rip off
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Avoid at all costs!!! - Curry's PC World in Arndale Shopping center (Manchester)

I bought a Samsung NX300 camera for 449GBP and I didn't have time to try it because i was late for my flight back home. The box was sealed and I figured, what are the odds of a product not functioning just out of the box? Little did I know how wrong I was. It's as if the staff at Curry's PC World in Arndale Shopping center gave me the faulty product on purpose when they found out i live overseas.

As soon as i opened the camera I mounted the lens and I found the lens to be unfocused. The autofocus on the lens does not work, the IFN button on the lens does not work, the focus ring on the lens does not work. Every time i try to take a photo i get an error message that says "Check Lens". After an exhausting 10 hours trying to figure out why I could not even use the camera to take a decent photo, I contacted their KnowHow center. The representative there said that since i lived overseas i could not send the product to them by DHL and that they could not issue a refund unless i was physically present in the shop.

This was obviously the cherry on the cake. They are practically telling me that I have to catch another flight back to Manchester to have this item replaced. Unfortunately, I cannot afford to travel back to Manchester at the moment, so I have now tried to contact my local Samsung repair center to see if they can be of any help.

When I emailed them back to ask them whether i can send the product by DHL together with a copy of my card and passport, they did not even reply to my email. AVOID THIS SHOP AT ALL COSTS! DO NOT GET SCAMMED LIKE I DID. THEY DO NOT DESERVE YOUR MONEY!!
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FRAUD FRAUD FRAUD - Avoid at ALL COST

I bought an item from PC world in January 2013. The sales assistant rammed the £8 a month ‘KNOW HOW’ help assistance down my throat so I signed up (MISTAKE). The only thing the know how to do is rip you off. The service is free for a month (that’s the hook) and then you can cancel any time afterwards. Forgot to cancel it in February so I phoned in March to cancel. I was told it was cancelled and I thought that was it. Come December 2013 I see a cheeky direct debit for 8 quid leaving my account and I am furious. I phoned them back (average wait time is 15m btw) all for me to be told that they could not find me on their system and unless I produced a customer number there was nothing they could do. They checked via my address, name , number everything. I went searching for the receipt and finally found the customer number (2 months later) and then managed to cancel. Any decent company would have refunded at least 2 months worth of this fee give they had LIED about not being able to find my account based on my address. But its all part of the con. I should never have signed up to it, please DONT FALL For the same trick. AVOID DEALING WITH THEIR CUSTOMER SERVICE AT ALL COST or it will cost you.
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Waste of time

Went to the New Malden PC World Superstore (ahem, 'super'? Really?) on a Saturday (8/02/14). I was looking to buy three different things: 2 pair of Samsung 3D glasses, 2x 8GB DDR3 RAM, and an HP Pavilion Laptop. NONE OF THESE ITEMS WERE IN STOCK!!! It's time to start looking at alternative shops. I mean all three items, three totally different items not in store... why?
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PC World is Crap - Chatham Store UK

Years ago in the 90's and early 2000's you could buy anything from there: power supplies, motherboards, graphics cards, cpu's, computer magazines, weekend project books etc; anything you wanted for your computer for enthusiasts and general users alike.

It was the walmart of computing I could just buy what I needed without hassle.

Everything was laid out for the customer and I had a nice feeling shopping there to see what they had in stock.

Ever since they merged with currys it sort of went down hill from there.

I just looked on their site to see if they had a power supply in stock and guess what... you have to order it for collection/delivery. I wasn't too pleased with their prices either it seems you pay a hell of a lot more than searching for deals on ebay or amazon and other sites.

Their website is shit also just like windows 8 - a copy of the AOL interface in 96; no specific down to earth categories an over simplistic pile of shlt.

It's not a dedicated PC store anymore all they sell are general appliances for around the home at "premium" prices and that's it.

Unfortunately I've had to turn to online ordering for my pc accessories and the downside to that is waiting... for days this country is shot to shlt.

I will never shop at pc world ever again they are absolutely useless why in the fµck is it still called pc world it's just a general appliance store.
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Do not buy a hp product from PC World

Bought a hp LED screen from PC world, broke after 3 months (this is not the issue). Took it back to PC world and basically they send it to hp for fixing. It is 3 weeks now and it is not back yet. Went to shop yesterday and the PC World guy said: this what we do with hp products and nothing to do with us -although I bought it from PC World!-, and I have to wait 28 days before I get a replacement if it does not arrive. If I knew I would bought it from hp from the beginning.
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Fraudulent Company

Has anyone purchased a product from PC World and a month later £8, £10, £12 or even more money comes out of your bank. The PC World staff are adding insurance to your purchase without telling you, they print what you think is your receipt and ask you to sign and that's it you now have insurance, Dirty Company will never buy again from PC World or Currys. Let me know how many more people have been scammed by PC World & Currys using the above method, or if you have purchased a product and have not checked your bank account l suggest you do Now and Let other people no so they don't purchase from these fraudsters.......
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will not use this company again

I purchased a windows tablet online and paid extra for the evening delivery slot as I work full time. I was then surprised to learn that the delivery,man had left the parcel with my next door neighbour at 9.40 in the morning. When I complained to pc world I was informed that I was not telling the truth as the delivery driver had written in his Paperwork that he had deliveded after 5pm! I was appalled at the way i was treated and spoken to and despite my neighbour writing a statement to confirm delivery time the manager i spoke with continued with his rude and off hand attitude. How dare this company take additional money for a service that was not received and treat their customers as liars. I will never buy from them again.
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PC WORLD ARE RUBBISH

Bought a laptop at Christmas for my daughter who has just started university. Yesterday 4th February, only 5 weeks after it was bought, the lap top won't boot so she took it back. Was told it would have to be sent away for repair which would take about 2 weeks and she would have to pay £80 for data recovery!!! Absolutely disgusting. Our local computer repair shop does data recovery for £40 but this apparently would invalidate the warranty. If you are buying from PC World beware, i personally will never purchase from them again.
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robin hoods of the computer world

Required a new tablet has I had broke my old and very out of date one so searched the web for info and reviews on the latest tablets on the market. After a lot of research I ended up with two on my list, a cheap and chearfull one and a top of the range one, both sold at PC world so went to have a look. Both tablets I had shortlisted were on display along with others, on speaking to a member of staff about requirements I was shocked that he proceeded to try and sell me a tablet that was so out of date you had to burn coal to run it? I know you get what you pay for but this tablet that was once owned by Noah was £30 more then the cheapest I had reviewed and the tablet specs spoke for them selves. To me it looked like the assistant had been asked to try and sell that tablet and the needs of the customer came second? Bought the top model! But feel sorry for anyone wanting help about a tablet and receiving bad information and buying a tablet not suitable, not worth the money when there were better options available. Thanks for the internet you can get all the information you need but you shouldt have to do that.
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Good Service Overall

I purchased a printer at PC World in Dublin about a year ago. Did not work when I got it home. Brought it back next day. Got a refund. A few days ago I purchased a laptop that turned out to be a total piece of junk. Blank screen. Would not load. Keyboard typed wrong characters. Brought it back next day. Full no hassle refund to my credit card. (Have receipt but still tracking until credit has completed in my account. I expect it to be good.) I found all the Individuals and managers I interacted with to be very helpful. However I have to wonder how I could leave the store with such a junker after all the service and tech analysis. Would it have been different had I brought it back say in a week instead of the very next day? I would love to be able to bill for the wasted time. They gave me a complete refund and customer service overall was good. After my printer and laptop experience it makes no sense to return or recommend. Take the refund and run. PS all the staff were very good.
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No Refund after 5 weeks

I purchased a laptop from PC World in Stirling on 28/12/2013 and returned it on 01/02/2014 as it would only boot to a black screen.
On asking for a refund the manager then told me he would repair it or as a favour as I was outwith the company 21 day rule I could have a replacement.
What a joke a PC should last more than 5 weeks and if it does not you should be able to get your money back.
Steer clear of shoddy trading practices who quote terms and conditions on the back of a receipt when you complain.
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Bad shopping experience

I ordered a Desktop PC from PC World online, but was delivered a Laptop instead with my name on the delivery note, but with a totally different product code to the code on my original order confirmation.
I refused to accept delivery of the laptop which I hadn't ordered, and it took many phone calls(which cost me) and emails over two weeks to get my money refunded.
Emails from Customer Services gave the impression that they thought they had not wronged, and that I was lucky to get the refund - no apology for sending the wrong item.
I won't deal with this company again, nor with the rest of the Dixons group.
The delivery and communication from DPD the delivery company was faultless - the problem lies within PC World itself.

www.pcworld.co.uk Details

About this company

PC World Computer Superstore - Cheap prices on PC and Apple computers including Desktop PCs, Laptops, Printers, Computer Software, Games, Mp3 players, TFT Monitors, Digital Cameras, Sat Nav, Data Storage, LCD TVs and more. Check out PCWorld.co.uk or visit a PC World shop today!

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Pcworld is ranked 343 out of 343 in the category

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