I bought a new "all in one" desktop at the end of November 2014, and last week the computer died -- at the moment I think a hardware problem. Not a problem in itself because these things do happen. What is a problem is that PC World's treatment of the complaint is absolutely abysmal I rang the Coventry Store where I bought the computer, talked to the business section, and they told me to "bring it in to the store"( about 13 miles). I did that and on arrival was told that the workshop was being refitted and they simply could not take anything in for repair. They said try the stores at Rugby or Leamington. I was annoyed and did let them know. I drove another 12 miles or so to Leamington, where they said that as it was purchased from the "Business Section" and delivered to me from a warehouse rather than a store, they could not take it in. I now have to ring a separate number to arrange a collection at my office. Typically staff at both branches said "They shouldn't have told you that", "They should have known", "They should have checked", "Sorry". Nobody did anything to actually help, and wanted to get me out of the way ASAP. No sign of any hint of customer service. Still, the lesson is learnt. If you have a business, need reliable product, and don't want to lose time being sent running around the country trying to get a repair; find a source with a reputation for good customer service -- not PC World.
I am shocked by the attitude of this company I purchased a desktop, monitor etc. The delivery did not turn up on time, I had to spend 2 hour round trip going to collect from DPD couriers, when I complained no Apology (DPD did apologised via email) . The monitor did not connect to the desktop, I spoke to them they told me to go to PC world and buy an adapter, I went to pc world they did not have adapters so they sold me a monitor that would connect for an extra £40 and I was told to return the other monitor to them, When I did return the unused perfect condition Monitor and left it in store, I have since had a phone conversation with them and they want me to collect it as they do not have a returns policy and if I did not they would destroy the monitor. This was Gareth in PC World Business Sheffield. SHOCKED AT TREATING CUSTOMERS THIS BAD......... The response was that PC World are B2B so have no need to comply with distance selling regulations.
I have been with PC world for more than 6 years and had no problem with them (because I've never tried to return goods until yesterday). Last week I ordered a printer with PC World Business who advised me that the printer was good value for money. When the printer arrived yesterday, I opened the printer box and found out that the printer wasn't network enabled. So I phoned up and told PC Wold Business that I bought 3 printers with them before and it's the first time the printer isn't network enabled so I would like to return the goods and get a network enabled printer instead as it wasn't what I expected. They said because the box was opened I could not return it even it has not been used.
What annoys me more is that PC Wold Business said since I am not a consumer consumer (PC World recommended me to sign up a business account with them for 'better' services), the sales of goods act would not apply to me (no one from PC wold told me when I signed up) and no way they would accept a swap to a different model even though I have been a loyal customer for so many years (I bought over 10K of goods from them over the past 5-6 years).
I think PC World is using it as a loophole to waive my legal right. All benefits you can get from signing a business account with PC World is that you get an itemised bill by email!
In short, do not sign up a business account with PC World.
The laptop never arrived and it's been three weeks and still no sign of a refund. No emails informing of order progress, or refund progress for that matter, horrible customer service! DO NOT BUY FROM PC WORLD BUSINESS!
I have never reviewed anything before but felt as though I needed to in this case. Ordered and paid for computers to be delivered within 2 working days. 4 days later after chasing them a couple of times (when their systems were down!) I received a call saying that one of the products had been discontinued and another was only available in two weeks time.
I won't be using them again and suggest that you don't either...
I ordered a £130 printer in September which did not arrive. This was blamed on the supplier. PCWB had already taken full payment. I have now been fobbed off for 4 months following numerous calls and emails to the company. I feel as though I have been robbed in broad daylight. Please don't buy anything from this unscrupulous company. Anyone know who the MD is? They should be named and shamed.
I ordered an item which they said they had in stock. After 2 weeks I still didn't receive anything so phoned them and they said that they are waiting for their supplier to send the item - what a bunch of liars! Some more the item dropped in the price in the meanwhile so I cancelled the order and now waiting for refund - which they said should take about 5 days. Their practice to charge you immediately without delivering the idem should be reported to authorities, I don't think they can do this.
These guys are pretty good. Very helpful in their stores and a website with a wide selection of products. The stores no longer do Windows 7 machines, but the business website has a great selection from stock. It's just a shame they charge for delivery. Would recommend for any small business.
Would not recommend this company at all. They took funds from my bank account without having the item in stock, I was not kept updated on the situation (waiting for item to come in) unless I chased up on it. They eventually said they could not supply the item but it still took a while to get a refund. I was given contradictory information from different people. They were not rude at any point, however, as other reviewers have experience. The whole episode took two months and was totally pointless, I would never have ordered from them if I had known they did not have the item in stock.
I ordered a laptop for a friend who was emigrating and paid extra for next day delivery. The next day I checked online and the order had not been dispatched so I called and asked about the order. I spoke to someone called Theresa and she told me someone would call to ask security questions before dispatching the order. Some rude woman did call and talked to me as if she really couldn't give a sh*t and then told me they would 'review my order'. I asked what this meant and she said that she only dealt with the financial bit and I should talk to someone in customer services. So I called again and got through to Natalie and after I told her my order number (70087204) she said she had spoken to me earlier this morning (I think they just make these names up) and that the order should be processed. Anyway, I get home after work and login to PC World Business and find the order has been cancelled ! Unbelievable ! Now my friend is left with no laptop as it is too late to order from anywhere else and get it tomorrow !
Avoid these clowns and take your business elsewhere as PC World Business obviously do not need it.
Your customer service in the business section at your Peterborough branch stinks. We have bought 9 systems and numerous laptops of you guys over the past few years. All of the desktop systems apart from the last 2 have been fitted with windows 7 pro. For some reason the 2 most recent have been fitted with home so we cannot add them to our server network without an upgrade. When I spoke to Andy at Peterborough he basically told me we would have to pay for the upgrade as we didnt specify and he didnt want to get in to it with me. He was very rude and argumentative. I didnt have to specify on all the others so why now, and how would I know? I must remember next time I buy a new car to specify the colour or god knows what I will get as Im sure the salesman wont ask me !!!!!!! Well I will go and buy my upgrades elsewhere and everything else in future. You have lost a business customer down to £100 and sheer rudeness.
I ordered a laptop from PCWB thinking they were a trusted brand. It never arrived, when I called to find out why I was palmed off. I have called now 4 times and sent 3 emails. I have been given no consistent reason why it hasn't arrived and no refund. I would absolutely advise against buying anything from PCWB