Very pleased with the service. I ordered a rear light, not only was it the cheapest I could find but it was free postage too. Arrived in a couple of days and didn't need a signature (I hate signatures as it usually means paying extra for a delivery to the local post office...). The only fly in the ointment was that their welcome email included my password - a very bad practice. I'm told that this was down to their e-commerce platform. Let's hope they sort this out soon...
I ordered my bike lights quickly, as if pulling off a plaster! I'm not a keen cyclist so £45 on lights wasn't my usual online purchase! The site made it easy for me to do this. I was informed at every stage via email of the delivery process. However, after being dispatched on the Monday, I'd still not received my lights a week later. Unfortunately this happens with the Royal Mail on occasion, but I had no reason to worry. Simon dispatched a new set immediately and I received them without any problems. Can't recommend highly enough for their customer service.
IT WAS AN EASY WEBSITE TO MOVE AROUND AND FIND WHAT I WAS LOOKING FOR. THE PRICE WAS GOOD. IT WAS EASY TO ORDER AND THE PRODUCT CAME AS DESCRIBED , WELL PACKAGED, QUICK AND FREE DELIVERY. I WILL ORDER FROM THEM IN THE FUTURE. ALL THE BEST ON YOUR NEW VENTURE.
Some of the bigger online cycling companies could learn a thing or two from Pedal Pedal. Prompt feedback from Simon was really impressive and kept me informed of the progress of my order throughout. I'll definitely use them again and have already recommended them to friends.
I rang Pedal Pedal and spoke to Simon who was fantastic. He spent a good 7 or 8 minutes on the phone with me and was interested in the root of my choices, giving me advice from a personal perspective as well as professional. He was a massive help. also being able to rent a Demo of the saddle I wanted was a fantastic idea for an online company
Bought a £120 MET stradivarius helmet.for £64, bargain. Sadly the size that turned up was 54-57 not a 54-58 as shown on website but delivery was super fast and returns are free so not bothered by a minor inconvenience. Still satisfied with product goods and service.
I'd been looking for a turbo trainer for a few weeks and decided to go for the Tacx Booster model. Pedal Pedal had this at a great price so I placed my order with them. This was easy and hassle free and the item arrived really quickly. Great service, I'd certainly use Pedal Pedal again.
Ordered a helmet which turned out to be a poor fit. Returned it using hassle free postage paid return service. Swift refund provided with excellent communications at all stages. Would not hesitate to use this company again in the future.