As a first time user of Pedal-Pedal I appreciated being kept up to date from an actual person about my order when I emailed about it. Sometimes the internet can feel a bit impersonal, so communication from a human being helped set me at ease and I'll certainly use this company again when purchasing my bike stuff.
Have to admit my first purchase from this company was based on price. They had my favourite Continental GP4000 tyres at a very good price. However when one tyre unexpectedly split after a couple of months their service was fantastic. I sent back the faulty tyre on the Monday after my ride and received a replacement in the post by Thursday
Very competitive prices and fast delivery. Excellent commitment to customer satisfaction - when the item I wanted had supply problems, they sent me a better one for the same price.
Hae min, huv ye used that lads fae padal pedal yet?, there jist the joab like. I hid a wee bit o buther we a front licht, an they sorted it oot nae handy like, quick as a fart on a steep climb min. Al be usin em again like. Hay a look for em oan the web like. Aye, pedal pedal. (actual side of a conversation) Apologies for the vulgarity and colloquial misspelling. :) keep cranckin loons
Fantastic communications from Simon regarding an item I had ordered that was out of stock. Problem was that it was an order for a pair of lights which were desperately needed due to the winter nights drawing in.
I would still order from these guys again but would hope they would have the items in stock
Excellent! Item arrived within three days of order. Much sooner than I expected. Very well packaged. It was a Tacx Turbo trainer for my daughter and she is delighted with it. The price was the best I could find on the Internet. Thank you very much Pedal Pedal.
After researching the bike light I was after for my partner, pedal pedal came up trumps as being the best priced for it through the internet! I thought there must be a catch with high P&P but no! Order was easy to place, satisfied with the price, communications thereafter and at all stages was great and the package came to my door a mere 3 days later!!
Excellent customer service and communication. Would love to do business with companies like this all the time! Very rare....
I do not normally give reviews but I was so impressed with the service I had to share my thoughts:
Great competitive price and lowest found for required product
Free next day delivery (for a purchase total of £10 or over)
Advice available over the phone
The best in their field with an unbeatable service.
You judge a company how they react when things don't go to plan and the apology for late dispatch was very much appreciated and customer focused
The little things DO matter
This was the website with the cheapest price for Exposure Flash and Flare light set, there was no hidden price for P&P unless you wanted an premium postal service (next day/signed for etc.). I messed up and order the same set twice, e-mailed them and had a response rectifying it within the hour. The lights arrived in the post the next day - although a testament to the postal service, it must have also been a very quick dispatch at Pedal Pedal's end.
I ordered a cycle trainer after a recommendation from my personal trainer. It came really quickly and was just what I was looking for...would definitely order from you again.
I bought two bike lights from the site. Their price was better than anywhere else and the selection was quite good. I received regular emails with updates of my order and delivery was both free and very fast. I will try them again in the future.
I would just like to thank you for the quick delivery of the Exposure Toro light. It is for road use so I can still get some night time rides in each week rather then spending it on a turbo trainer. Used it last night on dark country roads and it was great, I could see everything clearly even on the lowest setting, the bright setting made it like daytime. Brilliant product at a great price.
I had a few problems with the order, with the incomplete address being used as the delivery address. Simon was fantastic and arranged for it to be re-dispatched.
I was so impressed with their willingness to help and their trust in dispatching a replacement item before the original arrived back with them.
First rate customer service!
Pedal Pedal are a Tour de Force!
I placed my order at 3pm on Thursday.
My free delivery order arrived at 9am on Friday!
Plus it was the best priced online.
Brought some knog lights for my helmet. Placed my order 21:43 Thursday evening and product delivered first thing Saturday morning. Great service and a great product would use pedal pedal again.
I must be honest - I selected the company based on price and so I was expecting poor service as a result. I was extremely pleased and surprised to find this expectation smashed. After the initial order conformation, I received appropriate updates to my order and was kept informed. I had selected 'free delivery' as the order wasn't urgent but was delighted to find dispatch was quick and I received my order quickly. It was sensibly packaged too. Every aspect of my experience with this company was slick and professional and filled me with confidence. There was a no-fuss returns label with a clear policy on returns but I am pleased to say I wont be needing it. I have now added the address to my 'favourites' bar.
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