Could not do any more to keep me updated on my order. Even though I knew it was out of stock when I ordered, they called to let me know, called to say Cannondale had sent it and then emailed me when they had dispatched it and it still arrived within 5 days. Brilliant. 5 minute set up and I was out on the road.
I ordered a new road bike helmet after trawling the net for a good price. Pedal On won by a long way and delivered with 24hrs.
Great product and service.
I was struggling to find what I needed on other sites, stumbled across Pedal On which got me out of trouble. Rest assured I've now got this site bookmarked.
All Very simple, order placed, emailed confirmation, 2 days later bike delivered, all set up just had to put the bars on.
One query and they responded straight away, I would not hesitate to order from them again.
Well,i bought two bikes from Pedalon and I have been always happy,I know I can trust the people anytime.
These guys were amazing. When I posted some queries, they emailed me within 24 hours, and even phoned me in Thailand to confirm exactly what I required. The follow-up service was first rate. They spotted a slight bubble in a sticker on the front fork and they emailed me with a photograph, presenting me with several options about the choices I had. I must be honest, I only remembered the bubble after cycling the bike for a week - and even then, it required a careful look to spot the flaw. I will definitely use them in the future. They know what they are talking about and their service impressed me no end. Well done to them!
I placed my order for some Bontrager products at 7pm and they were delivered to my UK address at 8am the next day. The fact that I was 4,500 miles away, bobbing around in the Indian Ocean and at GMT + 4 hours helped but that is still less than 20 hours from order to delivery.
The web site navigates very easily and is informative without having all the extra bells and whistles which just slow the process down when you have a less than optimal internet connection.
We all have our automatic 'go to' web-sites (you know the one I mean.... a lot of blue involved!...) so isn't it great to find a place who is (certainly in my case anyway..) cheaper and gives a superb turnaround time and delivery. Thanks!
I ordered some Hope Bottom Bracket GXP converters from Pedal On as they were one of the few UK based sites that had any stock. I must admit I was sceptical about getting the converters in the time Pedal On promised but they do exactly what they say, certainly they did here. The converters arrived in 2 days and now my BB is on my bike and looking great.
what a great firm, nice people, first class service with a click. Delivery wast fast, I was very impressed with this firm, I will be buying from them again and again. Keep up the good work!
store has a great range of bikes. finest grade ....
Since my first purchase a few months ago, i have returned a number of times as i have been happy about their prices and choice of stock - like many of you out there, i trawl the internet for best deals - everything i bought from 'Pedal On' have been cheaper than CRC and Wiggle... oh and the delivery is just as good!
Good response to technical enquiry raised by myself followed by very prompt fulfilment of order at excellent price.
After much deliberation, I settle on buying a SuperSix and got a great deal with Pedal On after a long search and comparison on the web. THe bike is what I wanted a good solid racing frame as I didnt want a 'sportive' but the compact gearing was going to be a something to relent on, as I'm returning to cycling after a number of years and somehow in the process - I've aged and find it more difficult to get up hills....!
excellent customer service the guy on the phone was only to happy to help. and the delivery was next day. also the cheapest I found and there was only 2 shops I could find with my item in stock... very pleased with them. thanks
Wow... Brilliant. Ordered a bike on Saturday night; received it Wednesday all built and ready to go, except for straigtenng the handlebars, putting on my medals, and pumping up the shocks. Brilliant.
And the freebies from the Podium points were the icing on the cake. Magic.
Ordered a pair of Shimano mountain-bike shoes for the cleated pedals. Order was dispatched the next working day (ordered Saturday, dispatched Monday) and arrived on Tuesday.
Quick dispatch, competitive pricing and a decent website - overall it's all you expect from an online retailer.
Very good and will consider for any future purchases. Keep up the good work.
Pedal On could do more then they did during the whole sales / delivery process. The standard of customer service was first class!
My bike was paid for with smooth transactions , speedily delivered within 2 days , the 'Podium Points' were a superb bonus and a great idea , highly recommended all round.
I bought my Giant Defy Composite 2 from them and on the phone and buy email they were polite and very good to deal with very glad I bought from them.
Item exactly as described, great price, fantastic delivery
They had the Turbo trainer I wanted at a great price. Delivery was prompt but the trainer had been damaged in transit. I needn't have worried - I sent an email that evening to report the problem and received a phone call from Pedal On first thing next morning. They had everything sorted out within 48 hours. This is probably the best service I've had with online shopping to date. It's hard to see how they could improve. Unfortunately I can't say the same for the couriers!
Recently bought a Cannondale Supersix from these guys and was very impressed with the service.
Same day build and free next day delivery.
Had a small problem with the bike but a quick phone call sorted everything out. Nice to know that you can contact them easily. Highly recommended - Buy with confidence.
Having recently purchased a giant defy comp 2 i had a problem with the frame after riding the bike.I contacted pedal on and they picked the bike up free of charge replaced the frame and delivered it back to me . fantastic bike fantastic company to deal with will definetly advise anyone to buy from them oh and the bike was 140 quid cheaper than any other web shop winner all round excellent ........
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