Really surprised with negative reviews. Had really bad experience with my local Nissan dealer in Scotland so decided a 200 miles trip to Shefield Vauxhall might be worth it... and it was. Not just the price was over 10% better than locally, Catherine Cousin was great to deal with. Buying a car over the phone/email went more smooth than face to face where I live. Catherine knew answers to almost all my questions about car and if she didn't she would find out and phone back in few minutes. As I got EU driving licence it turned out finance papers cannot be procesed on weekend. Thank god she checked it, so I didn't had to drive 400 miles for nothing, not to mention I could colect my car 1 day earlier! I like taking care of my car and I can tell this car was well prepared, there were no dents or micro scratches on paint.
i dont even think i could rate the company in all honesty.
Purchased a new movano arrived to collect on the 5th march after a 280 mile trip to sheffield only to find the brand new van had 2 large scratches down one side and further scratches by the side door. The scratches had been filled with i assume coloured wax to try and disguise them.
Of course nobody knew anything about them so why a couple of hours passed and the van was looked at by managers etc i walked around the showroom and at the rear managed to find an exact van to the new one.
After much debate and the turning down of the offer to repair the new van !!! they could not let me have the other van i found as i quote it had considerable extra cost due to additional equipment. Lucky for me in the end vauxhall said they would cover the extra cost of the supossed extra equipment which stangly was never found
to complicate matters further my trade in van had a small dent in one side although i did not have time to get this repaired a dent company estimated £60-£70 simple you would think. Pentagons body shop manager looked at the van/dent and the sales lady agreed that £60-70 was a fair estimate but they could not give me the cheque which i was due for the balance which was around £1400 until her dent man had seen it. Dont quite know why as they have an in house repair team and body shop
never the less the day was dragging on so i agreed 2 weeks later still no cheque despite phone calls and promises and yet further excuses
next step will be handing it over top my solicitor and claim loss and expense.
you would think £60-70 was nothing when i had to wait all day why they tried to get out of registering another van etc i would have least expected a full tank of fuel or something for my trouble and the fact that i did not get back home until 10.30 pm. Not impressed i have to say
Shame had 2 plumbers wanting combos and a sparky who was interested in a vivaro on the same job as me all seeing how my deal went...they went to Perrys in the end and i dont blame them
What can I say.... We took delivery of a brand new Astra in December. 2 weeks after delivery a 6" manufacturing paint defect appeared on the roof as a dark patch in the red paint. Pentagon and Vauxhall's response, a re-spray - window out, boot off, head lining down......
Still fighting it. Pentagon say…….. Never had anybody reject a car... Because they won't let you. Vauxhall say it should be fixed under warranty and Pentagon just say. Vauxhall says repaint the roof.
Fantastic service by both... Not at all.
Would I recommend them....no .. It's the 2nd brand new car we have had from Pentagon. Won't be buying Vauxhall again.....
On buying a VX Insignia 1.8 SRi petrol I soon realised this car was not fit for purpose. Terrible engine and unacceptable to drive. I can't really blame Pentagon for this as Vauxhall made the car. However, first problem was a week in. Brake fluid had all leaked out due to faulty calliper (probably fitter error but I can't be sure). I was told to drive the car in for warranty repair. I was given a like for like hire car and 4 weeks later got my car back due to the part being on back order. Second problem was a loud rattle from engine. This was repaired again on the warranty. Third problem was that I had discovered a chunk missing from the tyre - the car had been supplied like this and Pentagon acknowledged it . An independent garage said it was an MOT fail. Pentagon refused to change it. I asked if they would take the car back. They only offered half of the original purchase price. Once you've bought the car, they are not interested. Don't buy a car here unless you want to be left in the lurch if there's a problem which is highly likely. I've managed to trade the car in for a Ford but lost £2.5K in 3 months.
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