Reply from Pentagongps
[REPLY]
- Reviews (12)
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- Sarah Cooper- Shadwick
- Sheffield, US
- 1 Review
Morphy Richards set- amazing value!!!!
I ordered the morphy richards kettle toaster and coffee machine from pentagongps last week and was not only thrilled that I received my goods the day after I ordered them but that since Ive also received an email with future offers and bought a running watch for my sisters birthday present that she kept hinting she loved and at a much better price! cant wait to buy again ha ha
- Niall
- Portsmouth, GB
- 1 Review
Awful, Awful and Awful!!
Its been over a month since I ordered my 10 pound item from pentagongps and the current state of play is, they charged me, no item and no refund.
I ordered a low value item from them and waited 2 weeks, after I had not recieved the item I contacted them, unlike others here they responded within a few days which was OK in comparison to the rest of my experience. They apologised and told me it was sent and I would have to wait 15 working days before they could make a claim via royal mail, now if it was me as it was only 10 pound I would of simply sent another using recorded delivery and then put the claim in once it had reached the 15 days but no they insisted I had to wait. So I did. No contact from them, I had to contact them to remind them it still had not arrived. They replied with an acknowledgement and attached a very basic poorly writen claim form which all I had to do was sign and put my name.
That was 2 weeks ago, they assured me they would send a replacement as soon as they got the form back signed. They obviously never bothered to send it and was hoping it would turn up and they could still claim, or that they would not have to do anything and it woud just arrive, but whatever its not good enough. I then sent a snotty email asking for a refund and they have literally this moment replied to say yes but I have to wait 5 days.....NOT HAPPY! - I would avoid these people like the plague, seriously. I wish i bought the item on ebay for the extra 4 pound it would of cost me at least I would of got the item when I needed it and at the very least a decent customer service with 2 way communication. As the title says AWFUL!
- Chris
- Bolton, GB
- 1 Review
Did not honour their online price
Ordered a product from this company and 2 days later received an e-mail saying they would not honour the sale at the price they advertised and would refund my money. Not a great way to do business - I will not be using them again.
- Matt
- Norwich, GB
- 1 Review
Superb service and great price
I ordered a Garmin 210 forerunner and within 2 days it was delivered to me without any issues whatsoever.
I was initially concerned by the feedback I read here, but really needn't have been.
This company has given me great service and I would happily use them again.
Many thanks
- mr smith
- DEVON, GB
- 2 Reviews
THEY ADVERTISE REFURBS AS NEW. AVOID!!!
THE SAT NAV I RECEIVED WASNT NEW AND THEY WERE NOT AT ALL HELPFUL WHEN ASKED TO CHANGE IT. NOW I AM STUCK WITH THE SECOND HAND UNIT BECAUSE THEY ACCUSED ME OF MAKING STUFF UP. THE SAT NAV WAS MEANT TO BE A XMAS PRESENT BUT HOW CAN I GIVE SOMEONE A PREVIOUSLY USED PRODUCT THAT I PAID TOO MUCH MONEY FOR.
- laura
- sheffield, GB
- 9 Reviews
- Trent
- Loughborough, GB
- 1 Review
Terrible Customer Service
Very frustrating experience with PentagonGPS. Similar to the posting from mid December below, it has proved impossible to contact Pentagon GPS in order to follow up on my on-line order (Garmin 310XT). Order confirmation was recieved immediately after placing the order and my credit card has been charged but when using the track order function, it simply shows "awaiting process". It has been that way for 4 business days. I've called multiple times per day and emailed once per day, both go unnswered. They even make you wait 2-3 mintues on the phone before saying "please try again later". I do NOT recommended this company - lack of communication is incredibly frustrating. I don't mind if late for Christmas, but please just tell me that!
- Sid
- cambs, GB
- 1 Review
Very poor service
Placed order, taken money, item not dispatched, no reply to e-mails and phone line just informs you of the time they are open. Very poor service, infact no service. Advice to others don't order from this company.
- Maureen
- 1 Review
Five months and no reply
Waited five months, did not answer emails or the telephone. Have cancelled my order
- David
- 1 Review
absolute joke
waited 2 weeks for email response, never answered fone. then fobbed me off with some lame excuse about my delivery address, what a waste of time i would advise you to stay clear and pay a few extra quid to someone who can do a proper job
- Nigel Shanks
- 1 Review
not thrilled
recently purchased handheld gps unit based on seller's excellent price; received it within a few days as promised. Product received had been used before, packaging was not sealed, software opened, etc. Waited 2 days for a response to my query regarding this. Whilst Pentagon offered to replace it if I was to return it, I reluctantly kept it as I needed it for a trip, and felt it was too much trouble to have to return it and wait for a replacement.
- Buyer
- 1 Review
If something goes wrong they are terrible
I bought a satnav, it was faulty and I was accused of dishonesty because I wanted my money back.
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