I get scammed by PeoplePerHour.com two time. the take a lot of money in fees and now the steal my money and people money..
Please check the screenshot that proof you this is not honest company for the freelance jobs:
Case one about £480/$776: http://goo.gl/UY5hVN
Case two about $718: http://goo.gl/fz26Ik
Beware to not get deceived by this company (PPH) :(
PeoplePerHour Rocks! Period! I can easily compile a kick-ass monograph on how PeoplePerHour changed this once-starving African writer's life for the better, but it may be too positive and life-affirming for most people on this website to handle.
I have read through every complaint about PPH on this site and although I agree with some statements, most of it seems to be pithy ego battles between buyers and sellers. Sure, the fees and commissions are a bit steep and I abhor paying British VAT, but I chalk that up to the cost of running my own successful international business (and simply adjust my fees accordingly).
If I introduced you to a potential client and said client turns out to be a boob, is it my fault? I think not, so pay your stupid tax and learn from the experience, or you will be doomed to repeat it no matter how or where you meet. If you have not learned the mystical art of "managing expectations" or can't be bothered to brief your suppliers properly, your reputation (and bank balance) will reflect that painful fact.
Over the last decade I have tried and tested every online commerce platform out there and PPH is working for me in a big way! If you keep your nose clean, stay true to your word and consistently deliver outstanding work, there is no reason why you can't make it on PPH or anywhere else. Now please excuse me while I send PPH an invoice for this honest review...
“Like crying wolf, if you keep looking for sympathy as a justification for your actions, you will someday be left standing alone when you really need help.” ― Criss Jami
The customer service is almost nonexistent, they charge you 18,5% on your first £200 every month and they lie about transferring the money. Once I waited for the transfer 2 weeks and company I send numerous emails and made numerous calls and I was repeatedly lied to about the transfer. The company claimed the money were sent and tried to blame my bank even though I told them that my bank never holds any payments and I called there several times and bank told me that no money were sent from PPH.
Use elance or odesk instead, at least you can rely on those websites.
Had an issue with a buyer who did not fully complete the work and was requesting payment. PPH did initially pay 50% (hence the 4 stars) but i fought my corner and did eventually get a full refund for the amount paid out - very satisfied.
i joined PPH almost a year & a half ago and it's taken this long to actually pick up some work. I placed my bid relatively low to encourage someone to hire me, in order to get "rated", as often the reason I was not selected for work was given as not having been rated.
I quoted £8 per hour, which I thought was reasonable, and assumed that PPH would take 3.5% of this as their fee (which is what it was when I signed up, all those months ago). However, it seems in the meantime the rules have changed and now they take 15% of the first £175 earned, plus VAT...
So the buyer paid me £56 for 7 hours work, and I was paid by PPH - £45.92!! working out at £6.56 ph, virtually minimum wage. Or to put it another way, their fee of £10.08 means that over an hour of my wages was paid to PPH, not me.
I am (now) aware this is all in their small print, but after my initial sign up I never thought to re-check. :-( Very disappointed with my first experience. I will be very careful about what else I bid for and will instead try to procure more work through my own networks.
I posted a project and awarded the project to a designer who failed to produce any results. I needed 28 digitally created images and only got screenshots of attempts and later was told by the provider that he had no time to work on my project and cancelled the project. To my surprise I got a bill from him for the work not done.
After rejecting providers invoice, PPH paid him from eScrow account, without consulting to me.
The issue was not the money but the attitude of PPH and their only motivation GREED.
I was lucky I paid tough PayPal so opened a dispute to recover my money.
Here is an email I got from them with threats of closing my account and
P.S. Pay pal has since refunded my money.
Hope you are well. I have recently received your dispute through Paypal. I understand your concerns with our decision for this dispute, however please note that PPH's involvement with the Dispute ends once the final dispute decision has been sent. The seller has been very patient with your requests and has given you multiple versions of the work you have asked for.
From the WorkStream we can see that the deliverables produced for this job did meet the minimum quality standard set out in Section 3.3 of the PPH terms and conditions. In cases that come down to more subjective taste issues it is expected that the Buyer does pay for the work delivered provided all the PPH terms and conditions are met including the Seller providing at least two revisions to try and address feedback. We can see from the pdf document provided that multiple revisions were provided by the Seller.
Also, please keep in mind that the total project cost was £250 and we have only paid the seller £87 (funds held in the deposit) which is a fraction of the total cost in any case. The dispute resolution team felt that this is more than fair considering the details mentioned above and proof received.
Please note that if you continue with this dispute, your account will be deactivated permanently as it is against our terms and conditions.
I appreciate your understanding.
=== My Reply
First of all I want to stress that your decision was only motivated by profit, as you would keep your fee by paying the provider.
Second, if that is not the case then, you dispute resolution team is INCOMPETENT, the luck the technical expertise to understand the scope of the work and he the efforts done by a provider. You haven't even bothered to read the attached PDF conversation which would have shown you how the situation was in real.
Third, Your Minimum Quality standards in PPH terms and conditions are non existent, if you look closely to the files provided you will see that every image done by the provider is of very poor quality, all attempts where over exposed, inconsistent lighting, and poor knowledge of the technology. Taste has nothing to do with the very poor technical quality. Your provider could not even render transparent images, which is what I specificity stressed in the original post,.
Fourth: I HAVE NOT RECEIVED any version of the work to revise it, all I have received is providers attempts to try to deliver 1 IMAGE OUT OF 28 IMAGES required in the brief. And that was the easer one.
Fifth: It is not £87 it's £88.65 which makes 35.46 % of the £250 which is more than the third and NOT THE FRACTION as you insist, this also confirms that your derision was only motivated by profit, this fact also conforms your threats of closing my account. Speaking of money, who is going to compensate costs occurred as a result of the delay your provider caused?
I have 25 years of experience in creative directing and I have VERY clear understanding of technologies and their capabilities.
Another designer did the same job in 2 days with excellent results.
And the DISPUTE IS ESCALATED TO A CLAIM! So go ahead and close my account.
:) Their reply
Thank you for your message. You account has been deactivated permanently as a result, we will be in touch with Paypal.
Please let me know if I can help you with anything else.
PPH Customer Support
David Salter found this review useful
I bought a service through PPH.
It wasn't provided (the person couldn't do it in the timeframe they claimed).
I raised a dispute.
PPH said I should pay half because the person had TRIED to deliver it (even though they'd failed).
When I sought to recover costs they banned me from their site...
I had a very bad experience with PPH. One of the top sellers was acting against the PPH T&C and refused to correct his deliverable free of charge. PPH didn't respond to my requests for help in time and I ended up spending thousands without getting my job done.
John Parker found this review useful
You'll probably find a lot of positive blog posts about People Per Hour at the moment because the company is currently offering rewards to members for each positive blog post they publish. Clever, eh? So bear in mind, the glowing reviews you read might not be genuine.
PPH used to be a good site for professional freelancers. In mid 2012 it reinvented itself and introduced a new service called Hourlies, specifically directed at hobbyists, amateurs and part-timers as a way to sell their services on a small scale to impulse buyers. So now you have an uneasy mix of pro freelancers and non-pro's, and professional buyers and bargain-hunters.
It is still possible to make connections but you get a lot of pro freelancers complaining about hobbyists who work peanuts, and you get buyers who don't realise you get what you pay for and complain when they discover the cheapest bidder can't actually do the job.
A few things to beware if you consider using pph. Fom the minute they get hold of your email address you will be deluged with spam, and it is very hard if not impossible to unsubscribe, so it is best to set up a separate email account for pph.
There are a lot of hidden charges on top of the already extortionate fees charged to freelancers. The standard commission appears to be 15% but then there is vat on top, making it 18%, and this catches a lot of freelancers out if they haven't read the (very) small print. Then there are money transfer charges on top of that. Buyers are told the service is free but in fact there are money transfer charges for them too, and if you aren't satisfied and ask for your money back you don't get the transfer charges back.
Customer service is pretty much non existant, they don't answer emails, so it is best to post on facebook. Your post will be removed if its a complaint but they might answer it.
In its new form pph is all about window dressing and self promotion and grabbing as much money as possible from as many people as possible, they are no longer interested in the transactions that happen between freelancers and clients and whether anybody is actually satisfied with the services or the site. It is still possible for good freelancers and good clients to find each other through the site, all I would say is, be on your guard, look out for hidden charges, and cover your back because in spite of the massive fees you are on your own, don't expect pph to help if things go wrong.
To sum up, pph in its new form is aimed at bargain hunters and people looking to make a fast buck, very much on the lines of fiverrr. Pros can potentially find what they are looking for but they might find the process frustrating. And, the main reason why I have written this review, don't believe everything you read about pph on the internet, because most of it will have been 'paid for' by pph.
I haven't been a member of PPH community for long but i'm loving their new service, Hourlies. It is very easy to post an Hourlie there and start working. Actually i signed up to post my Hourlie and i'm just getting started with sending proposals in jobs posted.
What i like the most is the option of pausing your Hourlies when you have lots of work and re-enabling them when you are available.
I've been using PeoplePerHour for a while now and I would really recommend it to anyone running a business!
I'm always amazed by how much you can get done and the talent on there - it's cost-effective and fast and I've literally built our internet presence through freelancers I found on PPH.
Unlike other sites I tried, the freelancers were of a substantially higher quality so I stuck with PPH - Recommended!
I was just starting as a freelancer, and i was searching for a place to begin. A friend of mine suggested www.peopleperhour.com cause it has a variety of jobs, from illustrators, to web designers and from programmers to translators! the jobs awarded to me were awesome, and i had a really great start as a freelancer! I blindly recommend it to anyone who is, or wants to be a freelancer!
I put a graphics design job up on PPH and was served up a lot of plagiarized design work (inconsistency was obvious, Google Image Search quickly found the original author)
PPH dispute resolution always comes down on the side of the person who generates the most cash for PPH.
Jon C found this review useful
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