Very poor service - strange ethics and ideas

I bought a service through PPH.

It wasn't provided (the person couldn't do it in the timeframe they claimed).

I raised a dispute.

PPH said I should pay half because the person had TRIED to deliver it (even though they'd failed).

When I sought to recover costs they banned me from their site...

Biased behavior

I had a very bad experience with PPH. One of the top sellers was acting against the PPH T&C and refused to correct his deliverable free of charge. PPH didn't respond to my requests for help in time and I ended up spending thousands without getting my job done.

Don't believe everything you read - pph is all spin and no substance

You'll probably find a lot of positive blog posts about People Per Hour at the moment because the company is currently offering rewards to members for each positive blog post they publish. Clever, eh? So bear in mind, the glowing reviews you read might not be genuine.

PPH used to be a good site for professional freelancers. In mid 2012 it reinvented itself and introduced a new service called Hourlies, specifically directed at hobbyists, amateurs and part-timers as a way to sell their services on a small scale to impulse buyers. So now you have an uneasy mix of pro freelancers and non-pro's, and professional buyers and bargain-hunters.

It is still possible to make connections but you get a lot of pro freelancers complaining about hobbyists who work peanuts, and you get buyers who don't realise you get what you pay for and complain when they discover the cheapest bidder can't actually do the job.

A few things to beware if you consider using pph. Fom the minute they get hold of your email address you will be deluged with spam, and it is very hard if not impossible to unsubscribe, so it is best to set up a separate email account for pph.

There are a lot of hidden charges on top of the already extortionate fees charged to freelancers. The standard commission appears to be 15% but then there is vat on top, making it 18%, and this catches a lot of freelancers out if they haven't read the (very) small print. Then there are money transfer charges on top of that. Buyers are told the service is free but in fact there are money transfer charges for them too, and if you aren't satisfied and ask for your money back you don't get the transfer charges back.

Customer service is pretty much non existant, they don't answer emails, so it is best to post on facebook. Your post will be removed if its a complaint but they might answer it.

In its new form pph is all about window dressing and self promotion and grabbing as much money as possible from as many people as possible, they are no longer interested in the transactions that happen between freelancers and clients and whether anybody is actually satisfied with the services or the site. It is still possible for good freelancers and good clients to find each other through the site, all I would say is, be on your guard, look out for hidden charges, and cover your back because in spite of the massive fees you are on your own, don't expect pph to help if things go wrong.

To sum up, pph in its new form is aimed at bargain hunters and people looking to make a fast buck, very much on the lines of fiverrr. Pros can potentially find what they are looking for but they might find the process frustrating. And, the main reason why I have written this review, don't believe everything you read about pph on the internet, because most of it will have been 'paid for' by pph.

Loving Hourlies

I haven't been a member of PPH community for long but i'm loving their new service, Hourlies. It is very easy to post an Hourlie there and start working. Actually i signed up to post my Hourlie and i'm just getting started with sending proposals in jobs posted.
What i like the most is the option of pausing your Hourlies when you have lots of work and re-enabling them when you are available.

Excellent way to get any job done!

I've been using PeoplePerHour for a while now and I would really recommend it to anyone running a business!

I'm always amazed by how much you can get done and the talent on there - it's cost-effective and fast and I've literally built our internet presence through freelancers I found on PPH.

Unlike other sites I tried, the freelancers were of a substantially higher quality so I stuck with PPH - Recommended!

I am extremely satisfied by the jobs i took over!

I was just starting as a freelancer, and i was searching for a place to begin. A friend of mine suggested www.peopleperhour.com cause it has a variety of jobs, from illustrators, to web designers and from programmers to translators! the jobs awarded to me were awesome, and i had a really great start as a freelancer! I blindly recommend it to anyone who is, or wants to be a freelancer!

Plagiarized

I put a graphics design job up on PPH and was served up a lot of plagiarized design work (inconsistency was obvious, Google Image Search quickly found the original author)

PPH dispute resolution always comes down on the side of the person who generates the most cash for PPH.

Jon C found this review useful

Quite expensive but some freelance gems

I know they overcharge their freelancers but you get a lot better ones than other freelance sites.