I found the website easy to use and the quality of the product is good. Delivered quickly without any hassle. After a bereavement you need things to be straightforward, it is stressful enough as it is.
We agonised for quite a while before choosing a beatiful urn.
We then ordered and paid for it online, only to receive an email a day or two later to tell us that the item is out of stock - would we like to choose a different urn or a refund.
No mention of it ever coming back into stock, so we chose the refund - which was provided in a very timely manner.
My disappointment is that the ordering system didn't know it was out of stock - it would have saved us and the company lots of wasted effort.
Luckily, we managed to find the same urn elsewhere.
Initially , was dissapointed due to delivery being late , However I have now received goods , and I am absolutely delighted with such , I would have no hesitation in acting as a reference for this company , especially if other goods supplied to their customers are of the same quality. .
I wanted to find a something to place on my Mom's grave that wasn't a head stone as we had her ashes interred in a family grave, when i found this website i thought it seemed to good to be true as the prices were very reasonable, when i showed my sister we decided to place an order as the quality looked good too. I was very impressed with the service received our plaque was with us 8 days later and was just what we were looking for. Excellent price and quality.
i recived my black granite stone today one day earlier that expected it is lovely and my mum would be very happy to what i have chosen for her, i would like to thank you for the lovely artwork and good value for money
thank you once again
i was absolutely delighted with the memorial plaque, it was just what i wanted, the ordering was quick and simple and delivery was quick, as for the plaque my mum would be delighted with it as she was not a fussy person she liked things plain and simple, so this plain but dignified plaque will be just right for her in her place in the garden of rememberance and the family are pleased that there is now a plaque to mark her place there, although i hope i never have to do this again, but if i did i would have no hesitation in ordering from here again, many thanks
Very basic, made in China urn, plaque that inscription was engraved on looked like it had been stuck on with adhesive and could be peeled off. Inscription on plaque is hard to read and looks as if it has been done on a machine, definately not hand done. Disappointed but as they say........"you get what you pay for". A beautiful urn would have cost me £200-£300 and I didnt have that kind of money but when I do have that money, I will certainly upgrade. If you want a beautiful urn but dont have the money, save up and wait if you can because the one I got is nothing more than basic and ok, in my opinion.
I was really impressed with the quality of the plaque that I ordered. I thought it might be flimsy, but it is strong and well made. I ordered the plaque on a sunday night and it was with me by the thursday..Really happy with the order for my mum and dads little plot.
I ordered three urns for my mothers funeral each was presented in a lovely box with an engraved plate on the top with the words I had chosen, inside the box was a lovely red velvet pouch with the urn inside, both were lovely quality and I received them within a few days of ordering. I am very pleased with the service and the product and would recommend this company.
Plaque very nice but after requesting delivery for 31/8/12 and it not arriving even after paying £ 18.00 for express delivery, Rang office that pm and told will ring back half hour later no call so rang back for message office now closed.
Monday 3/9/12 Rang office don't know why not sent will ring back, Then told it had not even been engraved and would be dispatached that day for delivery on 4/9/12.
They are returning express delivery charge but that doe's not take into account the 160 mile round trip to go to our Grandsons place where he passed away to place plaque at his memorial tree with other members of family.
This was a very upsetting time as it was the 1st year memorial of our 19th month old grandson who had died in a tragic accident and going back there was hard enough but not having the plaque made it alot harder and will now have to go back without rest of familly
All the office said was sorry and we will refund express delivery.
i ordered this urn, originally to put my baby boys ashes in, but on arrival, i was slightly disappointed with the size of the area where u put the ashes, as he was only a tiny baby, i thought it might all fit in but it didnt. when we tried to put the bottom back on we discovered one of the holes where the screws were was too big, therefore the base doesnt fit properly and the ashes kept falling out. i have therefore decided to keep my son in his original urn and keep this as a keepsake as it is really pretty and i love is plaque on the front.
I ordered the new Plaque for my brother and was looking for something was at a reasonable price but still looked the part. The pictures on the web-sight don't do the items justice as when i opened the box i was so over whelmed, the image and the writting on the plaque were just perfect. The delivery was very quick also and the plaque was very well wraped. Thank you so much.
i purchased keepsake urn, waited in on day they said item would be delivered so organised for ashes to be buried next day, i got an e-mail on the day it was meant to be delivered saying the item was not in stock, a wrong box was in its place on shelf! so to add to grief, i had to cancel burial of ashes, untill a replacement could be sent, a company supposedly specializing in cremation urns etc should under no circumstances be so laxadasical in the way they sell there items, deaths are hard enough to deal with without added stress.tuesday is new delivery date, i am not confident it will arrive on tuesday, plus the fact of having to wait in all day as no time frame given for delivery so 2 wasted holidays to boot, very unhappy indeed.
The ordering process was simple and straightforward - and I was amazed at how quickly the urn arrived. Very securely packaged. I am very pleased with the urn. Thank you.
The plague itself is very nice and looks well made. I would recommend on this basis. However, the website advises that delivery would be made within 7 days and as I wanted to ensure the plaque would be here by a specific date, I asked for the express service - paying £18.95 for this. The plaque was delivered on the seventh day. This was very disappointing as I thought that having paid for an express service that I would have it in possibly 4 - 5 days? As I hadn't received anything about delivery (email etc) by the seventh day, I phoned the company to be told that it was despatched the previous day 'by courier' and it would be with me that day. The package arrived via a Royal Mail postman (hardly a courier!) and the postage on the packaging showed that it actually cost £3.31 - which is quite a mark up! As I said, I am disappointed in the service and cost but not the product itself.
i paid extra for express delivery £18 yet it took over 9 days to arrive and when it did it is a lot smaller than what i was expecting .The plus side was all the wording was correct and the writing enscribed very nicely .
Wanted a 'keepsake' urn for a relation's ashes. Wide variety on offer from this supplier, and seemed cheaper than others. The urn applied promptly, and was as described in the online catalogue.
Thinking about some close people cremated, and no local marker to record their even being here, sad really I shared many happy times with them.
So I deceided a Granite Memorial Plaque, placed at my parents Memorial Stone in the local cemetry would at least remind me of them
No one I knew, should be forgotten
I was set a incorrect item. I sent a e mail striaghtaway but it took five hours for a response. I was eventually sent the correct item but by then the company, for this was the first time I used them, had failed me on what should have been a striaght forward transaction. It's a delicate time for me at the moment so having the hassle I had made it just that little bit worse.
A good service which I will recomment to others. Thank you.
I was so pleased with the urn I ordered from Personalised Cremation Urns. It is very well made and the engraving is lovely. I am now looking forward to getting the ashes of my darling dog back home so I can place them in the urn.
didnt see some options on web site as it was white on white and had to phone up to see the continue to checkout selection and didnt see where to change colour. the colour on the site is dark but when delivered it was gold so the wording is hard to see
My brother past away suddenly on 28th November 2011, we decided to have his ashed intered into his grandparents grave after a few niggles so i decided to have a plaque do to mark where he is. The plaque is wonderful just what i was looking for.
I received my package very quickly, however they sent me the wrong item. I sent them an email straight away as I was anxious to have the item exchanged before my dad's funeral but I have never heard from them and its too late now.
I WAS EXPECTING A PLAQUE THAT MEASURED 12 X 18 cms.
NOT 12 X 5 cms.!! IT IS MISLEADING TO INCLUDE THE LENGTH
OF THE STAKE IN THE ADVERT, THAT'S NOT WHAT I PAID FOR. VERY DISAPPOINTED.GIVEN THE COST OF NEARLY £50. WISH I HAD GONE ELSEWHERE.
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