Reply from Personalised Cremation Urns
[REPLY]
- Reviews (118)
- Sheena Turner
- 1 Review
good choice, easy to order and fast delivery.
Scrolled the internet for reasonably priced keepsake urns found this one and would recommend it to anyone.
- Caroline Todd
- 1 Review
easy to order, no hassle, when it counts
I found the website easy to use and the quality of the product is good. Delivered quickly without any hassle. After a bereavement you need things to be straightforward, it is stressful enough as it is.
- Sigmund Kasatkin
- 1 Review
Would have been nice ...
We agonised for quite a while before choosing a beatiful urn.
We then ordered and paid for it online, only to receive an email a day or two later to tell us that the item is out of stock - would we like to choose a different urn or a refund.
No mention of it ever coming back into stock, so we chose the refund - which was provided in a very timely manner.
My disappointment is that the ordering system didn't know it was out of stock - it would have saved us and the company lots of wasted effort.
Luckily, we managed to find the same urn elsewhere.
- Ms j clinton
- 1 Review
Family Happy with choice
Delivery was quick, family were very pleased thank you.
Julie
- Len Sellars
- 1 Review
updated review
Initially , was dissapointed due to delivery being late , However I have now received goods , and I am absolutely delighted with such , I would have no hesitation in acting as a reference for this company , especially if other goods supplied to their customers are of the same quality. .
- clare louise
- 1 Review
excellent value and quality
I wanted to find a something to place on my Mom's grave that wasn't a head stone as we had her ashes interred in a family grave, when i found this website i thought it seemed to good to be true as the prices were very reasonable, when i showed my sister we decided to place an order as the quality looked good too. I was very impressed with the service received our plaque was with us 8 days later and was just what we were looking for. Excellent price and quality.
- Mrs Jeanne Eastham
- 1 Review
Thank you so much
i recived my black granite stone today one day earlier that expected it is lovely and my mum would be very happy to what i have chosen for her, i would like to thank you for the lovely artwork and good value for money
thank you once again
- mrs samantha whitehouse
- 1 Review
mum would be proud
Arrived in good condition and the engraving was perfect. Good value for money would recommend this company
- mrs antoinette li
- 1 Review
so easy for such a sad time
ordering was simple, it took a lot less time to arrive than i expected.
when i opened the plaque it was all that we could of wished for.
Great value for money.
thankyou so much
- MRS K HEATH
- 1 Review
outstanding
i was absolutely delighted with the memorial plaque, it was just what i wanted, the ordering was quick and simple and delivery was quick, as for the plaque my mum would be delighted with it as she was not a fussy person she liked things plain and simple, so this plain but dignified plaque will be just right for her in her place in the garden of rememberance and the family are pleased that there is now a plaque to mark her place there, although i hope i never have to do this again, but if i did i would have no hesitation in ordering from here again, many thanks
- Mrs J. Farmer
- 1 Review
"YOU GET WHAT YOU PAY FOR"
Very basic, made in China urn, plaque that inscription was engraved on looked like it had been stuck on with adhesive and could be peeled off. Inscription on plaque is hard to read and looks as if it has been done on a machine, definately not hand done. Disappointed but as they say........"you get what you pay for". A beautiful urn would have cost me £200-£300 and I didnt have that kind of money but when I do have that money, I will certainly upgrade. If you want a beautiful urn but dont have the money, save up and wait if you can because the one I got is nothing more than basic and ok, in my opinion.
- mrs jean Silvey
- 1 Review
Sad, but Happy
I was really impressed with the quality of the plaque that I ordered. I thought it might be flimsy, but it is strong and well made. I ordered the plaque on a sunday night and it was with me by the thursday..Really happy with the order for my mum and dads little plot.
- e o collen
- 1 Review
marvelous service very happy
I ordered three urns for my mothers funeral each was presented in a lovely box with an engraved plate on the top with the words I had chosen, inside the box was a lovely red velvet pouch with the urn inside, both were lovely quality and I received them within a few days of ordering. I am very pleased with the service and the product and would recommend this company.
- NIGEL GAME
- 1 Review
dissapointed not delivered on time
Plaque very nice but after requesting delivery for 31/8/12 and it not arriving even after paying £ 18.00 for express delivery, Rang office that pm and told will ring back half hour later no call so rang back for message office now closed.
Monday 3/9/12 Rang office don't know why not sent will ring back, Then told it had not even been engraved and would be dispatached that day for delivery on 4/9/12.
They are returning express delivery charge but that doe's not take into account the 160 mile round trip to go to our Grandsons place where he passed away to place plaque at his memorial tree with other members of family.
This was a very upsetting time as it was the 1st year memorial of our 19th month old grandson who had died in a tragic accident and going back there was hard enough but not having the plaque made it alot harder and will now have to go back without rest of familly
All the office said was sorry and we will refund express delivery.
- Andy Beeston
- 3 Reviews
Novel and attractive
My mother wanted to keep my father's ashes but did not want the more traditional urn. She was more content with the 'Ascending Dove' scatter tube.
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- Kim Grinstead
- Leeds, US
- 1 Review
very pretty
i ordered this urn, originally to put my baby boys ashes in, but on arrival, i was slightly disappointed with the size of the area where u put the ashes, as he was only a tiny baby, i thought it might all fit in but it didnt. when we tried to put the bottom back on we discovered one of the holes where the screws were was too big, therefore the base doesnt fit properly and the ashes kept falling out. i have therefore decided to keep my son in his original urn and keep this as a keepsake as it is really pretty and i love is plaque on the front.
- Mrs Karen
- 1 Review
Very Very pleased.
I ordered the new Plaque for my brother and was looking for something was at a reasonable price but still looked the part. The pictures on the web-sight don't do the items justice as when i opened the box i was so over whelmed, the image and the writting on the plaque were just perfect. The delivery was very quick also and the plaque was very well wraped. Thank you so much.
- john pearson
- 2 Reviews
stock taking non existent
i purchased keepsake urn, waited in on day they said item would be delivered so organised for ashes to be buried next day, i got an e-mail on the day it was meant to be delivered saying the item was not in stock, a wrong box was in its place on shelf! so to add to grief, i had to cancel burial of ashes, untill a replacement could be sent, a company supposedly specializing in cremation urns etc should under no circumstances be so laxadasical in the way they sell there items, deaths are hard enough to deal with without added stress.tuesday is new delivery date, i am not confident it will arrive on tuesday, plus the fact of having to wait in all day as no time frame given for delivery so 2 wasted holidays to boot, very unhappy indeed.
Reply from Personalised Cremation-urns
- angela johnson
- 3 Reviews
Better than I had even hoped
The black granite plaque I ordered was well protected and packed and arrived within the time scale.
The plaque itself is faultless, the lettering and images perfect.
- karen mutch
- 1 Review
brilliant and great value for your money
i got a memorial plaque it was much better than i expected. i am so happy with it and so proud to lay it on my friends grave. beautiful .
- MICHAEL I
- 1 Review
Delighted with the service received - and the urn itself
The ordering process was simple and straightforward - and I was amazed at how quickly the urn arrived. Very securely packaged. I am very pleased with the urn. Thank you.
- heather watson
- 1 Review
could't have asked for more
it was better than i expected especially the plague with the engraving on it which stood out really well
- Michael Herriott
- 1 Review
Perfect customer relations.
The web site was well laid out and easy to follow. Ordering the memorial was simple and it arrived in one piece several days later. well done.
Michael Herriott
- C Campey
- 1 Review
Nice Plaque Not So Good Delivery
The plague itself is very nice and looks well made. I would recommend on this basis. However, the website advises that delivery would be made within 7 days and as I wanted to ensure the plaque would be here by a specific date, I asked for the express service - paying £18.95 for this. The plaque was delivered on the seventh day. This was very disappointing as I thought that having paid for an express service that I would have it in possibly 4 - 5 days? As I hadn't received anything about delivery (email etc) by the seventh day, I phoned the company to be told that it was despatched the previous day 'by courier' and it would be with me that day. The package arrived via a Royal Mail postman (hardly a courier!) and the postage on the packaging showed that it actually cost £3.31 - which is quite a mark up! As I said, I am disappointed in the service and cost but not the product itself.
- Emily
- 2 Reviews
picture larger than what you get poor delivery service
i paid extra for express delivery £18 yet it took over 9 days to arrive and when it did it is a lot smaller than what i was expecting .The plus side was all the wording was correct and the writing enscribed very nicely .
Reply from Personalised Cremation-urns
- Ben
- 2 Reviews
Nice product, prompt delivery, decent price.
Wanted a 'keepsake' urn for a relation's ashes. Wide variety on offer from this supplier, and seemed cheaper than others. The urn applied promptly, and was as described in the online catalogue.
- PJA
- 1 Review
I'll remember you
Thinking about some close people cremated, and no local marker to record their even being here, sad really I shared many happy times with them.
So I deceided a Granite Memorial Plaque, placed at my parents Memorial Stone in the local cemetry would at least remind me of them
No one I knew, should be forgotten
- Mr Kevin Shaw
- 1 Review
When it mattered most I was let down.
I was set a incorrect item. I sent a e mail striaghtaway but it took five hours for a response. I was eventually sent the correct item but by then the company, for this was the first time I used them, had failed me on what should have been a striaght forward transaction. It's a delicate time for me at the moment so having the hassle I had made it just that little bit worse.
- Caroline Stone
- 1 Review
An excellent and efficient service. The Urn came to us on time as planned.
A good service which I will recomment to others. Thank you.
- Trudi Hermon
- 3 Reviews
Very classy looking urn!
I was so pleased with the urn I ordered from Personalised Cremation Urns. It is very well made and the engraving is lovely. I am now looking forward to getting the ashes of my darling dog back home so I can place them in the urn.
- Poppy
- 1 Review
Great!
Easy to order on the websire and the item was delivered in 2 weeks with perfect engraving. Would recommend and would certainly use again.
- kim dyker
- 1 Review
wrong colour
didnt see some options on web site as it was white on white and had to phone up to see the continue to checkout selection and didnt see where to change colour. the colour on the site is dark but when delivered it was gold so the wording is hard to see
Reply from Personalised Cremation-urns
- Liam
- 1 Review
well worth it
Bought it for my dads ashes. It was affordable and looks great.
- Tracey Jones
- 1 Review
A difficult time made easy
I would like to recommend to you this personalised memorial site. Very easy to use, very reasonable, excellent service throughout. It certainly made a difficult time easy.
- Wendy Ferris
- 1 Review
Excellent work
My brother past away suddenly on 28th November 2011, we decided to have his ashed intered into his grandparents grave after a few niggles so i decided to have a plaque do to mark where he is. The plaque is wonderful just what i was looking for.
- Lisa Adam
- 1 Review
Very Disappointed
I received my package very quickly, however they sent me the wrong item. I sent them an email straight away as I was anxious to have the item exchanged before my dad's funeral but I have never heard from them and its too late now.
Reply from Personalised Cremation-urns
- Steph
- 1 Review
great service, lovely product
Product arrived quickly and very well packaged. Lovely product and is a lovely resting place for our much loved family pet.
- Jim Bilsland
- 1 Review
A high quality product
I have received the heart shaped urn I ordered and I am delighted with the finished item. The daffodil motif and the wording I requested have been professionally set and the design is faultless.
- Mr. H. R. PHIPPS
- 1 Review
MISLEADING MEASUREMENTS ON WEB SITE
I WAS EXPECTING A PLAQUE THAT MEASURED 12 X 18 cms.
NOT 12 X 5 cms.!! IT IS MISLEADING TO INCLUDE THE LENGTH
OF THE STAKE IN THE ADVERT, THAT'S NOT WHAT I PAID FOR. VERY DISAPPOINTED.GIVEN THE COST OF NEARLY £50. WISH I HAD GONE ELSEWHERE.
Reply from Personalised Cremation-urns
- Janis Smart
- 1 Review
you certainly urn your first class comments
Wonderful service! I had a stone made for my Dad and it arrived today it is lovely.
